I went to this location on Friday night to check out the band because they are awesome. But besides that everything else was pretty ridiculous. My friends and I walked up from the south side and we were immediately rudely greeted by a security guard that said whoa whoa whoa this is for bottle service only. The guy obviously was taking his job too seriously and it had a sense of hostility to it that we were already a little irritated. But we decided to wait in the line which was actually pretty fast. There was literally a security guard that approached people in the line and said if you throw the door guy a few bucks he'll let you in. So that was kind of crazy. The drinks are very overpriced and they only serve them in 10 ounce plastic cups. There was a long line for the men's restroom and there is a security guard that monitors people going in and out of the bathroom and at that particular time there was also a security guard in the bathroom. Honestly it was just so ridiculously busy everywhere and as other people have commented yes it does seem like you are bothering the bartenders or anyone else for that matter if you are trying to get a drink. I would like to go back when it is not so busy and when there is not so much over production of testosterone in the air. It would also be nice to try the food. But if it weren't for the band there is no way I would ever go back. Yes I heard all the publicity that was recently in the news and what is ironic about that is that one of the security guards himself had a neck tattoo. What really makes the place bad in the end, though, is their clientele. But I guess that's what comes with the territory that is country bars. read more

What a train wreck!!! I see Toby Keith's playing out all over again. Successful bar with a great business model ran by a bunch of spastic 19 year olds. We were on a countdown timer for a table, 1.2 hours, we watched it count down as we spent the time running up a bar tab. When it finally got to zero it switched to "29 parties in front of you". We went up to the hostess stand only to be told people weren't getting up and they could assure us it would only be another half hour. After that half hour we went up again to be told "oops, I think I deleted your reservation". Once we finally got sat we were served well vodka and charged for deep Eddys (which is not a clear liquor so the drinks wouldn't be clear and taste like crap). We told the server, she just shrugged her shoulders. I got chicken and waffles and the chicken was so black the people I was with thought it was steak. And the waffles would have served as better Frisbees. Total we spent over $350 for four of us. Definitely won't be back. read more

First time in a week ago, loved the burger, the rest of my family enjoyed the breakfast sandwich, a bit pricey for such simple food however I'll probably go back sooner than later. I'd like to get my hands on their unlimited Mimosas, I hear they're excellent! read more

This was the worst bar experience I have ever had! Bartender was rude and annoyed to take my order. Dancing and having a good time until a girl starts pushing me around saying that she was back and her purse was saving her spot. She said since she was back, I had to leave where I was standing. I replied that I wasn't moving and then she proceeded to push me around. My husband told her to stop and then she proceeded to threaten us that her husband was s security guard and she was going to go get him and have us kicked out. So that's what she did. I tried talking to the security but they didn't care one bit about what I had to say. Very unprofessional and sadly mismanaged! read more

I've been hearing the service is not good here. But I always like to find things out for myself. We went Thursday during the day. The place looks really nice. We went to the bar I stood there for about 5 minutes right I front of the bartender who seemed like she may be doing something. Then she looks up at me and says this is so unorganized. The whole time instead of taking care of guests she's organizing her well...then we get a booth and I informed the server that we would have separate tabs to make it easier on her at the end. We got sweet potato fries that come with a side of some kind of green sauce. When the server came back we asked for more sauce. She then asked us what kind of sauce it was. How would we know. We dont work there...shouldn't the server know the menu. We eventually get our tab and she comes back 10 minutes later and asks us what he had on our tab. My friend and I had one drink each....they should hire not only pretty girls but ones that have brains. And know how to work. read more

Slow service, out of 2 beers, no frozen drinks, ran out of ice tea, no tea bags to brew! Waitress is in space.

Fun new spot in downtown Gilbert. Our server, Aubrey was adorable, and very attentive. We never had to wait for a refill and our food orders arrived quickly. She let us know about all of the things to do, like Giant Jenna, Giant Connect Four, ping-pong, & corn hole. This place is light, bright and open with a super fun atmosphere. They have great happy hour specials, tons of beers on tap, a fantastic looking staff, & good food. read more

