Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

I wish I could give no stars as their security agents and certain employees in store ( especially…read moremanagement ) are literally unsafe, dangerous and hell of bullies. These security males have no balls to stand up and do what is right and their management ( female ones) suck . They get bored and start tripping on innocent customers when they do not have any thing better to do. I wish the company will fire them all and do an extensive checking and training first before hiring security . The ones they currently have now are dangerous because they falsely accuse ( their own attitude they think is being done by customers ) and not to mention very unkind and not good looking at all lol . Their faces resembles their dark deeds . Don't shop here, they literally suck in customer service . They sell used items . Shows no class .

The Shops at La Cantera in San Antonio is one of the best shopping centers in the area, and there…read moreis a ton of great shopping to do here, from high fashion to more affordable options. There is also a great Lego store, Barnes and Noble, and plenty of good food choices. The worst part of La Cantera is that half of the people who go here seem like they are on their first week on Earth and do not know what they are doing. I love people who walk four in a row and block entire walkways, or people who stop randomly in the middle of the path to look at something. You make my life so miserable. Parking is also pretty insane if you are trying to park up close, but if you have patience, anything is possible. Be careful of the reckless drivers who have no courtesy for anything but themselves. The layout of the mall is pretty nice. Neiman Marcus and Nordstrom Rack have some higher price tag shops surrounding them, while Dillard's and Macy's have more affordable stores nearby. Across the street from the main hub is additional shopping with Zara, J.Crew, J.Jill, Free People, H&M, and most of the dining options, including Perry's, Grimaldi's, Yard House, Palenque Grill, Cheesecake Factory, and more. When the weather is nice and it is not scorching hot, The Shops are a great place to visit in San Antonio. Even when it is hot, there is plenty of shade and air conditioning to help make it less miserable. RIYL: Shopping around some of the most unaware people to ever exist.

I usually enjoy walking around here and visiting my favorite stores (Zara, H&M, Claire's) at least…read moreonce a year. Unfortunately my recent visit didn't start off well. Parking was limited due to the valet parking lot. The restroom near Build-a-Bear smelled like a landfill. Management/Owners put more energy in a valet parking lot than the restroom. This place has stores for all shoppers (luxury end and budget friendly).

Maybe I came at the wrong time, or maybe my mistake was going inside…read more Starting with the positive: this is my go-to location for drive-up pickup. I don't think I've ever had a mix up on my order. They shop quickly and pickup is always a breeze. This is why my in-store experience is baffling to me. The store just looked chaotic. Things were blocking aisles, items were misplaced everywhere, nothing seemed to match up to the labels on the shelves. Looking for a body wash and nearly every single bottle of the brand I was looking at was opened and pumped with soap spilled over the bottles. I managed to find one out of 10 maybe that hadn't been opened. That's nuts! I guess the other positive is that I eventually found what I needed. I likely stick to the drive-up option.

Awesome Target staff! For such a large chain store, I was very nicely helped by their Customer…read moreService team who helped me price-match an item from Target's website that rang up differently in-store. He was incredibly efficient and polite. Clean store with a wide selection of items that is easily checked by their online inventory. Parking is difficulty but this a lovely Target location.

Store is fine. Review is for the very disgusting dressing room floor. It's always like thisread more

Local store refused to allow me to purchase a pick up today item while I was at the store. I was…read moretold to go home and order and come back. I did just that, now the order won't arrive for 11 days and when called CSR I was told I can't cancel it. I must return it. Never again. Nordstrom just got me $433 order.

Horrible customer service. Girls who work there weren't even at the register. They were in the back…read moreon there phones. Also, incident on Thursday 11/13 at 3:30pm, one of the girls was extremely rude. Does not know how to have good customer service at all and even argued with me when I told her she needs to have a better attitude and asked me to "take my energy elsewhere." Very unprofessional. I didn't get the girls name but I know I'm not the only customer this girl has been rude too. Manager should definitely do something about this.

All thanks to CRISELDA, MIRANDAH, and MIYA--we had the most welcoming experience. Top tier…read moreconversationalists and incredibly helpful! Oh my goodness, this is unlike any Brandy that I've been to in a minute. Thank you!!!

Johnny was what? This women's clothing store isn't just for…read morewomen, I guess. They have things that'd look good on anyone I suppose. What bed wouldn't be more inspirational with a fashionable Johnny Was bedspread?! Johnny Was has a lot of Asian inspired prints and embroidered kinds of stuff, with wild flowers, birds and various scenes on things like blouses and nightgowns. Their selection is all vibrant, colorful and different. The staff was helpful and attentive. We had some questions on things, and they offered candies while they helped us check out the inventory in a little booklet they had, which made things easier than hauling everything out one at a time. I can't attest to the prices here, since I don't regularly shop at these kinds of stores, so, meh. This shop is located within La Cantera. Parking can be a bit challenging, but it's next to Nordstroms.

