For such a big store, there never seems to be anyone around available to help. Also it's problematic when one salesperson says something is one price and then after waiting in line for some time, a cashier says it's not. read more

I came in with my sonabout a month ago looking for a new bat and glove . I don't know much about baseball but a young man named Steven couldn't have been more helpful. He was busy but still took time to show us different brands and offer advice as to what would be best for my son, not just what would be the most expensive. We will definitely be back. read more

Does anyone even work here? This store is ridiculously understaffed. The 2 people I found working the floor were unhelpful and unconcerned. On top of that, cleats that were on the display racks were not in stock (this after waiting 10 minutes for anyone to even show up). No sleds in the middle of snow season. Maybe 10 left handed softball gloves at the beginning of softball season, and no one particularly concerned about looking for any with me. This was your third chance, Dicks. You won't get another from me. read more

Came to pick up my online order this morning and had the most unpleasant experience with their customer service. The store employees don't want to be bother with question & just keep on going to do who knows what. Cashier is rude and inattentive. Bad management at this location. I don't think I will shop or order anything from Dicks again. read more

Went to buy a pair of sneakers and waited for salesperson for assistance. Pick out a pair of Nike and ASICS she check her phone and said she did not have my size on the latter and brought me the Nike drop them off and took off. They fit but it was a struggle to fit through the opening and had pick out a different pair while she went to get my size and wanted to try them out since I did not like the fit of the Nike and she was nowhere to be found what a waste of my time. I get better help and service at the outlets for less even thou they don't have the latest styles. Don't waste your time GO ON LINE read more

I was very disappointed with my recent online and store experience. Thursday I ordered Basketballs online and when I did not receive a follow up email notifying me that they were ready for pickup, I called the store and was told they did not receive my order. I called customer service and they could not tell me why the order was cancelled. I submitted a new order and did receive an email notice that my order was ready. When I arrived at the store only 2 balls were available, out of my order of 4 balls. This was a waste of time, since I had to travel past 3 - Big 5 sporting goods to get to Dick's. I should have gone to Big 5 in the first place. They had more than enough balls to fill my request. read more

Im a huge health freak and I need new clothes and gear every week. I love shopping at Dicks cause they have all the cute stuff and always in stock. Also very close to home. I usually wait for the deals and come in early. They are very helpful and will be shopping here all through the holidays read more

Wow! First off I love this place. Super helpful and good product... My son is a Boy Scout...Dick's has been so generous to participate in the Scout Camp Card program with a $10 coupon on a $50 purchase... here's my issue... they won't allow the scouts to sell these cards anywhere near the storefront... they told us we had to get permission from corporate marketing each time we wanted to sell... that's a tall task for a 13 year old to do... from my perspective it felt like they didn't want the coupon used. We thanked the staff member and went to Smart N Final... where another coupon on the card is...my son went in and asked the manager who said of course! Happy to support the Scouts! By the way, Big 5 is on the card as well... yea... I'm disappointed with the policy. read more

I bought a bat wrap and they said I could get it installed but now no one is available to install it on my bat. I was told someone would be available but I was lied to. Going to another place. Make sure you get the right info before buying anything here read more

Never ever order large equipment to be delivered to your home. Ordered a treadmill two weeks ago and was said to be delivered a week ago never happened. Found out they use a third party delivery company here in southern California which is horrible have called that company and dicks several times and just keep getting run around. Today was finally going to be day of delivery and i felt my nightmare was going to be over and nope third party even confirmed delivery and no one ever showed up. Called company apparently it was not even really scheduled for delivery. Called Dicks corporate again and lets see if they actually remember to call me back like they said they would Saturday or something happens. read more

Worst and lazy employees. Was placed on hold 5 times for a simple question. Fire another one up on that minimum wage

Priscilla was very helpful and kind when checking me out and helping me find what I needed today. Thank you!