Wow... where do I even start. We had a party of 10 for someone's birthday, I expected to have to wait but when the hostess it was close to TWO hours I was astonished. She said they were short staffed... (it's opening weekend and you're short staffed??) AND (there were SEVERAL empty tables throughout the restaurant). Well since we didn't have a backup plan we decided to wait it out. We went in and stood at the bar for a drink. We stood there for probably 10 - 15 minutes before a bartender acknowledged us. After we got our drinks we congregated at a table nearby that was empty. About 5 minutes later the hostess came over and told us we couldn't sit/stand there. Its an empty table!!!!! So... we then went to the other side of the restaurant by the stage and sat at yet, another empty table (we're rebels). After about an hour and thirty minutes we finally got a table and then we waited for 10 minutes with no sign of a server..... at this point we're all about ready to leave. A person from our party goes to the front to notify the hostess that we still haven't been served (I've never even heard of anyone having to notify the hostess that a server has yet to come to a table). Within a few minutes a server magically shows up to take everyone's order. She was good, no real complaints about her. The food took a awhile (as expected) and as soon as we all ate we could not wait to get the check and get the (you know what) out of there. Overall, this is a bar. Day or night it doesn't matter. Yeah there were kids there but it's definitely just for the younger, single crowd. Don't go for the food or if you're trying to have a friendly gown-up gathering. The atmosphere is fun but I think our overall first experience was so terrible that we'll never go back again and would advise anyone we know NEVER to go there. read more

Worst experience I've had at a bar last night! Went out for a friend's birthday last night and she loves country bars so knowing whisky row just opened I thought it would be perfect place to go celebrate her birthday. We arrived at 8 and the atmosphere was awesome was super excited to get in. When I got in the lines around the bar were horrible. I waited probably over 30 minutes to get my drink and the bartender knew I had been standing there for a while. I used to bartend so I understand that when you have packed bar I can take a while to get a drink but some of these bartenders were moving at turtle speed making drinks last night. When I finally got to order my drink the bartender made it wrong and it was basically two shots of vodka with splash of cranberry! I actually gave away my 2 drinks and my boyfriend has a legitimate gluten allergy no angry orchard on site and they were out of captain Morgan so needless to say both of us didn't have a drink last night and I actually had my friends try my two drinks and none of them would drink them either. If it wasn't my friend's birthday I would've left last night! Needless to say I won't be going back anytime soon. read more

THOUGHT it would be a fun place for group of gals to gather for happy hour....NOT SO MUCH !!! From start to finish VERY DISSATISFIED!!! Went on a Thursday to avoid the busier crowds, which was accomplished. The service was HORRIBLE. We were party of 5, only 3 of the group ordered bar food,(appetizers), which took over an hour to get. Not only did it take over an hour to get but order was not complete. We shared a seating area with another group of customers who we were not with. When it came time for the bill, they had put the entire table on one check....what a mess. I spoke to MATT,Manager/Start-up, he came over to our table and actually questioned me on drinks.....REALLY !!! Left there very frustrated. Made a phone call and spoke to MATT about the evening.....that is another 1 star rating that I will not go into !!! First and LAST time visiting that place !!! read more

Amazing place and great atmosphere! A bartender named Layla made our drinks and gave us great service!

The food is good. However, the service is terrible and you can tell it is because of management. The drinks are overpriced for what you get. You can pay the same price for drinks at any of the other restaurants in the Heritage District and get a way better product. read more

Lousy service at the bar. Ignored by the bartender while he chatted with the waitress - - he wasn't making drinks. I never got a beer even after hailing for service. Won't go back. read more

Was a little bit shy about trying this place (with the low Yelp reviews ) but gave it a shot and glad we did, even though the band was a little loud it still was a fun place and our bar tender Katie was awesome she made sure we had a full beer and the southern fries were amazing. We will definitely come back and bring our kids after they return from their deployment read more

This place was amazing. Not only did they have great food and awesome service ( Ioana was our bartender) but, they literally thought of everything from putting their large tables near the stage on wheels to branding their eco lab soap dispensers. When I visit AZ to see my parents again I will definitely be back. Everyone including Ioana and the blonde manager were so very helpful..... I'm sorry for not catching the managers name. Thanks so much again!!! read more

DO NOT LEAVE YOUR CARD WITH THEM. They tell you if you leave your card "it's 20% off" or "they're systems are down and they just will keep your card until it works" AND THEN OVER CHARGE YOUR CARD BY 20-30 dollars.... they did it to both my friend and myself. Completely took advantage of us. Never ever EVER leave your card with the bar. Or just be prepared with cash. read more

