Very good experience will definitely go back me and my husband bought a 2026 Thursday

We purchased a certified pre-owned (CPO) vehicle on August 19, 2026. While we love the vehicle and plan to keep it, our experience with this dealership has been overwhelmingly dishonest and predatory. ​We originally found the vehicle through Capital One Auto Navigator, where we were pre-approved, and submitted an inquiry. A salesperson named Nick called us shortly after. Because the dealership was far away, they emailed us a finance application. We explicitly informed them of our Capital One pre-approval and provided the pre-approval reference number. ​Later, finance manager Abier called to inform us that our monthly payment would be $400 higher than the Capital One Auto Navigator quote--even with our $8,500 down payment on a $30,557 vehicle, which should have reduced our financed balance to roughly $22,000. Abier claimed he could "buy down" the interest rate and lower the monthly payment if we added an extended warranty, a maintenance plan, and GAP insurance. He also claimed he could apply an additional discount using our Costco membership number through the Costco Auto Program. ​When the contract was sent via e-sign, we discovered that the dealership completely bypassed our pre-approved lender. Instead, they raised our APR by 1%, packed over $12,000 in add-ons into the deal, and inflated our financed amount to $39,000 after our $8,500 down payment--far exceeding the vehicle's actual value and adding over $200 per month to our payment. To cover their tracks, dealership staff conducted all communications via personal cell phones rather than recorded dealership lines. ​Upon carefully reviewing the final paperwork, the fine print explicitly states that all add-ons are optional and have no bearing on loan approval, interest rates, or financing terms. Everything we were told about needing these products to lower our APR was a complete lie used to inflate their commissions. Additionally, despite CPO regulations requiring two key fobs--and allowing missing keys to be made at any brand dealership at their expense--they provided only one key and insisted we drive over 100 miles round-trip to their location to get a second one. ​When we called to speak with General Manager Rick Walker or General Sales Manager Robert Osorio, we received a relentless runaround: ​The first representative claimed both managers no longer worked there and that the dealership currently had no General Manager. ​A second representative claimed Rick Walker was simply out, transferring us to an unidentifiable, full voicemail inbox. ​Seconds later, Abier called us back directly, demanded to know why we were looking for Rick Walker, claimed again that Rick no longer worked there, and insisted he was handling all matters himself. ​This dealership's sales and finance teams are engaging in illegal payment packing and tied-selling, which are direct violations of the California Legal Remedies Act (CLRA). We are submitting our timestamped screenshots, call logs, and text records to the DMV Investigations Division, the California DMV Autodealer Licensing Board, the California Attorney General's Consumer Protection Unit, the FTC, the CFPB, Costco Auto Program Corporate, and Hyundai Motor America. ​Buyers beware: save yourself the stress and financial harm, and take your business elsewhere. read more

They quoted me $4700 for my trade in. KBB said my car is worth $13200. Absolutely crooks. Avoid this dealership at all cost. read more

Yesterday I had my '23 Tucson Hybrid in for an oil change, and requested the tires be rotated and do a brake inspection. No problem with the oil change. They failed to do the brake inspection and did not rotate the tires. I'm done. They have failed another customer. I'll have The Tire Store do my oil changes and tires and brakes. read more

Pricing is not transparent at all! They will lower prices online but just up the amount of "add-ons" that they will willingly admit are of no value to get to their selling price. Manager confirmed this himself today. Said they'd rather keep it on the lot for a year than sell it for their advertised price or even close to it!! Said they will add whatever fees on top of the advertised price to get to their true price. Just trying to lure customers in because they are remote and who actually wants to drive to Palmdale...gotta get traffic into their dealership some how and I guess deception is their tactic. Please be warned! Have purchased many cars and dealt with numerous dealerships. Nothing quite like this one. Another dealership was appalled when I shared some of the things I have been told here at Diamond Hyundai! Came here to read reviews and found I should have come here a long time ago. Just scrolling through I see the same experience I have had over and over and over again! Avoid this place! read more

Top-notch service department! Took my Hyundai in today and worked with Kon, who provided exceptional, friendly customer care. Quick turnaround time, clean facility, and transparent communication. Highly recommend Diamond Hyundai Palmdale for any Hyundai service!" read more

Hyundai is crap. I got a new engine put in my 2018 Tucson in 2024. Mind you I also had a new transmission and turbo too. I digress. The engine was supposed to come with a new crank. To my surprise, 2 years later, I am experiencing engine trouble. Go to the dealership to be told that I need to pay over $500 dollars to have a crank put in. Mind you, I had to get a rental as well for 6 days. Because of a faulty crank or someone's negligence to put the crank on when they installed the new engine, I am out of 1k dollars. Thanks Hyundai....piece of crap. read more

went in today 8-1-206 to purchase a 2026 sonata n-line , and your floor manager is a joke , did the whole sales 4 square trick , then told me i couldn't purchase the car at a discount without buying 1 of the options ,wasn't even man enough to shake my hand when i was leaving , i never will buy a Ford or Hyundai again from Diamond read more

