Bought my wedding ring here last year. Seems they are always having some sort of sale. Got a wedding band set that was fairly unique (to me) and I absolutely loved it. I definitely like a more conservative diamond, and the sales person, older Chinese/Viet(?) Aunty, was so nice. She would also recommend me other sets i might like and offered various tiered priced options without being pushy, nor made me feel like a broke ass just because I preferred smaller diamonds. She was very good at telling sizes and we enjoyed our purchased transaction. She let us choose what we wanted as a gift from this shelf behind the counter and we chose a nice glass set. Sure, they probably bought them from Ross or something, but it's cool to get a gift even without spending an exorbitant amount of money. I went a few months later for a cleaning so the ring looked nice for the ceremony. The woman there (Filipina aunty, the slender one w excessive make up) was a bit rude. Asked me if I bought it there, did a half assed clean my ring and was quite aggressive w it (tossed it in like she's playing corn hole) and was being pushy w asking if I wanted another ring. We went back a few weeks ago and asked for a clean the day before our anniversary photos. This time a different Filipina aunty helped me but the other one was there too. She did let me know she'll clean it for free this time but next time there will be a $20 fee. I appreciated it and she was pretty kind, and I asked her questions about how often I should come and get the ring prongs adjusted etc. Id say our conversation was nice, she was gentle and respectful when handling my ring and didnt make our convo feel rushed. Meanwhile my husband was being helped by the other lady, and u can tell she just looked SOO annoyed, literally tapping her fingers on the glass and I just told my husband let's go. Her attitude is so disgusting and I could literally see her rolling her eyes as my husband was looking at me w the biggest smile, asking how the ring looked on him. I was so disgusted and wouldn't want to buy him a work ring for him right there at that moment just because I refuse to give her any sort of commission if so!! The nicer aunty was asking us what did we buy (we came in w a new TMobile purchase) and was trying to make convo and I tried to answer w o being rude but the other lady's overall demeanor was just too much and I thanked her and I ushered my husband out of there. If you go here, they do have good deals and a beautiful selection, just be weary of who helps you! read more

Diamond Company - Jewelry Near Me - Aiea, Hawaii

service: sale person tells you about the item can put on a layaway. did not mention lay can go for 6 months or 12 month or longer. fail to state it. when they have inventory an making payments still should reconsidered which not. they put back my item while I was still making payments inventory came around and state I will have store credit which I don't want store credit due I now don't want anything from the company due to misrepresenting layaway plan and a accommodation their customer which they don't accommodate their customers. that are willing to pay three items. end sale representative failed to say making payment conversation have did state you have store credit to repurchased the same item again. this is a waste of time and I want my refund not credit I don't want anything from this company. I want in full cash. when speaking to the own he went on vacation after doing inventory and retuning on may 16 2025 stating he went on a trip with your money to do a store credit. which I prefer refund in full cash. still never Seattle this matter. read more

There are a lot of SALE signs around the store so I wanted to just check it out. I got $4 jade bracelet for my daughter which is a steal because swap-meet isn't even that cheap! I didn't really care weather the quality was good or not because my daughter will eventually lose it or break it. My husband wanted to check out their gold chains which were 50% regular price. They have 1 year no interest financing which is approved upon credit. Peth was helping us and she was very nice and realistic about the prices. I'm not sure about purchasing anything besides gold from here but our experience was good and they give you a free gift if you make a purchase so that was thoughtful. read more

Diamond Company - Jewelry Near Me - Aiea, Hawaii

I was on the hunt for a cross pendant for my baby boys Milano chain. And was previously quoted $150-$165 for the pendant I walked in to Diamond company after seeing there sale discounts posted on one of the mall displays. I ultimately ended up paying $135 for the pendant which is a only a $15 discount but the kind lady threw in 2 jade bracelets for $4. I'm very happy with how quick the transaction was completed and for once "Mall prices" didn't come into play. Although I don't plan on making any Big ticket purchases from them I will definitely be back for more of there jade and small pendants. read more

Diamond Company - Jewelry Near Me - Aiea, Hawaii

Lady was ok. Supposedly lifetime cleaning. Now I hear my ring may not be real. Prong that holds diamond keeps cutting my pinky finger. How many slits has it created. I lost count. Sometimes its the same slit that reopens. And bleeds. read more

