What a fabulous experience! We went to see a particular color Honda. No pressure, they were so…read morenice. Sales person Ruben Rodriguez was very helpful and knowledgeable and actually delivered the car to me at my work! No pressure from the general sales manager Majd Alawad. Very casual and comfortable and laid-back and made the entire buying experience something we've never experienced before in the last 5 new cars we've purchased. Finance Maria Spencer was very friendly and knowledgeable and took good care of us. I'm looking forward to getting my car serviced there. I can't say enough wonderful things about the sales experience. They were all top-notch!!!

Service Dept. never answers the phone. Also, services here…read morewill run you at least 30% higher price than any other certified repair shop in the area.

Lane and Tony. That's it. All that needs to be said. WHAT. A. TEAM. I was lost looking for a new…read moreride, went to COUNTLESS dealerships...then I found Shaver Chrysler Dodge Jeep RAM. Lane is SO professional and really helped close the door. What a closer! Couldn't be happier with my ride!!! 5/5

Was very satisfied with the dealer they had plenty of cars in inventory and the whole process of me…read morebuying my first car was super easy thanks to Miguel and his team they made it happen thanks guys

We setup an appointment, the appointment was honored and we sat and talked business. After…read morenegotiable conversation we settled and sealed the deal with help of our credit union we were able to finance the vehicle. Special thanks to Gary and the Staff for satisfactory and superb service. They went above and beyond our expectations on helping us secure the vehicle of interest. Have confidence that you will be taken care of at this dealership with their abundant selection of inventory on their lot. Please feel free to visit or walk in and help by supporting and contributing to your local dealership. We will definitely recommend this place to friends and family. Thanks again!

Acura of Thousand Oaks was wonderful. They made the customer experience feel special. All of the…read moreservice advisors we previously worked with are gone now that it's Swickard. They have scaled back on everything that made the waiting room comfortable. The lady we worked with this visit, Gabi, was lovely. She did her best to ensure we had a good experience while we waited by offering us a courtesy ride to a local restaurant. The gentleman who drove us has been here a long time. He's lovely. We have two Acuras serviced at this dealership. I wish companies were better at retaining the people that make their businesses strong. Relationships are important. We hope Gabi will still be here when we return.

The last time I purchased a vehicle was in 2009, so I became anxious and apprehensive knowing it…read morewas time to look for a new car that was more reliable and not in need of a multitude of repairs. Larry Gootkin at Mercedes-Benz of Thousand Oaks transformed what I had been dreading into a genuinely pleasant experience. From the moment I made contact and started working with him, Larry was effortlessly amiable, personable, and easy to talk to. From start to finish, he made the entire experience feel relaxed and stress-free. Buying a car can sometimes feel overwhelming, but Larry made the process simple and efficient. One of the things that stood out to me most was a small but incredibly thoughtful gesture. Before I traded in my old car, Larry offered to take pictures of my mom and me with it so that I would have a memory before saying goodbye. Trading in a car that you've had for nearly two decades can be an emotional experience, especially when you have so many memories attached to it. I really appreciated that he took the time to recognize that and help me preserve the moment. Larry also went the extra mile after the sale. He checked in with me the weekend after I purchased my 2022 Nissan Sentra to see how I was enjoying the car. That follow-up showed me that his care for his customers doesn't end once the paperwork is signed. Overall, I couldn't have asked for a better experience. Larry never made me feel pressured, and his actions showed me that he genuinely cared about me as a person and about making sure I had a positive experience, rather than simply seeing me as another sale. That level of genuine care really set him apart. If you're looking for someone at Mercedes-Benz of Thousand Oaks who will make the car-buying process easy, comfortable, and personal, I would absolutely recommend Larry!

We initially had a positive experience at Mercedes-Benz of Thousand Oaks. When we arrived, we were…read moregreeted by the finance manager and offered water, which we appreciated. We then met Larry, who assisted us with the EQE we were interested in. He was initially very polite, friendly, and helpful, and our test drive went well. Unfortunately, the experience changed significantly once we decided to move forward with the financing application. At that point, Larry's demeanor seemed to noticeably shift. He appeared irritated and frustrated, and the way he communicated with us made us feel increasingly uncomfortable. For example, when he was requesting information regarding our employment, his response was, "No, I need the exact information." While we completely understand that specific information is required for a credit application, it was the tone and manner in which the questions were being asked that made the interaction uncomfortable. We tried to remain calm, respectful, and professional throughout the entire process, but it was very apparent to us that something had changed in his attitude. We were there slightly past 8:00 p.m., and we understand that he may have been ready to leave for the evening, but as customers who were seriously considering purchasing a vehicle, we still expected the same level of professionalism throughout the entire transaction. What was especially disappointing is that we genuinely liked the EQE and were prepared to continue with the purchase process. However, because of how uncomfortable the interaction became toward the end, we ultimately decided that we did not want to move forward with the purchase at this dealership. The beginning of our visit was pleasant, but unfortunately, the way the experience ended completely changed our impression. Customer service is extremely important when making a major purchase like a vehicle, and we did not feel comfortable proceeding after that interaction.

