They are really slow and forgot some important sides in my order. The food isn't that great either.

Always good, always consistent- in food, prep, and customer service. We always get the 2 meat plate special and have also purchased for a family get togethers in the past. Staff is great! Place is clean. This location I recommend. Mash potato casserole- so good! Brisket always juicy and charred the way I like it! Pulled Pork - flavor-Full! read more

Dickey's Barbecue Pit - Brisket and Polish. Yumm - American Near Me - Duarte, California

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Food's good. ​Employees are bad. Never seen such a miserable, disgruntled group of workers. Ordered 2 sandwiches, 2 sides, 2 drinks. Total comes out 8 dollars more than menu showed (including tax). The initial reason was "Oh he was trying to help you out and make them combos." So I can pay more? The next reason was "Oh the prices on the menu aren't the actual prices." Never coming back better until better employees and better business practices. read more

If I could give them zero stars I would. As soon as I walked in I noticed they had an attitude and the worker whispered something to the so called "owner". I went in to pick up an app order which should have took 5 mins, it took me about 45 min. They were very rude and upset that I had used the promo code that was emailed to me by the company. They also accused me of using multiple "fake" accounts. The promo stated one per transaction and had two orders to pick up one for myself and one for my grandma. My order wasn't free since I ended up buying a side. They even called corporate before giving us our order due to the use of the promo code I wouldn't recommend this place. They really need to work on their customer service! read more

I give two stars for the Pork Ribs and the coleslaw and potato salad sides. The rest are meeeh... the brisket was cold and dry, same with the pulled pork and the kielbasa. The okra and potato wedges are hot but too salty... the greenbeans are cold, salty and mushy... Service...hmmm cold as the food...this is the first and probably the last time we will come here... sorry... read more

Dickey's Barbecue Pit - American Near Me - Duarte, California

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Good food.. brisket and chicken breast yum:: jalapeño beans and mashed potatoe casserole yum... read message that said white hair guy racist.. my hubby and I are both Mexican.. super sweet guy, ppl need to stop and ambiance was nice dim cowboys game on.. loved it .. would definitely come back!! read more

First time eating at Dickey's in Duarte today. While the service was good, the food was a disappointment. The meats were bland and the sauce didn't help either. Sad to say but we won't be back! read more

This is my second time coming to Dickies here, the services has been fantastic the store is clean and the service is always. Danelle and Brandon went out of his way to get me my burnt ends. there is seating outside everything's nice and clean they have hand sanitizer and spray at when you walk in so if you want to sanitize your tables outside. I believe they have the restrooms for customers and they are nice and clean come by and start say hello to Danielle and Brandon they would love to see you Tell them Priscilla sent you read more

Dickey's Barbecue Pit - American Near Me - Duarte, California

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Delightful place for a quick bite with family. The bbq isn't sauced which is great cause you get to choose your own bbq sauce. I'd recommend there spicy bbq sauce. We got the picnic pack which was for 4 people and still had left overs. Mind you I don't eat a ton and neither does fam bam. Got the pulled pork and brisket which were good, not overly dry. The spare ribs were ok, I'd try the jalapeño kielbasa next time instead. Free soft serve and free for kids to eat on Sunday! The service was good surprised since I read other reviews that stated otherwise. Look they aren't like over the top friendly but we're nice people. I don't like my servers overly friendly or chatty so I'm ok with this. They were attentive in asking how our meal was and getting Us to go boxed without prompting! A+ in my book. I think it depends on when you come and who you get I guess. read more

We have been coming here for years. The staff is incredible. The food is incredible. So good in fact we have had them cater my sons birthday party and first communion celebration. Every time we have ordered dinner and both times we catered it has been mind blowing good. Every protein choice has been super tender and flavorful. The green beans remind me and my mom of my great nana's homemade recipe. The creamed spinach (which has been discontinued temporarily I hope!) is the only veggie my young son would eat voluntarily lol once I called it leprechaun pudding he was sold! The jalapeño beans are so addicting. There are two main employees that are literally always there it doesn't matter what day or what time I come I've joked with them if they ever get a day off! Despite how hard they work and how often they are there, they have always been so hard working and so hospitable and the main reason why me and my family keep coming back. Good food is one thing. Good customer service is very rare these days. Kudos to Dean I remember his name and I feel so bad that I can't remember the name of the other employee she is always so sweet and helpful. I cannot recommend this place enough. read more

