We normally get really good service everytime we come here. Our waitress was probably having a bad day. Idk. But she was just not ontop of her game. But the food was amazing as always! read more

Walked in on a Saturday night. We were told it would be a 30 minute wait for a table of 3. After 45 minutes I went back and asked how much longer. I was told they had to see if they could seat us in one of the three empty booths. Hostess walked away never to return. Had to "wait for manager approval" to be sat in a booth. After roughly 50 minutes of waiting I told the hostess we were leaving and her response was "ok." Walked across the street and was immediately sat at a table. Won't be taking my business back to Dierk's anytime soon. read more

Atmosphere was very up. Food was ok. Party of 10 at a food table. As the night went on the crowd gets bigger. Band was good but not country so much. They have a huge dance floor, but don't expect to dance ( no 2 stepping). We tried, only line dancing, drinks on the dance floor spilled, crowd standing on the floor. NO DANCE FLOOR ETIQUETTE!! I was disappointed with the whole night. Part of our party moved to a drink table and we went home. We were hoping for a good experience as this is close to home. COME ON DIERKS, you might be raking in money, but your taking the country out of it! Thumbs down read more

Awesome service! I came in with a large group of people and the service was amazing!! Chris Mock helped to make sure our table and party was taken care of. Definitely coming back. read more

The place has a lot of potential and I can see that it will be a hit in downtown Gilbert since it adds the variable of live music to the equation. We went on a Friday night at about 5:30 before the big rush. The band that was playing was good, the food is your basic pub fare. My burger was great and everyone else thought the food was good. I'm not complaining about the food, I am more concerned about the service. We were waiting for our change (which took 55 minutes from start to finish) and security came over to our table and told us we had to leave so they could remove it from the dance floor. I completely understand that they wanted to open up the dance-floor for the next band but the way they approached us was the issue. We are a family of about 12 people ranging from 72 down to 28 years old. When we told them that we are just waiting for our change the security guy said "Ok, but I don't care." This was definitely the attitude of their security team. They literally took the chair from my 7 month pregnant daughter in law who was also waiting for her credit card. I was shocked. Meanwhile, there was another table right next to us that had about 5 people sitting at it who were just having drinks who weren't being asked to leave. We did complain to the Manager on our way out and he gave us his card and said that he was sorry. I sure hope that they do some more training for their security team, as they too are the face of the organization. read more

Cluster @&$". No service. After waiting at the bar for 15 minutes to order a drink, we decided to go elsewhere. Not even a look from any of the bar tenders so took business elsewhere. read more

Went here Saturday for the first time for my friends birthday ,and we went to the bathroom of course had to wait in line there was about 20 girls in front of us which was to be expected but after about 35 minutes we were wondering what was going on the line wasn't moving so after another maybe 20 minutes we got close enough to see what was going on the security guard that was standing at the door was taking money from ppl to go on in so I finally got close enough to tell him that wasn't right and I asked him for his name and he told me that I didn't need to know that so when we finished up in the bathroom I called over another security guy and told him and he told me to mind my business so I spoke to the manager and he told me not to post anything on yelp I don't know if he ever did anything about it there were several witnesses to this and they also complained but we felt like he could care less!! WILL NEVER GO BACK !! read more

hello my wonderful whiskey rowers, this place is the bomb.com if you're looking for a wonderful server her names is presley. she will give you the best service known to man. get down here now and ask for presley. read more

Awesome atmosphere, great music, decent food at a decent price, we went during happy hour so the drinks were a great price. It was slow and our waitress was very attentive! She was super sweet and if I remembered her name I would ask for her next time we were in. I'll definitely be back to watch live music and eat! read more

Nice place. Good food. lots of drink choices. Lively. Attractive staff. But generally too crowded for my taste, especially on weekend nights. read more

Received an email from the new manager telling me he was sorry for the horrible service we experienced 7 months earlier. Hey things happen and sometimes places have off days. We went on 12/28 to have some drinks and dinner. After being ignored by 2 bartenders who wanted to chit chat and wait on patrons on "their schedule" we decided to call it a night at Dierks Bentley's and spent almost $300 at Clever Koi and had an amazing time. There are way too many places to go and have a great time in Gilbert to accept sub-par to terrible service. read more

We frequent this whiskey row location fairly regularly since it is close to our house. While we always receive good service, especially from the bar, we received fantastic service from Halle our server! She was serving a large group I was a part of and we never needed for anything. She was on top of everything and ran circles around our massive group. I work in the industry and was blown away by her attentiveness. We were back just this weekend and she was killing it again!! I recommend this place not just for the fun atmosphere, but now specifically for the amazing service Halle brings to the table, literally ;) read more

