On a recent visit, I went in asking for gender reveal cupcakes. I was told that same day turnaround wasn't possible. I told the woman I understood...but it was her attitude. Very rude...zero interpersonal skills. I would challenge the staff to spend less time chismando (gossiping) in Spanish and more attention to good customer service. read more

I have bought countless cakes and other baked goods here over the years, and the quality of their goods is pretty good - much better than most. Unfortunately, over the last few months the staff has gotten surly and curt - even when they do not appear to be busy. This progressive poor service was especially acute today. There is no signage to advise one how to pick up an order, and I have always gone to the register to pick them up. Today, I did so as I always have, and a mean young lady ordered me to the back of the line behind the people milling about deciding on what they wanted to try and buy. When I finally got to the register, I asked the young woman why the change and suggested they needed signage to advise customers of the new procedure. She stared in contemptuous silence. I have lost my enthusiasm for what was once a good place to get a very good cake. You can probably do better. read more

I ordered a birthday cake for a friends surprise party, which I was putting together. I placed the order a week before, finalizing all the details of what exactly I wanted and stressed the fact that the cake had to be done right at 6:00 the night of pick up, in order to get to the party on time and before the birthday girl. I get to the store right near 6:00 and they couldn't locate the cake, they finally find it (mind you, it's unboxed and not ready to go) and I notice that they've got it all wrong. The frosting used for writing was supposed to be pink, to match the pink ombre look of the cake (all of which was clearly stated and written in the instructions on the order form). Instead of pink, it was green! GREEN! they told me that they could change it but that they would have to scrape off the top layer, mix up some pink frosting to match, refrost the top and so on and so forth. I'm so bugged at this point. I literally have no time to wait for them to box and bag the cake, let alone refrost the whole thing! There were no apologies offered, the staff just kind of shrugged it off like "oh, well".... I had no choice but to take the cake, botched as it was and go. I contacted the company via email the following week, explaining the situation and.........nothing. No reply. I think that is what seems to irk me the most. If you're gonna throw down a couple hundred dollars for a cake, go somewhere else. It wasn't worth the headache. read more

Everything is delicious here, you'll love that part. My poor review is about the customer service. I went in on a Saturday evening to pick up a cake that had been previously paid for. Lots of folks were there getting goodies for the weekend. Two women behind the counter were feverishly working to serve everyone but were very busy. The ice cream bar was unmanned. Nearby, a young woman was sweeping up and wiping tables almost before folks could leave them. It was 30 minutes to closing. Seems like any business would stay open and clean up at closing. I asked to pick up the cake and was directed to a long line of folks pondering their choices... sad no one could hand me a cake and let me be on my way rather than adding to a congested line. Needs improvement, Dewey's!!! read more

Being in town for a couple of months, Dewey's was recommended by everybody. Thanksgiving was a perfect excuse to finally indulge and get the famous Moravian sugar cake and cupcakes. Were we supposed to heat up the cake in the oven? We were debating that for awhile and decided no. I still think it would have tasted better warm. While it was good, it didn't blow me out of the water. Like my friend said, "It tastes like a donut!" The cupcakes were good, but again nothing amazing. I didn't taste anything pink lemonadey about the pink lemonade cupcake. The icing did taste pretty artificial. My friends seemed to like the Boston cream pie cupcake though. The Moravian cookies look like they'll make good gifts to bring home to Cali though! read more

The cakes are overpriced for what you get especially when you need customized decor. I experienced below average customer service when visiting the store trying to make a large order. read more

Great staff! We have a nut allergy in our family and they were willing to clean the ice cream scoop, open a new box and clean the mixer for a milk shake. Please go check them out! read more

The cakes are delicious, and really the only reason why we still go there. 3 out of 4 of the times we've ordered a cake from there, there's been something wrong. The first time the cake was not ready, they had the wrong date written down. Then we ordered the pink lemonade cake for a house warming party, and we got a white cake - I should've known when I picked it up and the frosting was white (the traditional pink lemonade frosting is yellow)- It was disappointing when we cut into it at the party. Then, most recently I ordered a pink lemonade cake for a birthday and AGAIN when I picked it up the frosting was white - this time we asked to make sure- and lo and behold it was the wrong flavor!! And the wrong size. this time I had ordered it online- sooo no excuses, everything is documented. This last time they were quick to make it right and give us the right cake.. but really how does this happen 75% of the time?!?!?! Not impressed .. but again their cakes are delicious... moral of the story: double check that the cake is going to be ready and triple check it's what you ordered! read more

Just okay. Nothing special. The cupcakes are pretty big but they can be dry. My kids love it though - but having only lived in Winson I don't think they know any different. read more

Always have to make a stop into Dewey's when I'm in Winston. Moravian Sugar Cakes are so so good, also tried the oatmeal cookie ice cream. Soooo good. Staff was very helpful as always. Treat yourself and try out this place. You won't be disappointed read more

