I am disabled and mostly bedbound & they took advantage of my disability for over 3 years. They…read morekept ALL of our belongings, got paid for cleaning them, storing and it has been years and they refuse to return my items- $250k worth They left my home exposed to rain & pests AND MOLD - which is obviously their intent so they can profit. Their work is shoddy, sloppy, and they are the most dishonest, fraudulent, corrupt thieves I have ever dealt with in my life. They milked the insurance company for every penny they could. STAY AWAY!!!! Run if you can. 48 complaints & many lawsuits not backed by the BBB. I would not recommend them to my worst enemy. EVER.

My wife and I contracted with Restoration XP the morning of the house fire we suffered on Dec. 14,…read more2024. We signed the contract with two hours' sleep on a neighbor's couch and in a state of shock. That was a massive mistake. I thought they seemed honest and credible. I felt they wouldn't take advantage of an 80-year-old retiree on a fixed income. The saying's true: There's no fool like an old fool. Thing is, though, the salesman concentrated on dealing with my wife who's younger than I am. We were displaced and had to rent an apartment with a six-month lease. We figured and were led to believe by Restoration XP that restoration work would be finished sometime in June. Our house was about a quarter or so fire-damaged and the rest of was smoke damage some of which was light. The insurance company said it should take four to six months to complete restoration inside and out. Early on, the Restoration XP salesman walked us through the house. He showed us all the water/smoke-stained walls (stains left from ashy water as firefighters trained their hoses on charred attic areas). He said the stains would be cleaned first then treated with a primer and then painted. That turned out to be B.S. Painters just sprayed heavy coats of Kilz or something like it over the water stains then paint was applied over that. Work was being done through March. It was good work. Everything in the house was inventoried; furniture, clothing, etc., was stored at Restoration XP's warehouse in Carrollton; debris, etc., was cleaned out, the roof was rebuilt, most of the wiring was installed, demolition completed, dry wall installed, most of the first coat of interior painting was done though not completed. Most but not all of our custom kitchen cabinetry was cleaned of smoke damage. Pantry shelving was rebuilt. Then everything just sort of ground to a halt. No amount of complaining from us did any good. We got our third project manager. That didn't help. We were promised this or that part of the work would be done. Unexplained delays would ensue. We were beginning to not feel confident that Restoration XP was doing what it should and in a timely manner. Several times we asked the project manager for a general accounting of how the insurance money was being spent. "We can do that," the project manager would say. However, we have never gotten such an accounting. We have never been told why. That's something else we've encountered practically every time we've had a question: run-around, vague answers. "Next Thursday" has turned into "Next week," etc. They've done things to our house without consulting with us such as rebuilding the dormer that in no way resembles our original dormer nor is it built with Hardie board. Restoration XP seems to me to be secretive. That troubles me. Basically little work was done in May or in June and now through these first days of July. Since May 1, about five days of work have been done: a day of painting, a couple hours to install a new garage door, a day to prep floors for flooring and carpet (none of which has been installed), a couple of days installing flooring (which isn't finished). That's obviously unacceptable to put it nicely. Three days of work on flooring were welcome as was the promise of carpet installation. Guess what. No carpet, no carpet, no explanation, which is another problem that we've encountered repeatedly: awful communication, no explanations, lots of vague replies and excuses. Doing things without consulting with us. It's just disgusting. Along the way, my wife and I have yielded on some things we wanted in order to help expedite work. That has done no good whatsoever. The power has not been turned back on (there's no meter). Electrical outlets, plugs, fans, etc. have not been installed. Return air for the AC has not been done. Still to be done as well are many things, including the water heater, cooktop, oven, microwave, dishwasher. They haven't even been purchased yet by Restoration XP as far as we know, and that's their responsibility. Our part of appliances to purchase were the refrigerator, washer and dryer, which we bought (before Memorial Day!) and had to store in the garage. This is not all that my wife and I can complain about. There's plenty more. Also, because we're in the SEVENTH month of this mess now, we're having to rent the apartment month-to-month at an additional $1,000 per month, so the insurance company is now breathing down OUR necks NOT RESTORATION XP's about getting things finished. They aren't happy about covering higher rent. We certainly are not happy that we are not back in our home yet. I do want to say that Rosie, Restoration XP's Content Manager, has been the one bright spot. She is excellent and has been very helpful. Bottom line in our experience with Restoration XP: we wouldn't touch them with a 10-foot pole if we had it to do over again. And if you're thinking about contracting with them, you'd better do your due diligence.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.