No words can express the disappointment of the INCOMPETENCE in the service technicians they have here. Never bring your vehicle (especially if it's an older model like a 2017) here if its to technical of a problem. AND they will charge you for a job not completed.. some BS! We are a Hyundai family , bought 4 cars and now are leasing one (which we now regret because now we're stuck).. never again we will buy much less lease another vehicle from Hyundai. read more

The salesman told me I did not belong there. I thanked him and left I'll stick to a better car lot and better customer service

If I could give zero stars, I would. Do not give your money to this dealership. They are the epitome of sleazy, old-school car sales tactics. They pulled a classic bait-and-switch: advertising a low price online (on both third-party sites and their own website), only to add mandatory "fees" at the end that inflated the price to full market value. When we called them out, they openly admitted this is "normal" in the industry, claimed "everyone does it," and suggested the FTC allows it--as if that somehow made it ethical. They belittled us, talked over us, and treated us like children. At one point, they even suggested we check CarMax online right then to "see" that their price was fair. The irony? CarMax is transparent with upfront pricing and doesn't play these games. It's 2026--customers expect honesty, not this outdated sleaze. I've bought multiple cars for myself and my business (I currently have six in my driveway) and have never been treated this poorly. They also pushed back hard when we wanted to use our own credit union financing and falsely claimed they had to run our credit (only an OFAC check is legally required in that scenario). In the end, we walked away and bought a better car elsewhere. Save your time and money--go somewhere that respects you and values transparency. This dealership does not. read more

The Customer Service was good, but the "repairs" they did had to be fixed by another dealership! They gave me an oil leaking car back. The Customer Service rep was A Plus. I just didn't like paying for work that did not only wasn't done properly, but had to be fixed be someone else. I changed my review to 3 Stars because I Respect and Admire when Management makes an effort to address an issue! I realize mistakes happen. Thank You read more

Diamond Hyundai Palmdale - Oil leaker from pan that was either broken or not attached properly. This diagnosis is from the Las Vegas dealership that has to fixed it. - Car Dealers Near Me - Palmdale, California

See all

If I could leave 0 stars I would. They did over 15 hard inquiries on my credit and the day after we walked out since we didn't come to an agreement with the deal I received a phone. In that phone call I explained that we just couldn't come to an agreement and the manager or whatever on the phone literally said "You can find a cheaper option elsewhere if you couldn't afford the offer we had for you" like what? customer service is so trash like please and that was a month ago and i'm still receiving letters in the mail from them about my credit being denied for a loan. DO NOT GO HERE read more

Very unethical dealership. I inquired about a used car listing on Auto Trader and set up an appointment with Moe for my husband to test drive the car two hours later. He arrived and was told the car was being sold but it was not even on the premises or their website, nor did they text me ahead to let him know that it was supposedly being sold. The whole scam was to get my husband on the lot in an attempt to sell him another car. Who would want to deal with deceptive people? Do they think everyone is stupid and wants their time wasted? If I could give them zero stars I would. I would strongly suggest avoiding Moe and this dealership. read more

Diamond Hyundai Palmdale - Bogus ad - Car Dealers Near Me - Palmdale, California

This dealership should close up shop. It's a ghost town and has horrible sales representatives and service department is a catastrophe. Nobody is answering phone calls. Manager is always away, you can even feel there's no authority in that dealership at all. You bring an issue with your car and they ask you to go around the departments and laugh at you. Please never ever go to Palmdale CA Auto center if you want to purchase a car!!!! read more

Nathalie was courteous and great in resolving issues. She was helpful and always attentive to your needs. Since parts has not been received, she offered us a loaner for the weekend. read more

