Great guys and they know their stuff! They are excellent at fitting you to the right clubs and…read moreare very honest about what clubs work best for your swing (Mizuno Irons and Ping Woods in my case). They also helped me out of a jam this week as my Driver was 'injured' by an errant Alaska Airlines baggage person and the club was as good as new in one week. Friendly and skilled at custom fitting the right clubs - that pretty much captures them. Why go anywhere else?

I have been to both Golf Galaxy and PGA Superstore and I can confirm Alameda Golfworks has a more…read moreknowledgeable staff to help you in your golf needs. I booked a 1 hour session and the fitter was able help with my very unique case within 45 minutes. Will be coming back for all my golf needs.

Short version: Had a mostly good, but mixed, experience the first two visits. But the last one was…read moreso uncomfortable and borderline hostile out of nowhere. Will not return. Long version: The first time I needed to adjust the lie angle on my irons a few degrees. He was very friendly and professional at the time. He insisted on doing a lie angle board and I went along with it even though I knew what adjustment I needed. In retrospect I should have been more insistent, so I'll take responsibility for that, but he likes to stick to his process. The adjustment was much stronger than I planned on getting. After using my clubs for a few weeks, it felt off, so I ended up going back to him to get the adjustment I originally wanted. He was cool about it and made the adjustment. He charged less this time around - he actually hesitated charging at all. After building a rapport I planned on being a repeat customer. So several weeks later, I reached out to him about adjusting the loft on a single iron. I told him it wasn't urgent. We arrange a time to meet - all seemed ok. When I get there he starts doing the adjustment and the tone shifts. He starts telling me about how I'm wasting his time with this loft change and how other customers asking for small adjustments are wasting his time. He's dropping F bombs and coming across really hostile. Keep in mind, this is a paid service and didn't ask for this as a favor. 5 minute non-urgent job for $10. I was completely taken off guard. I found myself in a position verbally defending this adjustment that *I was paying for*. I couldn't believe this guy was mad about getting work requests directly related to his club repair business. He also could have turned down the job before we both went through the trouble of meeting. I was very explicit on what the adjustment request was. Bizarre. I've read other reviews about similar outbusts and I totally understand now. Based on the reviews, he can be really great or really angry. I've seen both sides after 3 visits and after that uncomfortable encounter I don't think it's worth the unpredictable volatility.

The customer service that Mike gives me is great he is very knowledgeable about the golf game and…read morevery helpful I enjoy speaking with him about golf he's a great man

Visited Golf Mart in Walnut Creek this past weekend and found the set I've been looking for that I…read morehad previously seen in the south San Francisco location back in May. First time at this location, and parking was super easy in their lot. The store layout is very clean and easy to navigate. Plenty of selection when it comes to apparel, clubs, and bags. They had like 4 hitting bays with launch monitors. Scott was able to set me up with one while I tried out a few iron shots with the set I was eyeing. After a few swings, I was sold. Working with Scott and Jeremy was a breeze and ended up with a brand new putter as well. While some people like to thrift shop for clothes, I like to do that with golf clubs because the demo and trade-in pricing on clubs are a good way to save money of clubs that you actually want. The 90-day return policy for store credit allows you to take what you buy out and play them for up to 90 days. If you don't like it, you can swap them out for something else. And with golf, the money can always be spent on something golf related. Played my first round with my new set, and love em. Will probably be back to get them re-gripped soon.

Update on previous post. Came back due to needing urgent assistance as I had a scheduled tee time…read morein the area. I was helped by Scott and because of his friendliness, I walked out with a new (to me) 3 wood. Couldn't be happier. Thank you Scott and the staff at the golf mart.

Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

The selection, service and value for your buck is all worth it. Heard of this store through my you…read moregrest son who is now a golfer and I love how they have a wide selection of clubs, accessories, clothes and shoes for men and women. Just remember if you're purchasing shoes or clothing, their staff will truly inspect your return checking every small detail including smelling the shoe. (That's the first)!

Paul the owner is very helpful but he can also get very busy. I've gone to him several times to…read moreget my set regripped and had the lie bent from 52 to 51 degrees on my wedge and been happy with it every time. Prices are reasonable. Give him a couple of days to get it done though because he has fittings during the day, too. He has regripped a single club for me while I waited though. I haven't bought clubs from him yet or done a fitting but he has a lot of sets and individual clubs to check out.

I went in to get a wedge regripped and was immediately greeted by someone behind the counter who…read moreattended to my need. However, while I was waiting and browsing, I started looking at hybrids and Jason asked me to give one a try. He was very helpful and I ended up buying a used Taylor Made M2 4-hybrid from him for $50, plus he put a new grip on that one, too. Very pleased that he didn't try to talk me into getting a new $300 club like many shops might. Very pleasant and knowledgeable staff. Reasonable prices. If I'm back in the East Bay nearby I will stop back in.

