Terrible service. The staff is the rudest of any courier I've ever been yo around the world! One person threatened to not have my package sent out -- the audacity of this DHL staff member to make an arbitrary decision whether or not a paying customer's package would be shipped out that afternoon or not -- I have never experienced such ghastly service. I let her know I wouldn't be returning ever, and she didn't care - claimed they had more business than they could handle. Good for them, but I won't be there customer ever again. The only reason I had gone there is because some phone-based rep had offered me a huge discount to use them over FedEx or UPS, but now I see why they need to discount their services. I'm done with DHL forever. Especially this location. read more

DHL Express - Drop off - Couriers & Delivery Services Near Me - Van Nuys, California

Just read all the reviews on DHL. I must concur with all the one star reviews. Tracking number shows 3 days of attempted delivery. My security cameras shows 0 delivery person or vehicles for all 3 days. 2 of which reports unable to deliver due to bad weather... in So CAL pwahahah! (reported approx. 2pm - 3pm pst on all 3 attempts). It's been 80-90 degree F clear days and minimal traffic here. What's this "Undeliverable due to bad weather"?? Contacted DHL support via chat system to a live person, and they just report what was on the Tracking report site. Finally informed the 2nd chat live person bot..or whatevs, that there is great here, what is this Bad weather? And then asked if I can leave a review or survey, his response was "That is the reason why I sent the email to check the driver's GPS." Finally called DHL VAN NUYS... an hour away from my place.. "i cant sit at home all day for these false delivery attempts. People have a life, got to work and stuff".... was told i will get an update.. monday this is depressing :( How are these guys still in business? read more

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DHL damages the goods in a shipment and tells me to notify the sender and tell them to file a claim. I'm the customer...I paid for the product. Why can't I file a claim?? I lost the money and product. The sender got paid why would they care to file a claim. Makes no sense!! read more

DHL Express - Unbelievable. I'm not able to file a claim as the customer. Why would the sender care to file a claim when they already got paid?? - Couriers & Delivery Services Near Me - Van Nuys, California

Horrible company. Paid for next day delivery didn't receive yet and has been 6 days after first expected delivery date. Was told 3seperate times delivery would arrive day of phone calls and still no delivery. Can't request money back til I get delivery first. Paid for insurance and still no refunds for next day delivery or for package going bad. Also they hold your products even if you pay tariffs read more

I had a package held for pickup at this location and it couldn't have been more difficult. It took two attempts to retrieve it and about an hour of waiting. The employees behind the counter were really nice and trying their best, but the pickup system is flawed. And the parking lot is 1000x more chaotic than a Trader Joe's. Cars are stacked haphazardly and some people just park in the middle driveway because they give up and just need to get inside. So you never know if you're going to be able to get your car out at the end of your ordeal. I think I'll take my chances of just letting them deliver when I'm not home from now on... read more

DHL was at one time my go to shipping company for intl. shipments. had a packaged delivered that was supposed to be 2-boxes. 1-box arrived and the second box sat at the Van Nuys hub for several days. Good luck also speaking with a rep. So disappointing. They do have a solution though. Drive down to the hub a nice two hour round trip with no recourse. The Van Nuys hub is a joke read more

MITRA IS ABSOLUTELY AMAZING! The few times I've had to come in she has been soooo helpful and has always gone above and beyond plus she's so sweet and friendly ! I'm so happy to see her everytime I come in. She's the best 10/10 love coming here just because of her ! read more

Terrible delivery service, deliver my 500$ item to a wrong address, got the wrong person sign on it. I spent 3 hours to finally got a specialist call me but end up told me I have to wait for over a weekend to just get for the driver to possibly retrieve it from the wrong address on next Monday. No accountability, bad afterwards service system, never choose them in any cases. Their drivers are the laziest, worst service you can ever had, 0 effort in finding location and doing the basic jobs, they have 100 ways to do their job right but "luckily"they would rather choose the worst one to make you feel difficult and make your item lost. read more

Purchased a piece of art in Jalisco Mexico, store had it deliver through DHL. Package arrive fast and in good condition

How does this place even have above 2 stars? How is DHL not in a billion lawsuits. We are waiting for a important legal document to come from India and every night we get false emails about not being able to deliver because premises was closed and the next day we call 10 times and have supervisors tell us that the package will be delivered before 5pm and the next day we get the same exact update. This is a 100% scam and they either lost the package or it really is not at the van nuys facility and are doing this to buy time. This company is a complete scam. The address and name for recipient is a business and the address shows that it is a office building. They know that the building closes at 6pm, so they wait until 6:30 or after and send a notification that they were unable to deliver. This has cost huge monetary loses due to not being able to receive the legal document at our escrow in time. read more

