Service by Jorge was excellent! Helped us find soccer gear (cleats, shin guards, socks). Super knowledgeable and friendly. The price of all the gear was reasonably priced. We will definitely come back for all our sports needs. read more

DICK'S Sporting Goods - Nike soccer cleats for turf and grass. - Sports Wear Near Me - Petaluma, California

Eddie from the shoe department was very helpful, had very good customer service by making the interaction with ease & helping point out the sales on shoes. He was helpful by walking me up to the registers since it was my first time coming in to this location. read more

Went in to this location to try out a few drivers I look around and finally have my heart set on one I wanna try out so I press the help button and this lady walks lazily over to where I'm at like I was a burden and just wanted to get me out of the store so she finally gets to near the golf area and I tell her I'm looking to buy a driver and this is one I wanna test out to see if I like it she then looks at me like I was some kinda alien and starts to blab about a club try out fee that would be refunded to me if I purchase the club I've been going to dicks for about a little over half my life and I've never ever been charged to "try" out a club and then she continues to say she's been here a very long time and they've always charged to test out a club lady since when dose a sporting good store charge to try out any type of product that' has demos available? What's next if I want a pair of shoes or golf shoes they're gonna charge per step I take in the shoe to see if they fit correctly? Very unprofessional if you ask me and I rather take my hard earned money down to gold mart down in San Rafael at least tell treat you with respect and not try to charge you to try out a club that's probably been hit hundreds of times.. shame on you lady for supplying such crappy service read more

I went in with some time to kill on my way up north and was greeted by the friendliest staff I have encountered at a department store in a long time. Ariadna and Joshua were amazing in getting shoe sizes I needed and going online to order me items they did not have in my size. Thank you for the A1 service Dicks please take care of these employees as they are great ambassadors of your brand and deserve recognition. read more

We spend thousands of dollar every year on athletic gear at Dicks in Petaluma. We bought a pair of cleats and my son wore them 30 minutes and we needed to return for a larger size. The Dicks in Santa Rosa told us they would take them back but when we went to the Petaluma store they would not take it. If you might haha to exchange something do not go to this location. Dicks in Santa Rosa has a way better policy on customer service so we will be only going there in the future. read more

The service here is great the manager and an employee (IN TRAINING)Mauricio was very helpful.their selection of items is great I bought a bike from here once it's a great bike. This place really values their customers, I get nervous asking for help from people, but the people here are very nice and kind. you can buy items at the store for a great value. Dicks In Petaluma is a great place!!! I also think it's really cute that they call themselves teammates on their name tag!!!!!! read more

Went in today early morning around 9am to return some shoes and the cashier was just so rude to my partner to the point that i stepped in with the same tone they them were giving us . Don't recall their name but I do remember it said "Lead " . Was baffled to see that they were a lead. Get better managers or teach them to be better . Greeting and being polite goes a long way . read more

We had a good experience here . Tommy , a head coach ( manager ) so helpful . But we also had other people helping us in the shoe dept & athletic wear . Before we ended up here , we went to a store in San Rafael, that had total car salesman energy,,off putting , Weird . So this store was so refreshing , absolutely no pressure & they were helpful and knowledgeable. Also , very friendly vibe . Roomy store , big selection . Go here . It's worth it . read more

worst store ever, online they show 7 items only to get there and they have none . asked around and it was like Deer in the Headlites ! Not one person could tell me if they were someplace other then I was looking ?I or if I can order and pick up later ? No one could offer anything so I wont ever be back . I should have read their reviews before going there ...My Bad ! read more

Kyle is the best helped me with air on my scooter he went above and beyond for customer service. you need people like Kyle

I had every intention on starting the process of getting of custom fit for some new golf clubs. It's a shame that there weren't any employees interested in seeing if I was in need of assistance. Granted I could have made an effort to go find someone but the three or so employees that walked in the general vicinity seemed disinterested in making the effort to approach a customer. Good thing there are two golf mart locations within 40 minutes that have a greater selection despite my want for new Pings. read more

Omar has the best customer service! I had to go back to exchange my shoes that were to narrow for my feet. The first time I went I barely got any help but when I went to exchange them I had the opposite experience. Omar was helping me pick out wide shoes for my feet, he had many recommendations and spent at least 40 minutes with me to make sure I found the perfect shoe. I ended up buy two pairs because it was such a great experience and Omar was so knowledgeable. He deserves praise and a raise! If you go there ask for Omar in the shoe section! read more