Kepler's Golf in Walnut Creek has a great family-type atmosphere and is the kind of place where…read morethey genuinely get to know their customers. I was first referred there years ago by a fellow golfer, and since that first visit I've been a regular customer and have also referred many of my golfing friends there over the years. It's a comfortable shop with people who clearly care about helping golfers improve their game. The staff is extremely knowledgeable and always willing to spend the time helping you find the right club or shaft for your swing. In my experience, their shaft selection is one of the best I've come across. They also have all the equipment needed for excellent club fitting and really work with you to match the equipment to the way you swing and play the game. Whether it's dialing in the right shaft, doing repairs or making adjustments, they have all the right tools and experience to get it done right. You can tell they've been doing this a long time and take pride in what they do. It's one of the best golf shops around, and every time I go in there I leave feeling confident about the equipment I'm playing.

Visited this store on a whim on a Sunday afternoon because my wife wanted to shop at the new Mega…read moreMart that opened nearby in old Target location. Have to say, I was pleasantly surprised when I asked about using the hitting bays to demo clubs, and a nice young lady got me set up and even said she would build clubs with shafts to my specs to try! Wasn't expecting that level of service. Unfortunately, she had to excuse herself and another gentleman took over who wasn't as accommodating in offering to build to my specs. Got to demo three of the hottest new drivers and 3 woods with no sales pressure in their state of the art golf simulators. Although, I didn't buy, I was impressed with the service and selection. Then I began walking around the store and saw they have a Trackman practice area that people can sign up for as regulars and a good amount of clothing and accessories with many popular retail brands (Nike, Adidas, etc) and lesser known but quality looking apparel on sale for reasonable ($50 and under, not $100-150 on sale) prices. As a regular shopper at the Golf Mart Superstore in South City/San Bruno, I would day this store is nicer but doesn't have as many used clubs, esp. from top brands like Taylormade, Callaway, Ping, etc., to choose from. As an avid golfer interested in improving my game, I will be back soon to try out more of the latest equipment or perhaps take advantage of their practice program or free fitting service, too!!

I didn't realize I never finished this review, but I had to come back and share how great my…read moreexperience was! I recently decided to get back into golf after stepping away for years, and since my family was in the golf club business, I'm very particular about equipment and fit. Jeff Laureta was AMAZING to work with. He was incredibly patient, knowledgeable, and efficient. I tried a lot of different clubs, and Jeff quickly narrowed things down to exactly what worked best for me--no pressure, just honest expertise. The entire experience at the PGA Store in East Palo Alto was fantastic. I left feeling confident and excited to get back on the course. I would 100% recommend Jeff to all my friends and anyone looking for top-notch service and expert advice!

I came here for a driver fitting. Upon my arrival, he gave me a warm-up iron. Then I hit a few…read moreballs with a practice driver with a recommended shaft, and based on my swings, he made the adjustments and once that was done, I went over to the pro shop picked out my shaft and my grip and I gave it to them to install and I got it back a few days. No issues works perfectly.

Came in to purchase a complete set of clubs and can guarantee it would have been their easiest sale…read moreof the day. I'd already done my research and just had a couple quick questions to ask. After 30 minutes of being in the store - not one employee asked if I needed anything. Others who came in after me were greeted and offered help.

Great selection and friendly staff. I got fitted with Mathew and he was very knowledgeable and…read morehelped make the golf club fitting process fun. Highly recommend this Golf Mart!

I went into golf mart today with my husband to look at drivers....i wanted to write this review for…read moreRobert C. He helped us out today and I would highly recommend if you go to golf mart and have any questions to go to him. He was so knowledgeable and I could tell he loved the game of golf. He was profesional and super friendly. It was nice to see such great customer service skills, they are hard to find nowadays. Thank you Robert... appreciate all your help!

I now carry a single-digit index, and I owe Gary a huuuuuge thanks for his help in getting me…read morethere. Since my initial review, I've had a lesson dedicated to chipping and a tune-up lesson for my driver. The chipping lesson helped tremendously for scoring once I was within 75 yards of the flag, and the driver lesson helped me get turned and off my back foot. Gary added back the 30-40 yards I mysteriously lost on my driver (it was to the point I thought my driver was broken lol). I will continue to vouch for Gary! I especially appreciate how he doesn't get too technical in his lessons. He gives you "feel" tips so that you don't have to think as much. One example: I wasn't getting fully turned, so Gary asked me to feel like I was getting my right shoulder blade looking at the ball. That's a lot better than "Just turn more". Go to Gary! He is awesome.

Gary is very knowledgeable and patient! He doesn't overwhelm you with too many suggestions at once.read more