I have bought cakes from Dewey's too many years to count. My experience today was a major disappointment. I ordered a white sheet cake with chocolate icing and red candles. I received a cake (I hope it is white-haven't cut it yet) with chocolate icing on top and gobs of white icing all around the sides and red/white candles. I was told that the chocolate icing "would fall" and that they did not have red candles. They could have told me that when I ordered. While they did offer to take the white off and re-do it I did not have time to wait. Even Lowe's or Food Lion can make a sheet cake with chocolate icing! I have ordered round cakes with chocolate icing many times and it did not "fall". Be careful with your order and ask lots of questions.....they no longer seem to care too much about customer service. When I asked to speak with a manager I received a message back from that person but no contact. I will hate to end my long term relationship with Dewey's but that is probably going to happen. Too many other places offer service targeted to meet a customer's request. The person who helped me with the cake seemed irritated that I was not happy! read more

With a sad heart I have to write this review for Dewey Bakery. Very the past 30 plus years my family and I have enjoyed the wonderful sugar bread and other desserts. I have ordered from Dewey over the past 3 years on line and have had on issues until now. When I placed a order in Nov. 17 2018 for a order to be delivered Dec 20 2018, the order came to be nicely secured by incomplete ! I was unable to get thru to anyone on the phone or get a return on my email regarding my order. This is so disappointing to then point that I will not reorder and will let others know my experience. I was able to finally get someone to answer my call Jan. and sent thru the entire conversation that I share now. I was told to provide the necessary information: I gave when it was ordered, invoice # and by the way I have a account there. Still no response to a once loyal customer now history. I am yet to be refunded for their package mistake . read more

Grew up on Deweys and while the recipe has changed still one of the best bakeries in town. Get the pink lemonade cake square and thank me later read more

Very cutesy bakery with a nice variety of sweets . Stopped by as I was driving through Winston . The cakes was tasty in that way cakes from SAMs club are tasty . Id bet anything these cupcakes /cakes come from a mix . I prefer scratch made but they were tasty regardless .. Plus the buy 5 get 1 free is a nice perk . read more

This rating is purely for customer service. I have been a Dewey's customer since I was in college in the early 1990's. Their baked goods are wonderful, but I will never buy from their gift shop again. I bought a Christmas decoration & had to return it due to it being a duplicate gift for someone. I had the receipt & it was in the original packaging, clearly unopened and within 14 days. Not only could I only get store credit rather than a refund, but the "store credit" consisted of them writing my name on an index card & putting it in a box behind the counter! I asked if I could get a gift card so I would have something to take with me & was refused by 3 separate levels of employee. All they were willing to do is make me a copy of the index card to take with me. Completely ridiculous!! read more

Yummy. Great fresh cakes ice cream flavors. Never disappointed. Great flavor combos. Generous helpings.

Had out of town company coming, wanted to get some cookies. Purchased 2 tubes, Classic Sugar dipped in chocolate (7.5oz) and Mint Chocoate (7.5oz). Opened tubes to set out, however, the cookies had obviously been frozen in the tubes as all the cookies in both tubes ($10.99 each) we stuck together and when tried to separate them with sharp knife they broke. Tasting the pieces they tasted freezer burned. As I had told guests about the cookies and Dewey's bakery the questioning began on when could they taste them. Embarrassed!!!! Dewey's used to be a good local bakery, now, the corners have been cut and customers lost. read more

Love love the free smells in this bakery. Love the Moravian Cookies. Always a stop for us when we come to WS.

Why did you reduce the size of your brownies yet the price stayed the same? I've been a customer since 1997.

We tried the Buy 5 get 1 free sampler of the cakes. We got one of each and while the cakes were good, they were nothing to write home about. It tasted like cake from a box mix. The option of getting squares is great so if I ever need to bake a boxed cake I can alwasy just come here and pick it up read more

Our department hosted an event one evening. I was absolutely appalled at the customer service! Staff was unbelievably rude. Not sure what was going on that night, but never should personal or business problem affect customers. read more

Great food. The sweet are WONDERFUL. Now if they would only open early enough for the work crowd to get in there. They don't open until 7:30 am. Way too late to compete with the Starbucks and other bakeries in town. Mistake read more

Dewey's is an absolute must visit in Winston-Salem. Sugar Cake is one of the best things on earth, their sugar cookies are legendary, and on Mondays they give out free cake squares! Just because! Dewey's has been part of my family's traditions my whole life, and one of the comforts of home I always bring back with me after visiting for the holidays. Please visit, eat, and support this amazing local bakery. read more

We have gotten our family's cakes for special occasions over the last several years from Dewey's and have never been disappointed. Last week we ordered a large sheet cake for our grandmother's 90th birthday and just adored it! Being an extra special birthday, I requested some special floral details and we were so pleasantly surprised! Everyone at the party loved it too. Looking forward to our next cake from Dewey's! read more

A friend gave us a bag of their Lemon Bar cookies for Christmas - what a treat! Strong lemon flavor, not too sweet - an instant favorite!

Dewey's hype is bigger than they actually are if you ask me. Their cupcakes are SO overpriced!!! $3 for a subpar cupcake is robbery!!! Everything in there is pretty steep. Not much to say about them other than you can probably find better at better prices. read more

I wish there was a Dewey's in Philadelphia... I need some butterscotch brownies, pink lemonade cake, lemon squares & red velvet!!!!!!!!