I was so looking forward to having a great evening dinner with some friends who also have never been to Whiskey Row before and wow all I can say is I was not impressed. First I called to reserve a table and apparently you cannot make any reservations. Upon arriving at the restaurant the atmosphere was super cool and laid back. The host told us the wait time was going to be 45 minutes. It took over an hour for a table (that was not even ours) someone was willing to give up their table that was ready because they were just there to have drinks and they didn't mind standing after all. Our food took another hour to come. It was fresh and pretty good but overall the place needs more staff and help. If it was not for the activities like beer pong, corn hole, ping pong or other stuff I bet people would be walking out left and right. We ordered a long island iced tea and when our waitress brought it to our table it was pink and tasted like grapefruits. We had our waitress Tori send it back and the bartender Iwana had an attitude it seemed having to remake the drink. When she remade it, it still tasted off and the color to this drink was a yellow pineapple tint color. We told the waitress again and even instructed her how to make a proper long island from my previous bartending experience. Iwana refused to make it again and blamed the drinks mixers already premixed. WELL while we were waiting an hour for our table we had got a correct long island from one of the other bartenders - SO I got up from my chair and went to the original bartender who made it correct the first time and she even noticed the color and stated Iwana must of used the 'sweet tea ice mix' or some mixer from behind the bar. Another mishap was a person from our party wanted ranch for dipping their fries in. Once that was brought to our table it tasted like Cucumbers! Apparently they don't have plain ranch - it's premixed with the taste of cucumbers for some odd reason. Well that wouldn't be a problem IF I LIKED CUCUMBERS! Heck, at least tell me ahead of time 'oh by the way.. our ranch is infused with cucumbers..' The only reason this place got 2 stars was because the atmosphere is chill. The food is good. The experience was horrible. The waitress did not offer to take the drink off our tab or even bring out a manager to soften the vibe we got overall. OH and another thing - On each of the tables is a RESERVED sign.. very misleading to the people who call in to make a reservation but you don't accept them. The waitress did explain the reason behind that is so people who are waiting an hour for a table don't just randomly sit an any open booth of table. I'm not sure if I will go back to Whiskey Row. I know this location is still pretty new but I hope they get the help it needs otherwise it will have a lot of unpleasant guests who will not want to return. read more

Some of the things I like: It's the only large bar in the area. They have some pretty tasty specialty drinks. They have a lot of great beers on tap. They have ping pong. They have live music. Here's what I don't like: It doesn't matter when you come, afternoon or at night, the service is slow. We came on a Saturday night and two members of our party were not allowed in because they were wearing athletic shorts. Sure would have been nice to know this BEFORE we waited in line for 30 minutes. They should really but a sign up or have the security guards tell people waiting there's a dress code. And by the way, why is there a dress code? This is a country bar in downtown gilbert. This is the ONLY bar in gilbert that has a dress code and security. This is not Vegas or Scottsdale. Seems a little ridiculous to me. It is also quite frustrating to deal with people who are not pleasant. The security guards here take they're job way too seriously. They told my friends they couldn't come in and didn't even apologize. A simple "Hey I'm sorry but we have a dress code" would be nice not "I can't let you in with those shorts on, step aside" This place is not worth it. I would rather have a drink pretty much anywhere else in downtown Gilbert where the people that work there don't act like they are doing you a favor. read more

Stay away if you're there to drink! Drinks are over priced. Worst part was, I let them start me a tab for my friends and I. Some of my friends got tipsy but I did not. They tried closing my tab without me signing adding 20% as well as a bunch of other peoples drinks. Shots we never ordered, drinks we never ordered. This place will try as hard as they can to take advantage of drunk people. The bar tender had some friends there and i assume they were adding their drinks to my tab. read more

Yet another amazing location by Riot Hospitality Group!! This place is insane. The building is huge, the dance floor is enormous, and the games and activities offered are great as well. The bar and the kitchen are set up really well to feed a lot of people in a short amount of time, and the staff they have hired is really friendly and well experienced. The music was fantastic and it was crazy to see so many people on the dance floor. The place was packed on a Tuesday night for opening. I can't wait to watch some country concerts here and hang out with all the people at Riot HG. read more

Came here last night after already drinking at a few other bars down town. I've heard bad things about whiskey row but honestly we had a fun time. We waited in line for 30 minutes but when we got in there the place didn't feel crowded at all. We were able to go right on the dance floor and dance. I heard there were many rules to follow here and being my first time I didn't know them all. Josh, who was part of the security around the dance floor, was so nice. Seriously y'all need to give him a raise. He seemed like a guy that's going to enforce the rules but still allow you to have a good time as long as you're not being a jerk. Kudos to you Josh for keeping people in line while still being a nice guy! read more

This place was cool, Ill probably go back at some point. It was a bit crowded but it was a big place and I never had to wait long to get my drink which was awesome. The music was good. The only thing I thought was kind of dumb was the bottle service and blocking off sitting areas for these people. Save that for Scottsdale. read more

Horrible service. We waited for 50 minutes, come to find out the hostess never put our name down on the list despite taking our phone number. Continued to wait until being sat with a server who seemed to care more about talking to coworkers than refilling drinks. Our order came out wrong and the unlimited mimosas were mostly orange juice from concentrate. Not worth your time or money. read more

I do love the atmosphere, food and drinks. Cool comfortable fun, Dierks does it up right!