Came in and stood in the front waiting for the young girl to acknowledge me at all. As I'm standing there, her and the cashier are only talking about getting off in 5 min and how they are not sure who was coming in to cover, but that they did not care. When I was finally helped, I ordered a two meat plate with Brisket and Ribs. I was never asked if I wanted sliced or chopped brisket, so I got chopped. The amount given was decent, if the whole thing wasn't just fat and arteries. I then ordered a side of Mac and Cheese which was ok but that and everything else wasn't hot at all! Not even a bit warm. It was not worth it for the price you're paying. The customer service seems to lack at this location as all of my issues could have been avoided if the ladies on shift cared enough. I will not be returning. read more

Dickey's Barbecue Pit - American Near Me - Duarte, California

I love the BBQ here, and the staff is friendly. Special shout out to the staff member that wished my a good day at work when I ordered on DoorDash :) so sweet. read more

Dickey's Barbecue Pit - American Near Me - Duarte, California

Management & staff dominar not very friendly&it was our first time here, but as we were trying to ask questions it was like we were bothering them, MIND YOU THERE WERE NO CUSTOMERS EXCEPT US IN HERE. My family&I will definitely not be returning! read more

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I've came by once before, but thought it was on the pricier side. I came back because there's currently the 2 for $22 special. You're saving about $4 with this deal. It includes two meat choices and two side choices with a biscuit. The food was good except for the biscuit it was dry. The meat was soft and the sauce makes it juicy. I was offered a sausage for an extra $1.50. The sausage was good and spicy. I also got two drinks. My total came out to about $32 dollars. I still think it's a little pricey. It would have been $36 if it weren't for the current deal. I did get a good amount of food and I did have left overs. There's also an ice cream machine that has vanilla low-fat ice cream and that's free. I might come back again if I have a little extra money to spend and I'm craving some bbq. read more

Very mixed reviews so decided to give this place a try and here's my take on it. Pros: (everything but the main thing your here for) -Portions are pretty good -The soda fountain is very carbonated and fresh! Well at least this location. Love the tiny ice cubes they use too. Makes the soda that much more refreshing with the bbq! -Free unlimited soft serve ice cream cones! Cant say no to that! Cons: (flavor of the bbq which is the main thing) -Bbq was not bbq at all. Don't see a bbq pit in site and the taste of the bbq confirms it. Nothing smoky tasting at all. Bbq wasn't bad but just descent. Nothing to rave about. We got the pulled pork and chicken (for the non red meat eater in the group). Pork was more like baked or reheated then smoky bbq. Chicken was not too dry but meh. Bbq sauces were not bad. Overall, the side dishes weren't bad at least and the bread was very fluffy. Got the green beans, mac n cheese and creamed spinach. But when ppl go to bbq places they expect good bbq not the sides and everything else. But if you just want a quick fix without the crazy lines at other bbq pits and like the variety of good and more aide choices, the ice cream and good sodas, then this place is not too bad. read more

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We've tried Dickey's twice, and neither time was really excited with our food. The turkey looked dried out both times, but only the second time was that actually true. The brisket has been dry both times. The cole slaw is actually quite good and so are each of their bread sides. We got the green beans the first time and they were really mushy. The mashed potatoes were average, but the criscut fries have some yummy spices on them. read more

Dickey's Barbecue Pit - Sauce options. - American Near Me - Duarte, California

I placed an order for food about 45 min before arriving. When I arrived, there were 3 gentleman behind the counter. One who looked like the boss, one who looked like he didn't know what he was doing, and the other one who just looked like he wasn't having a good day. They didn't greet me, they just looked at me until I told them I placed an order. Then walked away not even telling me I had to wait another 20 min. Food was good, but cold & the portions are not worth the price. I do not recommend this place. read more

