I don't know about the rest of the store, but I needed specifics and Sara from the Women's Department got me what I needed. She's been there 17 years, so I hope management is treating her right. If I had a business I'd need people like her to run it. Very knowledgeable about her area. read more

Went to Dillard's to get a free Lancomb sample, got an E-mail from Lancomb. Bitches @ the makeup counter gave me dirty looks, the Indian chick rolled her eyes at me, and the little Twink, seemed really put out that he had to interrupt his conversation with the other bitch! Not shopping @ Dillards ever!! Wanted to slap them HARD! read more

My wife and I use to shop here often but we will NEVER again! We came in to shop at the cosmetics department. Shiseido to be exact. We were helped by a middle aged lady, her name was Phootong (please excuse spelling). Anyway, this lady was the most rude and snobby person we have ever dealt with. She was a jerk and made us feel extremely uncomfortable and unwelcomed. She glares at us and other customers and has a rude / sarcastic tone of voice. My wife has shopped at Shiseido counters in Macy's, Nordstroms, and other department stores and have always had amazing service. This lady at the Shiseido counter in Dillard's should not work in retail because she does NOT know how to interact with people properly. We don't know who hired her, but by doing so, you have lost loyal customers... Extremely disappointed! read more

This morning I went to Dillard's to buy Clinique products, I was waited on by kaylee (Sp?) the blonde hair girl . Besides being rude and not very interested in waiting on me , after I asked which one is a good bargain, she said, we don't have anything here for a dollar . I really felt like if my skin wasn't brown, I would have received better service. read more

Since I've been born and raised in the Bay Area, I'm a fashionista when it concerns shopping for up-to-date looks! This place doesn't come close to Nordstrom, Macy's or Bloomingdale's, but it's a far out-cry for providing a few good choices on name brands. They don't carry much here nor have a large shoe department, but they suffice with what they have. I would rather drive out of my way to go shop at Valleyfair (San Jose), Newpark (Fremont), Union Square (San Francisco), or Arden Fair Mall to check out the better department stores. Plus, this place needs a make-over! I'm talking about old-fashion looking. read more

Thank you Zoey for your superior customer service!!! You are truly a golden star and "good girl" Dillard's is lucky to have you. -- Tyrus and Ashley read more

Very bad experience, after purchasing more than $200 dollars in Channel products, one of the sales lady comes around, who had nothing to do with Channel or our sale and grabs the bag from my daughter while we were at the Gucci counter, I have no clue what was her problem, but we had receipt for everything, later her peers apologized, Michael the Channel manager was awesome, but she still had a fresh mouth when we left, ROCHELLE from the KIEHL'S is her name, "I work very hard and have never stolen anything from anyone, We are hard working professional folks" read more

I have had an unusually hard last couple of months with a lot of unexpected issues one of which that I was unable to attend my daughter's wedding due to contacting Covid while running my parents to hospitals, radiation and chemo, then having surgery myself. I bought a dress on 12/11/21 and tried to return it on 2/20/22. Also I will add that my debit card info was stolen during this time and I had to have a new card sent to me. Dillard's was going to put it back on my card but will not due to it being a different card number. I have my original receipt, the old card and new card, both with the same name and bank on them. $150 down the drain that I need due to everything going on in my life. I will no longer shop at Dillard's and will spread the word! Let me also add I called customer service and sat on hold for 30 minutes. When someone finally answered I told him my issue and he quickly transferred me. After another 30 minutes on hold again I find out he transferred me to the online order customer service line. I bought the dress in store. She gave me the corporate office number that unless you have a name or extension number is useless. It just hangs up on you. read more

At first I thought the store was just busy but everyone is extremely rude. I went to different departments and received the same horrible service. As much as I dislike when people make everything think about race it was evident at this particular location. read more

I like Dillards I was in there yesterday and bought two great blouses. But their Clinque cosmetic counter need serious customer service training. They seem to not see me. Maybe I don't look like a person who would buy from them. Yesterday there were two people there one on the phone who did not notice me and another who looked past me to help another customer. Previously I have arrived and no one has been working it or they have been too busy " arranging " things to even notice me. I would have seen money yesterday- I walked away. read more