Family and I went here for dinner on a Tuesday. We had a larger party, we couldn't call ahead or make reservations- that's fine, ok. We were told over the phone it shouldn't be a problem on a Tuesday. Arrived around 530, no one else was waiting- they told me it'd be about 15 minutes to get tables put together. There are high tops in your bar that were already pushed together- I asked your hostesses if we could just sit there and she said we'd have to wait for tables. You had 2 hostesses working, but it might as well have only been one. One was scrolling through her phone while telling everyone "it's gonna be about 15-25 minutes, she'll take your name" and then pointing to the other girl - I understand you do the electronic thing- cool, but your girl without the tablet looked bored. And for the record, if you have 6 parties of 4-6 walk in within 10 minutes of each other, it's inevitable that that last group is waiting longer than 25 minutes, so don't tell them 15, that's how you piss people off - that's like - service industry 101. We were sat 5 minutes to 6:00 - at the high top table I had originally requested to sit at, you can imagine my humor in the situation. Our waitress came and got us drinks one by one, which I thought odd, but we were still waiting on a few people- once everyone arrived our waitress took 3 people's orders... literally didn't ask the rest of us about food.. some time passes, she comes back.. then takes 3 more of our orders, leaving more humans out - I had to walk up to her and tell her we still had people who needed to order..?? She did the same thing with our checks- "do you need boxes?" .. "yes please, and the check" - boxes brought to some people and not others, checks brought to some people and not others.. I mean seriously, it's nice that you hire only good looking humans, because I'm super concerned with the ass that's attached to the beer I'm being served, but for the love of god, do you not put them through some sort of "square peg, square hole" test prior to hiring? Food was OK, drinks were OK, service was OK. read more

I am an AZ native and love to give good reviews for travelers but I've gone to Whiskey Row many times but it's yet to please me. The food is good depending on what you get. The drinks were watered down. The service is mediocre. read more

Arianna was so sweet. I wish she could be our bartender every time. She was on top of refilling our mimomas and was a good spirit to be around. read more

I have never written a yelp review but I felt this was so bad I should. We waited an hour for a seat during brunch when there were clearly many open spots. When we sat down the waitress Sierra took our drink order but then returned twenty minutes later shocked that we wanted food. She said "oh you want to order?" Obviously that would be the purpose of brunch. Then she brought me a drink with lipstick on it that had already been drank from. She said she would take it off the bill...but then proceeded to charge me for two drinks. She charged us the wrong price for another item and when we questioned it she just said "that's just how they do it". Then she did not offer the split the check among four people. Instead, without asking she took $45 cash put $11 on one card and $56 on another card. This in no way, shape, or form made sense for what we ordered AND we wrote down on the check how it should have been split. I'm sure this establishment just assumes people will be drunk and won't notice when they are being overcharged. It was truly one of the worst dining experiences I've ever had. read more

To start, you will be hard pressed to find someone who love Dierks Bentley more than me, so I was so excited that one of his bars was opening up close to me and it makes me sad to write this review. We went in for lunch on a Thursday afternoon and were told it was going to be a 10 minute wait, 20 minutes later we were finally shown to a table that had been empty the whole time we were waiting. Once we were sat it we waited at least another 10 minutes before going and asking if we were going to be helped. Someone finally came over and took our drink order and we ordered appetizers and lunch. The appetizers came out and were amazing! I strongly recommend the artichoke dip. We waited and waited for our food and flagged down our server to refill our drinks and asked if she could check on our food. She came out and said the kitchen was behind, but it would be coming. Once we eventually got our food it was amazing, which is why they get 2 stars instead of 1. By the time we paid and left is was about 2:00. We had gotten there at 11:45. Thank goodness my boss was with me and I didn't have to explain over a 2 hour lunch. The place was only about 1/2 to 3/4 full so I would hate to see how long it takes on a Friday or Saturday night. Sadly, until the service improves I don't think I can go back. read more

Get your stuff together. Are you a club, restaurant, bar...?? We showed up at 6:30 and they were not seating anyone else for dinner and not accepting names for a wait list. The front staff was horrible- the hostess made it seem as if we needed to leave and no one else was allowed in. After I pulled everyone in our group aside and explained what she said, the girl then came over and tried to re-explain and then said we could try to find space at the bar. They need to have better communication with customers. We found a slot at the bar to order a drink but it took 30 minutes to get one and another 30 minutes for a check (this was at 7pm). I will give them one more chance in the future but they need to get it together and be customer-focussed read more