Ordered thru Postmates and there was no utensils, napkins or sauces. Also, my corn bread was missing. Ordered a beef Mac and cheese taco and it was no where close to Mac and cheese in the the taco. Will never order from here or eat in. Dry meat!! read more

Dickey's Barbecue Pit - American Near Me - Duarte, California

Not the best experience!! My online order was missing 2 sides and another side I didn't even order. The food was bland. For the money spent I will not be back read more

Honest review. This franchise has issues in so many ways. I truly was hoping it would be worthwhile. Whomever the owner spending money is, needs to rethink customer service. This franchise hires people that should never work in the food industry. Rude, lacking smiles and personalities of any kind. Wait times are ridiculous at best. The food is the only reason I'm not going 1 star. Brisket is smoked perfect and tender. Sides are just about average, like anywhere else around town. I've personally visited other Dickey's BBQ spots and they are far superior. I honestly think people prefer there ice machine over anything else. This location will probably be bankrupt within a year and not because of the pandemic but because of absentee ownership and horrible service experience. Walk in and feel depressed immediately. If someone opens BBQ location within a mile or 2 this franchise will fold. Get your business together to avoid court proceedings. read more

The ice cream machine has been out of order for 2+ years. The representative of this location claims the health department won't give him approval to operate the ice cream machine. I have not seen issues at other Dickey's and fine this hard to believe. It's been over 2 years - Just fix your ice cream machine like the other locations have. read more

I ordered from Uber Eats and my Brisket Sandwich arrived promptly. When I received it I was immediately disappointed in the small portion of fries. They were however very tasty and loosely wrapped so they weren't all steamed up. I also ordered a sliced brisket sandwich the portion was average to below average but the 1meat itself was extremely dry. I poured the the tasty carolina bbq sauce on it so now I had a dry but wet sandwich!! I also had wings with the dry rubon them. Some were very good and others were dry also. Pit Master must have fell asleep that day. read more

Great food. Brisket is bomb. Haven't tried the ribs but it looks cool. Brisket is what I got and it is good. My favorite bbq in durate. Very good just smile if you Asian they like it better. A cowboy store and good. read more

Food is pretty consistent and for the most part good. Portions are a little on the small side, but not terribly off. My main motivation for this review is the lack of friendliness, warmth and overall "good old fashioned customer service." Every time I come to this particular Dickeys, the manager seems to be having a bad day and the staff are emotionless and dull. There's just no energy. And I'll echo the other reviewers that have cited the manager as being very nit picky over the complimentary items: the sauce, ice cream cones, utensils and food portions. Good management over these items is necessary, but to be watched while you're grabbing your sauce is a little too much. read more

The service the food the smell of authentic Bbq all in one place. My Neice and I love going here and trying different meals. She had the ribs yesterday and I had the pulled pork. Yummy in the tummy with awesome service read more

Food was cold and owner or manager was not friendly at all. Looks like this location needs help.

This location has gone down in quality for a while now over the last couple of years it used to be really good but I think they might have like a high overhead and maybe not enough customers because the quality has gone down for sure it used to be great though I might be going back soon just to see if it got better or if it's still doing what it was doing read more

I Love the Barbecue here and the people running this restaurant really do a great job. It's always fresh and clean and affordable. I've never been disappointed here and I know those preparing each meal really care about how I enjoy it . Great for groups and small gatherings and just the same for a quick single meal on the go ! read more

The food is not bad here, and the portions are okay. What is not okay is how the manager seems to nitpick every sauce cup, onion, pickle, ketchup, to the point of nonsense. I ordered a couple of sandwiches online, and paid the 15% tip, because I wanted to support local businesses. I go to pu, and the nice young man cheerfully asks me if I want onions and pickles on the sandwiches. I said sure, a few seconds later the older manager walks over and whispers something to the worker, and he looks up and nods. I get my sandwiches home, and find no pickle or onion in them. Sure, I can be paranoid, but I"ll bet the manager told the worker, don't put those in, she didn't pay for it. And, based on some of the reviews here, maybe it was because I was Asian? Hey, I get that restaurants have a business to run, but if you ask me, and I agree, then you don't do it so you can save your business $.001, then it's just small unfathomable irritations like this that makes you grate and go to another Dickeys a few miles further. read more