UPDATE: After contacting the store manager by phone (which took considerable effort) and speaking both to him and the assistant manager, those two made thing happen - and made things right. Alfredo (in men's suits) was exceptional in his dealings with me. And the store manager and assistant manager went overboard to make sure I was properly taken care of, and followed through to make sure things were made right. I've upped my review from 1 to 4 stars. read more

I had a great experience with a beautiful lady with short blonde hair spraying Chanel. Super friendly and knew her product well. I ended up buying the new Gabrielle that day because of her! read more

They have some of the worst customer service EVER. Yesterday morning I went in here to get Steve Madden's Slithur caged heel. I already knew exactly what I wanted and was wearing them to a wedding the same day. I found the shoes, walk about to the counter and say I'd like to try these on please and smile, all that good stuff because I work in customer service at a call center, I know what it's like to deal with unhappy people. Anyway, the guy has not the least bit warm, asked what size, went and got it, handed me two boxes and walked away. Now typically at Dillard's in their shoe department they help you through the entire process. Help you actually try the shoes on, make other suggestions similar to the style you like, etc. I watched another employee doing just that with another lady. Why I wasn't provided the same experience, I don't know. Anyway, I tried them on, paid and left. I won't be going back though. And that is exactly why I don't even go to any mall or department store in Stockton typically. The experience SUCKS! read more

Dillard's - Department Stores Near Me - Stockton, California

Oh my goodness where do I start. Ok so me and my wife where shopping at Dillard's due to it being a store with more of our taste we love shopping. But the day we went in we where in our gym clothes. We went straight to hand bags and where greeted by some lovely lady's I got to say all of them where very welcoming. But one girl in particular I think the name was foni or feni not to sure short young little on the heavy side young lady. Approaches us and asks if we are ready to look at something. Mind you this is one person that didn't greet us so we said ok sure thinking she was friendly like the nice young lady's that greeted us . She continues to help us but with an attitude not to sure if her day wasn't going well or what was going on but as we are looking around asking prices and numbers this young lady is getting more irritated which by this time I'm appalled. The young lady specifically states are we gonna buy anything or are we just looking at this point I think to myself is she serious I said no we are gonna make a purchase just looking for something my wife really likes I shouldn't even have to explain myself but I did and this girls attitude went from bad to worse. Treated us like we where sh*t excuse my language but I need to really speak of this and broke. At this point I wanna speak to a manager and I think to myself why not just get a hold of corporate I will go above and beyond to get this girl terminated from the position. To state you don't care due to that you will not be working here much longer completely shocked me I wanted to speak to her manager but the way she made it seem was even if I did speak to her manager she would still be ok due to that she made it seem as if her and the manager are friends so I'm going above and beyond and will get my story heard and if this does not get taken care of Dillard's got another thing coming . Thank you for listening to my review and like I said corporate will be involved read more

OK...here's another (male) perspective on the "SALES" at Dllard's... Yes, they rock. I can't figure it out. When Dillard's closes out its merchandise, they really DEEP DISCOUNT the stuff. I've lived in other cities with Dillard's -- and they never do these sales in those other stores. I have a theory about these said "SALES"....My theory is that the entire chain liquidates its merchandise to the Stockton store because it is very much removed from the other physical locations in the chain. After all, there are only three Dillard's in all of California -- and the closest one is in Palmdale -- waaaay in Southern California. Sooo....why on earth is there a Dillard's in Stockton? My theory continues... The Dillard's in Stockton serves as a pseudo-liquidation store for the overpriced merchandise at the other upper-scale Dillard's locations. Since it is so isolated (I mean, who the heck would expect a Dillard's in Stockton?!!!), the "brand" isn't compromised... OK, it's just a theory...but the fact remains that there are some great deals at this Dillard's!!!! read more

I travel to this store to shop because it has large departments of women's clothes for women of all ages. Many stores only have clothes for teenagers and twentysomethings. Staff is very helpful and store is beautiful read more