When I go into the bakery I go straight to the icrecream. I have had many of the cakes at Deweys and they have all been amazing. I love the pink lemonade cake. My neice always requests it for her birthday. There is also a little gift store where they sell pre-packaged sweets and other items. read more

ice cream is so thick here , and so creamy. they give generous sample sizes and if you are lucky, they sometimes give away a whole piece of baked goods for free! staff here are polite and wonderful. highly recommend read more

Awesome cupcakes and cake squares!!! I only wish the customer service was as sweet as the treats. I often find them to be crabby and rude. if you have any questions they rush you along even though there is one other person in line. read more

I grew up on Dewey's bakery. Everyone received a cake of their choosing for their birthday, and we would go on the weekends and my parents would allow us to choose one item for ourselves. Was a treat! Today the store is more than commercialized, it has lost it's roots. They got rid of the frosted cherry rolls that came six to a pack, and that's when you noticed the details were disappearing. I loved cream horns as a child, but these are half the size they used to be. The cake squares seem the same, but tend to dry quickly. The cakes are still wonderful, but three of our last four attempts have been ruined by poor order taking. My brother's groom cake for his wedding said "Happy Birthday," a cake I ordered for my sister's birthday last year was to be chocolate cake with white icing (was white cake when we cut it) and when my sister ordered a cake for me for my birthday last year, my name was spelled wrong. And these cakes aren't cheap, either. I love the icing (it is nowhere near store-bought cake icing, which tastes like plastic and slimy shortening) and if you get their sugar cakes on the day they were made, you can get a few days out of them. But the little items that have changed over the years (the addition of cold drinks, the lack of more items from the Moravian bakery at Old Salem, the traditional tea cake items, and the size (everything has gotten smaller while the price has gone up), just make this bakery "okay" when it was once the "go-to" bakery in Winston. I now just prefer a slice of Death By Chocolate cake from the Dessertery. Just seems like they sold out.... read more

Best birthday cakes and Moravian sugar cake in Winston Salem. To say it smells amazing when you walk in is a monumental understatement. I'm getting hungry just typing this review. As for birthday cakes I've had them with white icing and with chocolate icing. Both are great but I prefer the white icing. It's a traditional almond flavored icing. Really good! read more

I have been to Dewey's many times, usually with someone else who wants to try their stuff. I rarely get anything because every time I do it is tasteless. The cupcakes seem to LITERALLY fall apart after you take the paper off because they are so dry. Must have a drink to get them down. Sadly, I have seen how they make their icings and I hate to be the barer of bad news but it is made with lard...L.A.R.D. You know, that white stuff that comes in 2 foot by 2 foot blocks. Nasty and gross. We definitely need a tastier bakery in W-S. They do make pretty cakes but they aren't much better when it comes to flavor. No matter whose wedding I go to I can always tell if the cake has come from Dewey's...and not in a good way. They do have other things that are pretty good though-moravian sugar cake is delish. read more

I grew up going to Dewey's Bakery, in fact, I still request my birthday cake come from their store every year even though we live much farther away! This past weekend I ordered 2 dozen cupcakes and was very dissapointed to see that my beloved cupcakes had literally been cut into half the size they used to be. The price, however, remained the same at $2+. I hate to see such a great small town bakery try and follow in the steps of those expensive bakeries in larger cities. To sum it up, Dewey's treats taste great, but they are now ridiculously overpriced. read more

Love Deweys bakery! Chocolate eclairs are the best. Wish they still made the cherry buns.

After purchasing a gift card for Dewey's Bakery from a fundraiser we purchased 5 different varieties of cookies. These were commercially packaged and dated for months ahead. The flavor was ok but each variety was greasy. Why are they using some much oil? I guess to keep them fresh without preservatives. I would never purchase their cookies again. It was not what you expect from a bakery. You want fresh baked goods. read more

Dewey's has been in my life for as long as I can remember. It was not a birthday growing up if we didn't have a cake by Dewey's. When it wasn't someone's birthday we would all chip in our money and buy the cake squares. I don't live in Winston-Salem anymore, but when I come back to visit my family I always make it a point to grab some goodies from here. read more

Dewey's was always (until recently) one of my must stop places when driving 45 min.into Winston-Salem. Not anymore. I ordered my usual Devonshire Coffee Cake only to be sadly disappointed that it tasted like it was aout 3 days old. I emailed the store (I had gotten my goodies to go) and received no response. As this was the SECOND time I tried the Devonshire Coffee Cake and had to throw it away, I thought it time to write a review. read more

Customer service is not the best by far and placing an order is the worse. Order a cake for birthday party all was place was the order and no cake so guess who was a little upset read more

I always look forward to my birthday cake ever year. Even when I was a kid I never wanted the princess or character cakes like most kids. I preferred the Dewey's white cake with white icing and yellow roses. This year however i was very disappointed. The icing that I have always remembered has changed. It now taste like those crappy grocery store cakes with a basic buttercream frosting. What happened? The icing use to be lighter and for lack of better words ..slight crack to the touch. Don't know what they did but its awful. read more