FEELING FRUSTRATED AND UNDERVALUED CUSTOMER I purchased a 25' Hyundai Elantra N about 1 month ago or so, Jonathan the salesman delivered the car to my home and it was damaged. I let management and Jonathan know what exactly was damaged and they patch me through a sale manager. Manager proceeded to save his own self and deny the damages even though it was driven from Palmdale to North Hollywood. Anything could have happened and I'm not pointing the finger but I believe these damages should be taken care of. Moving forward, Manny (Sales manager) and I went back n forth and eventually he said " I can't approve a due bill to the damages unless I get with a General Sales manager", Cool. Later that day he called me back to tell me damages will be taken care of on there end. What really grinds my gears is that I keep getting a hold of them to see when/how is it going to get took care of and they tell me this issue is going to be resolved but recently about 3 weeks ago I went to the Dealership to get the issue resolved as a BDC clerk told me I had the appointment set when we talked very next day. I went in just for them to tell me that the people who fix there problems were NOT in that very day ? I was confused since BDC told me to come in, BDC clerk even got an approval from a manager there to get the work done. I waisted my time and just adding miles on my car for appointments set by them just to go back. This issue is SO Frustrating since it's a NEW CAR, it should not be damaged whatsoever. I gave them time to make this right but my own salesman does not even contact me to see how could he help me in any way. Not very good sales and communication skills I would say. I hope this gets there attention because if not I'm going to have to get ahold of Hyundai and let them know they are selling damaged cars. BDC clerk was more interested helping me than anyone there. DO NOT BUY A CAR HERE ! Might as well go to Lancaster Hyundai ! They promised a full tank of gas for the inconvenience but only gave me half a tank ? Woww They should get ahold of me ASAP and if not I'm going to take legal action. read more

Diamond Hyundai Palmdale - Damaged wheel - Car Dealers Near Me - Palmdale, California

See all

Absolutely painless and easy experience buying a used car here. I was a little scared after reading some negative reviews, but I'm glad I came in. Ruben went above and beyond to help me get a great deal without any pressure or sales tactics, while also being very friendly and communicative. I negotiated the price online, did a quick test drive, and moved straight to paperwork. Susie was clear and helpful with financing and respected my decisions on the options presented. Overall, a smooth and stress-free process. 10/10!!!! read more

This place is extremely shady. I drove 2 hours to look at a car which they informed me was $3k over list for "aftermarket add ons" only after agreeing to move forward with a purchase. When I pushed back they "generously" knocked $1k off so the car was only $2k over list. They then refused an offer for $1.5k over list. Harry is legitimately the slimiest car salesman you could imagine. He insisted that this was how every dealership worked. Weirdly, I've bought 2 cars in the month since and didn't have that experience at either. It's almost like he lied. read more

CLASSIC BAIT-AND-SWITCH WITH ZERO ACCOUNTABILITY I received a quote for a 2024 Hyundai Elantra through TrueCar and was quickly contacted by multiple salespeople urging me to come in for a test drive. I asked for real photos of the car, since the listing only had stock images. They couldn't provide any. I was told the car might be a new trade, and that they would check with the used car manager the next day. When I followed up the next day, no one responded to my follow-up texts. I called, and the salesperson said he'd try to find the car and take photos to send me. Later, he called back and said he couldn't get photos because the car was in the shop for maintenance and a smog check and wouldn't be available for sale for a day or two. I asked why I was given a quote from the manager and received texts to come in to test drive if the car wasn't for sale. I asked if the maintenance could be expedited, as I was ready to buy today, and if I could just come look at it myself (I already happened to be in the area). He said he'd talk to the service team and call me back. He never did. At this point, it already felt like I was being strung along. But I gave them the benefit of the doubt and drove to the dealership ready to buy. That's when the salesperson casually told me the car had actually been sold a month ago. I asked why I was quoted a price, told the car was in the shop, and encouraged to come in if it wasn't available. The answers I got were all over the place. "We sold it to CarMax." "It didn't meet our safety standards" (weird, since it was a 2024 and had only leased out for around 4 months according to the Carfax.), "Our system needs updating." One of the managers even told me, "I send quotes all the time," and "I wouldn't ask someone to come in if we didn't have the car," which is almost laughable, because that's exactly what happened. How was I not told from the beginning that the car was allegedly sold A MONTH AGO?! They weren't being transparent. They were just covering their tracks in real time, making up excuses as I asked questions. This was a textbook bait-and-switch. They used a low price to get me on the lot, then acted surprised when I showed up asking about a car they never had. Whether it was incompetence or intentional, it was a complete waste of my time. Don't expect honesty or basic professionalism here. I wouldn't trust a single thing they tell you over the phone or online. read more

Drove a long distance for a service appointment that was very disappointing. Have a car that is still under manufacturers warranty and I called in advance to make sure we wouldn't be charged to repair the items we were bringing it in for. I was reassured the diagnostics were covered under warranty and made the appointment. Get there to find out the diagnostics cost $249.95 and that the warranty parts can take multiple days for approval. Being that we were coming from a distance this was a huge problem. The lady I spoke to yesterday was aware of our situation and our concerns and did not mention any of these things. Wasted 4 hours of time and got nothing for it except frustration and knowing what dealership to avoid in the future. read more