Updating my review from 3 to 5 stars after talking with the management team. They listened to my issue and made it right! I appreciate them understanding why I was frustrated as a customer and very quickly resolving the issue! THANK YOU! read more

They have one of the worst return policies of all retails. Returning a used product is like grinding teeth and nails, even with a receipt. If you are going to purchase something, don't expect the return process to be smooth as other retailers. Going back to Big 5 Sporting Goods for my sporting needs. read more

Absolutely terrible store. Not even going to waste anymore thoughts giving details. I won't be returning! Big 5 here I come

Bad customer service. When a manager is needed then you won't see one in sight. Hopefully they train their new workers better and give them support when needed. read more

It's hit or miss every time I shop. Today I went in with a gift card (turns out a bonus). It's only for in store use, it's all got to be spent in product. They won't deduct tax. I've got no problem with it but none of the clerks seemed to be familiar or prepared for it. What should've been a five minute transaction took closer to 20. I had also ordered an item on line. A gamma tennis cart. Not once, but twice they shipped it and had folded the plastic bottom compromising the integrity of the product. I returned it to the store, and they are unable to replace online items from the store. So that is why I had shipped the replacement and it was repeated. So I gave up on that order read more

Love this place, great prices, huge selection, near Tesla charging... what's no to like. Service is available, but not too pushy read more

What a cool store. I know this is just a glorified Sports Authority, but its got a large range of products and items to choose from. They even have a treadmill to try out running shoes. I didn't see any employees around that area to ask them what the deal was, but it still looked pretty cool. The entrance to get into the shopping center is turrible (Charles Barkley voice). We accidental got back on south bound 101 trying to get in LOL. I'm sure the signage will be approved on once all of the other stores open though. read more

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Oh my gosh! Twice you have rescued me with presta tire tubes! So I am out in the middle of nowhere when the flat tire happened. Not to worry I told myself. I've got the Mi**s Bi**s presto tube I recently purchased from them in my bike bag. Uh, no, I had a Schrader valve tube they sold me for my very roadie bike! Ugh! So I walked the bike with a flat tire to Dick's and was sold the best little presta valve tube in the world! Keep being the best bicycle shop in town. You are afterall, the only bike shop east of the Petaluma River. read more

I used to hate going to this store. There was no one working the floor and if you actually found a salesperson they seemed to know nothing about the stock and couldn't answer your questions. I usually left without buying anything. But my last experience has changed all of that. Yesterday, I went looking for hoodies and sandals. I was approached twice by employees asking if they could help and in both cases, they actually did. They answered all of my questions, brought stock from the back in my size and I went home happily with my purchases. This morning I returned one of the pair of sandals because I chose the wrong size (my mistake, not theirs) and my money was refunded with no problem. The cashier even tried to find the right size for me but they were out of stock. I don't know what happened to make this store up its game. Maybe they have more employees for the holidays. Or maybe corporate woke up to the fact that customer service matters. But I hope they keep up the good work. read more

Staff is incredibly helpful - especially in these wild times. I'd purchased a workout bench for my fledgling home gym two months ago, and unfortunately it was missing two essential parts for assembly. After being led around in circles by the support line for months and encountering dead ends via the manufacturer, manager Clayton did some digging and was able to find the missing parts for me. He was friendly and patient and turned a very frustrating and negative experience into a positive one. :) read more

Went there looking for golf equipment and they had exactly what I was looking for. Cashier staff was personable and pleasant. Keep up the good work. Will be back soon for my other sporting needs. read more

Who wouldn't go for a Big Dick's? And who wouldn't go for a gun day, like the last guy in this sequence? https://www.youtube.com/watch?v=jVSkmi9qEZA Dick's is an immersive place, with various themes like running, strength training, archery. They even have creepy taxidermy (something normally reserved for "nature centers" like Bear Valley at Pt. Reyes NS, Napa's Carolynn Parr, or St. Helena's Bothe/Napa Valley State Park) Their heaviest dumbbells are 45-55 pounds, so don't expect the kind that would help He-man simultaneously best Superman AND Batman in arm-wrestling (yes, Petaluma is famous for arm-wrestling) Don't expect beefcake-filled "Muscular Development" and "Muscle&Fitness" magazines on the way to the cashier. The service is pretty aloof. They have a huge selection, tend to inflated prices, they're OK. read more