The food is pretty good but both the hostess desk and wait staff were terribly inefficient- they appear to be properly staffed but seemed either inexperienced or apathetic. Very cool atmosphere...hopefully they can get some kinks worked out. read more

The wings here are not good the sauces a side is not a good combo. Also just a place to watch football but not if you are not a bronco fan. Every employee dressed with a bronco shirt not good for business it should have different teams not just one. The female waitress was nice but the men just starred cleaned our table and not even say hi how you doing?! Simple courtesy. I give 2 stars because of the location and all games and our waitress but not a place I would return to. Doesn't make you feel welcome by the states from employees and please change your uniform if you represent 1 team makes customers feel un welcome from opposite teams! read more

Very insufficient service. Hostess was very slow to sit us, even though the place was practically empty. waitress came off a little rude. Also kids playing beer pong was pretty weird. read more

Amazing food and ambiance, slightly too loud environment though for a family dinner.

Mediocre dj and mediocre drinks. This place is a 1 star at best. The music selection is just a spotify account and the drinks are poured mindlessly. So if your looking for shit music and shit drinks this is the place for you. The staff was not friendly and the security staff was absolutely out of line. Also the security staff act mindlessly. Who do they report to?? Why are people being kicked out? They dont say why, they act as judge and juror with out reason. Their behavior is irrational at best. Overall this place is a cest pool. As soon as I walked in it reeked and the bathrooms were horrific. So save yourself the time and money, and go elsewhere. read more

I do not understand all of the negative reviews. I have gone to Whiskey Row twice a week since they opened and yes, it can get busy and they do not take call-aheads, but if you wait around the bar long enough a spot will open. The atmosphere is absolutely amazing and blows the other two locations out of the water. It is huge and has a dance floor, corn-hole, beer pong, and two bars to hang out at. Service can take a while when it is busy, but if you are having some drinks, just enjoy your time and be patient. Everything I have eaten was fantastic especially their burgers and the Southern Fries. The beer selection beats any other selection that is available at any other downtown Gilbert restaurant. If you come on a weekend evening expect that you will not get a table, because the wait is so long after 5pm. So get there early. The empty tables with the RESERVED signs can be a bit frustrating, especially when those people never show up. But just go hang around the bar and you will get a seat soon enough. Great place to hangout and it is definitely one of my favorite spots in downtown Gilbert. read more

My wife and I wanted to try a new place for lunch and settled on Whiskey Row. What a disappointment! First of all there are like four tables filled and a busy bar. It takes us over 40 minutes to get our food which was over priced. I had the pulled BBQ chicken with crispy onion pieces, melted cheese and cole slaw. It missed the mark for a $13 sandwich. Bland with no taste. They were very frugal with the chicken, it was pretty much a bun sandwich. There aren't too many choices for entrees, I think there were 6-8 choices mostly bar food. She chose an appetizer instead a Bavarian pretzel with cheese sauce. The cheese was runny and one 6" diameter pretzel for $8.00. They are also an establishment that suggests the tip. But their math was wrong, it included sales tax. Since when would I tip on sales tax? They aren't alone, a lot of places do this now, which I think should be mentioned on the bill. There was no mention this. The service was slow and they spent most of the time with their backs to us. I was tempted to send the food back and I probably should have. read more

Great food but crazy prices on drinks and workers don't act to happy to work there I Would say try it see if it's ur cup of tea but not to much for me read more

This place sucks!!! My friends and I came to listen and watch the band and kept getting kicked out of everywhere we tried to sit. Don't come here if you just want to sit and listen to music. read more

I went last weekend with a group of girls and we had an absolute blast! The place was beautiful. I forgot the bartenders name who had helped us but she was extremely attentive for how slammed they were. Next time we go I'm going to have to get her name and update my review! I'm already heading back there with a group tomorrow night. So happy this place is finally open! read more

Went on a Saturday Morning for breakfast, It wasn't so busy, we waited 50 min for our food. By the way we ordered our food immediately once we were seated. Service was horrible. Waitress came up to us maybe twice to check up on us. Food was decent, and the live music was good I appreciated that it wasn't too loud. Disappointed in this place. read more

Waited one hour to eat and one hour for food. The service was not good at all. Server waited 25 minutes just to take our order. They need to improve on these issues read more

So I was just at whiskey row in Gilbert and I just had the best service I've ever had... so I was at the bar and you would think you would get mediocre service.. this was not the instance. The bartender I think her name is Jamie was right on point the whole day .. like if I were to picture a perfect bartender I got it .. thank you so much for the fantastic service I will 100% be here again ! read more