Better to only shop Nordstrom and leave Dillard's to someone else. Drove 3.5 hours in horrible traffic to the only Dillard's in NorCal to return a $225 purse. Manager would not return it because it didn't have the yellow "pop" label on the sticker. I'm the customer how do I know to tell the sales person to complete the purchase properly by putting the "pop" label on it? Now I own a too small purse with no recourse to return it. No manager in the store just 2 lower level managers who would not budge. I will never shop at Dillard's again because it is inconvenient and the return policies are draconian. This is not Nordstrom that's for sure. $225 wasted. read more

I try to come here everytime i'm in town because they have a great selection of shoes! In addition, i use to buy my prom/formal dresses here back in HS because they had a variety of dresses than the macy's across the street. Try to come here when they have sales because it's usually from 25-75% off. read more

this review is strictly for the *mens sunglasses department*. worst customer service experieicne eeevvvveeeer. Look lady, I know your life in in the crapper. You're 65, and you should be retired playing with your grandkids at home. But apparently your life has taken a turn and you now have to help support your family by working a worthless part time job in retail that requires you to take hours on the weekend. I get it. Your life sucks. But really, if I am going to drop upwards of $250 on designer sunglasses for my husband, the *least* you can do is let me look at more than one pair at a time without huffing and puffing and making it seem like you think I am going to grab a pair and bolt for the door. Do you think this is really going to happen? (wait. don't answer that...this is Stockton after all...). I was literally pointing to a pair of glasses in the case and saying "sorry. can i look at these?" "is it ok if i see those" like she was some kind of sunglasses Nazi and if I made a wrong move I was off to the gas chamber. oye! See my review for Sun Glasses Hut. take your business elsewhere...whoever said Dillards was the Nordstrom of the Central Valley is *sorely* mistaken. read more

Great show department. Dillard's level in terms of brands...but somebody knows how to buy! So many shoes! And a nice balance between functional and trendy! Girl in shoe dept very efficient, balanced lots of customers at one time with a smile and a great attitude, read more

I have been a fan of Dillard's for the prices, quality and overall friendly service. Oh and the prices. When they have a sale its always good labels and quality items. A recent gift of fabulous shoes went bad when the leather tore and the gift giver no longer in the picture. But with no receipt Linda Duran replaced my fab shoes without question or making me feel like a criminal. This is again why I will continue to shop at Dillards, without comparison to Nordstrom or Macy's they hold their own in customer service like the rest of my favorite stores. Thanks again Linda! read more

This Dillard's on this location is way way way to expensive came here to look for some shoes and they are all way over priced I suggest you people go to Macy's it's a lot cheaper and you will get a better deal the only reason why I'm giving 3 stars is there customer service but other wise way over priced what they think all these customer are rich to by everything come on be more reasonable not so happy about Dillard's in this location buyer beware !!!!!! read more

I shop at Dillard's regularly and I was helped out with by an associate that was very professional and helpful. I was in the changing room in the men's department and the shirt I wore in was on the floor and became wet. We realized it was urine from a prior customer and management offered $1.75 off the t-shirt I had to buy because mine was not able to wear out. I think you missed the mark, sometimes you should take care of a loyal customer rather than lose them. read more

Rebekah is amazing, super professional and outstanding customer service, I ended up buying more than expected but totally worth it will definitely returning! read more

Yes the malls in stockton (two malls side by side, the only city i know with two victoria's secrets mere feet away) are weak with a CAPITAL W-E-A-K but when dillard's has a sale this place is mine. great brands not in a typical macy's and even better sales. make a friend and they will let you know where the sales are. best buy so far: bcbg shoes for 20 bucks, so cute, and so now. I LOVE SALES AT dillards. read more

Stephanie was a Rude shoe sales associates had a couple of questions about certain types of shoes and the associate responses was very quick and snappy as if she didn't chose her profession when you have a potential customer willing to buy you should maintain a great level of customer service guess that's how dillards train there employees read more

