They did not change holiday hours on Yelp which says they close at 9:30pm. I was not happy that false information mad me walk actual steps to my car where it was located in front of this store after my movie ended at 10pm. Doesn't sign of opening and closing time need to be correct to show management of the retail store? read more

Large selection and friendly staff.

Its around the holiday season and we are looking for someone to help us..we r in the store and we have to call the store and we get..sorry we r short staff and don't have help. Then suddenly we see the general mgr..he looks our way and keeps walking. We ask for him and find out he went to the back and does not want to come out ..after asking for him. In this case there is no excuse for being short handed...that is managements fault..not the employees that are there. read more

This is the WORST buying experience EVER. I ordered a badminton set online for pickup in store and never ended up picking it up. When I called the store, I was told that there was nothing they could do since it was an online order and that I'd have to contact customer service in order to get it cancelled (keep in mind, she was pretty rude to begin with and sounded like she didn't know what she was doing). I contacted customer service, as advised, and was advised that there was NOTHING that they could do since it's not an option in their system. She mentioned that the order should've cancelled itself after 4 days if it wasn't picked up (at this point, it was already 12 days). I was then told to go to the store to pick up and return. The rep also lectured me on how it wasn't up to her and it's not like she wasn't trying to do her job (completely unnecessary). She also spoke over me the entire time. So now it's day 15, I finally go into the store. I entered in my information in the pick up kiosk and sure enough, my order popped up. I wait in line so that I could be ready to do the return. I don't get to the front until 7 minutes later and my order still hasn't come out. The cashier (who was extremely nice and helpful) called a manager on duty to help with the cancellation. The guy takes down my order number and walks away to "figure it out." Another 10 minutes go by and now, I'm beyond irritated. I end up telling the cashier thanks but I'm leaving. I don't know what the deal is with this company but I'm definitely not recommending Dick's to anyone. This is completely unacceptable. read more

Never online order and expect they will have your crap ready for pick up...these employees are hopeless read more

DICK'S Sporting Goods - Sold...love North Face - Sports Wear Near Me - Cerritos, California

They don't return fishing pliers even if they are new? I have the right to be disappointed.

let me count the ways how Dicks here in CERRITOS needs to step up ... 1.yall need more floor people to help how ( a person in each department if it is small but a larger Dept. You need at least 2 2. Front registers are packed and the operators are all talking to each other . The back register is packed and 1 operator -FOR HEAVENS SAKE GET this POOR GIRL HELP !!! 3. Where the hell are the managers and supervisors they should jump on a register and help their people !!!! 4. I'm her observing today and going back to corporate and writing my report and CERRITOS get a big fail . Mgr's and supervisors will be called in ASAP !!!! 5. What is with the escalator being out on such a busy day read more

I thought I would save a 20-minute drive to the Bass Pro Shop and order a Stick It Anchor p9n from Dicks online, after all, they offered free shipping. Ordered on 7/30 5 day ground shipping, notified on 8/7 that it is delayed, 8/8 it is shipped, 8/10 no tracking showing on UPS, 8/10 called Dicks, they are sorry for the delay will ship 2 day, 8/15 product shows up without all the parts. Call customer service, after 25 minutes get disconnected, call back wait 15 minutes for supervisor, get disconnected. I am sending the product back and giving my business to Bass Pro. Honestly, this is the worst customer service I have experienced from any company in the last 10 years. read more

I usually don't write too many reviews unless I absolutely need to feel the need to get my experience out there and to help other people from experiencing what I did. However, Customer service is non-existent. They don't pick up their phones or provide great customer service in-store. I bought an expensive item ($300+) online to pick up in-store at Cerritos only to find out when I picked it up and got home, it was used. No shrink wrap, item was out of place with wires everywhere. Lint and hair on some of the products. I'm guessing it was either used, a returned item, or even a display item where they used it often. Corporate wasn't even as helpful either. It's pretty saddening, because there are many other businesses that capitalize on customer service in our time today. However, I was able to get help at the Huntington Beach location in five minutes compared to both Corporation and Cerritos. I would avoid Dick's Sporting Goods in general, but if you really had to go to one, then Huntington Beach location is the place to go. read more

Went to buy new grips for my golf clubs at El Segundo store. After waiting for than 15 minutes for assistance I left. Sadly Dicks is almost a monopoly for quality golf equipment in this area but in the future I will try very hard to find what I need at other businesses. read more