Would've spent more money if the fat lady in the back wasn't acting stuck up and rude. I honestly would've just went somewhere else but didn't have time that day and it was just right there in the mall. Would give zero stars. The 1 Star is for the nice old lady that helped us. That lady in the back who didn't want to help but wouldn't shut her mouth. She just kept talking over us and the old lady, and when I said thank you she didn't have nothing to say. Not even "you're welcome". Whatever. read more

I went to four jewelry stores in the mall. This was by far the best deal! I bought a tungsten ring for $60. I checked down at Michael's and it was $150. I checked at another jewelry store and it was $100. I checked out another one and that was also over $100. read more

Diamond Company - So many choices - Jewelry Near Me - Aiea, Hawaii

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Amateur staff, cheap product marked up (overpriced), no real reason to shop here unless you like getting scammed or insulted depending on what socioeconomic background you come from. Rude and racist. read more

This store dont even deserve 1 star! Lol!!!!! ... i wish we can give negative Stars... i Just wanted to check it out for fun since they say they "BUY" gold I asked for a quote of my chain they said its worth $40!!! 14K ITALIAN GOLD from italy passed down from my uncle to me... $40?! REALLY ?HAHAHAHAHAHAHAHA!!!!!! I never laughed so hard in my life! I might as well trade it for a t-shirt at zumiez or something hahahaha the old ladies there are unprofessional know it alls who can't even speak english lol! I might as well go to genki sushi and give my gold chain as payment for the food cause I usually spend around $40 when I eat there . I went with my girlfriend at the papaya store all she bought was a dress and sandals which came out to $47. Had I used my chain as payment and it still would've been short $7 LOLOL!!!! Ive seen this store DEAD no customers every time I go to pearlridge . No wonder its like that, they might as well close this store and re locate in Swap-meet instead and make way for a better store to take its place because its only taking up space. You want to get ripped off ? Be my guest this place is for you!! Might as well go to walmart and buy their low quality 'gold' instead. Your better off at Aloha stadium swap meet..... read more

I don't even know where to start! Don't come here unless you like being lied to, taken advantage of, and treated like a complete fool. Horrible customer service and horrible quality of diamonds! Hubby got my ring here and went to get it reset a month later, when we left it they called to inform us the diamond had a crack "just letting us know" before they set it! We got the diamond there!!! After two weeks of trying to get ahold of the manger or owner they finally decided to replaced it with a brand new. We took it to get appraised only to find out it was grades below the color and clarity originally bought. They claimed to miss placed the original receipt and asked for a copy to make sure! They only have time to take my ring and replace it when it is convenient to the owners time and not customer!! Horrible place save your money and time read more

Diamond Company - Nobody beats their prices because they sell you junk!! - Jewelry Near Me - Aiea, Hawaii

They have the worst customer service ever and they don't help you right away .................................................................. never coming back to this store ..... read more

I spent 400+ On my engagement ring plus wedding band!! Come to find out it may not be real?! The lady I bought it from in diamond company said that it is less then a carot.. so if this was the case I would've bought my ring from.. walmart.. so in the end I love my ring but I was ripped off.. FROM PEARL RIDGE?! read more

I had to get another ring to replace my engagement ring and wedding ring, which no longer fit due to the swelling that accommodates pregnancy. I went to see Mary, who is the manager, and she totally hooked me up! As someone who has worked in fine jewelry sales, I'm wary about buying diamonds from people who want to talk price range first, but she made me feel totally at ease. I picked a simple wide band with 6 baguettes on either side of an empty setting and had the diamond from my promise ring (.79 ct) set into it. The way they set it, the diamond looks MUCH larger than it really is. I adore my new ring! I will definitely be doing business with them again! read more

I purchased a ring from the company. I was told that the diamond was D color and SI1 clarity. When I took the ring to be appraised I was told that in fact it was a G color and I1 clarity. I took the ring back to the store and the sales associates on duty were very rude. The women who sold it to me tried to say she said G and not D even though I asked multiple times if it was in fact D color. My friends who were with me even reconfirmed that she did in fact say D. They told me I could exchange but could not get a refund. Even though they misrepresented the product they were selling me. I asked to speak with a manager, but neither were available. I left and said I would be back the next day. I called to verify the manager was in. I went in to the location on the other side of the mall and actually sat and spoke to the owners father (He use to run the business). He still would not give me a refund, but worked a deal on an exchange for something else. I actually ended up getting a lose stone to put in another setting I had. The stone I originally exchanged for was to small for the setting so I went back and he found me an amazing perfect size stone to put in the setting. He even gave my husband a little gift for her service in the military. If it was not for the owner's father being such a wonderful man I would have given this a much lower review. If I had to base this review on the sales associates I would give them a 2, but Mr. Sage (The Father) did everything in his power to make sure I was pleased. He is such a sweet man and during our transaction talked story and talked our service in the military. I met the son the very last day I was there and he seemed very nice, but it was only a quick hello and to tell me I picked a really nice stone. I would say even though I had a really rough start with my purchase I am beyond please with how things turned out. I spent a bit more than I have intended. The appraiser was even in awe of the deal he gave me on such a gorgeous stone. read more