5-Star Review - Service Department I'm giving 5 stars specifically for Sarah and the mechanic in the service department. Sarah handled our oil change and was very helpful throughout the process. Their professionalism and care really stood out. 1-Star Review or negative if I can give one - Overall Sales Experience Unfortunately, the rest of our experience with this dealership was disappointing. From our first interaction with the salesperson to the end of the financing process, we felt rushed and pressured into a deal. As senior citizens, we hoped for more transparency and respect. I regret not trusting my instincts, especially after warning my fiancé to read the reviews beforehand. He was swayed by a friendly face in the parking lot--who, sadly, wasn't the person we ended up dealing with inside. Once inside, the staff felt insincere, focused only on closing the sale as quickly as possible. Despite having excellent credit, I was offered a lease at $900--far from the $300 lease promotions we'd seen advertised for a Tucson. I left feeling deeply disappointed and regretful about the entire experience. read more

Don't go here!! Mr. Walker who said to call him, which I did a few times and no response! Now the engine light is on again!!! This dealership is not trustworthy at all!!!!! read more

Brought my 2023 SantaCruz less than 3 years ago. With a pre-paid maintenance and tire rotation 5yrs - 60,000mi. I was charged for the oil change. Tried getting in touch with the dealership, saw and spoke to Alex (Senior Sales Mgr), who at that time called the service Mgr, and said that I would get a call the next day. Never got the call. I called and was told that the service Mgr is on leave for about 1-2 wks, and was asked to leave a voice mail on a "mailbox full" I'm. Called again and spoke to Service advisor Kayla Wicks, who rudely said that I only have 3 complimentary service., then she hanged up. I haven't had my 3 services yet, this was just the 3rd. Plus the fact that I bought a 5year 60,000mi pre-paid maintenance. At any rate, I should be covered. Kept getting the runaround.​​​ read more

Bait and switch, Hidden fees.. Do not waste your time. The dealership promised certain price over the phone and online, but, at the very last moment, when I was at the dealership, after we agreed on price, brought the documents with "added equipment" worth 20% of the vehicle price. Luckily, I have not agreed to pull credit score and just walked out. I still wasted time driving there and back, and in the dealership. read more

Stay away, stay far away, totally worth it to go out of town, especially with the greedy owners, and the lowball offers on trade ins, this place is the reason why dealerships get bad raps. read more

You guys when I tell you this was one of best experiences I've had in my life although I was stressed because I had to be at work. They made it worth my while! I am excited to be in my 2025 Elantra with leaving the parking lot with 14 miles on the car shout out to Sammy, Natalie, Andrew, Harrison, Nataly, Sammy's manager I am super pleased to be a part of the Hyundai team I look forward to bringing more people the drive away with more cars. Thank you so much for all your patience and time put into me yesterday. read more

Our experience with Diamond Hyundai has been great. Our vehicle is currently being repaired and Austyn M. our service advisor has gone above and beyond. There is no doubt he has extensive technical knowledge of the Hyundai brand, listens to our concerns and ensures clear communication and understanding of the needed repairs for my vehicle. Service like this has led me to the decision in making another vehicle purchase at this dealership knowing that our vehicle repairs and services will be handled by Austyn and his great approach in customer service. read more

Their business practices are really deceiving. I found a 2021 Mercedes-Benz C-Class Sedan on Cars.com listed for $24,998 (with a $4,793 price drop). Nowhere on the listing did it mention any accessory add-ons for over $5,000. I drove all the way from Santa Ana to Palmdale, only to find out that, according to their fine print on their website, "Final Price does not include any added accessories / options, taxes, documentation fee, and any state or government fees. Please see dealer for details." But even in the fine print, it never said the add-ons would be over $5,000! This feels like a scam to get people in the door with a low price, only to hit them with hidden costs. I asked them to remove the add-on, and they refused, saying it wasn't possible. They wouldn't sell me the car for the $24,998 price they advertised. It's the most dishonest business practice I've ever come across. Total waste of time. read more

See all

I had to wait for service on my car. Estimated wait time was 2 hours plus. The waiting room had three tvs and none of them worked. A technician tried to turn on without remote. He was Unable and was told remote was stolen and now none of tvs worked. It seemed unthoughtful that this was not addressed immediately by management for the waiting patrons comfort and resolved the same day. read more

Diamond Hyundai Palmdale - Car Dealers Near Me - Palmdale, California

I was visiting from out of town. Ruben and the rest of the sales staff were super hospitable and took good care of me.

