They responded very quickly to my inquiry and was able to diagnose the issue over the phone. Gave…read moreme a very fair and quote over the phone and came and fixed our issue in the same day. When they came to my house they were very respectful and professional and fixed our injector pump in an hour and half. Will definitely use their services again! Thank you!

They are fantastic! They are cheap, reliable, friendly and very responsive! Our sink was clogged…read moreand they were here in 45 minutes and fixed it quickly and efficiently. I would highly recommend them to anyone with plumbing or sewer issues!

We have used North Shore Sewerage many times at our apartment complexes. They are very responsible…read moreand get the problems fixed quickly. I highly recommend them.

Caution on hiring these guys…read more They use shady tactics to under estimate the cost of your job and then increase the price after your job is complete. They are quite relentless in getting paid. I was excited when I first hired them because their prices were extremely competitive and their availability was wide open. It seems to be a bait and switch.

We had out of town guests staying with us, for a big celebration. Of course, we had a problem with…read morethe toilet in our guest bathroom. Roc's was able to come out that afternoon for this emergency! They quickly and efficiently took care of the problem. They were lifesavers, during a very hectic time for our family! Highly recommend them.

Stay far away from ROC's. ROC and his team are extremely unprofessional, do not know how to…read morecommunicate, and should not be in the customer service business. I had used them a couple times before but will not be using them going forward, and neither should anyone else. I called them about a leak last year, which they initially struggled to locate. Understandable, but the technicians insisted that we kept needing to cut holes in the drywall to locate it. After 4 separate holes had been cut, we asked if they had a camera they could use to identify the location of the leak in the stack to prevent further unnecessary holes (since we'd have to repair the drywall ourselves or hire another professional). They (nonsensically) took this as us being difficult and wanting to cancel the job. We explained this to both the technicians and to ROC himself before they indicated only one employee had a camera and scheduled a later appointment for that technician to come out. The leak was subsequently identified in the middle of the bathroom wall (there was a crack in the cast iron plumbing stack), resulting in about 3 ft of the stack in the middle of the wall being replaced. We were annoyed about having multiple holes in multiple bathrooms to replace after the fact, but were happy with the plumbing work itself and were happy to have it done. Fast forward to this year, now we are in the midst of a bathroom renovation. After the demo of the floor and shower walls was complete, it became apparent that we would need to replace the shower valve and likely the toilet flange given its age. Though I had not been 100% satisfied with our earlier experience, I decided to give ROC's another chance because we do our best to support local business and because they had knowledge of our home, the plumbing, and had done work in the very same bathroom before (the same bathroom they replaced 3 ft of the stack in last year starting at the middle of the wall up). We call to have a technician come out to replace the shower valve and look at the toilet flange. They schedule us for about 5 days later, but when the technician came out they were unprepared to replace the valve, explaining that someone had called off that day and they would just be giving estimates. Our understanding was that the valve was going to be replaced that day (and that we'd get a quote on the flange), so this was disappointing and set our renovation back. Nevertheless, we asked for quotes to replace the valve, the flange, and an alternative quote to replace the plumbing from the flange to the point in the center of the wall that we had replaced last year. We are told the office will reach out to us with quotes and to schedule the work. This is on a Thursday morning. We don't hear anything and reach out the next day (Friday) given that we are eager to get the work done so the renovation can continue. We're told that the technician had not submitted the paper work yet and that ROC would call us with quotes on Monday. We found this a little inconvenient but agreed to wait for his call Monday. Monday came and went with no call. I don't like feeling like we're chasing someone down to give them our business but given that they had already been out to our house once, we called them again to follow up about the quotes. ROC seemed surprised to hear from us and indicated that the technician had still not submitted their paperwork (technician came out Thursday morning, it's the following Tuesday afternoon). He later calls back with an unprofessional attitude after speaking with the technician stating a couple numbers while stating they cannot give a quote on replacing the pipe from the flange to the center of the wall where they replaced before without us opening the wall. We reiterate that we understand they cannot give an exact number and ask if they could give us a general ball park idea or range of what something like that costs given the length that would be replaced and that they worked in the bathroom on the plumbing behind that wall before. ROC got increasingly agitated and nasty, stating (1) that his technician "was there" (as if we also weren't in our home when we were initially asking for the quote), (2) that he can't give us a quote (which again, we were asking for a general range and repeatedly reiterated it was for our knowledge going into this and not to hold him to a number), (3) that they don't know what it looks like behind the wall (again, see point 2 above, but also, we reminded him that this is false and they actually do know what it looks like because they literally did work behind this very wall last year), and (4) that we should find a different company that can give a quote without opening the wall and go with them instead. Given his attitude, his intentional obtuseness, and unprofessionalism, we thanked him for his time and confirmed we would be going elsewhere for this and future plumbing work. This company is rude, unprofessional, and does not deserve