Just have to say WOW! the food was awesome! and Danielle was awesome as well! Thank you!!! read more

We ordered the Cue'ban sandwich with jalapeño cheddar sausage and it was the most delicious sandwich I've had! Excellent customer service. Very generous portions. Highly recommend. There was a large order ahead of us and the staff blessed us with extra meat and no charge for the buffalo hot sauce because of the wait. Very kind. The sauces were excellent! read more

Service : 10/10 - the worker who took our order was extremely helpful and patient considering it was our first time. I had my dog with me and he gave us a free dog patty with our meal. He also gave use some corn to try since we were on the fence about it. Food : 8/10 - The burrito was great, the only thing is that everything didn't seem to mesh together as well as I would've liked. I would've just rather had everything separately on my plate. I also had their burger and it's was great, no complaint at all. Typical burger , well cooked and flavored. It's worth a try at least once. How will you know if you don't like it if you never try it for yourself? Hope you enjoy if you go! read more

My Son Loves His Briskets *Clean & Friendly Environment * First Time Here & We Are Definitely Going Back read more

Dickey's Barbecue Pit - My Son Loving His Briskets - American Near Me - Duarte, California

Food is a amazingly good the service is ok a tad bit slow but the food makes up for it, the guy with the white hair might look a little racist but it's ok the food makes up for it 10/10 recommend it read more

Wasn't what I was expecting but was actually good tasty not a fan of bbq sauce not being on actual food but still was good prices typical these days not cheap overall great place would go back for sure read more

I think this establishment has potential, but I I'm not motivated to return. I ordered sides online. The staff in the building were not rude per se, but not friendly either. The order wasn't ready and it definitely wasn't busy. Staff came out of the back to fry the okra after I told them my name and they looked at my ticket. I didn't mind, because at least it was cooked fresh. I got the fried okra and the loaded mashed potatoes, and both were three star side dishes. Maybe the okra was 3.5*. The food and the service were just "okay" so I doubt I will go back to try anything else any time soon. read more

Waited in line for almost an hour and discovered they were filling online orders as customers arrived for pickup. Not sure what they were so far behind as there were 5 people working behind the counter. Needed a manager on duty to prioritize the staff. After waiting so long gave up and went to Dennys. Dickeys you should do better. Definitely never returning to this location. read more

Bought Family Pack Brisket (2 lbs), in the menu is says $53.99 plus $2/lb for brisket. The cashier did not give me my receipt until I asked for it. When I got to my car, I noticed that the price for the family pack was $66.99 for the 2 lbs meat family pack. ‍ See photos for receipt & menu. read more

Dickey's Barbecue Pit - Family pack 2 lbs. - American Near Me - Duarte, California

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Pictures showed sandwiches came with pickles but it came with nothing, just the meat. Meat was cold and the flavor was gland. Customer service was also terrible for a slow day, owner/ old white guy was more focused on what was playing on TV. Really had high hopes based on reviews but was disappointed on my first visit, won't be going back sorry. read more

It's been a couple of years, so I thought I'd give this place a second chance. To be honest, still not impressed. The food is all right, but I've had better. The portions are skimpy and way over-priced. Worst part, they have a line for picking up orders, which would've been great since I placed my order online and just needed to grab my bag and go. Unfortunately, the clueless people in front of me were placing an order, paying for it, then changing their minds and paying for an additional order. The counterperson didn't suggest they move to the "order" line or try to help others who were in the growing line. Ten minutes later, I finally reach the counter. I give my name, I'm handed my order, and I'm gone in 10 seconds. That's how a take-out line should operate. Oh well, I'll be going to Stonefire from now on. read more