I have always been coming here and have never had bad customer service until today. The cashier Adrian had a terrible attitude and was not at all welcoming. His attitude was disgusting and needs some training in customer service. read more

I was searching for some baseball pants and a fanny pack so I decided to drop by Dicks. I found what I was looking for but evething was so messy, clothes and etc on the floor. It seemed like associates were not existent when you needed help and I waited forever to get a fitting room open because nobody was coming to help me. read more

Came to pick up this jersey and was told they would put it on hold. I drove all the way from Valencia to pick this up and the manager told me she couldn't sell it. If you couldn't sell it you shouldn't be putting it on hold and putting it on the floor. Wasted my fucking time driving all the down here. After they already sold some to a couple of my friends. This is shady practice and didn't even accomadate for driving and wasting gas to come up to Pasadena. You guys should get it together it's not that hard to do your job. You work retail honey. I will be calling corporate especially after you sold 3 of these to my friend. Get your shot together dicks sporting good. The store is crap by the way instead of being on y'all phones pick up the clothes left on the ground. read more

DICK'S Sporting Goods - Sports Wear Near Me - Pasadena, California

It's too overpriced place to shop. I cannot believe somebody pays them for items of low quality. Also the customer service is not good, they have any desire to help the customer mandate him happy. There are a lot of better stores. read more

This location is good, staff is friendly and parking is very spacious. The lines can get backed up but it moves pretty quick. The only issue is employee availability, it's hard to find someone to help you, but others wise it's cool. read more

A nice alternative to Sports Chalet. Big, spacious, tons of different brands, but can sometimes be a bit overpriced. Friendly staff, and the cashier almost gave me socks for like 80% off by accident. Too bad she realized...just keeding. read more

This Dick's Sporting Goods is massive. I was warmly greeted by a staff member who pointed me to the section where I looked for an elastic band and a resistance band. I wasn't able to locate these items and I searched the entire store looking for assistance. I finally got someone who walked me to the area. He wasn't knowledgeable at all about its products. read more

Went there for my son's football gear. The adult and youth sizes are all intermingled. I got there 30 mins after opening. The racks are so pushed together you can't browse effectively. No personnel in the 3 departments that are crammed together. Went to the counter and cashier asked if I found everything OK. When I said no, all they asked was if they could order it online. No other help offered. I complained online. A week later I received a call from the store. The lady said she was calling because I asked for a call. She tried justifying the no help due to counter back up. I called BS and told her there were no lines. She couldn't have cared less. This store, which once was Chick's Sporting Goods, should be ashamed of itself. I do miss Chick's. They had it all, great service and in tune with the communities which they served. read more

Today January 11, 2022, at about 9am, I went into Dick's Sporting good. Will, first of all, I get no hello, walked thru the store for over 30 minutes, and several employees passed by and not one said hello, good morning, can I help you. Now, I get to the checkout line, and this heavy set employee playing on his phone, had time to say hello to a white female entering the store. Now, I still haven't gotten a hello or acknowledge while in line. Soon after this employee waves me to the register, and never once said hello, or good morning, but asked do we have your phone number in our system. We as Blacks get so mad when folks act like we don't matter or deserve the same service. But, when we act out many racist folks have something to say. And I am sure I am not the first black to be treated this way at Dick's. read more

Oddly enough, it seems like Dick's has improved somewhat over time. It or the company that used to be in the area that Dick's bought out was like a Big 5 that had more space and didn't know what to do with it. Knowing Dick's from upstate New York, I do have a fond place for it in my heart, but that doesn't always translate into a good experience (a la most of my experiences at Sport Chalet). Yes, being a SGV person, Sport Chalet should always be my initial impulse for sporting needs, but this is just so much easier to get to than traveling to La Canada. The staff was extremely nice and fairly knowledgeable. The store is laid out clearly. And while my gear stuff for any major outdoor activity would be purchased at REI, this is a really useful local alternative to Sport Chalet and significantly better than Big 5 in my book. read more

I've been here twice and both with my boyfriend for snowboarding gear. I came here earlier today with my boyfriend to mold his snowboarding boots to his feet, where Chick's provides this service for free! The guy working the snowboarding department was friendly and conversed with my boyfriend about Mt. High and Mammoth while we were waiting for the boots to heat up. They were chatting it up, while I sat on the side and waited. Hmm. Learned about this new board that costs $1,000 because it supposedly feels like a feather when riding on it. It's a good store to buy athletic gear - hence the name, Chick's SPORTING Goods. read more

Once again this place was extremely disappointing. Not only does their customer service suck, but the place is a mess. When I shared my feedback with the manager about how difficult it was to shop their Dodger hat selection due to it being unorganized, all he did was make excuses about them being understaffed( what I witnessed was the few employees that were working standing around talking). The manager checked inventory on the hat size I wanted and their system showed they owned 4 units. He then went searching for them and still came up empty handed.... Unbelievable. I miss Chick's Sporting Goods! read more