Fantastic service! Clean, professional,on time and reliable. I used them to do all my drain…read morecleaning and install a toilet.

I have used KPW Plumbing numerous times. From laundry room updating of plumbing to leaky shower and…read moresink faucets he has done wonderful work. Very timely, efficient and honest with fair pricing. I highly recommend Kevin and will use him for all my plumbing needs.

Kevin is great. On time, efficient, friendly and knows his stuff. Just the right amount of chit…read morechat to explain the issue (without too much detail that I wouldn't understand). He was honest about different options, price points, pros and cons of different options and what he would recommend. Efficient and thorough, quality work.

We needed several plumbing repairs done. Jim came made the repairs and cleaned up after himself…read more He was very conscientious and neat. He made the needed repairs in a timely fashion. I would recommend him to only anyone who needs a quality plumber.

My mother, a limited income 87 year old woman on social security, bought a new toilet and needed it…read moreinstalled. Sadly something I cannot do with back problems. She called NW plumbing since she had been a LONG time customer going back to the previous owner hoping to get it installed. The toilet is new in the box sitting in her living room, just needs to be installed. NW quoted her $450 to do the job. That's almost half her monthly income so she said she can't pay that cause it's too expensive, to which she was promptly told by NW plumbing "DON'T INSULT ME! THAT TOILET IS MADE IN CHINA!" not even knowing what kind of toilet it even is, and hung up on her. Well thank you very much NWP for treating an old lady, and a customer of yours for 40+ years that way. Real classy guys. My mom isn't perfect but your customer service is even worse.

We had an urgent plumbing issue affecting two units in one of our apartment buildings, and Rocket…read morePlumbing was amazing from start to finish. They arranged a same-day inspection and moved appointments around to complete the repair the very next day. Kurt and Antonio were professional, knowledgeable and thorough. They clearly explained the problem, completed the work efficiently and restored proper drainage to both units. Vickie and the office team were also extremely helpful and responsive throughout the entire process. We own and manage multiple properties, and after this experience, we will gladly use Rocket Plumbing again and add them to our preferred vendor list. Highly recommended!

David is a wonderful plumber who helped us out with our water heater. He was prpmpt, hard working,…read moreand very honest. He is my plumber from here on out.

I was referred to MD Plumbing by another one of their satisfied customers…read more I had them come to one of my properties and it was absolutely amazing what they're diagnosis and pricing was in comparison to another large plumbing service in the area. And the reason for the difference was that MD Plumbing was actually honest. Yes, the honesty saved me a lot of money however it also bought MD Plumbing even more business and invitations to my other properties. I'm fortunate that they travel pretty far outside of their core radius. They are usually very prompt, professional, and quick to do the work. And I'm not calling them back because something went wrong.

Terrible experience with toilet replacement. Ninety minutes into the service window given, they…read morecalled to say the toilet they had suggested (brand, shape, rough, and height) for what I needed "did not exist". They offered a replacement they "thought" might work. The next day they called to raise price of the job by 15% "in part" because of the extra time they had taken to discuss with me their original confusion Refused to honor their original estimate- in writing, which I had kept- which included the toilet brand and model that they had offered as a second, less desirable option.