We have a maintenance contract with Dial One Sonshine for our HVAC and water heater. They have always been good at calling for the regular maintenance and have been very thorough in their maintenance and noting any problems and letting us know. This time, inspecting the water heater (which is 11 years old), most things checked out as OK, but with their camera that goes into the tank, there was a lot of mineral deposits noted and those deposits are affecting the capacity and the ability to be effective. They said I should get a new water heater. It is still usable, but could go out anytime, and there could have problems in leaks. I was given the cost of replacing our heater. I had not planned on it, but in considering the likelihood of upcoming problems, decided to do so. They worked with me on the price, and it was installed the next day. The technicians who came out to check and do maintenance were James and Jesse. As I said, they were very thorough to check the heater, check the water flow throughout the house, and in their communications. I would have them come to my house again. The person who installed it was Allen and he installed it well, gave me all new needed attachments, and even after he was done, I asked him to do one more thing. Without hesitation he did that, which took another 20 minutes. He did everything right. I would have him come back if I needed something else installed. I am very pleased with Dial One Sunshine and with the people sent out to do their service calls and work. I recommend the company and those workers. read more

Weather with 90+ temps and aircon unit (only 5 yrs old) is not working. They sent a guy out and he found that the refrigerant in the system leaked out and had caused a frozen block to form. He turned it off and said he had to wait until it thawed. He cam back out the next day and said the unit they installed just 5 yrs ago obviously has a leak and could be diagnosed for leak, but that they suggest replacing the whole thing, cooler and heater for $18k!! Saying that even if diagnostics and repair of leak, there is no guarantee and may end up costing more. Another option, replace the cooling system only and not the heater, would be only $14k!! Upon further inquisition, and explaining, the unit they installed just 5 yrs ago is expected to last longer than 5 yrs, they tried explaining it's like a car, sometimes they last a long time and sometimes, they don't. But hello, they have lemon laws! They went on the further explain that they were under new ownership with new employees and all and that they had to replace the unit and at our cost, they would not keep warranty, saying that it was not under some California state regulations anymore. Then said they will talk with new owners and get back to us. We sent him on his way and got a second opinion first thing next day. With over 30 yrs experience, quickly identified the leak, and the problem was fixed in 10 minutes at a very minimal cost!! Turned on, working, blowing cold air! I will let you make your own assessment! read more

Buyer Beware Dial One Sunshine quoted me $873 to replace an AC disconnect box and another $499 for a stop-leak treatment. After researching the parts and typical labor involved, these prices appear significantly inflated. The disconnect box itself is readily available at local hardware stores, and the repair is not a major system overhaul. Homeowners trust HVAC companies to provide honest recommendations, not use fear and confusion to justify high-priced repairs. I left feeling like I was being sold the most expensive option rather than the most reasonable one. Get multiple estimates before signing anything. It could save you hundreds of dollars. Sometimes the hottest thing about an HVAC company isn't the air conditioner they fix, it's the invoice they hand you afterward. read more

Dial One Sonshine - Quotes - Plumbing Near Me - Santa Ana, California

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I would strongly advise NOT using this company. They replaced our tankless water heater 3 years ago and called to say they need to descale it, for free. Upon arriving the young man went to every sink, shower, toilet and washer. He came up with a suggested list of items that need to be replace to the tune of $1,100! I said no thank you. I asked him how the water heater is working. He said its "All good!" I declined the work and he said "Yeah, I wouldn't do it either." The next day we didn't have hot water. They came out, and we had hot water. Later in the day, no hot water. They wanted to charge me to come out, $169. Ah, no. Send another guy out and he said there is a thing broke in our shower handle that was causing the hot water to not work. Riiiight! Then after he fixed that he would then fix something to correct the error code and after that he would recommend a water softener....all to the tune of $4000+ A reminder...our hot water worked fine until they called and scheduled a free service. Not to mention when you try to call you get stuck in an AI system. And their calls come in as "robo" call. I paid $0 and my water heater is working now. read more

The technician (John) was very thorough and polite. He explained everything he was doing and why. Great service, especially for the price.

