Short version: Had a mostly good, but mixed, experience the first two visits. But the last one was…read moreso uncomfortable and borderline hostile out of nowhere. Will not return. Long version: The first time I needed to adjust the lie angle on my irons a few degrees. He was very friendly and professional at the time. He insisted on doing a lie angle board and I went along with it even though I knew what adjustment I needed. In retrospect I should have been more insistent, so I'll take responsibility for that, but he likes to stick to his process. The adjustment was much stronger than I planned on getting. After using my clubs for a few weeks, it felt off, so I ended up going back to him to get the adjustment I originally wanted. He was cool about it and made the adjustment. He charged less this time around - he actually hesitated charging at all. After building a rapport I planned on being a repeat customer. So several weeks later, I reached out to him about adjusting the loft on a single iron. I told him it wasn't urgent. We arrange a time to meet - all seemed ok. When I get there he starts doing the adjustment and the tone shifts. He starts telling me about how I'm wasting his time with this loft change and how other customers asking for small adjustments are wasting his time. He's dropping F bombs and coming across really hostile. Keep in mind, this is a paid service and didn't ask for this as a favor. 5 minute non-urgent job for $10. I was completely taken off guard. I found myself in a position verbally defending this adjustment that *I was paying for*. I couldn't believe this guy was mad about getting work requests directly related to his club repair business. He also could have turned down the job before we both went through the trouble of meeting. I was very explicit on what the adjustment request was. Bizarre. I've read other reviews about similar outbusts and I totally understand now. Based on the reviews, he can be really great or really angry. I've seen both sides after 3 visits and after that uncomfortable encounter I don't think it's worth the unpredictable volatility.

The customer service that Mike gives me is great he is very knowledgeable about the golf game and…read morevery helpful I enjoy speaking with him about golf he's a great man

I was looking for just the right golf shoe and found it here. The staff was patient, friendly and…read morehelpful. They found my size shoe at another Golf Mart store and sent it to me. The price was very reasonable and the Adidas quality is excellent. I will definitely shop here for all of my golf gear.

Very disappointing experience at Golf Mart…read more We arrived on Sunday at approximately 4:45 PM because Google showed the store was open until 5:00 PM. Before we could even enter, an employee stopped us at the door and told us they were closing early. We explained that we only wanted to take a quick look around, but he went to ask the manager anyway. Manager John Z. then came to the door and told us the same thing--that we couldn't come in despite it still being within posted business hours. He offered a lame explanation about a power outage the PREVIOUS day and internet issues, but none of that explained why the store was refusing customers 15 minutes before its advertised closing time. How did they stay open from 10am-4:45pm? Yeah, totally not buying that excuse. If the store needed to close early, the hours should have been updated accordingly. Instead, customers were led to believe the store was open, only to be turned away at the door before the posted closing time. It felt like they simply wanted to leave early rather than honor their stated business hours. Very frustrating and not the level of customer service I would expect.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

By far, this is my favorite golf store on the planet. While it's relatively small (compared to to…read moresome), it's packed with great gear. What isn't there, Paul can order. He is absolutely the best in terms of finding gear for you (from balls and gloves to an entire golf club set)!

The selection, service and value for your buck is all worth it. Heard of this store through my you…read moregrest son who is now a golfer and I love how they have a wide selection of clubs, accessories, clothes and shoes for men and women. Just remember if you're purchasing shoes or clothing, their staff will truly inspect your return checking every small detail including smelling the shoe. (That's the first)!

This is my second fitting with Darron DeGeorgis at Keppler's. My first visit was for complete set…read moreof Ping irons. Wonderful experience. I wanted to look in to replacing the "top" of my bag. I scheduled an appointment with Darron. A very simple process with Keppler's. I went in ready to remake my driver , 3W, 5W and possibly the hybrid set up. Keppler's Ask that you only bring in the clubs you are looking to be fit. Darron had the hitting bay set up quickly, and after a warm up, we started. I hit my current driver, usually 4-5 hits at a time. Darron evaluated the results and started to calmly make changes to my driver head and shaft. He also had me hit 2 different "new" Ping drivers and evaluated those results. Darron then had me hit my 3W and 5W. He liked the numbers, but made some loft adjustments on each and I was hitting them well. He had me go back to hit my current driver with a Ping shaft change. That was the correct set up for where I am currently. Bottom line, I was ready to replace three to five clubs. I was VERY satisfied with a shaft change , along with some setting tweaks. I was hitting the driver much better than when we started, and have even more confidence in my 3W and 5W. If, your goal is to be in the best equipment, fit for you, go see Darron. He is truly invested in you and your game, not in trying to sell you some "magic". Keppler's is terrific. Thank you Darron.