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Go to Galpin or Price. Avoid DCH because of one word: dishonest. And because of a culture that…read moreappears to condone dishonesty. Luis "Lou" Fajardo lied to my face. I brought my Ford Mustang Mach-E to DCH Ford of Westlake for a lease return. Lou told me I could not return it there because, according to him, "In California, you are required to return a leased vehicle to the same dealership where you originally leased it." When I told him that was absolutely not true (Ford Credit told I can take to any dealership), he doubled down -- and got condescending -- telling me this was the third dealership he'd worked at and that he knew the rules. And this wasn't a private conversation. There were three or four other dealership employees in the office with Lou while he was telling me this. They heard the entire exchange and stood by silently. Not one of them corrected him or said, "Actually, that's not the rule." They all watched while a customer was being given false information by someone in management. So I asked Lou a pretty obvious question: If I had leased the car from a Ford dealership in Eureka, California, would I really be required to drive hundreds of miles back to Eureka just to return it? That's when he suddenly pivoted. Now the "California requirement" disappeared, and Lou told me the real problem was that they didn't have room on their lot. He literally told me to go look at the lot because they didn't have space for the car. Even that explanation was bogus. This was a lease return, not me asking DCH Ford to buy my car and permanently add it to their used-car inventory. If the dealership doesn't want to purchase the returned vehicle from Ford Credit, it goes through Ford Credit's normal lease-disposition process. If "we don't have room" had been Lou's answer from the beginning, I would have been frustrated, but at least he would have been straightforward and honest with me. If you don't want to take the lease return, just say it. Don't lie to me about a fake California law to make me go away. That's not just poor customer service. That's an integrity issue. And when several other employees hear it happening and nobody says a word, it raises a much bigger concern about the culture of the dealership -- not just the behavior of one manager. Customers should be able to trust what a dealership manager tells them. If you don't want to accept a lease return, tell the customer the actual reason. Don't invent a California requirement to get them out the door. I can deal with inconvenience. I have a much bigger problem with dishonesty. I've leased a vehicle from Galpin before. I'm interested in Ford's upcoming Fathom EREV. DCH Ford of Westlake - the one in my backyard - will not get my business. If honesty and integrity matter to you when choosing a dealership, I'd seriously consider whether they should get yours.

Huge shout out to Gabe, Nancy, Leo, and anyone else behind the desk when we bought today 7/9/26!!…read more Car buying is never easy...and for us who live on a farm and don't necessarily look "nice car worthy" it's even harder. The people here at BMW treated us with nothing but respect from the very beginning. Other dealerships lost good customers because they ignored us or snubbed us as "less than". All we were looking for was a dealership to treat us with respect and we would make it happen. The men and women here at Rusnak made that happen. Gabe met us at the door with a huge smile and a welcoming presence. We knew exactly what we were looking for and he let us test drive a pre owned m4 competition. The moment we drove it we knew that is what we wanted. We looked at the new inventory and found the exact build we were looking for and it just so happened to be on the lot upstairs. We are now the proud owners of a 2027 BMW M4 Comp Xdrive. Thank you Gabe for the amazing sales experience. Thank you Nancy for the incredible finance experience. And thank you Leo for the great trade in value for our vehicle! We will definitely be coming back here for our next M BMW

This review is about the Rusnak BMW Service Dept…read more When I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn't be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back. The Service Advisor tried to sell me on two additional services because "they were almost due". Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car's computer system that these services were not due for 8,000 miles and 4 months respectively. 8,000 miles is more than I drive IN A YEAR. Rusnak's service department is not what I would call reputable. By offering me a discounted ($120) oil change, they attempted to add on additional services that were not even close to being due. While I've never had a complaint with the actual work done by their service department, beware that they might try to sell you on additional services not needed.

Giovanni Ramirez assisted me with purchasing my Bz4x. I really appreciate the time he took to make…read moresure I walked out with a great deal! I highly recommend his salesmanship and service. Thank you, Giovanni!

We have just had a great experience with Thousand Oaks Toyota…read more Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota.

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

Had a great experience at Rusnak Audi. Nick and Geno were awesome to work with and made the whole…read moreprocess really easy and smooth. No pressure, no headaches, just a great experience from start to finish. I'd definitely buy from them again. And I'm absolutely loving the SQ5!

I had a great experience with the service department. Mr. Jorge Canul was extremely friendly,…read moreknowledgeable, and professional. He took the time to explain the 10K service for my Audi in detail and made sure I understood what was being done and why. From the moment I drove in, everyone was incredibly friendly and helpful. The gentleman outside at the service pull-up area was welcoming and pointed me in the right direction, and all of the service advisers were courteous and made the process easy. It's refreshing to receive this level of customer service. Jorge and the entire service team made me feel like my car was in good hands. I definitely recommend their service department!

Best customer service, Best Sales person Andrew and finance manager Sarsi! Thank you for getting…read moreour very first Porsche!

David Gonzalez at Porsche Westlake Village is truly amazing. From start to finish, he was…read moreincredibly helpful, informative, and efficient -- he just gets things done. David listened to exactly what I wanted and made it happen. He got me the car I wanted without any stress, pressure, or runaround. Even after the sale, he has continuously checked in on me, which says everything about the level of care and professionalism he brings to his work. I would never go to anyone else. If you're looking for someone who is knowledgeable, responsive, and genuinely invested in making sure you're happy, David Gonzalez is your guy. Highly, highly recommend.