Ai called the number for Veteran Air as they came highly recommended. I scheduled time for someone to come give us an estimate to replace our very old system that had just failed. Someone was scheduled to come out two days later. However, at the end of the call I was informed that Veteran Air was no longer in business and had been acquired by Dial One Sonshine. I thought it was a bit odd that they waited to long to tell me considering I told them I was referred to. Veteran by a prior customer. Anyway, two guys showed up on the early end of the window and did their thing. I was told I would have a quote by end of day and they would follow up with me to go over the quote and answer questions. They seemed eager to have the job. Five days later, I haven't heard a word. Weird way to conduct business. If Dial One Sonshine didn't want the job, they could have told me when they were on site. In any event, I do not recommend Dial One Sonshine. They've added significant delays to our decision making process. read more

****************** BUYER - BE AWARE ! ******************** * Signed contract with Dial One Sonshine - Gave them $700- deposit * Later analyzed contract and determined labor over $340- an hour. * Canceled contract as a senior within time frame allowed by CA Law. * Their contract does not comply with required basic CA State Laws. * Dial One Sonshine refused to return deposit as required by CA Law and then invented a fraud document to justify their actions. * Signed contract with new HVAC Company - Saved $3,400- or 45%. * Have filed fraud complaint with credit card company. * Have filed fraud complaint with CA Contractors State License Board. read more

Very friendly techs, on time and keep you posted of their location and ETA until arrival. Do not try to upsell parts and services, a big +! Was with Service Champions glad I changed. read more

I am very satisfied with Dial One Sonshine. They have done multiple large plumbing jobs for me over the last few years, including fixing the poor work done by another company. They are prompt, effiecient and friendly. Noah, who oversaw our most recent projects, is especially thoughtful and easy to talk to. Plumbing issues are never fun, but he makes the whole process easier to deal with. He is always available to answer questions and take care of any problems that arise. read more

Dial One Sonshine - Thanks, Noah, for all you help and understanding. - Plumbing Near Me - Santa Ana, California

We are a repeat customer. We have the maintenance plan so twice a year they come out -- once to check the AC and once to check the heating. We requested Matty since he did such a great job the last time he was here. He's very thorough, explains everything, and is very personable and professional. This is all covered in our low monthly maintenance fee. Well worth it. The company is very good about keeping us posted on arrival times and they also let us know when it's time for our service. Definitely would recommend this company for HVAC needs. read more

Got a coupon for really low price AC maintenance and if they had stuck to that I would give them five stars but the technician after inspection and hooking up some meters started with some technobabble and how I needed thousands of dollars in repairs luckily I refused and after he did the routine maintenance the system was working just fine so as usual most of these companies try to add expensive services of questionable value read more

You should be wary of using this Company - they bought Veteran Air whom I really liked - they said they were just as good - not even close! I thought you couldn't do worse than Next Gen Air - these guys are close - we had these come out to inspect our AC and find out why we seemed to have excessive dust. I won't get into speculation about why all of a sudden our evaporator was suddenly exposed - but they did point out that our upstairs register needed to be insulated. True. They quoted me $2,350 to seal the evaporator and insulation repair. I had another company do both for $450.00!!!! I tried to call them to discuss their quote - never got a call back. You decide carefully. read more

I called this company out to service my air conditioner and three hours later he said my unit was leaking gas and they quoted me from 22k to 40k. Lol. I used veteran air for years and Rick and Mike were fantastic. This company bought veteran airs customer base and use their name. I called Air Concepts out and they serviced my air conditioner and heater and found no problems. They quoted $139 and discounted to $89. Did great job. Be cautious about using Dial One. read more

Basically a scam. We were charged $700 for a $30 part... never returning to this company, they're just trying to take your money

I've been using this company for over a year and have had a consistently great experience. Kevin (plumbing) and Angel (HVAC) are both excellent, professional, knowledgeable, and easy to work with. I originally found them through online research and had them install a new HVAC system last year. There were a few curveballs during the install as they learned the nuances of my house in real time, but they handled everything well. Their GM, Arun, really stands out. He genuinely cares about the client experience in a way that feels rare these days. They show up on time, honor their quotes, no squeezing you after the fact, and go out of their way to make sure you're happy. I've already recommended them to friends and wanted to share here as well. Also worth noting, I always feel completely safe having them in my home when I am by myself, which matters. read more

Kirk Dorsch was the technician that came out to service and repair my AC unit. He was very knowledgeable and transparent in explaining what needed to be repaired. He was kind and respected my property inside and outside my home. Thank you for your service. read more

Brock above and beyond to find a solution to my AC problem. He was polite, kind and patient. Thank you!

