This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

Totally not the place you want to buy a vehicle, they will swindle you and Side talk you and make…read moreyou sign stuff that doesn't make any sense and at the end of the day you will get screwed, they will harass you to try to buy your vehicle, even if you don't wanna sell it and I mean by harass I mean daily calls even when you tell them you don't wanna sell it they will call and keep calling. if you want any kind of help from them. It will take days and you may have to go in there to talk to them in person because they are very unhelpful. They left the hood of my jeep unlatched 2 times, purchased a vehicle from them and noticed that there was a little tiny strip missing on a rear passenger door, they refused to replace it. It was like a $40 part but they couldn't be set back $40. They sell a whole bunch of warranties you don't need...and smile Like you should thank them...

I went in today for an oil change and had a great experience! Alex in the Service Department was…read moreprofessional, friendly, courteous, and explained everything in detail. I was just settling in to read my book when Alex came over to tell me they were able to finish early. Nice surprise to hear the checkup revealed all was well with my car and to follow up in 5,000 miles. Yes...I'll be back!

Betrayal. Went in for a routine recall repair after my being…read morea loyal customer for years. They disconnected the car battery during the procedure and when they returned the car to me the GPS , radio, & heating/cooling display no longer worked. When I realized this soon after reclaiming my car, the "service" dept told me too bad and I would need to pay them to replace the entire display unit to the tune of some $300. Very untrustworthy, total lack of integrity, all about them soaking the customer for more $. Bush league betrayal from the only dealer in the county. Words cannot express the utter double-cross I experienced at West Hills KIA.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

DO NOT buy from West Hills Ford. They sold me a defective…read morenew Ford Transit. When I asked for help, General Manager Clayton Crittenden refused to help and sent me to Ford. Terrible customer service. No support after the sale. I do not recommend this dealership

Joel Lansangan!!!(!Sales)And David Gandel (GM) Of West Hills Honda...Remember those names when you…read morevisit West Hills Honda !! Hands down the best sales person ever to work at Haselwood! I have been buying from Haselwood for the past 30 years and never have I Ran into such a great Human in Sales. Makes the Car buying experience Fun not stressful and no pressure! Love this! He is enthusiastic and always making you laugh! and truly wants you to buy the right vehicle. Bought a 2026 Honda Civic Hybrid car!! Amazing car and such great Gas Mileage. Thank you Joel!!! My family and friends will be buying from you all the time. Also The General Manager David Gandel is a great guy! Very honest and upfront! Will always return your call, and he means it when he says he will take care of you!!! First hand experience on this deal and the Gmc Truck I bought from Joel 2 years ago! I just want you guys reading this to know, that I will be buying from West Hills Honda from Joel Lansangan and General Manager David Gandel for every make of vehicle. Joel can sell any car, truck in the whole West hills Autoplex. And I know The general manager cares about his customers! Huge advantage of going to WEST HILLS HONDA OF BREMERTON! MIKE AMICK

Honda West Hills made my service experience one of the best I've had at a dealership. Megan was…read morehelpful and communicative from the start. The location is really nice and has a great waiting area with refreshments while you wait for your car. They also offer a shuttle service up to 15 miles from the dealership. I felt confident with the services completed and outside of the items under warranty, the price I paid for the out of warranty items were fair.

I had to get oil change and some warranty issues resolved. I received communications via txt and…read morewhen I picked up my vehicle, she showed me future bundle options which I will consider. 5 stars Note, military discount does not apply to bundle deals only à la cart items. One negative is that the business charges 3% for a CC fee (everyone uses CC today for a variety of reasons down to identity theft). When you think of the taxes and the high costs of labor, this can be high. This is why I am debating on returning here to conduct maintenance. I may only use them to perform warranty work. 1 star as the dealership makes plenty of money that they can absorb this fee as many mom and pop stores all over do. This is the cost of doing business and you can tax write it off.

Wouldn't even rate them at a one star. Requested Hazelwood GMC diagnose my lost of trailer brake…read moresystem. Quoted over $200 just for diagnostic. Agreed to quote. Mechanic sends me a video showing my dash tore apart and commentating describing brake controller is bad. Got a second quote from sales manager stating they want an additional $420 to replace the brake controller. The part alone is $68. They want an additional $350 to unplug my controller and plug in the new one. Remind you my dash is already tore apart exposing the brake controller and one single power harness. When I called to ask why, their sales manager hung up on me. Really?! Worst customer service i have ever been subjected to. Will drive out of town to have future maintenance performed on my truck. Do not buy anything from Bremerton GMC. EVER!

5/5 Stars - The Men Who Saved Independence Day If you want a…read moremasterclass in customer panic management and lightning-fast mechanics, look no further than Port Orchard Ford. We pulled into a gas station hauling 8,000 pounds of heavy equipment in a rented box truck--specifically, the launch gear needed for an entire town's Fourth of July fireworks show. We put $5 of gas into the tank, only to look down and realize $5 of gas was currently pouring directly onto the pavement. Luckily, the actual fireworks weren't on board yet, but without this gear, the town was going to be staring at a very dark, very quiet sky. In a total panic, with visions of thousands of angry, disappointed townspeople flashing before my eyes, I drove over to Port Orchard Ford hoping for a miracle. Enter the absolute legends: Rick (the repair manager) and Chad (the mechanical wizard). Instead of telling us to take a number, they treated our looming disaster like their own emergency. Rick immediately pulled a talented mechanic for the job, and in an incredibly short amount of time, Chad diagnosed the issue, fixed it, and got us back on the road. They didn't just fix a truck; they saved the holiday for an entire town.- Terrific, quick job by great people. They've earned our business from here on out.

I am extremely disappointed with the customer service and lack of communication. I had to call…read moremyself just to find out what was happening with my sister's vehicle--even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement.

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!