Everyone seems to have staffing shortages, but the Petaluma Ca Store not only have plenty of staff on hand, but they are very helpful & super friendly as my wife and I bought a things from various departments and a number of staff steered us in the right directions. They went as far as to walk us to some merchandise cheerfully. To pile on more goodwill I left my cell in Golf Shoe section and about a half hour later when I called them they had it. A young man at service counter named Alex had it securely put aside for me. I want this staff! read more

I wanted to give a huge thank you to Kyle! He helped my son and I find the basics for baseball. He was so patient and helpful. We had a million questions about bats and helmets and cups and gloves etc etc. What a sweet dude. He offered fantastic customer service! Thank you Kyle you deserve a raise! read more

What a crappy experience. I went in earlier today to look at some new Giants gear...they are playing later so I was stoked. As soon as I go in everyone says hi...seems very friendly. As I am looking through the sweatshirts the sales associate says to another: 'Might as well send all this crap back. They are going to lose.' His co worker says 'Ssshhh' and he says, 'I don't care. I'm not a fan.' This was enough to piss me off because I was decked out in gear. What a jerk. It was like he was directing that comment to me... However...then came the icing on the cake. A third worker came over and said 'I don't like it when people snitch on me!!' And the guy was like 'who'? And she was said 'I dunno someone snitched on me in here.' Come on Dicks. Get it together. I was going to buy your ridiculously overpriced, but cute Giants sweatshirt. What did I do? Walked out. read more

I can't give zero stars I guess, this is the place where costumer service comes to die. No greeting walking in, I didn't see an employee for 15 minutes. When I did they were too busy playing grab ass with the other "employess," I bit the bullet and walked towards them for help any way, they glared at me then scattered when I was almost close enough to get someone's attention. The only time I was given any attention was when I hit the button to have someone open the dressing room, and that was greeted with an attitude like I had pulled her away from something far more important. The selection, don't go for shorts right now, some how they only have basketball length or super short paper thin, in ANY brand. There might have been something else but I couldn't locate it, maybe if I had any assistance besides dirty looks, terrible attitudes and outright avoidance I might have paid the outrageously high price. But I guess we will never know, its not worth another trip...ever. If you read this and are in ANY POSITION of influence at this store you need to seriously rethink your staff choices. read more

If you want people to ignore you and if they do stop folding cloths not to have a glue what they are talking about. I've been in here 5 times and the same thing happens every time read more

The driveway into this shopping center is a little strange, but I imagine this is due to it being new. If you get off of 101 South bound, you go right on E Washington and then turn left at the light into the fair grounds. The road loops back to the shopping center. I know that Dick's is a chain store, but I've never been to one before now. It is a huge sporting goods store with everything from apparel to bicycles. Their golf section is large and has a putting green. The prices I saw in there were competitive. Their shooting section featured some slightly more expensive shotguns and they did have ammo in stock at regular prices instead of the inflated prices that most retailers are charging right now. I definitely can't wait to come back when I have more time to check everything out, but I was happy with this shopping experience. read more

Bought my son a $350 baseball bat and it cracked within 3 weeks. Brought it in to see if they would let me exchange it since it's within the 30 day return time. The Manager and Asst manager said they will NOT take it back and we need to contact the manufacturer for help. A $350 product should last longer than 21 days! We have a week long tournament and no bat. Did Management care, nope. Save yourself the stress and go to Play It Again Sports or buy from the manufacturer directly. read more

I love me some Dicks...sporting goods. Get your mind out of the gutter. It is important to set an appropriate expectation about what you are going to encounter. I came wanting to see a huge selection of top sporting goods, clothing, and accessories. I did not come expecting that I was going to get a lot of help and guidance. This IS a big box, sports mega store chain, after all... There is a great selection of everything, with varying price levels, too. In the clothing front I was a little disappointed that they don't carry more clothing/sports bras for larger women. read more

Petaluma finally got a real sporting goods store. I love the organization of the departments, so you get a concentration of items in your area of interest. I must comment, though, on the entrances and exits to the mall in general. This is not the fault of Dick's, but the developer (Regency) of the mall. The layout makes no sense at all. To exit the main driveway onto Washington Boulevard, you have to wait for all the cars queuing up to get on the 101 going south. It becomes gridlock, especially during rush hour. Plus, coming over the overpass, you cannot make a left turn into that driveway as it is blocked by the median. I wonder what dunce engineered this? Some Yelpers commented that the traffic problem is short lived. Not so, folks, we are stuck with this monstrosity forever. But, Dick's Sporting Goods is a great store - and you don't have to drive to Santa Rosa, Rohnert Park, or Novato to get your stuff. read more

