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    Diesel Pros

    3.7 (39 reviews)
    Closed 7:00 am - 5:00 pm

    Services - Diesel Pros

    Fuel system cleaning

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    Buddy S.

    Ok, before I get started, let me say that I REALLY wanted to like this place and I apologize for the long review but I think you'll find it helpful. I just ask that you draw your own conclusions as this is simply my take on the experience I had at Diesel Pros. I took my 2000 F250 7.3L in for an oil change and serpentine belt change last June and had a positive experience with Matt as the service writer. I was new to the Diesel world and didn't know much about the maintenance intervals, particulars of service, etc. Matt did a great job of explaining some things as I waited for the service to be completed. Left the service center that day feeling pretty good about the service I was provided and the price I paid. Fast forward to September of last year (2018) when I dropped off the same truck to have a sway bar and front pinion seals replaced. I dropped off truck and told service writer (Mike?) via phone to have his mechanic do a thorough bumper to bumper check of my truck while the truck was up on the rack (of note, Matt was out of office for upcoming Labor Day weekend). While I was out of town on a business trip, I was called with an estimate for the sway bar and pinion seals and was also informed about a list of other "highly recommended" repairs that should be completed during the service visit. This included a passenger side fuel line, injector O-Rings and turbo pedestal rebuild. Now that I've had the truck almost a year and am 100x smarter about diesel truck ownership due to joining numerous online forums, a local diesel truck club and having some routine service done at two other local Diesel centers, I realize that some of the high-cost service performed last fall at Diesel Pros was probably not necessary (turbo tower rebuild due to leak and injector o-rings). My truck only had a little over 55,000 miles at the time of service for the sway bar visit and if anyone knows anything about the 7.3L PowerStroke engine, 55,000 miles is not even started to be broken-in yet as these engines routinely last over 500,000 miles if properly serviced. I was informed by Diesel Pros via phone call that these repairs were "highly recommended" as the O-Rings were recommended by Ford at 50,000miles and if the turbo pedestal wasn't repaired, my turbo could be damaged. No pictures were provided of the turbo pedestal leak and after getting back home and checking my owners manual, no where does it state under the 50,000 mile service interval that injector o-rings are a recommended service item. Well, after I inquired with other diesel mechanics, I've learned that these two repairs for a truck with such low miles was likely NOT necessary and that the two costly repairs performed were fairly simple repairs that are easy to complete but are also easy to charge for high labor costs (which was what I paid). Interestingly enough, both of the two other service centers asked if I was provided pictures of the turbo pedestal leak. Ummm...NO! Hmm...OK! Was also asked if I was provided pictures of the old injector O-rings that were pulled from the injectors. Ummmm....NO! Hmmm...OK! You see where I'm going with this line of questioning? So, after verbally authorizing these repairs (turbo pedestal rebuild and injector o-rings), I did some quick online research and started to second guess my decision to have the services completed. I tried several times to contact my service writer via phone to get a further explanation as to how and why these repairs were needed on a truck with only 55,000 miles. As you can imagine, after several attempts, no-one was ever available via phone down in the service center. The receptionist (Ashley?) apologized profusely for no one being available to take any of my calls over a 2 day period as calls just kept going to VM when she would transfer me to service. After a couple of days, I was called by Ashley and informed that repairs were complete and truck was ready to be picked-up. I couldn't make it back to get truck before close of business on Friday of Labor Day weekend so I was told I'd have to wait until Tuesday. Ok, fair enough so I requested that my Club Steering Wheel locking device be placed on my truck as it was going to be setting outside over the weekend. When I got there Tuesday to get truck, I found not only that my steering wheel locking device was NOT placed on my truck (although it was laying in the passenger side floor-board in plain view but my steering wheel itself was covered in greasy hand prints and had not been cleaned after service and before being returned to me. Come on, guys...really? If you couldn't get those two simple requests done for such a high-dollar repair visit, what else wasn't done properly (or even done at all)? Oh, and my military discount was only $5 on a $3,500 repair bill. Seriously...$5? Emailed owner with frustrations but I was never contacted to discus.

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    4 years ago

    Diesel Pros has been super helpful, professional and is fairly priced when working on my RV!

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    Had problems with our diesel van for a while and decided to bring it to diesel pros and our van has good as new. Great work guys thank you!!