Absolutely phenomenal Service from this HVAC maintenance visit by my technician Broc - His knowledge,professionalism, and attention to detail were beyond impressive. He thoroughly inspected the entire system, explained everything clearly, and made sure every component was running at peek performance. You can truly tell he takes pride in his work and operates at a ten star level. It's rare to find someone this skilled, this honest, and dedicated to excellence. he's a genius at identifying any issues Your having with HVAC units. He recommended several things that were essential to keep my system functioning properly for many years. Broc is a true expert and a master of his craft. Highly, highly recommended. CEO DHnaturalskincare.com read more

Have used this company years for biannual maintenance on my HVAC units. Good and nice folks but they always warned me that my systems were in imminent failure and borderline to be red-tagged. I was reluctant to replace as the system worked fine and balked at the cost. Come April for my seasonal tune-up and WOULD''T YOU KNOW, during testing, the AC condenser blew out; have to replace the entire HVAC for $25K! If I scheduled at their earliest availability I'd save $600. Like your average impulsive idiot, I agreed. It seems to follow the typical game-plan I read in the reviews; They use the maintenance program to leaverage new installations. That's their ultimate focus and goal. Lesson learned: Don't impulsively jump at having them replace, take a deep breath and get other quotes. I'm now finding them overpriced. Second lesson: Have them use an off-site restroom before coming to your home. Within the first 20 minutest they left ours a stinky mess, my wife had to resort to hazmat equipment to clean. read more

Great company to work with! We had our annual water heater maintenance a couple of months back. Our tech, Steve Fernandez, was super clean, knowledgeable, kind, and most important: punctual. He was very thorough with his inspection, gave us a lot of useful pointers to make sure that the unit lasts us a long time. Their annual maintenance plan is super affordable and something you should take advantage of. We are very happy with Steve and Dial One Sonshine. read more

Dial One is an absolute scam with inexperienced technicians. They will up-charge you anywhere they can on expensive work you don't need, offer their unnecessary maintenance program, and give you vouchers as credit for extremely expensive work they will perform later (which they'll likely just add on to the cost of the work anyway). I called Veteran Air to try and get a tech out to diagnose my HVAC leaking water and I was instead told that Dial One purchased Veteran Air and that they were reputable. They sent a tech out and the tech charged over $300 to flush a drain line (which I found out didn't need to be flushed). The same tech broke the drain line off the evaporator coil and charged me over $200 to repair it. This tech also recommended that I replace the entire system if the repair doesn't hold (which he mentioned would cost $20k+). I turned the system on and after a while it started leaking again.. (I guess I need a new system now, right?) I called Dial One to come back out and properly diagnose my system. Dial One sent another tech (the "lead tech") who said that the evaporator coil drain pan was cracked and needed to replaced and it was going to be nearly impossible to replace so they will need to replace the entire coil, but the coil would be hard to get because it uses r410a refrigerant (which is going away later this year), so they will likely need to replace the coil and condenser. This work would cost thousands of dollars. The "lead tech" also broke a light in my attic (which they didn't reimburse me for) and gave me the wrong picture of someone else's evaporator coil to use to find parts. I was told I will be receiving a call from the supervisor, Peter, with next steps to fix my issue and order parts. I received no calls. The techs at Dial One have very little experience and claim to be experts. Stay away from this company if you can. read more

Experience with worker was fine, cost recommended was unbelievable- got 2nd opinion and was told no work needed