We came back to buy shoes recently, 6 pairs between multiple family members and spent close to $500. We had to return 2 of the pairs because within a week they were falling apart. One of the pairs we had to return a second time that same week because after one wear, the entire sole was falling off. The management handled the situation well. Which is why you are gaining a star. I still don't love the clothing selection. Fishing section is great. Some of the specialty sportings goods sections are nice. But the 60+% of floor space the clothing is taking up, isn't worth wandering through. read more

This store stinks, they NEVER have any sizes in stock and there is never an associate around to help on the floor. When you have just a simple question about size, product or location, you have to stand in the line for purchase JUST to ask! There is only one associate and the product knowledge is next to nothing. They always have to call a manager and even then, after a long wait, they always have the same answer. You can order it online and we will ship it to you....no help, no way to try things on, no product knowledge. They just exists for a paycheck, no investment in the job or the store, no pride. Then when I have an issue with a product I get referred to the vendor directly. Seriously?? The response I got from the vendor was even worse: From Under Armour...."We apologize for the inconvenience! We have a 60-day return policy that we abide by, if our customers are unsatisfied with our gear. Anything past the timeframe, we review by a case-by-case basis, however we would need some purchase information. We'll be sure to pass the feedback along to our Product Team to take a closer look at. If you happen to find any purchase information though, let us know!" The only reason I have them 2 stars instead of 1 is because they have me a better answer than UA I. That there is a design flaw in the product and they are sorry. What a waste. read more

For one-stop shopping, this is the best sports store there is. Sure, specialty shops might offer higher-end merch, but I came for three specific things and they had them all and tempted me with more. I was at two other sports stores before this today and neither one had anything I was looking for!!! I learned my lesson, come here first. read more

DICK'S Sporting Goods - Just a fraction of the store! - Sports Wear Near Me - Petaluma, California

Wow were to began here. First off I am single father of 2 daughters who are going to play soccer this year and one of the girls was in the need to get soccer cleats. We went to Dicks sporting goods in Petaluma for the purchase. I must admit I maybe picking sometimes regards to service I receive. I went in there hoping to find the shoe person there, give my daughters shoe size, what are my cost options. purchase and be on my way. Here is what I got..... the cleat area a disaster. there is no way to know what any of the prices are on anything. There was stacks of merchandise scattered everywhere. No posted prices.. I ask for help.... was pointed back to the cleat area and was told here you go, No starting to get frustrated. (see I am looking for someone to show me my options and be on my way).. okay on my own now... try on shoes ... how much is this one ? tracked down same associate and was directed to go to the front of the store to price check. carried 5 boxes of cleats to the front area.... at this point I asked to speak to a manager. She was young Polite and apologetic. she traced down a price gun and she helped get are needs and offered a discount on our purchase. I did make my purchase there. I bought bikes here same store, really same story. they have lots to chose from but they lack lack lack in help and organization ... ect. This will be my last purchase here... By the way. I am the coach of my daughters soccer team and for sure will share my experience with parents of my team members. I hope this helps you on you choice to shop at Dicks sporting goods in Petaluma They have lost my business for sure. read more

Love this store! A much bigger selection of merchandise compared to other sporting stores like Sports Basement. Everything is clean and well organized. The staff is always super friendly and helpful! Big thanks to Jonathan for helping me find what I needed today! read more

As far as these guys selling firearms, I would not buy from them. I saw that they had a sell on a rifle I was looking for....so I asked the clerk if they had the caliber I wanted....he had no idea how to figure out what caliber the rifles were....zero gun knowledge. I asked about some shooting accessories they also had on sale....and again they had no idea what I was asking about. I'll never buy any guns or gun stuff from these guys. read more

What was I thinking. Tried to return a bike helmet. The receipt was about a year old. I know that is a long time. I was just looking for store credit or a different style. They said no problem but they offered me less that half of what I paid for it. Perfect in box helmet never used. And a brand and style they still sold. What a waste of space in our community. I am sure they wont be in business there much longer. People do not have time to waste with poor customer service with so many on line options. I will donate the helmet before I will let Dicks give me half of what I paid just to put it back on the shelf. Good luck to the employees there. Better start looking for a new job. read more