Wow! Anthony is AMAZING. What a great help he was in tracking down a missing mailpiece. He checked…read morein with me as we sought to resolve the issue and remained on top of it until it was sorted. I haven't had great experiences with the main P.O. downtown, so I had pretty low expectations, but they had me covered.

What a great store,friendly staff,fast service all your shipping needs and services really…read moreimpressed will definitely return!!!

Great services very friendly and very professional. Call very fast for some printing i needed to do.read more

I've lived here for 10 years and I can honestly say now that I've found this team of people, I feel…read morelike Livermore is my home. Let me explain.. I'm planning my daughter's first birthday which includes me going happily overboard with DIY plans and decorations. I needed posters, pictures, cut outs, mini collages, etc. I procrastinated as all new moms do because life, am I right? And panic set in because I was less than a week out and I couldn't figure out how and where to get my prints. In comes Neeraj and his team of incredibly sweet and amazing people. First issue - I took screenshots from Pinterest that I needed blown up but clear. But I have no idea how to do that and no amount of ChatGPT could help me. Neeraj upscaled the picture on his end and invited me to come in to view a large sample before they completed the full poster print. We actually changed the size, picture and resolution one more time before I signed off. He was patient with me, despite me coming in at their busiest time of the evening. Squirrel - I have to mention that my sister first reached out to Neeraj weeks ago over the phone, just inquiring about services. Neeraj and his team kept her information and followed up to make sure she was taken care of. It was like our bff was just checking in on us because they were there to help, not to make money on a service. That alone was the reason why we came back. Second issue - I expected to only have the poster printed at UPS and have all of my other prints done at CVS for same day pick up because I had some more editing and resolution fixes to do. NOPE! Why does no one do matte prints? Well doesn't matter anyway bc Neeraj does!!!! Literally whatever size or finish you need, he's got you. And wait for the last issue... Third issue - so I'm a first time mom and I don't have the brain capacity to plan things out more than a few days at best. Here we are, the week of the party. I got Neeraj all of the files by Wednesday 8am, and the party is Saturday. Guess when he called me to tell me they were ready? I'll wait..... Wednesday at 5pm!!!!! Are you kidding me? Same day?!?! I was hopeful for Thursday evening which would give me just enough time to finish everything. The amount of stress his team has taken off my shoulders has been unmeasurable. Impressed is an understatement! As I mentioned, this experience has made me feel like I'm finally home. I never expected to be dedicated to a shipping company, but this experience has shown me it's so much more. I'll share pictures of the DIYs once complete so you can see all the work I put on this team. I'm so happy. UPS is lucky to have Neeraj and his team representing them. Thank you guys!!!!!

Vix is amazing! This store does not overprice, friendly and quick. I recently went in to have my…read moreson's senior collage laminated. It turned out perfect.

They're always very helpful polite and no matter who is working it seems like they all like their…read morejob.

All three printers were not working. I had the same experience a couple days before (printers not…read moreworking). BEWARE - you will get charged on your credit card even if the printer does not work. I got charged multiple times for work that NEVER PRINTED. I Will be asking for credit card refunds. I do want to acknowledge Mitch who works there. He went above and beyond to help me with printing my forms from behind the counter, THANK YOU MITCH!

If you need passport photos I highly recommend getting them here! Super fast!! Most places take an…read morehour to process & these guys take the picture & print on the spot. Saved me!

Perfect service in processing my passport renewal. Victoria carefully inspected all of my documents…read morefor accuracy

I had to get several documents notarized before sending it off for apostille. Victor was extremely…read morehelpful and knowledgeable about the whole process. He definitely saved me some time of going back and forth getting the document packets exactly right for apostille. I wouldn't have got it right the first time since the Secretary of State online instructions were vague. Victor knew exactly what was needed to get the documents accepted on the first submission.

I come here a few times a month to do Amazon returns and everyone is always super helpful. Yeah,…read moreit's not constantly cheerful and smiles but who is? They are kind and get me in and out fast which is a plus for me. They always seem wicked busy so maybe other reviewers caught them on a crap day. I dunno

Really unfriendly and unhelpful service No greeting. Barely got up to help. No words spoken just…read moretook my return. Looks like really unhappy people work here. I've been to other UPSes to return things and I will not return here

My company recently placed a substantial order with Acutrack for CD mailers for our customers…read more While the actual mailer did print beautifully, the poor communication and inability to accommodate for industry-wide standards is appalling. First, I was provided the wrong template for our project. Twice. When I finally gave up *asking* for the appropriate layout and rummaged around their site, I was able to find what I needed. It was no big deal to adjust the content, and I sent the design to them on its merry way. I was then informed that I needed to make adjustments to one of the 4 panels to accommodate a small scan-able code. Again, no problem. We made the required design changes and handed them off. Then begins a much-longer-than-necessary back and forth; "We had to make a slight adjustment to the artwork because of a die issue to avoid additional costs." Um... shouldn't your template accurately reflect your die-line? "I also noticed a grammatical error on the cover." No... that's a break in the copy, read the *whole* page before taking liberties in changing our product. Several rounds of revisions later (all of which would not have been necessary if we were provided complete and accurate information) we get our mailer. Again; the print job was lovely. Colors are crisp & spot on. A week or so later they send us a snapshot of what our product will look like with their mailing label. I was SHOCKED to see that it covered nearly ALL of the panel; save, of course, for *their* scan-able code. This obscured our Product Name, Services Offered, URL AND PHONE NUMBER!! And with ALL the back and forth we did, it didn't occur to them ONCE to mention that this might be a problem!? Or include that *important* piece of info in their template? We expressed our extreme dissatisfaction with this, and they did try to come up with *one* solution for us: Place our detailed, full-color mailer in a PLAIN WHITE ENVELOPE with the obscured information printed on a simple label in black and white. Thus losing all of our branding. Since we've largely been backed into a corner with this run, my company had to accept this solution. However, when we've mailed out the last disk we *will definitely* be switching to another of MANY printers who are able to communicate more effectively and understand the importance of maintaining Brand Identity. OH! And the run was completed 5 working days after the promised date.

Once they get you to sign the contract, the experience becomes poor. Lack of communication,…read moreunprofessionalism, and inattention to detail. I canceled after only a few weeks when I realized they were making my fulfillment process harder, not easier. Furthermore, I was promised a refund for my inconvenience and that never even happened. A real unfortunate experience.

Had the greatest support experience today from them. I wish i got her name but she truly went above…read moreand beyond to help me receive a very important package. This is the best distribution center in the bay. I've only had good experiences here!!

I accidently put my bank deposit in with my out going mail. Went to this office the next day, they…read morehad set it aside for me. So happy!

Customer service at this store has been excellent--Prity, in particular, stands out for her…read morehelpfulness. They offer a wide range of services that might go unnoticed, including printing banners for marketing and events, posters, and even custom T-shirts. The print quality is impressive, and the turnaround time is quick. I ordered a banner and had it ready for pickup within just three days. It was also surprisingly cheap, especially for the quality

Yes - consistent good customer service. Easy drop off and close to home. I haven't tried their…read moreprinting business yet - but it seems convenient.