The team fixed my fuel line and serviced the bike a couple hundred dollars less than Harley. Their…read morecustomer service was great and met my needs. The reason for only 4 stars was from the moment you walk through the front door, it wreaked of cigarettes. I bought a shirt and hat from the shop and had to immediately wash them when i got home because the smell carried over and my family noticed when i brought them into the house. They need to work on that.

Brought my bike in with an engine knock and had it fixed up in a day at an incredibly reasonable…read moreprice. They came out and unloaded it off my trailer, kept me informed throughout the trouble shoot, and had it fixed much faster than I thought. Being new to the area this will for sure be my "go to" shop. After I waited 45 minutes at Harley for them to tell me to make an appointment for next month this was a breath of fresh air.

I used to love cliffs. Now they are not the same. They will send you out on a bike that is totally…read moreunsafe to ride and try to blame it on you. I am fortunate that I didn't lose my husband to their negligence but we won't be coming back. And if you try and bring it up they try to deny that there is any problem several times before even bothering to look at it and find out this should never have been on the road.

Worst business practices from a motorcycle dealer I've received in my 20 years of riding…read more I took my brand new M109 here to have an aftermarket exhaust installed after calling prior to. I was told it would take an hr or no more than an hr and a half to install. Well I arrive and the total bill was over $375.00 and 3 plus hrs of labor. DO NOT go here as you will be overcharged. I offered to meet them half way between the quoted price and their price but they would not do so. The manager stated he would rather uninstall my exhaust based off of principal. What a slap in the face. I said fine when can I pick it back up and was told they are really busy and don't know when it will be ready. This is how military members are treated at this so called dealer. Save yourself the hassle and go to another dealer!

Stopped in, as i do most HD dealers when i passed by. This time just killing time. Its a pretty…read morechill shop, ok selection of bikes and merchandise. I got chatted up by Wyatt on staff. Nice, friendly guy, made me feel welcomed

The Dealership atmosphere is stellar. Smiles and laughter radiate through this Dealership,…read more welcoming as soon as you arrive. I received a hello as soon as I walk in. Nicole asked how she can help, and walked me to the service department, introducing me to the service advisor. The service dept, asked great questions to my issue. They offered to pick up and return my bike for service, I live 30 miles out town, which to my surprise was no problem for them. Everything i asked from them was done and at an affordable price. Great service, stellar Dealership.

They did an amazing job with taking me in last minute, and helping me get my tires switched out.read more

I was attempting to purchase a new bike from Jon B. Within a few emails my trade in bike increased…read morein value $1,000 but only for one day so the pressure to buy immediately is how he works. I have several bikes, I buy new toys frequently and it was disappointing to come across that "used car salesman" mentality from years ago. No games would be a nice way to do business but that was not my experience with SoSo cycles.

Great people from sales, financing, parts, and service. I especially want to mention Bill in the…read moreshop. Great with customer and full of invaluable years of experience and knowledge. I will recommend these people.

Friendly, helpful staff and excellent response times but disappointing (and unfortunately) typical…read morepowersports sales behavior when purchasing: $300 battery warranty auto added, doubling manufacturer freight to $600, $800 setup fee to uncrate, fill fluids, connect battery, put on levers and front wheel All together they added ~$1000 in dealer fees beyond MSRP and required fees of taxes, licensing/doc. The OTD price originally quoted was just to get me in the door. I understand dealers need to make a profit but these markups are insane and trying to negotiate resulted in a pitiful discount. I was actually shocked the salesperson gave me the quote with a straight face. Better off driving further and purchasing somewhere else like I did.

Great shop!! These guys treat you like family! Fair rates and quality work here. All the staff…read moreare service oriented and know their stuff! Landon in service is top notch, but they all are! Can't recommend this place enough. Great location that convenient to access and they always accommodate!

The best experience I've ever had with auto/motorcycle repair. A genuine group of people who are…read moreknowledgeable on motorcycles, are fair in prices, and care about their work. I came in to inspect my clutch, but they diagnosed the problem early and didn't charge me for extra work or parts. I'll be going back for all my motorcycle services.

Overall pretty good! Sale: got a CFmoto here and surprised…read morethey are the only dealer in the area. The close price was 3000 more than the price on tag, not super pleasant but acceptable especially during this motorcycle hot season in Seattle. Enjoy talking with Garret every time, he shared a lot of facts and views to motorcycle noob like me. Service: was scared by lots of horrible comments, and was a bit impatient to ask for status about my bike. Had some aftermarket stuffs want them to install for me, and thought my bike has some shifting problems. Turns out my bike works good and they are honest about it and did not charge me for that part. They also told me they verified it by several persons which sounds pretty reliable. Then they installed all what I want and brought the labor time down which is great. Extra scene: When ride to home after picked up, the shift bar attached to the foot pad loosen off when exiting the highway, was scared but managed to move my bike to the emergency lane at the sixth gear, and installed the tiny bar by myself using hand and kept riding. Would be good to have them check it throughout, but not their misses since I forgot to tight it back when rolled my bike to the shop.

The trouble started when the phone tree is run by an AI agent that doesn't know what its doing. So…read morei stopped in, at least 6 employees avoided eye contact or even greeting me, i checked out the gear and while it was an ok selection the clothing dude ran off to hide after helping another customer. If you're a woman, i'd suggest shopping anywhere else and if you hate AI, avoid calling them, who knows what else they're cutting corners on.

These guys are great!We bought two dirt bikes from them and Kurt went above expectations to make…read moresure we had the right bike for my Great Grandson to have by the weekend.

Terrible service dept, by far the worst I've seen. After waiting couple weeks for an appointment…read morefor super minor install, arrived and greeted- we are backed up, your machine will be ready in about two weeks.. wait what? What the appointment for? Or waiting for the appointment for? Not reasonable, they have no staff in the shop beside 1 kid that looks confused and clueless, will not do business with them, not a professional store to my opinion or at least service dept needs big wake up call. Also, almost impossible to reach them on the phone I had to drive in and wait in line to talk to someone.