This is a great spot for socializing and just having a great time. See Sarah our server, she is upbeat and fantastic and don't be a Debbie Downer cos she's not having it. Just enjoy yourself and friends, priceless.!!!! read more

Husband and I thought we would try dierks and were so disappointed. Went in found a seat at the bar. Set there for 15 minutes and was never approached to see if we wanted something. There were alot of waitresses standing and walking around but not one approached us. We ended up walking out and went to a place that actually had service. Truly was excited to go there but very disappointed read more

Went here with family - 2 kids - and food was pretty good. Atmosphere is fun and lively but loud. Couldn't talk to the person across the table. I would give this 1 more star if service was better. Our server would disappear for 10 min at a time after our table was cleared. Drinks ran dry several times for many minutes. Took a long time to order as well. I would come back and try the bar area. They didn't seem short staffed. Tip would be to smile and pretend you want to be here. Be a little more attentive to customers. read more

Stopped in for the first time on a Sunday afternoon. I will start by saying it is nice to have a spot to go in DT Gilbert for late night, after dinner drinks, and live music. Just in for drinks on this stop, so I cannot judge the food. However, given all the awesome options on the strip, and most of the reviews I have read, I can't say Ill be eating at Whiskey Row anytime too soon. I found it odd that there were around 15-20 open tables when we got there, but they all had a reserved sign on them. There were not many people in front or outside waiting for a table. I probably should have asked about this, maybe they take reservations? We weren't eating though so onto the bar. We ended up sitting in Adirondack chairs and playing some Jenga and Ping Pong, which was cool. I enjoy burning a few calories while I booze. The beer selection is far better than I expected. It is probably the most extensive in DT Gilbert. Kind of pricey though for some low % brews. I will definitely have to stop back when some music is going, as I am sure that adds a lot to the atmosphere. Despite the bad pub the first week, this place is going to do just fine. They have some things to iron out, but there is no place like it in this area. read more

We had appetizers with drinks and I thought food was pretty good, or maybe the drinks were great and the food hit the spot. It is a really fun place for drinks with friends. Good loud music so you get to enjoy like you were in Old town Scottsdale without the long drive. read more

Great food, good atmosphere and our server Aubrey was super friendly and kept checking in on us :)

Venue is really great but they have a LOT of details they need work out.. We put our name in Saturday at 5:30pm understanding there would be a wait but they had not called within 90 minutes so we finally ate at Postinos. They finally text us 3 hours later to say they had to stop seating because kitchen could not keep up but will give us a free entree on a later visit. People continued to stand in long lines to get in even though there were at least 10 tables with reserved signs which was odd because when I called they said we could not reserve a table. Could be a lot of fun for drinks, games and music after they figure staffing and service out. Should not have been this hard given they have other locations in the area that they could have leveraged for a smoother opening. We expected some chaos but this really was a disaster. I am being generous with my 3 star rating because the concept is awesome and I will try again in a few months when out of busy season and they have hopefully gotten things worked out.. read more

I don't have time to write a novel. The service at this over-priced establishment SUCKS! The manager doesn't have a clue about running a restaurant. I won't go back. read more

Butt cheeks everywhere, very unappetizing , waitress walking around aimlessly, bad bad service, nearly edible food.

Love this place!! My girlfriends and I came here and ordered drinks and appetizers!! All were good and prices were great!! Southern fries are a must try!! Service was fine ... only complaint would be that it was warm in there but I will definitely go back!! read more

Went for lunch and drinks and the food was great and the service was even better. Our server Leslie and Jade the manager were both great and checked up on us regularly. Great place read more

Since opening in April, I've been to Whiskey Row quite a few times and the service has had some ups and downs. In my recent visits, I noticed a dramatic improvement in Customer Service and quality of the staff. I commented to a friend that there must be new management and recently found out that was the case. Had a great time last Friday and plan to take some friends from back East there when they come to town for Thanksgiving. Keep up the great work, we love hanging out at Whiskey Row! read more

Excellent service, fast and delicious food!! Big group of 11 and left happy. Kids, wife and I all had a great time and will be back for more. read more

Well I went there hoping this was going to be a great place. It was soso. Expensive for me and then when I order a draft beer it came in what I would describe as a small brandy snifter. I had some beer in my life, but never in that yype of glass. Anyway, I think if you're a millenial and want to be with the IN crowd, then this is it. Enjoy read more

Whiskey row did an amazing job on this location! The dance floor is the best in the valley, and the overall atmosphere can't be beat. Looking forward to many fun times at this great new location! read more

Had hamburgers and frys. Menu is not very extensive. Food tasted good and I didn't have any complaints. The service is not the best. Counted about 18 different staff members who all appeared to having a great time visiting with each other while are drink glasses wait empty. The food is nothing special and nothing to make me say I need to return in the near future. read more