Yes the prices are cheap, and the reason is the lack of quality and customer service. We purchased Jade bead bracelets that my bf really wanted. As soon as we walked in instead of a greeting or some type of acknowledgement we got the sales associate chatting it up with her friend. She treated us as though we were nothing, as if we were not worth her time. I had inquired about the Hawaiian bracelets, asking about the size and if there was more. Again I was treated as though I wasn't worth her time. I was annoyed at the blatant profiling and disrespect that I will never be returning to them again. read more

This is a locally owned jewelry store in Pearl Ridge Shopping Center. They have a large selection of jewelry and what I loved about is that they also carry inexpensive jewelry items. They also have some good gifts if you are looking for jewelry for souvenirs. The prices in the store range from $5-25,000. Something for every budget. read more

Diamond Company - Jewelry Near Me - Aiea, Hawaii

Believe the other reviews for terrible customer service. They put add in paper for sale item, which of coarse I should have known that would be bad. Question sales lady about scratches, she yells back, Watch you expect for that price and walks away. Stay away. read more

DIAMOND ONE- selling Clarity Enhanced Fractured Filled - Horrible Customer Service, especially if you meet Vince (owner) - ripped off people - they dont give any report of the jewelries your buying -won't tell you that the jewelries you are buying is Clarity enhanced unless you go to a CERTIFIED appraiser because their motive is to fool and take advantage with the customers - talking shit about their competitors so that you won't go to other jewelry shop - inshort, they're selling CRAP! MY 1 STAR IS NOT WORTH FOR THIS STORE!!!! read more

not even worth a quarter of a star but since i had to rate in order for my post to show. warning!!! do not go here. they have poor customer service...from employees up to management and even the owner sucks. alma took a deposit from me and refused to give a refund..then she sent me to ruby who had a very bad attitude and then i spoke with mark (owner) and he has no class at all. i dont even know why this place is in business. the quality of their jewelry suck, its like getting it out of the 50 cents machine. go to zales, kay jewelers, or even ben bridge! you might end up paying a little more but i swear to you it's worth it! way more than going to this piece of shit dump. im writing this review to save others from wasting their time and money at this place. take my advice; you'll thank me :) read more

This company is a total ripoff completely unsatisfied with them never buy anything from them trust me they just want to take your money be careful read more

i don't even know where to start with my review, but i'll try to make it brief. basically, if you are NOT looking for quality, but price, this is your place!! i was overly anxious to get my solitaire diamond reset, and mistakenly stepped foot into this store! i should have known better from all the merchandise they had showcased and the haggling of the women working there, but i didn't.... i basically picked a setting, and my diamond was remounted into it that night! we stayed and watched the jeweler cuz i did not trust leaving my diamond there without being present. we were there for over 3 hours, when the manager said it would only take an hour or so. we took the ring and left, and i noticed while eating at a restaurant afterwards, that my diamond was set into the band obviously crooked!! i was sooooo upset. i called the next day telling the manager my concern. she said i could not get my money back, but only "exchange" it, but would have to pay the difference. we argued since it was not OUR fault the main diamond was not set right...she finally accommodated and let us choose any setting we wanted, without extra cost....(to this day, i'm not sure what my fiance said to her to make her accomodate us, cuz she was not budging when i was arguing with her....) also, be aware...they give you a certificate for the setting, but when i went to get my ring appraised, they said the certificate was not legit, or "just for the look of it" and they even rated the quality of the diamonds higher than they really were..... so, like i said before, if you're not worried about quality, but want a cheap price. this will be your place! read more

Im happy with my purchase. Got a good deal on a nice rope chain and the service was good to me

Horrible service! They don't tell you it's final sale when you purchase! They expect you to read the reciept after you purchase the item! DO NOT GO HERE! NOT WORTH IT! read more