I have been getting my grips done here over the years, and unfortunately will be shopping elsewhere…read moregoing forward. I wanted to try the new Golf Pride "Align" grips, and had heard about issues with golfers going to other shops and having them installed incorrectly, causing swing issues. The first issue is the price. Kepler's is about 15% more expensive than other local shops, but given that I thought they specialized in grips, I figured it was worth the cost to ensure correct installation. The second issue is the service. Upon arriving at Kepler's, I asked how they ensure the grips are perfectly straight, and the gentleman said, "We've been doing this for 40 years." I asked if they had any equipment to ensure they are perfectly aligned, and he said that doesn't exist, which is incorrect. Other stores in the area have lasers and jigs to ensure perfect alignment and installation. I figured I would do it anyway, even though it's more expensive, and they are basically aligning them by "eyeballing it," as they told me. The third issue is the installation. When I went to pick up my grips, several of them were twisted, and the Align line was veering off to the sides. I pointed out the installation issues, and they said, "Everyone's eyes are different," and started arguing with me about whether they were aligned or not. They ended up fixing the alignment after I pointed out the exact issues, but overall the grips still seem off in several areas. Going forward, I'll be going to another local store that has friendlier service and actual alignment equipment to ensure the grips are installed correctly.

Visited this store on a whim on a Sunday afternoon because my wife wanted to shop at the new Mega…read moreMart that opened nearby in old Target location. Have to say, I was pleasantly surprised when I asked about using the hitting bays to demo clubs, and a nice young lady got me set up and even said she would build clubs with shafts to my specs to try! Wasn't expecting that level of service. Unfortunately, she had to excuse herself and another gentleman took over who wasn't as accommodating in offering to build to my specs. Got to demo three of the hottest new drivers and 3 woods with no sales pressure in their state of the art golf simulators. Although, I didn't buy, I was impressed with the service and selection. Then I began walking around the store and saw they have a Trackman practice area that people can sign up for as regulars and a good amount of clothing and accessories with many popular retail brands (Nike, Adidas, etc) and lesser known but quality looking apparel on sale for reasonable ($50 and under, not $100-150 on sale) prices. As a regular shopper at the Golf Mart Superstore in South City/San Bruno, I would day this store is nicer but doesn't have as many used clubs, esp. from top brands like Taylormade, Callaway, Ping, etc., to choose from. As an avid golfer interested in improving my game, I will be back soon to try out more of the latest equipment or perhaps take advantage of their practice program or free fitting service, too!!

Jeff Laureda (Front end lead) at the front desk was just the best in terms of expertise, efficiency…read moreand performance when I took my putter in to have the grip changed and the loft, lie and length adjusted. Great job !

Came in to purchase a complete set of clubs and can guarantee it would have been their easiest sale…read moreof the day. I'd already done my research and just had a couple quick questions to ask. After 30 minutes of being in the store - not one employee asked if I needed anything. Others who came in after me were greeted and offered help.

I came here for a driver fitting. Upon my arrival, he gave me a warm-up iron. Then I hit a few…read moreballs with a practice driver with a recommended shaft, and based on my swings, he made the adjustments and once that was done, I went over to the pro shop picked out my shaft and my grip and I gave it to them to install and I got it back a few days. No issues works perfectly.

I originally bought my PING driver here, and the customer service has been excellent. As someone…read morewho golfs a lot, I've had my fair share of topped shots and less-than-perfect swings, and the weight on my driver has unfortunately broken off several times. Each time I've brought it in, the staff has been friendly, knowledgeable, and quick to help. They've sent my driver head directly to PING under warranty at no additional cost, and the turnaround time has always been surprisingly fast. I really appreciate how quickly they handle warranty claims and get clubs shipped to the manufacturer. If you're looking to buy new clubs, I'd definitely recommend purchasing them here. Not only do they help you find the right equipment, but if something covered under warranty goes wrong, they'll take care of the warranty process for you at no extra charge. That kind of customer service is hard to beat.

While they have some good stuff, expect the products they sell to be gimmicky…read more What I find amazing is that, in today's golf environment of custom fitting, they don't actually have the parts that make for a custom fit. If you're looking for head-weights, for any club by any manufacturer, don't expect them to carry or be able to order. I was told to check with the repair shop as they may have them. I was told, "sure we have them, but they are for the shop kit and we don't provide them to customers." But, if you're looking for that Gopher Head Cover you didn't know you needed, they are the perfect store.