POOR CUSTOMER SERVICE AT CHECKOUT When we walked up to purchase our items, SHARITA (the sales associate) did not even greet us, did not smile and did not even acknowledge that we were there. She just started scanning the items. She didn't even bother folding the merchandise either before she placed them in the bag. Dick's really needs to carefully consider who they hire in these key, customer-facing roles. These people are the face of your organization and when they look bad, you look bad. read more

Don't go here. I regret ever going to this place. Every time I have tried to go here there is nobody around to help. The workers try so hard to avoid you. Don't even get me started on their shoe department. All of their shoes are display only so if you want to try a shoe on, you need to get someone to get the shoe for you. The problem is, they all avoid you on purpose. I tried so hard to have someone help me but they literally all avoided me like the plague and pretended like they were working. This has happened multiple times. Don't ever shop here. Never again. read more

This is a big two story store with lots of stuff. Too bad it's hard to find anything because no one is around to help you. As I write this the sales people are in a huddle in the middle of the store talking bs. It's easier just to buy stuff on Amazon than waste your time here. The Amazon reviewers are a much better help than the paid Dicks sales people. read more

Customer service is horrible in this place these act they are doing a favor to sell you there product.

Their employees have no damn manners. I was going to the escalator and two employees rushed passed me without saying "excuse me". WTF

This is always our first stop for game day jerseys whether it is basketball, football, or baseball. They carry so many sport related stuff such as: gear, clothing, equipment, and even shooting guns for hunting. They are always on top with new arrivals and some of the stuff you can only find in Dick's stores. I like their women shoe collection - they always carry new styles and they have plenty of sizes available (especially size 6). They also have great selection of girls bikes: colors, sizes, and price ranges (they do run out of the nicer designs so buy it right away if you like it). During playoffs and World Series they have the teams clothing laid out in long tables in the middle of the store - they are full price which is a bummer. This store is huge - 2 stories and every section is covered with every sports item imaginable. The store is categorized by sporting events, clothing, and sale items. The popular sports gear are mostly on the first floor as those sports carry the most selection. When a sport is in season they display their gear towards the front of the store. During their version of "black Friday" the discounts on clothing are huge up to 50% off on already reduced prices. They have a batting area where you can practice on your swing free of charge. The second floor have equipments of camping, skiing, and special area for archery lane located in a room, and hunting/shooting guns. They sometimes have special store events with athletes visiting and if you are a sports fanatic definitely come check this place out - you will not be disappointed! Plus, you will be well prepared for whatever event as you will see stuff that you thought you did not need and all of a sudden you need to have every single item in the store. I never encountered bad customer service here, but then again they never greet us or ask if we need assistance every time we visit. They close 30 minutes (9:30pm) after the mall closes since they have their own entrance and exit that is not connected through the mall. read more

DICK'S Sporting Goods - Best Selection Of Girls & Ladies Bikes. - Sports Wear Near Me - Cerritos, California

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So many of Dick's competitors have closed lately; I'm glad this place is still open. That said, I'm not all that crazy about the selection - they have lots of stuff, but not a whole lot of brand variety. The customer service here is okay, but when I go to the cashier, it always feels like they push their brand reward card a little bit too far. A simple "no" doesn't get them to back off, which gets very annoying. Dick's prices seem to be about average for this type of brick-and-mortar store. I've seen many better deals on line, but when you need something that same day, it's nice to have the option to go to a place like this read more

Today while shopping with my children a caucasian man screamed that he was physically attacked by my 7 and 13 year old. Myswlf and 16 year old witnessed the man bump into my child -13, while he was bent over. I immediately defended my children. The man yelled that I was on crack and that he was assaulted. The store manager - Chad, also caucasian, came and I reached out to him for help. He then said my kids were ****ing around and gave a sincere apology to the man and said he could go. He said there was not a solution for me or my children. I have never been so offended and feel race played a huge role in the incident. Mall security assisted in making my scared children feel safe and helping us file a report. I will not be shopping at Dick's anytime in the future again. This is how modern day tragedies occur!! read more

