What a horrible experience I just had with Dibella's. I ordered on the app like normal and went in to get my subs expecting the normal experience that brings me back. Well, I'll tell ya that didn't happen. First I waited 40 minutes and get this, my order was ready and just sitting there for 20 minutes. I went up again and asked if my order was ready and the kid behind the counter just grabbed my order that before I was told was not ready when he looked right at it before. I asked why, why didn't he give it to me before. He said and I quote " oh this happens, they are supposed to let me know to call your name" but he looked right at my complete order 20 minutes earlier???? What how and why? My order was filled and just sat there. 40 tooting fruiting minutes I waited and didn't have to. I didn't even get an apology, just " uh, it happens" then the topping on the catastrophic cake is that two of the three subs were made incorrectly. What a train wreck this experience was. Why did this happen? My order was not that hard to make and realizing the order is complete should be handled differently since the person in charge of handing them out can't read the ticket and see it is full or use common sense when the bag is full. No weekly sub orders from this household anymore. read more

I ordered a sub a week ago and the wait after I placed my order was terrible the staff making the subs were very unorganized the only one that checked on me and was very friendly was the cashier and she told me her name was alisa read more

I can't say I've tried every steak sub in town but once I had DiBella's, I stopped looking. Tastes amazing. Cooked perfectly. I get the small and I couldn't eat more! Priced right. Ordered online for takeout and the process was simple. read more

I recently became a customer of DiBella's in Perinton and am very happy with the quality of their subs and online ordering. The subs we've had taste fresh, the bread is excellent and it's very good value. And I'm impressed with their online ordering system which allows you to choose the time you'll pick up your order and then let them know when you're on your way and have arrived. And a store employee was waiting with our order out by the curb when we arrived. Great all around experience! read more

Why the fuck should I have to ask for lettuce and tomato on a fucking BLT? it's literally in the name. You'd think these assholes behind the counter would question only putting fucking bacon on a sandwich but no, I get home ready to go ape shit on this sandwich and I'm greeted by some limp ass bacon in between two pieces of damp Bread. What the fuck. read more

I remember going here over a year ago and I thought it was really good! It was back when we still ate meat, and my hubby and I were both really into the Godfather Sub with loads of spicy seasoned Italian animal flesh. But I just had my second experience there and it wasn't so hot. Hubby and I each had a tuna sub on multigrain bread (we are still eating the occasional fish). The tuna was pretty bland; we salt & peppered it which helped some. And the bread was super hard and not flavorful. :( So averaging the first awesome experience with the recent not-so-awesome experience brings them to a 3 star average. We will still go back but probably add a bunch more veggies and try another bread. read more

We order from DiBella's for our office routinely. The subs are always fresh and taste great! Deliveries are always on time as well, and the staff is so friendly and accommodating! It is so easy to order and we haven't had a single issue! We will continue to use DiBella's!! read more

The logistics to order a sandwich is quite messy. They have good service and good food, but if you´re new to this restaurant, it will definitely take you a bit of time to figure out how it works. Employees are very kind and servicial, it´s the facility logistic (Menu, order area, etc.) that makes it a bit complicated. If you´re on the road and looking for a quick meal, this may not be a good one. read more

The idea of an "old fashioned" sub sounds a bit wonky to me. I mean, doesn't that just mean that you can make it at home? Bread, deli meat, cheese, some veggies, mayonnaise, and dressing - how hard is that? To be honest, i can't figure out the allure of this place, but their subs are damn good. I got the Godfather grilled, which includes multigrain bread, salami, spicy ham, and capicola, with mayonnaise, dressing, lettuce, tomato, cucumber, onions, and pickles. IT WAS SO GOOD. Maybe they put something in the mayonnaise or the dressing, but it made me come back and eat the same thing again. I heard the place used to be inside wegman's and then it became its own identity, and now it's splattered across rochester area. GOOD, because their subs are delicious. read more

Consistently good subs and service. Very easy to order on app and pick up! Save room for the delicious cookies!

Old fashioned subs made to order. The bread is awesome and they have pretty much anything you could think of to put on it. I usually get The Godfather (basically an Italian sub). If eating in, I get it grilled - which knocks this sandwich to a whole new level. If I'm taking home - I don't get it grilled. The bread ends up getting soggy if you try. read more

Absolutely horrible service the workers were not nice at all , completely messed up our order and acted like they didn't know what was going on . read more

My food was incredibly sloppy. They didn't toast one of my subs and i asked for side sauces and they gave me a drop. Not to mention the hair hanging off my sub. Never eating here again. Waste of money and time. read more

We can always count on them for a great meal! Everything tasted great and was prepared perfectly. The delivery was on time and the hot sandwiches were still hot. read more

The best sub bread! Bread and fresh cold cuts makes the best subs and DeBella's does not disappoint! We had a turkey provolone on plain bread. Fabulous! read more

Always pleased with customer service. I am a tuna lover however not a fan of the kind they make. But everything else I have was very delicious. I highly recommend this sub shop!! Very clean. read more

Always great service. I came in with a confusing sub order and Annalise handled it great. I needed to split two large subs into four different subs with various toppings. She was helpful and patient even during the busy time of business it was. I greatly appreciated her great service. Every time I come to this location I am happy with the service and meal. Highly recommend the everything bread it's so delicious!!!And I love the miss vickies BBQ chips yum! read more

I just recently moved to the area and have tried a few different places for subs but DiBella's is top notch a must try!

Went there recently and loved it! Customer service was great, food was awesome. My only complaint was it was a little pricy (got four subs for the family). That's what I get though for offering to buy. Will be back! read more

Was at your business on Thursday afternoon around 4:30.ordered a Italian assorted sub along with a antipasto salad. I had to tell the young man who waited on 4 times what I wanted before he finally was able to make my sub. When I got home my medium sub had 3 very thinly sliced tomatos and 4measly pieces on onion. I am deeply disappointed with your shop.I've eaten at your Henrietta location and always received excellent service and quality.Too bad I cannot same the same about your location. read more