Unfortunately, the representative I spoke with was rude and unhelpful, which left me feeling frustrated and undervalued as a customer. I understand that customer service can be challenging at times, but I would expect a higher level of professionalism and courtesy in these situations especially from DIAMOND HYUNDAI DO NOT RECOMMEND YOU DO BUSY WITH THEM CAR WAS PURCHASED JANUARY 2025 and had an issue in February 2025 leaving feeling defeated read more

Great buying experience for once dealer did not waste my time , fair price and positive experience with my salesperson Betty Diamond Thank you for great customer service to the team, Manny and Khal for quickly getting all the paperwork ready and enable me to drive away without wasting anymore of my time. Thank you i will definitely buy my next car from diamond hyundai read more

I highly recommend diamond Hyundai very professional very prompt courteous Barrett service department is amazing. Thank you.

Amazing salesman, Hawaiian Gabe and his boss Manny, did awesome job! Gabe went out his way drove 9 hours round trip to pick my daughter's car and delivered to our house in Bakersfield, CA. My daughter is extremely happy because it's her type of car she want Hyundai ElaElantra limited Hybrid, black, ambient lights, sunroof, etc. Thank you for making extra effort. read more

See all

This has to be the most irresponsible dealership I've called! All mailboxes for all departments are full. I tried any department just to get someone on the line. I left my name and number to get a call back from finance or sales departments and nothing. I'm facing a financial problem they should've handled and no one is answering, all mailboxes are full, and I don't know how to solve the problem!!!!! I've never had a problem like this with any other dealership.... I don't understand how they're still open!!!! At least listen to the messages in the inbox so you can delete old ones and leave room for new messages!!!! read more

Very poor dealership beware they try to claim things are wrong with your car when nothing is wrong. I have 13,000 miles on my brand new car and this dealership has said I need new brakes and rotors. Makes no sense and I went to three different places and those people have said nothing is wrong with my rotors or brakes. I was told by three different people my brakes have 95 percent left on my car. These people the dealership try to get over on people and the service manager is very unprofessional . He also claims people on here just wrote reviews against his business when I don't think people have time to do that. Like why would they do that . Stay away from this dealership unless u want to be taken advantage of. Also the service dept most of the people that are giving you your paperwork don't know nothing. One girl says brakes are not the same as pads. Like does she fail to realize that they are the same thing . Lien how dumb can u be . Pretty sad that this is what this dealership is about is trying to screw with people and take advantage of people . U really need to do better if I could give this place no stars I would but I am forced to give it at least one star that is all u get read more

Gabriel was amazing and helpful in getting us our Santa Fe. He drove the car out to our home in Sherman Oaks and made sure he was thorough with answering all of our questions. He was a pleasure to deal with and we recommend anyone go see him! read more

I came in unexpected what I was gonna do for my situation and I came across Sammy and he was just awesome. He was not pushy. He didn't want me to get anything that I didn't wanna get. He was just so kind and helpful. read more

On Saturday, November 30, 2024, my husband and I visited the Diamond Hyundai dealership in Palmdale, California. I have been looking for a new vehicle to replace my 2018 BMW x1. I received a KBB trade-in offer which I brought to the dealership with me. We arrived and were greeted by 'GiGi" who showed us an alternate Santa Fe because the advertised one need "work" and would not be available until the following week after the mechanics looked at it. Therefore, we drove an alternate one with less mileage and I fell in LOVE with it. GiGi looked at our trade-in and was very impressed with the vehicle, took the registration, and provided it to her manager to see what kind of deal we can get for the new Santa Fe. What seemed like :30 minutes later, a manager named "Manny" approached us and gave us a lot of financial numbers. Note, that we never talked finance (we had our own financing). When I asked what Diamond was giving me for my KBB quoted trade-in . . . . $7,000 (KBB trade-in offer was $11,400). I was furious! Manny told us he couldn't do anything, but if we wanted to come back in a few days and talk to a different manager, that was my option. Needless to say, we were left unsatisfied with "Manny's" lack of professionalism. It was apparent he did not want to sell a vehicle that day since he kept telling us to come back later in the week. We came to Diamond Hyundai in Palmdale specifically for "SMALL BUSINESS SATURDAY" so we can shop locally. To make matters worse, "Manny" and "GIGI" did not give us back our BMW registration. I called and talked to both who said, "we don't have it". My husband stopped by a few days later and was greeted with the same rudeness "we don't have your paperwork, and you can order a new one via DMV". He asked how much, they said they "didn't know". How can a dealership NOT KNOW a registration question? So now I am out $27 for a new registration and no new Santa Fe. I will never set foot in that dealership again and have reported the inconsistencies to KBB. As a longtime resident in the area, it saddens me when a dealership doesn't care about the locals. read more