Hi, Dicks Sporting Good Management/Supervisors: My name is Les Brandt, I drove from Hollywood, CA to your Pasadena location to an instore pick up from my online purchase...I called prior to leaving and spoke with Sarah and Lawrence to ensure my purchase was THERE and will be ready to pick up....I got a confirmation from Sarah and my onnline purchase said "SUCCESSFULLY CHARGED" to my account....so I set out to Pasadena...during traffic...I get there to only be told by your Store Manager Eddie McAfee that the store DID NOT RECEIVE an online invoice for my purchase...after figuring out that the problem was on MY END...and that I had made errrors in the online transaction with my credit card address etc...Eddie remained SUPER CALM and VERY PROFESSIONAL while I was in some what disbelief on my journey out to Pasadena etc... Eddie McAfee in my opinion is one FASTASTIC HUMAN BEING...and I was in awe of how his personality and professionalism while he helped me figure out the problems that could have possibly happened...ON MY END... Its is simple that I tell you...I would continue to drive to and from your Pasadena Dicks location while this man runs your store there...I really enjoy doing business with KIND and RESPECTFUL people and companies that employ them... I will posting this exact message to YELP, now as well..... Thanks again, Eddie...my new work out bench, free weights etc are giving me the BEST training sessions, now and I don't ever have to leave my house to a gym again...after 27 years of gyming it up...no more... Les Brandt read more

To be honest I just about never get anything from Dick's... It seems like their prices are always higher than their competitors and their selection is never on par. For example I went in looking for a stomp pad for my new snowboard. They had 1 type at $15.00 I saw the same one for like $8 at Big 5. I also found a large selection of stomps at Sport Chalet all cheaper than this one solo pad at Dicks... I was also disappointed with their hat selection as I was looking at getting someone a new sports hat for Christmas... So overall I am not a fan... *shrugs* read more

For the first time, I placed an order online and went to the store to pick up. When I arrived, there was no customer service designated area for online orders. All the cashiers were helping others so I had to wait a while to be helped. Once my order was scanned in by Anthony, there was just so much confusion. He didn't know how where the item was, went to a cashier, and then disappeared for a long time before coming back. He never acknowledged or thank me. There was no basic customer service. After he gave me the bag, I opened it to make sure my order was correct because at this point, I don't really trust this situation. Of course, he gave me a damaged hydroflask. When I asked him, he said he would check for inventory and then disappeared behind the cashier stations. I went to ask him again and then he said there was no more and it was the last one. When I asked if I could then exchange it for a different color, he said yes, but you have to get in line so they can do the exchange. The line was a zig zag and I didn't have time for that. My purpose of an online order is to pick it up quickly. I asked him where the hydroflasks were located in the store and he said he would take me there. Right away, he totally disappeared again! Frustrated at this point, I just went to the section myself and there were at least 5 more hydroflask of the same color. I did the exchange myself. My bad experience was further confirmed with another. When I went to the cashier to purchase socks, the cashier would not even make eye contact with me. I gave him the socks for purchase, I stood in front of him, and I gave him my scorecard coupon, but yet he did not acknowledge me. Instead, he looked at my husband and asked him what is your phone number. I told him what phone number did you need? Again, he looked at my husband for the number. My husband gave him his number but of course it wouldn't pull up my account because it was under my phone. I told him off and his answer was the radio is too loud. Wow, I can't believe I experienced this right in front of me. The disrespect made me feel like it was 1920's again. I can see why theres 3 stars on yelp for this store. In a time when Amazon is taking over retail businesses, I can't believe stores would hire people like this to represent their store. I will never waste another $1 on this store ever again. read more

I needed a ski/board rack for my car before my Mammoth trip. The first guy I encountered at REI in Arcadia was clueless and wasn't aware that with my factory roof rack, I didn't need additional gear like he suggested. I returned after going home to check the website and the second guy I encountered knew his stuff, but they didn't have the Yakima Fatcat 6 in stock The Fatcat 6 at Sport's Chalet in the Arcadia mall was opened and missing the instructions manual and screws I had gone to Chick's the night before to get my board waxed for $15 and the customer service was great. When I asked where the tuning department was, the representative offered to walk me to the section. Though I did have to wait sometime to pick up my board because they didn't have it done in the time promised. But they made up for the initial experience because they not only had the Fatcat 6 in stock, but mounted on my car for free. The guys here work on commission and they'll help you put together a skateboard or snowboard at no added cost. read more