They are all friendly. Easy to pick up. Adriana , jessica the best . Highly recommended. read more

Service sucks!! I requested a package be delivered on a specific date as I needed to be home to receive it. There's been lots of theft lately and that was the only day I had off to get it and these people marked it as "attempted to deliver but no one was home" bullsh*t . We were definitely home. It's getting really tiring to constantly see this message not just from DHL but delivery companies in general. I don't get why they even have that option to schedule the delivery on a specific day if they're not even going to try to make that delivery. Get it together DHL!!!! I was home all freaking day for this but I should also mention I have multiple cameras and a dog that would've alerted me but of course these drivers never came and tried. Now who knows when it's coming. read more

Same problem over and over. When I tracked the package it says "Awaiting collection by the consignee". The driver entered in the system that he was here but no one was here so he took the envelope back, which is a total lie. I was here all day without leaving my home office. The last driver (or the same driver) did the same thing 5 times and after yelling at DHL customer service, claim department, and Van Nuys office, it was finally delivered but it took 10 days from when it arrived at Van Nuys office. I will tell this Chilean supplier to use FedEx too because I never had such a problem with them. If you experience a similar problem, you should call the claims department at 800-280-4157. read more

Horrible service, your dummy deliver returned my order just cuz he didn't want to text or called me, even though I was sitting at home whole day waiting for my delivery, this loser just decided not to deliver my package. DHL your are absolutely terrible read more

DHL Express - Couriers & Delivery Services Near Me - Van Nuys, California

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Horrific service. Lost my package, now can't find the delivery address. They need 5 days for a call back.

Very helpful staff, amazing service, fast and very good price. I called several time to DHL today, every time I got completely different information. The online service was horrible, the last person ,which I tried to explain him what I needs, couldn't speak English and didn't understand me and because of that I decided to drive to DHL office which the closest one was 20 miles far from my house. The staff of this location were very friendly, patient, and helpful during all the process. Definitely will recommend this place read more

I received a notice saying the driver couldn't deliver my package because no one was home. 1. I have cameras on both doors. The driver lied. They did not attempt to drop off my package. 2. If they had they would have seen that I filled out the forms so they didn't need a signature and should have just left it. 3. I was here all day. This lazy driver is going to cost my business a great deal of money. read more

Stellar service, they helped me find my package. The service I requested is good, make sure to remember they aren't open on the weekends...this is a great value center. read more

It was super easy to find. You get buzzed in, and when you are inside you go to the counter and provide your order number. You wait for a little while they get your package and upon return, they check your ID and if everything matches you get your package. Friendly and fast service! read more

Wow have things changed! Don't get me wrong- there are still some lazy drivers here and there but overall the STAFF at the actually facility are truly nice and help as much as they can. I've decided to pick up my packages 9/10 times. It's easier on me and I can get my packages early in the morning almost every time. Sometimes the drivers load up and leave early lol. I do wish there was a more streamlined way to be able to hold my packages at the Van Nuys location without calling but that's more of a system issues. Overall if you have the option pick up your package in the morning! They open at 9 but usually you can get in around 8:40! read more

I was supposed to receive a delivery today and why was I not surprised that they said they attempted a delivery but no one was home. Someone was home all day and I have cameras throughout my property and surprise surprise, there was no attempt. This is always the same story with them. read more

First time using DHL to have package delivered. Same issue as most other reviews in that they notify you that they attempted to deliver but nobody was home. I'm home all day and my cameras recorded NO DHL person/truck even coming close to my vicinity. An absolute shame to these drivers or whoever is in charge because they clearly don't want to do their job. I opted to pick it up at their office instead since I don't trust them to bring my packages to me safely. I'd have more trust in Joe Biden half asleep delivering my packages than I will to the ppl that work here read more

Horrible experience! Package that I paid $600 to be delivered in four days took two months and an extra $600 because a woman at the front desk named "Mitra" filled out the form wrong and it got held by customs Claiming that that I lied on the form. I sent them receipts of everything showing that the entire thing didn't cost more than $65 but because the agent at the front desk messed up the form they held my feet to the fire telling me to pay the same amount as I paid for the shipping or they will destroy the package. It took 37 emails endless hours on the phone and obviously an extra $600 for me to be able to send this package to the destination . And once DHL figured out that they messed up, they kept telling me to talk to different departments and finally told me it is not their problem that I should deal with customs because they already got paid and their job is done. I WISH My experience could be different and I would have a positive feedback. I was treated in the WORST fashion and had to pay for it and many different ways. Horrible service horrible people to deal with read more

They keep saying we tried to deliver your package but no one was home. It's not true I was home all day and we got cameras, plus I said it's ok to leave at front door. Worst service ever, you guys costing me money and if I don't get my package soon I'll sue you for damages!!! read more

