I am writing to formally document my experience at your location today and to bring it to the…read moreattention of the owner. I visited your store to return three unused items in exchange for the correct ones. The items were in their original condition and there was no valid reason to refuse the return. Nevertheless, your staff declined and required me to purchase what I needed outright, an unnecessary expense that should never have occurred. Additionally, the conduct of your counter staff was unacceptable. Rather than assisting me, they laughed among themselves and directed a rude comment toward me, a paying customer. I responded calmly. I always do. I am not angry. I am precise. And I will not be returning to that location. These individuals obviously hate themselves and their jobs, get better staff. AŚhe!

I've been coming here for business / personal shipping boxes for years. They always have any box /…read morepackaging I need. Great service every time from all the workers, and especially Gina! Above 5 stars!

I just started coming here to drop off my SpeedX packages. It is a full service center located on…read moreVan Nuys Blvd, on the west side of the street just north of Burbank Blvd. *You must enter from the FRONT if you are a customer. My GPS sent me to the back:( Plenty of free street parking in the front. Both Shirley and the young man who work here greeted me as I stepped inside and helped me get my packages off in a timely manner. I am happy to know that they are in my hood and have already been back several times. ~ and that's all I have to say about that...

The newer owners are wonderful! This place is always so friendly, helpful, scan quixkly, help you…read moreclose items if you need a little extra help, and always with a smile! Conveniently located on Van Nuys blvd (near Burbank blvd), easy parking right in front. I get notified super quickly that my items have are on their way!. My new favorite place! They take, DHL, UPS, USPS, FEDEX, and even speedex too, which is harder to find!

I waited 30 minutes standing at a counter. I was never helped. The place was very busy and they're…read morevery very understaffed. Go to a different location.

Zoey and Amy -- thank you! I'm dealing with some very…read moreimportant matters in my life right now, and I came in with nearly 10 years' worth of documents I've gathered for several major cases. I needed to copy, fax, and mail everything, and after loading $100 into the machine, it suddenly locked me out and prompted me to reload. Zoey came to the rescue! She jumped right in -- copying, sorting, and managing the entire job as if I were a company client. Thanks to her (and Amy, too), I was able to get everything mailed, scan and email my documents, and still make it to dinner with my son that evening. This visit was a completely different experience from my last one -- professional, kind, and efficient. I truly appreciate the help and will definitely be back.

This UPS Store is amazing! Everyone who works here is always so kind, friendly, and helpful. They…read moreare usually very busy, but they always have a great attitude and take care of every customer politely and professionally. A special thank you to Cam, who has helped me several times and is always super nice and helpful. Andy helped me today while Cam was off, and he was wonderful as well. Great customer service and a great team! If you have returns or anything you need to ship, I highly recommend this location. They make everything so easy and stress-free. Great job!

awesome and helpful people I had been going here for years,…read more And staff are very friendly and helpful

The person working, Mike, over charged me by $100. $25 for…read morea cleaning fee that he said he wouldn't charge me if I came and got the bag which I did. But still charged me. Then charged me $75 for gas fee and 6 gallons of gas. Mike said I did not return the truck with a quarter tank BUT I DID NOT RENT THE TRUCK WITH A QUARTER TANK. I have the photos to prove it. I showed him the photo of the gas tank clearly under the quarter tank mark and the photo is time stamped. He said it's not valid because HE CANNOT SEE THE QUARTER TANK LINE IN MY PHOTO. it was taken at the wrong angle. You be the judge. I will be contacting his supervisor in hopes to be reimbursed for this fraud.

This is an old fashioned independently owned office-help center - with FAX services - Shipping -…read moreCopies - Packing - Mail Services - and more. The owner works with another fellow and both of them are keen and devoted to their product. And the prices are the best I have seen in the area. Screw the over-priced Staples congomerate. Use these guys.

Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

I stopped at the UPS store first, notary was on a lunch break. Went to the postal shop across the…read morestreet from UPS, notary doesn't start work until 2 PM, finally drove to the postal annex, which is right next-door to Jinky's, and this father son Team took care of everything instantly. Printed a color copy of my document, notarized all, and it was fast and easy! It felt very good to support this small family owned business as opposed to waiting on the long line at the UPS store. Find these guys! They're warm and wonderful and a local business!

I was directed here by another big name shipper, since as they said Mail Hub can get you the best…read morerates on a package of documents that needed to be shipped across the pacific. ( lower then what they we're offering- 280$+) I went strait over and had the joy of meeting with Kayla, who was kind, professional and knowledgeable on every shipper available. We were able to get the same carrier I was originally quoted, for about 130$! And it would arrive sooner. I was never rushed and thanks to following specific instructions in labeling my package, it made it to the receiver just perfect. This will be my only destination and future recommendation for all shipping and mail needs. Thank you Kayla and Emily!​

My favorite place. No more porch pirates and watching the ring camera to hope nobody steals my…read morepackages. They keep it all safe for me nice and neat and super organized and tagged. Would recommend to all. They also have a notary on site with no appointed needed with super good pricing.

I intended to leave a 1 star review but yelp guilted me to keep Covid19 in mind, so I'm giving it 1…read moremore. My first package was due monday and it's now saturday. My second package was due yesterday and it's been moved to today along with a third package but like as I saw on the Follow My Delivery option (yesterday and all day today) the truck went back to the depot by 6pm again. Though delivery estimate says by 9pm, if it's like yesterday, there's no hope of that truck moving again today. Though I don't understand, my place is closer on the map but I've been watching the truck go further to deliver all day??? Wack.

my sister ordered a mattress for me to be delivered on Thursday, Aug 27th. .unfortunately after…read morewaiting from 12 to 4 I got a notice saying it would be here between five and nine. Then at 6:45 I got a Notice stating it was delayed and would let me know when the new delivery date will be, but no new delivery date was issued. I called Friday to find out where was and was told it's still showing delayed, so I decided I will go ahead and pay the extra $10 to have a Saturday delivery so I could make sure that it would get here. After waiting from 2 to 6 PM I got a notice saying it would be delivered by 9 PM. @ 9:45pm the status was that it would be delivered at 9 PM however, looking on the map I noticed a delivery driver was back at the distribution center and they were closed. I have no mattress and I've been sleeping on my couch because of this. today is Sunday Aug 30th and they are closed . I have no mattress and I am out the extra money for Saturday delivery that never occurred. I can't get anybody on the phone. I can't get a refund. I can't get any assistance. If I did my job the way these distribution centers @ ups handles their job, I would have been fired. And I understand that packages get delayed, but having it be 4 days now with no updates taking my money for a priority delivery and not delivering is unacceptable and super shady. Should have used Federal express and will from now on. I will also strongly advise my company to start using them as the preferred shipper as well.

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

As long as you don't need to pick something up on a Saturday it's ok. The Saturday hours need to be…read morelonger.

For the ADA accessibility and ease of Amazon returns my #1 go-to location!…read more Staff always friendly in the phone and in person to me. I like getting the sticker receipt I receive. I put it right into my planner so I can refer to it if I ever have any issues with Amazon of their affiliates. **Bonus: if you work they are open till 7pm which is perfect for me. Check Sat-Sun hours posted.

Came in twice in the last week since I had a return to do. The first time I came in and realized…read moreAmazon had made my return that I needed to have the label already on it. I asked the staff if they could print in which they said yes they can help me with that. What they didn't add was that it was a .75 fee for them to print. I came during my walk in the neighborhood so I didn't have cash on me, so I wish staff would have mentioned that before proceeding to say they can help Came in again and staff did tell me it was a charge to print, which now I knew lol, so I was able to take care of it. Staff is still very friendly and helpful