I was considering the purchase of a gold Hawaiian style bracelet. An elder saleswoman was assisting me with the faux type, selling for $35, which got my attention at first. They didn't have the style I wanted in my size, but as I was leaving the store, I noticed the 14kt ones in the glass case and wanted further assistance. She ignored me! Finally, a younger pleasant sales associate offered to help, however, no apologies were made for the other's rudeness. They had two brackets I would have purchased, but feeling so insulted by that first woman's lack of respect for this customer, I took my business elsewhere. Perhaps she did me a favor, but they lost a $2,000 sale. Not my happiest vacation memory. read more

I got my ring here It was a good sale but I was showing someone and they should I might need to appraise it I figured the deal was too good to be true Still rated high because I love my ring But I'll just be smarter next time shopping for jewelry read more

Alma Paroni, one of the Filipina sales associates, is not patient and people friendly. You can just sense it by the way she talks and acts. Owner: if you are reading this, send her to a Customer Service Refresher class- as she has forgotten the basics on how to treat customers. read more

Do not go to the Diamond Company or there other company Diamond One, they sell clarity enhanced diamonds and over charge you for the price. They will say they don't sell diamond enhanced rings but they do and fail to disclose it on the receipt. The owner Visange is sarcastic, unprofessional and will try to scare you by saying he will pay for your small claims court visit Avoid going to The Diamond Company or Diamond One if you don't want to get overcharged or buy a diamond that has been altered. read more

They sold me a pearl necklace that was fake n i paid over $400... im pissed right now...

Very unprofessional sales associates at this Pearlridge location. Coming from a retail company background, never did I treat my customers poorly like they did. Two of them were Asian and they probably only worked night shift. I know not to reveal names but once they read this post, they'll know it's them. I know how it is to be in commission but if they don't know how to treat their customers and judge them because they can't sell for shit, they are not getting their commission. Maybe I should train them in selling. They are rude and their faces are just as ugly even though you buy a small amount. They won't even look at you in the eye. I would have bought high ticket jewelry from them but spending my money there was a big NO!!! I even called the owner who apologized but I don't think he even cared. Because of those two unskilled employees of his, they lost business!!! But I went to Kays Jewelers where they treated me a hundred times better. I bought a diamond ring that I liked and the sales associate was extremely helpful. She was very well experienced and knew very well about diamonds. She deserved her commission and even sent me a Happy Holidays card. Never again am I going to this jewelry store. Very bad customer service and I feel very bad for those two sales employees. I hope one day they'll be replaced!!!! read more

This place has lots of good deals period. They have everything you are looking for. They do custom jewelry and can bring in any diamond you want at a lower costs than their competitors. The service is great! Very friendly and they truly want you to be satisfied. I recommend them because they are friendly, excellent service, nice jewelry, and lots of good deals! read more

Diamond Company - Jewelry Near Me - Aiea, Hawaii

I went to this store today and picked out a necklace to buy. I was awaiting 2 women workers to finish their conversation so I could get help. So I looked at them and did listen and next thing the Owner says. MUSLIMS Are bad... YEP exactly! So if you shop at this store you will support a bigot. and I confirmed with her she was the owner. read more

If you are looking for a small thoughtful gift or even a wedding ring (for all you guys out there), you should check out this little gem at Pearlridge. I've purchased gifts numerous times, and I always found the prices reasonable. First of all, one of the great features about this store is the wide range of items. Whether it's $10.00 - $10,000+, they have something that is probably within your budget. Some jewelry places only carry high end items, but if I am looking for multiple gifts or just a nice thank-you item, I'm not looking to buy super expensive jewelry. Second, if you are looking for high quality jewelry, this place can deliver at a better price than other stores like Zales, Kay Jewelers, etc. My fiance and I stopped by this place when shopping around for an engagement ring. Mr. Wu is very knowledgeable about diamond quality and price, and we appreciated his advice. He explained to us how the diamond pricing schemes work, and what would constitute good value for our money. Even though the store has a smaller floor space, don't be fooled--they have an online catalogue for ordering jewelry, so they have a larger selection than what is actually in the store. Also, they do custom designs as well for a good price. Their price quotes are much more affordable than the Wedding Ring Shop--that place is outrageously overpriced. read more

horrible!! sold me a fake chain! had the chain appraised by 3 people and all 3 said it was fake! bought the chain for over $300. when i went back to confront them none of them ever acknowledged that i had proof that their chain was fake. they were rude and showed no concern that their merchandise was fake. i filed a complaint with the bbb. read more