In early July our 3 year old AC stopped working and Brock came out on July 6 to diagnose the problem. He was on the phone a lot, apparently getting instructions, and said that we needed a new circuit board, and since our unit was under warranty there was no charge for the part but the labor was $1381. After that our AC worked for 2 hours and then we were back to square one. I called the office and asked for a different tech to come out and was told that Brock was one of the best. He came back on July 9 and said that now we needed a new motor, under warranty, but the labor charge was over $500. I told him that we probably didn't need the new circuit board and he said, "I wouldn't even have been able to turn the unit on without it." By "turning on" I guess he thinks that running for 2 hours was a success. ??? Here it is less than a month later, and after spending almost $2000, we have the same problem that we had in early July before the circuit board and motor were replaced. I don't recommend this company at all! I am moving on with a different company that hopefully has more experienced techs with better diagnostic skills. read more

Had a major plumbing back up caused by tree roots that has been recurring. I was able to schedule an appointment right away that worked into my schedule and was given a courtesy call when the truck was on the way. When he arrived Grant was able to diagnose and then clear the immediate problem. Because this had been a recurring problem Grant recommended that rather than continually calling someone out to hydro jet roots every time there's a problem (which isn't cheap and always happens in the most inopportune times), a sleeve could be shot through the pipe to prevent the roots from getting in again. We agreed to have the sleeve installed which was to take place on Friday with the possibility of completion on Monday morning. The crew were friendly and efficient and wrapped everything up for me by Friday ahead of schedule (in one day!) The newly poured concrete looks really good. You'd never know concrete was busted through in my driveway. And my outside area was left looking even nicer with everything sprayed down and cleaned up. I'm relieved and reassured that I won't be facing this ongoing plumbing issue thanks to Dial One Sonshine. Phew! Fast. Efficient. Respectful. Friendly. And Neat. read more

Broc did a great job. He was very thorough and explained everything in an understandable way. I would like to have Broc be my technician each time I have my unit serviced. Thank you for having a reputable young man in your employment. read more

James came to assess my water heater and was very thorough. He flushed the water heater and checked all the plumbing inside and outside. He did a good job and was very professional. There was no pressure put on me. read more

we had our AC unit checked today and Broc did a great job! Appreciate his professionalism and attention to detail!

I had an Outstanding AC Maintenance service visit from Kirk Dorsch! He explained everything to me clearly as he performed the maintenance on my AC Unit. His knowledge and attention to detail were beyond impressive! He was very professional and is very skilled at what he does. I was very impressed by his customer service. I will always request him to be my AC technician when I have my unit serviced. He took his time inspecting my entire system and took the time to answer all my questions, and I had many. He even noticed some lint that was sipping through, possibly due to a vent not properly sealed, and he made me aware of it. I really appreciated that so I can take care of it right away. I have been using Dial One Sonshine company for over 3 years, and I am very happy with their maintenance plan and their knowledgeable, skilled technicians. Kirk Dorsch recommended a couple of things that would keep my system functioning properly, and I really appreciate his recommendations to keep my system running smoothly. read more

Despite all the negative reviews here, I thought Dial One Sonshine did a good job. We are previous customers of Veteran Air, which is either now owned or subcontracts out work to Dial One Sonshine (confusing relationship). We received a flyer in the mail reminding us of our pre-paid annual inspections. I called to schedule an appointment and it was a very straightforward process with Natalie (sp?). We scheduled a water heater flush and have a furnace inspection coming up in a month due to tech unavailability. There were a few hiccups during scheduling (pushback time, same day) due to an emergency water heating call, and mis-scheduling to another date we had tentatively discussed on the call, but it was still easy to schedule nonetheless. Day-of, I received a call and text reminder of our appointment. They use a service app that shows their tech location in near-real-time. Juan Castillo showed up on time, within the arrival window, and introduced himself with a friendly smile. He explained the process he would take to perform an annual maintenance on our tankless water heater and to my surprise also included an in-home water audit. The water audit included some basic water testing (pH, chlorine, hardness), stroking all shut off valves, testing water outlets/drains, and inspecting connections/hoses. I was quite surprised this was included in their service, though frankly they are trying to justify upselling water filtration and conditioning systems. However, Juan was never pushy and very polite( and aptly explained some of the common issues other less-experienced DIY homeowners may not know. After the in-home water audit, Juan explained some ideas for water filtration/conditioning services and also pulled his service manager into a call to discuss potential options. I appreciated the discussion we had but ultimately responded with a "I'll think about it" response to their pressured sales tactic. Personally, I really don't like being upsold for services I don't ask for, but completely understand Dial One Sonshine is trying to earn and justify business. After the audit/call, Juan checked out our tankless water heater and performed the scheduled flush/descaling. He cleaned up well and also performed post-flush checks to ensure the water heater did not throw any codes. In addition to our invoice, Juan readily provided estimates for various filtration/conditioning scope discussed with his service manager( and a 20-page plumbing inspection report from his water audit. I thought the latter was pretty neat, having never received one from a prior contractor. read more