Doesn't even deserve a star. I would give it a negative rating. I had the worst assistance from the manager! Lady with curl blonde hair. I came in with my 10 month old son and we were buying a golf bag for my husband. The golf people were great! The guy checked bags and helped me pick the perfect one for my husbands birthday. He explained to me that the coupons are helpful and to use it downstairs. When I checked on the app they had another coupons for 20% off apparel so I grabbed a sweater and a shirt. So here I go to check out and the manager lady was yelling at one of her employees on her little talking saying they couldn't go on their lunch break. She then proceed to help me with this horrible attitude. I told her I had the coupons and before I finished she said sorry I can't use those. I said oh they are still valid and she said no I can't use them. I said why not. She said because it won't scan. I was like the guy upstairs said I could use it why would he tell me that if it wasn't true... she rolled her eyes and scanned it... it went through. I said ok and than said ok I'll get these clothes and the lady blatantly stared at me and said no I gave you the other one as a courtesy but I can't give you this one. I just grabbed my things and she didn't even say bye or have a good day. WORST EXPERIENCE EVER. If you don't have good customer service, DONT work with people... go work with machines they won't talk back! read more

I give this location -0- stars! Just left this good looking store with one of the WORST "customer service" ever. I tried to return this bike seat that I believe I bought there but unfortunately can't find the receipt. I said I would try to get a store credit or keep looking for the receipt. They tried to scan my card & look up my phone # to get info, but nothing came up. They asked if I paid with cash? I said I don't believe so, but bought it awhile back, so don't recall. They than scanned the item and said item not in their system. Say they don't carry it anymore so can't help me. I say that's odd! I'm sure I bought it here. I can picture in my head the exact aisle and wall it hung on! I went up to the 2nd floor to check it out. The bike section was rearranged, different kinds of bike seats were displayed. I'm so confused. Maybe I did buy it somewhere else?? Maybe I am losing it?! Either way, the "Supervisor", "manager" was rude, disrespectful, had bad attitude, acted irritated, poor personality, unfriendly! Offered NO sorry we can't help you, no good bye, no thank you, nothing! She just walked away to help another customer. Unbelievable. Offered NO greeting or help when entered either. Why anyone shops here amazes me! How Dick's stays in business is beyond understanding! I will never shop here again. Will avoid Dick's. Will discourage others from shopping there! read more

So how are you guys not able to save our information when we get 20 dollar store credit after purchasing and item 100 dollars or more . Pretty much washed my receipt so I called one day and told them I had a 20 dollar store credit receipt but washed it and it tore apart they said we can look it up ok cool went in the five guys upstairs went up to them and told them what I said on the phone and this dude told me yeah can't look it up and said it's like you dropped and lost 20 bucks . What a joke screw this place read more

I placed my order online for store pick up. The process was simple and easy. I headed over to the self center lockers located at the front of the store, entered my pin code and the locker opened with my purchase inside. My only issue with this place is the parking. read more

The head leadership that runs Dicks as a whole is doing a terrible job of addressing the regional needs of their stores. We don't need freshwater crappie fishing gear in Southern California. Overall the shopping experience is very lack luster. Only a matter of time before they suffer the same fate as Sports Authority, Sport Mart etc read more

Everything is in such disarray down stairs. I asked a girl to help me find something and she literally lied to my face and told me that there were no more in stock, after 10 minutes of me looking by myself I found the item I was looking for. Train your associates dicks! This is so annoying and upstairs in the team sports area I feel like there is never any employees around to help you I press the button for customer service and 10 minutes later still NO ONE.. keep in mind, this was on Monday it was not busy at all! The only credit I can give is to the dude in golf had to page someone to help me all the way over in kayaks. So wack read more

Place is a mess, organize please. I asked one guy if they sold roller blades, he said "nope, only online".. My girl asked another associate before leaving the store and said "yes, second floor by the bicycles." read more

My overall issue isn't with the store itself but with customer service. I had ordered something on the flash sale and was to pick it up at the store. Unfortunately, I was not aware that you only had four days to pick it up, which is difficult when you are out of town over the 4th of July. They canceled my order and told me I had to reorder it with the current price and not the flash sale price (50% off). Needless to say, Dick's has lost yet another customer and many more once I spread the word. UPDATED... So after a couple more emails to customer service, they were able to help me out and give me the sale price for my item. For this I am changing my review to 3 stars. Had I known it had to be picked up in 4 days, I would have opted for home delivery. So if you are purchasing something online, be sure to pick it up from the store in the allotted time. read more

Hrmmm.... I'm not liking how the fitting rooms work. They're scattered throughout the store and require you to press a button for an assistant to come to unlock the door. Waited about 10 minutes or so :/ Their selection is good though! But pretty pricey. Parking is pretty packed due to the nearby Harkins Theatre read more