This place used to be called Chicks, now it's Dicks,..so if you were looking for Chicks, this is the same store. I walk in, it's a sporting goods store for women to go shopping in and despite the new name, I along with most men, I imagine are disappointed that we got suckered into walking into this store thinking they've got a large selection of I don't know....sporting goods, like tennis balls, basketballs, raquets, etc. Not really enough sporting goods, wasn't impressed , I feel like it's missing something. I think had they combined the name, it would have been worse so I can't blame them on the branding but it's not a sporting goods store as much as a clothing store. read more

Purchased over $250.00 in baseball equipment, clothes, glove, shoes and etc. Find out my kids little league and Dicks offer a 20% discount to the players! Long story short, Dicks refund 20% of my purchase with no questions asked! Awesome customer service and going above and beyond! Ended up buying more than my refund, but I will continue to give Dicks and Golf Galaxy (same company) my business! Thank you! read more

Came in looking to buy some weight training equipment. Had some questions, but store staff managed to evade me no matter where I went. Just as well, since everything I looked at, from jerseys to shoes to hats, seemed to be premium priced. Left here and made my purchases elsewhere. What a perfect name for a store. Couldn't have said it any better. read more

Drove all the way to the store to find out they don't have any fishing supplies. Also, all around rude service. Get it together DICK'S.

Thanks for being a responsible gun retailer and implementing common sense policies! If our government can't be sensible, business owners can! read more

Had to pick up a pair of shoes for a fitness class so I figured to go to a store that has a lot of options. Not only did they have plenty of options, but the person who helped me was very well versed in sizing and figuring out what shoe would be best for my fitness needs. Customer service could not have been better in my opinion. It was only about 25 minutes for me to get in and get out and leave confident with my purchase. When coming here for shoes, I do recommend this spot as they have a large stock of differing athletic shoes. I also recommend this place for other sporting good equipment! read more

Pleasantly surprised by my first-ever visit to a Chicks! I proceeded directly to the snowboarding department and dropped my board off for a wax ($15). While there, I took the opportunity to check out their snow hardgoods selection. It was huge! They had a big sale on all helmets & goggles and it seemed like most of the rest of the dept was on sale too (tons of orange-tagged snowboards.) I snagged a new ProTec helmet for just $48! Only a fair selection of bindings & boots though. I only saw about 6-8 of each on the floor. And barely any women's stuff though I did see women's Burton Mint boots for $129.97 on clearance, too bad none in my size. The people working here are super friendly and helpful. The store itself is huge, offering everything from skateboards & skate helmets, to bathing suits, to roof racks, snow pants/jackets/beanies, and a HUGE selection of traditional team sports clothing & accessories. It was definitely a one-stop shop for all things sport. And the prices (almost everything I looked at, at least in the snow sports section was on sale) were great. Highly recommended. read more

I wanted to give a shout out to Mike who helped me with a complicated exchange/return. He dealt with my problem quick and provided great customer service. read more

went there around 7pm.. not bad at all.. great customer service for me! And on top of that a workers whos only been there for like 3 weeks did a wonderful job helping me out with the sales price!! I cant believe i got the whole winter/snow gear set for less than $200!!! Great Stuff!!! A+ read more

After waiting 1/2 an hour for someone to help us with the treadmills, we ended up buying the floor model treadmill, without an additional discount. But right after we purchased it, everyone disappeared. We had to take the treadmill apart ourselves and rolled it right out to the parking lot. If you want a do-it-yourself sporting goods store with awful customer service, the worst of which came from the manager himself, this is your place! I've never had such an awful experience and will not be back to this location or others. read more

Overpriced. Not worth it. No service. No thanks! If I am going to over pay for my sporting goods I will go to Big 5 or Sport Chalet. Arrogant employees. 1 Star read more

If I could give their customer service a negative star - I would love to. After working out one day I stopped to buy a pair of running pants & obviously didn't try them on- I just came from he gym. A few days later I was going to wear them but put them on and the tags itched like hell and I cut them off. The pants were too big and when I tried to return a 60.00 pair of pants I couldn't because the tags were cut. The Manger named Sarah was so rude that I will gladly find another fitness store to shop on since customer service was such poor quality. I think if Sarah really is a manager than she needs to be retrained by the corporate office. read more