Went here a week ago on Friday mid day(not happy hour) Literally 30 people in the entire place. Yet our server couldn't seem to locate our table to ever get us our drinks. we had to hunt her down to get her to come over to the table then wait an additional 15-20 minutes for beers (bottled) Horrible service. I wish I could say this was the only time we had received poor service at this location but it is not. It is a repeat pattern every time we have gone. Even when we have paid for a table our service lacked. Normally I wouldn't write a review but after so many times with such poor service it is time to say something. We eventually left after being tired of warm beer and no service went across the street to OHSO which was packed but yet we had stellar service! read more

We went to DBWR in Gilbert Arizona. The structure is massive. We arriver around 4:40 pm the place was fairly empty. But by the time we left business had picked up. We had a booth for 6 which made it hard to talk because the booth was huge. Our server Kaylee was less than enthusiastic. It seemed that everytime we asked for something it was a bother. There was no salt or pepper shakers I asked for both again it seemed like a bother. The music for around dinner time is WAY to loud!!!!!!! Turn down the volume. Allow people to talk and not scream at each other. Again our booth was so big it was hard to talk to the other end. The food was so so. I had the ckn BBQ and asked for white cheddar instead of reg cheddar Kaylee said we do not have white cheddar I showed her the item above mine and it said served with white cheddar, oh they always chage the menu. I said then do not tell me no and if possible put white cheddar on. She never told me if they had it but my sandwich arrived with something white on it. I will try this place again I always believe in second chances. Jeff read more

Fifth trip here. Beginning to dislike it. Turn down the damned music. It is too effing loud! I can't hear the server. She can't hear me. Others at the table have to yell to be heard. It's a terribly noisy place. Put some carpet down might help. But why is the music so loud? Then, rudely the hostess actually said "You can't have a two hour meal" implying we had to hurry and get out so others could enter. I should have turned around and left. Food as usual is good but dang drink prices are high! Saturday night and not packed. That's saying something isn't right. read more

Long lines, were not worth the wait..our order was wrong, and when it did come, was just so so...the restaurants on the other side of Gilbert rd are doing it right...this place is long on atmosphere, but short on fast bartenders, and quality food. We got here at 3pm..to avoid the rush and there was an hour wait, because every table was " reserved" I will stick with Postinos, or Joyride. read more

This was our first time coming here and it's definitely our last. We were disappointed from start to finish. Sadly. It's a really really nice restaurant upon walking in. But then we proceeded to be ignored for 15 minutes by every waitress. When I asked for the manager, the girl claims she didn't know where the manager was. So I told her what my issue was and then she came back later and said that she was actually our waitress. The food that we got was mediocre at best. The chicken was very very dry. We then ordered 3 white Russians. They come back as shots of all things! Any decent bartender knows that a White Russian is never a shot. We complained and sent the drinks back only for them to come back weaker. We watched him make them from our table and all he did was throw the shot into a glass, add a bunch of milk and ice. So they tasted terrible and we returned them. Then when we complained again, the bartender actually came over to our table which was embarrassing. And he said what is wrong with the drinks? We told him there's no vodka in it and it doesn't even taste like a white russian and we also mentioned that he just threw it in a glass and added stuff and he made a stupid comment that he didn't want it to be too strong because he didn't want us to taste the alcohol. Not only is that the most ridiculous thing I've ever heard, but like I said earlier, any decent bartender would know how to make a damn White Russian. This place was a joke. Never coming back. By the way guys, why don't you hire some competent bartenders? Really. read more

My husband and I and a friend went to Whiskey Row , Gilbert Friday to hear one of our favorite local bands. From the moment we got there the service we received was excellent. We put our name in the wait list for a table and went to the bar. We found two seats so my husband stood. The bar manager Matthew Thompson asked a server to bring my husband a bar stool. Then when our table was ready we went to see if we would be able to see the band and once again Matthew was there to make sure we got a table with a view... he truly aimed to please his guests and showed us he is one heck of a manager... Besides the outstanding service our food was delicious from the appetizers to our main meal . We will definitely be back. Thank you Matthew for making our night perfect!!! read more

A fun atmosphere, especially for lunch on the weekends. You can play ping-pong, corn hole or a giant game of jenga while waiting for your food. Line dancing on Thursday nights and live music on weekends. We have been there a few times and have always been glad we came. read more

Just want to say Victoria the bartender is GREAT! We were served by her a few times at the bar and she always remembered us. She is so sweet and attentive! We stopped by again and she greeted us and remembered us! Great bartender and server, so achnowleable! Love Whiskey Row, great happy hour, and service! Look for Victoria! We will be back again... read more

The outside patio type area ok. But the service is lacking and honestly the most entertaining part is watching drunk soccer moms and dads let loose. read more