Nathan conducted himself with professionalism during the service visit, and the water heater flush appeared successful at the time. However, later that evening, I discovered that the hot water was no longer functioning properly at the kitchen faucet. I promptly contacted the company to report the issue, which I believe was the result of sediment dislodged during the flushing process obstructing the kitchen sprayer faucet. The owner returned my call and advised me to attempt to disassemble the sprayer to clear the blockage, but I was uncertain how to do so safely. When I requested a follow-up appointment, the owner declined, citing the age of my water heater as the reason for not returning. I expressed that it would be reasonable for the company to address the problem and restore the faucet to its original working condition prior to their service. Despite this, the owner persisted in offering excuses and stated they would only resolve the issue if I agreed to replace the water heater entirely. Regrettably, I cannot recommend this company, as they appear unwilling to take accountability for complications resulting from their own work. A commitment to customer service should include standing behind the service provided--regardless of the equipment's age--especially when a new problem arises directly from that service. read more

I feel completely taken advantage of. We hired this company for routine plumbing and AC service after buying an older home. What started as "standard maintenance" quickly turned into tens of thousands of dollars in upsells. We were told we needed all new sink pipes, water heater work, and then -- mid-job -- that something had "broken" and our entire water softener had to be removed. Replacing it? Another $15k. They even charged me to remove the old unit. If something breaks during your service, that shouldn't become my financial responsibility. The plumbing work wasn't even done properly -- one of the sink pipes wasn't screwed on correctly and now constantly leaks. I have to keep a bowl under it. The AC situation was worse. I paid a large amount to "extend the life" of the unit for a couple of years. Five months later (barely used), it stopped working again. I was told the part doesn't exist anymore and was quoted $18k for a basic new unit and up to $40k for a nicer one. They also tried to charge $800 for a thermostat I showed them online for $150. As a newer homeowner, I trusted their guidance and regret it. Please get second opinions before agreeing to major work here. read more

Wow - please do yourself a favor and believe the other one star reviews below. This place is a total scam. I wish we checked Yelp before hiring them. They came one day to fix our AC, and that technician charged us over $800 for a simple part. At least the AC worked well after that. Then he advised we get our whole system "maintained" so it worked for the rest of the summer, and my husband agreed. A very shady tech came out the following week and as he initially tested the system, the temp in the house dropped to like 50 degrees. Then he claimed that the whole system was about to break down if we continued to use it, and said repairs would be at least $4k-$6k. He even started quoting us new systems. We told him we'd think about it (uh, no way!), but after he left, the AC mysteriously stopped working. Their phone center is also very annoying and manned by terrible chat bots, so it's hard to get a refund. Beware and stay far!! read more

- called DialOne to schedule a time for them to diagnose my failing A/C - $89 fee to come out & diagnose - they told me the entire system needed to be replaced (for $16,000). But, another company was able to fix the existing system. Fortunately, DialOne easily returned my $1000 deposit. read more