Stuck in endless traffic while rushing to ship a time sensitive package before the DHL Express facility was closing I was pretty stressed. Then had the most pleasant customer service experience with Mitra. She managed to take care of everything like a pro and even made me laugh. Turned an undesirable chore into a bright spot in my day. Wish all customer service experiences were that uplifting! read more

I hate DHL I spent all day waiting for my package , just for the driver to say no one was home and could not make delivery? Wtf not once was my door rang ! Email said he tried delivering at 3:59 pm , but yet I was waiting in the living room then and saw one check all my cameras and no one? Then I get a email at 7:56 pm right before they close that it couldn't get delivered? Fuck you guys absolutely the worst read more

Mitra was wonderful! I never thought I would be laughing at the DHL store lol!! She took care of all of my shipping needs.

The people at the front desk are awesome. The rest of DHL must be on strike or having inner turmoil. read more

DHL Express - Missing pieces. - Couriers & Delivery Services Near Me - Van Nuys, California

Took 4 hours off work to be home for this package and watched their BS interactive map saying the driver is close and then all of a sudden it switched to delivery attempted but no one was home . WTF? I have cameras up the ... no sign of a DHL truck even passing by. Door bell camera was never approached by any one either. Nothing nothing nothing. They are purely incompetent and they lie to your face. How difficult is it to deliver a package ? read more

Worst service I have ever experienced we are going on the 4th business day without my package being delivered 6th .I just got off the phone with DHL they say my package is not scheduled for delivery it is on hold and they have to put in a request for it to be delivered so that it may be delivered tomorrow . After an email at 5 am from DHL saying it would be delivered today and the website says it's on hold. The first excuse was they didn't have a gate code to deliver the package . I don't have a gate at my building and anyone can walk up to my door . The next day they said they attempted to deliver and noone was home . I have been home all day for the last three deliver days waiting for my package. Now they say I also can't pick it up in van nuys office without making a request.If I make that request it will take until tomorrow for me to pick it up at the office they say it's being held at . read more

DHL said they left because there was no one on the first day, so on the second day I left my phone number on the front door and waited all day but they said they left again. I left the front door open so I'm not convinced that they actually came. The estimated arrival time has already passed and it keeps disappearing or changing. read more

Been home for the past three days and the driver said no one was home to deliver my package when I been home all day waiting plus it's a no signature so why wouldn't they just drop it off. Talk about scammers read more

Could this be the most frustrating place to send something ? Quite possibly? There is ONE person there to do everything. The wait is excruciating and the level of customer service is, at the most - abysmal. Did I mention parking also is terrible? Attach your package to a pigeon and have a better probability of it getting where you want it to go. read more

worst package carrier ever, it was used by the seller i bought my plants on line using express shipping meaning a day shipment and what this company did was to hold my package for three days long enough to perish or withered the live plants inside the package. Also it is not just one incident that it was done two in a row.... warning to every seller not to use this carrier service if you don't want to end up having issues with your buyer. BEWARE!!!! read more

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What the heck is going on my package is is been out for delivery since November 3!!!!!!!!!!!....till not its out for delivery what is going on are you guys going to deliver it or not!!!!!!!!...if you will not deliver it today ill file complaint!!!! read more

MIguel saved me today and I'm so thankful to him. My order from the UK was mistakenly stuck in customs. I visited this location and explained my dilemma to him. Within an hour Miguel had the package released and sent me an email confirming this, as he had said he would. You can't seem to call this or any DHL office, which is not the employee's fault, but if you go to this office for help hopefully you get Miguel, who is very kind and customer focused. read more

Shout out to Mitra who is always there to help her costumer. I've been using DHL for my international packages. She's always patience. One time I thought my package was lost . I went to DHL office in Van Nuys and Mitra help me track where my package at. Thank you so much read more

I need to send documents to another country and didn't know the correct postal code. Alex helped me out and went above and beyond to make sure all the info was correct. He was so helpful and friendly! He deserves a raise! read more

I have been extremely disappointed in the poor customer service from DHL. My package, coming from Europe, arrived at the Van Nuys, California facility on Monday. I noticed on tracking it had not moved all day, so I had a chat with a representative on Tuesday. They said they didn't know why it was just setting there, and would have it delivered that same day. When the package didn't show up, I contacted a supervisor the following day (Wednesday). I was told the package was not delivered, and that they would escalate it for an early delivery that same day. Now it is 2 pm, and it is still not here. I called to complain again, and was told they could not give me any timeframe of what time it will be delivered. Hard to believe this company can stay in business. I would never recommend using this company to anyone who wants a package delivered in a timely fashion. read more

CANNOT GET IN TOUCH WITH ANYONE. Why leave a message saying to call and then keep me on hold just to hang up three times in a row? Absurd.