I'm so confident in my masculinity that I'm reviewing a frou-frou ladies clothing store. Wait, I…read morecan top that. I'm so confident in my masculinity that I've visited a frou-frou ladies clothing store on multiple occasions and bought scarves, blouses, and purses for my mother. I know next to nothing about clothing, but I know what my mom likes: bright, flowy, intricate, Southern California-inspired apparel brimming with personality. That's why I skip the impersonal department stores and head straight to Johnny Was. Over the past several years, I've bought two pairs of shoes, a purse, a makeup bag, two jackets, two kimonos, ten blouses, and three scarves. Yes, I counted. Prices range from $75 (a makeup bag) to $1,800 (an elaborate, embroidered blouse), but the cost reflects the quality; the artisanship and attention to detail are second to none. The sales associates are friendly and personable, never pushy. I know my mom's style fairly well, but the employees have steered me towards items I hadn't even considered, including several gorgeous scarves to complement the blouses. The staff could take advantage of my diffidence with all things apparel (in a clothing store, I look like a mute foreigner stumbling around with an open wallet), but they never try to upsell me. My only quibble is with the store's name. Johnny Was? Johnny was what? Apparently, the store's founder took the name from an obscure Bob Marley song. How random. I should open a clothing store named after a Captain Beefheart song. I can hear the ladies now: "Ooooh, what a gorgeous tunic, Liz! Where did you get it?" "It was 30% off at Making Love to a Vampire with a Monkey on My Knee."

Great selection but cashier was no exaggeration here but literally throwing my items into the…read moreplastic bag then takes said bag and plops it onto the counter. Odd employees as always.

This is my go-to guilt free spot. When I've got time on my hands but not wanting to overspend, I…read moreoften come this way. I was so surprised how many goodies I found here for five and under. I figured it would be like the dollar store. But this place is much more interesting, and who can resist a T-shirt that says "I like two people and all the dogs"? From Star Wars to Marvel to cute animals, they have you covered in gear. I have found some great personalized gifts here for coworkers (especially my unicorn and doggo peeps). Today I helped shop for a friend's little one, and found some great toys and gag gifts like the old bug in the chocolate chip cookie trick. I also found some great lazy day sandals for my kiddo that hates wearing anything that doesn't slide on. This place went above my expectations in variety and customer service. Be careful though, this place is dangerous. You can easily just start grabbing things because of the low prices and before you know it, you've got a bill of over fifty bucks in five minutes.

How can I offer such a negative review and still call it a one star? I have never in my life had…read moresuch a rude customer service experience. Anywhere. I grew up with a Mother whose 50 year experience was in one retail department store.' The owner had a poster in the back that listed the 10 Commandments of Customer Service. At the bottom of the poster was this "The Customer is Always Right." So yes, I'm old-school. A young woman named Angela brought out my online order. She said it was already paid for. I explained I needed to pay for it with a gift card I'd had 1-2 years. She kept refusing my request, as if I did not understand. She was reluctant to do a refund so I could pay for the merchandise with a gift card. I explained that's exactly what she needed to do. Her body language fully expressed her disdain for this process. She maintained a smugness throughout the entire exchange, asked me to open the package. That's NOT a standard operating procedure for customer service. She proceeded with the refund, stonefaced. No conversation, and proceeded to re-charge the merchandise. Never a 'thank you for explaining'. Never an 'I'm sorry for misunderstanding this.' Her response to my frustration with having to coax the entire process was 'What's your attitude? I'm trying to help you!' Is this the new JCP customer service? She called for her manager who was equally stonefaced. The manager Alex, like Angela, was just as reluctant to complete the exchange. She kept telling me it was already paid for. After requesting that she complete the exchange ... at least five times ... AND honor the sale price, she finally acquiesced. During this exchange, I told her that Angela was a very beautiful young girl, but her beauty did not compensate for her vile passive aggressive stance. I reiterated this several times, no 'I apologize for your experience,' nothing. When I repeated the complaint, she said she'd acknowledged it, but would not have me talking ill of her employee. Ill of her employee? A complaint does not produce a rosy glowing compliment. I gave her the good with the bad. She too was dismissive. When the altercation/transaction was finished, my response was 'I can tell she gets her customer service skills from you.' So beware this duo who doesn't understand not every transaction achieves electronic processing digital perfection. There is a human being paying for the merchandise that IS allowed a preference for how to complete the transaction. Mr Penney would be so sad. He would have NEVER protected such an impetulant excuse for a retail clerk nor a store manager. Need I say more? However the store that was built on his values no longer honors that code.

Great selection, overall clean and organized store. Just couldn't find any support staff in the…read moredepartments. Arrived at checkout with only one person at checkout. Left 20 minutes later with 13 people in line behind me waiting. Person at returns couldn't help? Cashier asked for support twice but noone helped.

The customer service in the formal dress section upstairs is absolutely amazing! They were very…read morehelpful and kind!

The workers are rude and prejudice towards young brown people. My husband bought me sunglasses for…read moreChristmas and I was going to exchange them because they did not fit. Well I waited for bout 15-20 mins in the sunglasses section and no one came to help me. So I went to look for a sale associate. On my way to purchase the glasses I asked about a promotion they had posted, the SA wasn't sure so she had asked her supervisor and the whole time the supervisor was there she did not make contact with me at all. She didn't look at me, she didn't speak to me directly she would tell the sales associate and the sales associate had to tell me while she was standing 5 feet from me. So because I look young and I'm Hispanic, they wouldn't take me seriously. Shame on them.