Good lawd it's expensive! The layout is nice & employees are always friendly, but this bargain shopper can't justify spending so much money on things that you can get for so much cheaper elsewhere. If I was in a pinch & needed something rightthisveryminute I might consider going here, but only then. read more

The place is definitely a staple. It's my go to place for most of my needs. The shoe department does need a little training. I ended up with two pairs of shoes that where too big. Previously the measure and fit you to the shoes to avoid such a thing. read more

I wanted to say that I had a great experience with a girl named Heather in the women's shoes department. She has by far been the best sales person I have had in a very long time. These days you can't find customer service like that anymore. She was so kind to everyone around her. She deserves some praise..... read more

I'm giving this store 5 stars because it's one of the better department stores in Stockton. I love the Chanel counter and always ask for Lisa! She's honest about her products and her opinions are very professional and unbiased. read more

I always like coming to this store to shop. The workers are very nice and helpful. The store is clean and organized but shoe section can get messy with people trying on shoes and not putting them back. Otherwise a very nice store with great selections. read more

It's been said....THE SALES! This is the only Dillard's I have ever been to, but you can get all name brand things here SO CHEAP! It might even be worth driving in from the city to check it out! read more

Dillard's slightly better than Macy's even though I have a Macy's card and I'd still shop at Macy's but Dillard's in terms of their shoe selection is better. After walking around for the second time, I can honestly say they don't have as much of a selection as Macy's. My review is simply based on their shoes/purse collection downstairs. They have cuter shoes and is a lot more organized that Macy's and they're cheaper! Yup! CHEAPER! I was shocked. I always thought Dillard's would be a lot fancier and pricier but nope, it just looks that way. "Don't judge a book by it's cover." If you're looking for clothes, etc...shop elsewhere. read more

This place can be expensive, but when it has a deal...it sure has a deal!!!lol...Almost all the men clothes was 50% off and plus an additional 40%. You can get a Ralph Lauren Polo shirts for 26 bucks and that is cheap. Looking for a suit, its was about 80 bucks....What a deal!!...But I believe it is over now but just keep an eye out lol!! read more

I purchased a "Modern Movement" bra here at Dillard's. This is the second time the under-wire has broken on me. I tried calling to complain and can't even get a manager to speak with me on the phone! These bras are too expensive to have the wire break. I do NOT recommend buying lingerie here. read more

*FOR CLINIQUE* So I called today to try and get an appointment in for tomorrow to get my makeup done. After I was transferred to their counter, a lady answered the phone. From the start, she came off as an absolutely rude, bitter person. I proceeded to try and make the appointment, but she started YELLING over the phone! So rude!! I just hung up. They will NOT be getting any of my money for their rude attitudes. I was shocked. read more

I bought some clothes through on line order, they came poorly stitched and damaged. When I called them to exchange for different size or return, I got the worst customer service. They did not care to return or exchange them for correct sizes even. Zero value for returning customers or customer retention. No resolution to date and I have a bag full of useless merchandise from this store that they sold via deceiving online pictures with no recourse to exchange, return or even store credit. They do not even have the courtesy to call and resolve customer problem. read more

I like the selection they have just not the ridiculously high prices, I wait for sales to shop here

I know they have 'good' sales compared to what the stuff normally goes for. But I don't care, I'm not interested in paying full price for anything anymore, unless I simply can't get it anywhere else cheaper (ebay, thrift stores, crossroads, etc.) That, and last time I checked, they didn't have LAMB or Harajuku stuff. Nordstrom does. Macys does. better reprezent, d-lards. read more

I have shopped at Dillards for years and have never had a bad experience until recently. I was shopping at their New Years Clearance event. I found some items and my hands were full. All the other shoppers were grabbing the cardboard boxes left around to put their items in, so I found one, with all of 10 little ornaments in it. I moved them to another box that was already full. No big deal, right? Well, a Dillards employee thought otherwise. "Trish" said to me "did you do this? did you move the ornaments in that box? I am trying to hang those up". What a joke. Not like she could help any of us! She shouldn't even have customer contact let alone have a job! And better yet, after complaining with corporate, they don't even really care! read more