Dial one SonShine came to our home today. 02/26/2026 because we got a free heater and air-conditioning inspection. Air conditioner-year-old. Heater installed in 2002 was just serviced a year ago by the original company who installed it. After the gentleman was up in the attic and was messing around in the attic, he stated he smelled gas the minute he got up there, not taking the consideration the heater was on prior to him getting here and turning it off. He added that we had a gas leak due to some valve. Hmm any added some other things in regards to that surge protector so on and so forth proceeded to walk outside to look at the air-conditioning unit outside everything looked A-OK with that except for the heater. When I heard that there was a gas leak with my heater when the gas company was just out here less than a year ago checking every person in this housing tracks homes and gas leaks in this housing track. I proceeded to call Southern California gas company because they checked my house out a year ago they should've seen it. The gentleman decided to give my husband a quote $1300.00 to install a new valve because it was leaking from the valve supposedly, and the price of a new surge protector was $600.00 , not counting tax Adding tax and everything to it came to a little over $2400. I sent my husband a text message to his cell phone and said nope gas companies on their way here and they're gonna check it. Dial one SonShine didn't even leave our house five minutes when the gas company drove up. Gas guy came in and got up in the attic and looked at every single thing that that gentleman decided to tell us which was going to cost outrageous amount of money that I'm sorry this dial one company takes advantage of Senior Citizens. Southern California gas said there's absolutely no leak in your furnace. He checked every single thing over and the valves which was told to us by dial one SONSHINE. I am so upset that a company like Dial One SonShine take advantage of Senior Citizens and continues to screw them over. I'll be notifying the state of California in regards to this company and letting them know that this is what was quoted to us, but this is what the information Southern California Gas gave us. Just wanna make sure not another senior citizen is taken advantage of as I've read the terrible reviews of this company. Only God knows what makes an individual whoever the owner of this company is that would decide to screw over Senior Citizens. Please help other Senior Citizens by reporting this company to the state of California. Please also get a second opinion before you ever go with what one person says or one company says it's best to get two or three quotes then to settle with one company. Please read those reviews. I am 67 and my husband is 72. It would kill me to see any SCAMMERS doing this to my 94 yr old mother. Make sure to always read reviews on every single company you decide to use. And leave them a review. If I was able to leave zero stars I would've left them a zero star they don't even deserve one star in my book. Extremely concerned, customer who is unhappy and made sure to call my Southern California gas company to do my due diligence on Dial One SonShine read more

I recently had a water heater installed and couldn't be happier with the service I received. Nathan was professional, punctual, and clearly very knowledgeable. He took the time to explain the installation process, answered all my questions, and made sure everything was working perfectly before leaving. Could not recommend him enough. read more

Beware of this company. My mom saw a flyer from them for a $49 furnace inspection and maintenance, so she called because the unit is older. Someone came to check it out and said the unit had two big gas leaks so he could not perform the maintenance. He put a giant red danger tag on the unit and disconnected it. He said it'd cost nearly $4000 to fix or around $10,000 for a new one, and a sales team would be there in a few hours, and oh would we like to join their monthly maintenance plan for a discount. We decided to get a second opinion. The other company said the leaks were tiny, literally tightened up some parts to cap the leaks in minutes, and said the furnace unit was in a great condition and it'd be an absolute waste to replace it now. They also laughed at the danger red tag Dial One put on our system. Be warned. read more

We are getting ready for summer and Broc came and he was really good. He knows whats best, knowledgeable on pro and con very honest. Thank you Broc read more

It was time to have my yearly hot water heater maintenance, which I like having done by a professional. I have add the pleasure of interacting with DOS expert Rick Russell, as he has done service for my organization many times. He is knowledgeable, courteous, and professional, as are all of the Dial One Sonshine crew, from the owners, to the front office, to the technicians. They work diligently and, best of all, neatly, and always check in along the way if there are any questions or concerns. I highly recommend Dial One Sonshine! read more

Dial One Sonshine - Plumbing Near Me - Santa Ana, California

Please be careful when using this company!!! My AC unit was not working suddenly. Called these guys up and their technician checked the AC and said it was too old and that the power was completely gone and could not be fixed. He said we needed a completely new AC unit. Was quoted $15,000! Called another AC company, they checked it out after and came to find out something was unplugged and the AC unit started right away -.- Please get a second opinion!! They are incompetent, just look at the other reviews. Was way better when they were Veteran Air! read more

Had a problem with my tankless water heater, they came out to diagnose and tried to fix it but was unable to, they came out a second time and still couldn't fix, i was charged for the work but once i spoke with Ken he worked with me and was refunded. Great customer service and very happy read more