After shopping around the restoration market I decided to go with Reactic Restoration to perform…read moremold remediation work on an old house I purchased. They diligently started the work the day after the agreement which was awesome because I was eager to get the work done. After installing containments and covering the furniture that was in the house, they performed the cleaning and remediation work quickly and efficiently. I highly recommend this company for all your restoration needs. The communication and service was excellent.

We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

I spoke with Mark and he was so helpful, kind and knowledgeable! He eased my mind and I highly…read morerecommend him!

My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Bad service, they couldn't resolve the problem then still charged a bunch of money. They are not…read moretrustworthy.

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

UPDATE: On July 12, 2023 right after I posted this review, Daniel reached out to me and asked me…read moreto take down the review and that he would look into getting our warranties issued. I received several texts since then with assurances that they are working on getting the warranties issued and still no warranties have been issued. Every time I would text asking about it there was an excuse that "someone" was looking into it. I have reached out via text again yesterday (9/26/23) and today (9/27/23) and now; they are not responding back. I have never worked with such an unprofessional company and again, would never recommend them to anyone. I have had some friends that were looking for new roofing and have told them to stay far away from A.J. Roofing. It's unfortunate I can't give them negative stars.

Absolutely dishonest people Alisha and Danial now use the name complete roofing and solar. They are…read morecheating contractors by not paying them then the customers are having to deal with product/services on their homes not paid for.. they are scamming the insurance companies. Never trust these people.danial and Alisha engler

I give them one star because that is the minimum I could give…read more No way to even know where to start. Took them 12 months to 'finish' construction on my fire damaged home. During that time we had 3 project managers and 3 or 4 foreman who 'ran' the site. Most incompetent group I have ever dealt with. Tore out items that had no damage, like toilets, plantation shutters and used those on another job I would guess. Had one of their 'contractors' stealing breakers from our panel requiring the licensed electrician to come out three times to pass inspection. Failed inspection after inspection, reused door frames, installed 6 doors that would not shut because their guys didn't know how to set a hinge. Find someone else, ANYONE else. Biggest mistake I ever made working with a 'contractor' was this assortment of clowns.

My Response to Emily's reply below …read more... I DON'T BELIEVE YOU!!!!!! Why? Because here we are over a week later and .... if you truly cared and if I should have been prioritized someone would have picked up the phone and called me to fix the problem!!! I have heard from NO ONE!!!! If you cared, someone would have been here to quote the reconstruction! If I was to be prioritized, the work on the reconstruction should have been started ... but nothing. You are just giving a bunch of empty words for the public view... your actions say enough your company's true nature.

I hired JNational for electrical work and they did a good job. In particular, the foreman was a…read morereally nice guy who had sold his electrical contracting business to JNational. The gentlemen was very helpful as well and pointed out several other issues that needed to taken care of regarding my units and the entire complex in general. JNational also bid on and worked with our HOA for several projects. As with any major construction project, there will always be issues that come up and will need to be addressed. Whats important is the ability of the contractor to show up with a good faith attitude and a commitment to honesty and making things right. I am glad to report, JNational came through and made things right.

Our pipe had started leaking from the recent winter storm and Axel did a great job coordinating the…read morerepair for us. While most other plumbers I requested a quote from were not very responsive, Axel stayed in communication with me even despite him going through family emergency. They also don't charge you to come out to give you an estimate. His guys came out twice to repair the leak itself and the sheet rock that had to be ripped in order to get to the pipe. Axel and his guys made sure to have it all repaired and cleaned to make it look the same way as it did before and do a final check.