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    9 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    7 years ago

    Great guys over at Diesel pros! Tuned my truck for me and it runs amazing! You need diesel work for your truck 10/10 recommend these guys!

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    10 years ago

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    12 years ago

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    5 years ago

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    9 years ago

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    10 years ago

    Thank you for the great service on my Duramax diesel. I will definitely be taking my truck back to you guys

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    13 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    13 years ago

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    12 years ago

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    9 years ago

    They did an awesome job bulletproofing my 03 6.0 Powerstroke it pulls and runs like a beast now

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    8 years ago

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    14 years ago

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    Ask the Community - Diesel Pros

    Review Highlights - Diesel Pros

    Well, last week my fuel system went to hell so of course I brought it to Mike, Matt and the guys.

    Mentioned in 9 reviews

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    Main Lane Auto

    Main Lane Auto

    1.4
    (10 reviews)

    This place has closed and is out of business. The space is for lease. The world is a better place…read morefor it. If you're interested, just read a few of the reviews. It's amazing they lasted as long as they did. They were grossly incompetent and tried to add not-needed parts and services to the bill once they got your car apart. The finest skill they offered was gouging the customer.

    This is a bad shop, and after two plus incidents where they didn't fix the car and charged me a…read morewhole lot I've committed I'm not going back. The most recent episode was simply infuriating because they changed good parts, didn't fix the noise, and recommended seven repair actions the car does not need, and I didn't ask them to look at that in the first place. The car is GM and has 50,000 original miles on it. It's tight, and it's never been hit, and the wear on it looks like 50,000 miles. There was a bumping noise is the right strut which I still have. I drove it with the manager and he said he knew what it was. I get a call about four hours later that it needs a lower control arm. I was skeptical about that but I went over and looked at it, and let them replace it. That's when the "pick the chicken" procedure was unleashed on me. Their technician reports cracks in the belt, recommends fill and flush the brake fluid and power steering fluid, the cabin air filter, and he's telling me there's play in my tie rod ends. They have already disassembled the car, and he's trying to convince me they can't take it to the alignment shop with play in the tie rod ends. They were quite disappointed with me when I would not agree to as much as a dime more than we had talked about. When they told me they can't align it without new tie rod ends I told them just put it back together and I'll take care of the alignment. We don't change brake fluid or power steering fluid, period. My 1995 car still has it's original fluids in both of those systems. The serpentine belt on this car is in very good condition, and those things are known for living 100,000 miles. So what if there's cracks in it? The cabin air filter doesn't do anything to begin with, but it was changed a couple months back. It was very obvious to me this is an effort to gouge the gullible customer who doesn't know what's going on under the hood. I spent $400 on a lower control arm that didn't remedy my noise, and had to put up with this other song and dance about 10 things I did not ask them to look at. I really didn't appreciate the efforts to force me to buy more steering parts citing it can't be aligned if I don't. I got the car home and went over their recommended list and found everything normal for a 50,000 mile car. Particularly the engine belt - if there were cracks in it they are supposed to be there because inspecting it proves up this car does not need any such thing. I never asked them to check the car over or to go plundering through it looking for things to sell the customer. I asked them to remedy a noise, which they didn't, and they changed a good part with no trouble on it resulting in more labor actions to bring the car back into spec when it wasn't out of spec to begin with. This is the third time I've given this shop a chance and they charged me a lot and didn't fix anything. They are very prone to taking wild guesses when they don't know what to do and charging the customer for it. They charged me a whole lot to go into the engine on another car and it too came home with the same problem I took to them in the beginning. The handwriting is on the wall that I need to stay out of there. But, what roasts me the most is their attempt to oversell everything, and to see how many dollars they can extract from the gullible. There should be legal penalties for that and unfortunately there is none. Even though access to them is easy, they never fix anything, and I've got to remember better going forward. IF you replace a bunch of good parts the customer never knows that what was removed was in plenty good enough shape and didn't need anything. Cracks in the belt doesn't mean anything. Dirty brake fluid doesn't mean anything. I don't know what criteria is used to tell the customer they need to change the power steering fluid, but whatever it is I'm guaranteed is junk science. My other car is 25 years old with the same power steering fluid it was given at birth. This is a bunch of nice people, but their motivations, and their morals are all in the wrong place. It used to be a bunch of good technicians from Barbara's Texaco, but every one of those techs has left, and it's evident. Don't go there.

    Diesel Pros - oilchange - Updated August 2026

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