Called to see if they have a specific golf ball, they said yes and its ready for me at the register. When I arrived, nothing was at the register, they didn't even have the golf ball! Waste of my time! read more

Yoga is my sport of choice. So this year my kids gifted me sumptuous exercise wear that upped my game. Fabric and fit makes such a difference. By their lead I bought a few items from Dick's online until I realized they opened a store in Cerritos Mall. The styles. The vendors. The variety. The prices... Yikes, but I bought a top anyway. Cuter than cute. Great fit. I love this store and plan to be at the door early December 26th for post-Christmas shopping. read more

I came in to buy a hydro flask as a Christmas present and they did not have any cute colors to be honest like only a bright pink and two hideous greens LOL. anyways I asked lindsey for help to get me a nice color and when she left to go check in the back I was like aww man. Needless to say after a few minutes of me just looking through the shelf's for a nice one she returned with the one I wanted !!!! Yay I am so happy great customer service read more

Found all we needed. The employees are courteous and helpful. This store is well organized, Well stocked and very clean. Premium prices.

On line orders can not be canceled after 30 minutes Make an after hours other with "Dics Sporting Goods" online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice. I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I'm in the medical field, if I treated people like this I would not have a job. read more

I love the Dick's Sporting Goods here at Cerrios mall California. The service is Wonderful, big selection, and what's neat about the place is the people are very very very helpful. This is my candy store for fitness for life athleticism for anything that deals with sports I love this place. I recommend this place to everyone. BillyBow Aguirre, Publisher & Visionary of FitnessX Magazine. www.fitnessX.com read more

DICK'S Sporting Goods - BillyBow bought a under armor shirt at Dick's sporting goods. - Sports Wear Near Me - Cerritos, California

Why are there two different review pages for this Dicks at the Los Cerritos Center. Hmmm i wonder maybe to offset all the bad reviews they received on the other page. I miss my sport chalet and sports authority!! read more

Not enough staff on the floor especially the shoe department which I find to be their busiest section. There was one tall, lean young man in a black shirt who absolutely looked like he would rather be anywhere else than at Dick's. It was such a pain trying to find help, we finally found another helpful staff member in red shirt who was able to get us on our way but it took us 25-30 minutes to get shoes to try on. read more

Salma was a great help she took her time and made it a very happy Christmas. Thanks Dick's!!!

Came in for one specific thing after looking online to see if they had ut ,and it stated they did,unfortunately they didnt. Staff wasnt all to helpful. They directed me in the area I needed to go to,but didnt ask if I needed anything or if they could help with anything else. Its a huge store. 2 floors . Walking to the area I needed to go to I seen some good stuff. Didnt bother checking prices though. Im very particular on CUSTOMER SERVICE so when I go to a place and the service sucks it throws me off ,makes me feel unwelcomed ,I understand they might be busy,but a big store like that you would think they hire more staff. Place was clean,and organized,again was not busy,so that also threw me off thinking why is it so lonely. Something to think about. read more

I ought to have checked out the other reviews. But then, so should they, and modify their business accordingly. Like so many others, I am hugely underwhelmed by the customer service and selection here. For such an enormous store, the availability of employees is minimal, and those that are there are flatliners at best, and most have snotty attitudes, with the exception of my very nice cashier, Brandon. I asked three people for assistance trying to find inline skates for my son. Finally found them, but there were no employees anywhere nearby to help, and half of the stock is on very high shelves. I'm a tall person, so very high to me is very high. If there were other options available, I'd have left right then. But the other sports stores have all gone out of business, so we're kind of stuck with Dicks if we need something in a hurry. However, I'll likely just go online (NOT to Dicks online) and order there, rather than come here again. Dicks: Get your shit together, train your employees, else you'll go the way of Sports Chalet and Sports Authority. read more

Just tried to call them to check if a shoe was in stock before going over there. Their phone system did not allow me to speak to a live person. I was directed to text my question. WTH!!!! read more

Went to pick something up that was in stock according to the website. Employee glances at the section and says we dont have it. Didnt bother to check inventory or back room. I asked if I placed an order for pick up would someone then find it? He said no. Well cancel the order if we cant find it. Well that didnt help my situation. He said just order it online and have it sent to your house. I guess they dont want income coming Into that huge rental location. Shows what kind of management a location has. read more