Love the honest customer service. Everything you want in a local business. Great prices as wellread more

Taryn and Alisa NEED TO BE PAID MORE THAN WHAT THEY GET PAID CURRENTLY AFTER WORKING WITH THEN!…read more This place is a really nice spot to go if you need jewelry. Not to mention their whole team is awesome. I mainly worked with Taryn and she was amazing and was very helpful with sorting out the questions and finalizing my particular customizations I wanted. Alisa was very nice assisting with the initial visit and assisting when Taryn was out. I had the best experience ever and I'm thankful that I bought from this location. The whole team needs a raise, especially Taryn and Alisa deserve one though because they took the most time sorting everything out and helping work through all the hassles of the work flow. Taryn was exceptional helping me find something that I loved that also fit my style too, big props to her she definitely deserves a bonus and employee of the month. it's only fair because she helped me with my SpongeBob bracelet. I highly recommend, pleasantly surprised and highly satisfied with my purchase and the entire experience. They were down to earth, helpful, kind, supportive, fast and very efficient.. not to mention they took extra time to research and prepare a lot of extra stuff when I was looking/shopping for options. 11/10 you will not be disappointed. Give Taryn and Alisa a raise.. NOW! that's the only reason my rating is not 100/10 Ps if you don't give Taryn and Alisa more money on their paycheck i will find a way to tell everyone not to shop here anymore so you better do it. You should really really really do it (give Taryn and Alisa more money please) -Thank you in advance

Great place to sell your coins/jewelry. Their pricing is spot on and they are very fair. Depending…read moreon when you go wait times can be longer. Worth the wait though.

Busy little shop, clearly a place the locals trust! Stopped in to cash in silver, got paid above…read morethe spot price, and dealt with the owner directly. For the men, great selection of sport and chronograph watches that caught my eye, many brands!

Wonderful jeweler. Jennifer and Bill worked with us to upgrade my wife's wedding ring from 22…read moreyears ago to a more modern setting. Excellent service and friendly staff. Bill FaceTimed us with a wax model and after approval by my wife we had the completed ring in two weeks. Thank you!

William Thomas Jewelers has been my go-to place for years. Our WTJ collection has grown, including…read morecustom wedding bands, pendants, bracelets, and earrings. Bill has created my vision on many pieces and exceeded all expectations. I have recommended WTJ to many friends and family, who have all had the same outstanding experience. Don't be scared off by the word custom. The prices are fair, and you get your personal jewelry team that helps you design your next family heirloom. That is priceless!

They learned me and my fiancée's name here immediately and provided excellent and timely service…read morefor the custom band I wanted with the diamond we selected from them! We came back for our wedding bands because of their professional service. Friendly staff without hard sales tactics, plenty of patience for trying different options, and transparent pricing all the way through! Men, I found a tantalum band here cheaper than I could find online. I did not feel left out of the discussion for her rings. For custom work, I won't go anywhere else, but they have a great selection of options on the shelf as well!

William Maurer, sales manager at CJ, was extremely helpful and courteous when I brought in a wrist…read morewatch with a pin missing in the clasp. Bill took his time and found a tiny pin which he molded to fit the pin hole. This took about 20 minutes and he refused to charge me. Multiple jewelry/watch shops in Madison could not help me. Thank you Bill !

They created my engagement ring and it was beautiful. Was in every six months the first year to…read morehave it checked and cleaned - no issues. After about two year, the center stone fell out and I was told by another jeweler that TWO prongs would have had to fail for this to happen. TDC would not honor this because it. had been 7 months since I had my ring checked. The ring was just a few years old and I worked in an office. I was not hard on my jewelry. I had to purchase another stone (why did I buy it again from them???) to fix. I know things can happen but when you build a ring and I pay for the stones, the least you can do is not have it fall apart. And if it does - stand behind it and make it right. I had to make a claim on my homeowners who nearly dropped us for such a large claim. I sent a letter to the owner and naturally received zero response. Decided to never go back and we took all our spending elsewhere. We moved our business from TDC to Goodman's where we purchased many new pieces over the years. Now we live closer to Oconomowoc and go to a local shop where the jeweler is on site and they do stand behind their work.

So far, so great! Got my engagement ring here and they were nothing but the best. I visited more…read morethan five other diamond shops prior to the diamond center they led me to look for better service. And I found exactly that at the diamond center on the west side of Madison. Tricia helped me find my ring and I bought it the first day I entered that building. I needed the custom ring within 10 days and Tricia got it completed and ready in six. I picked it up and it looked absolutely beautiful. Update: ended up needing it resized. I left Tricia a voicemail and she got me in the next day to drop it off and they had it ready in five days. Again, meeting my sharp deadline! I've been completely satisfied with a diamond center so far!

I could not be more grateful to Kesslers on Junction Road, as they have always been so gracious and…read morekind when I stop by their store. In the past, I have needed jewelry fixed and appraised, but this past Wednesday I needed a ring cut off my finger because my knuckles had swollen and the ring was very tight. I was in panic mode, not knowing what to do or where to go, but I took a chance and stopped by. Both Samantha and Vicky tried removing the ring by hand, but it was so tight that Frank had to use the ring cutter. Throughout the process, they assured me they could help me and that I would leave with my ring off. I can't thank them enough for helping me remain calm and positive. I have to say this Kessler's is by far the best Jewelry store and experience you are going to have in Madison, Wisconsin! Thank you, Vicky, Samantha, and Frank!

Stopped in to drop off a ring rhodium plated. My husband ended up purchasing a silver chain while…read morewe were there. Kayla provided exceptional customer service even though the item we were purchasing wasn't not very expensive. I mention that because she really spent time helping us and made the experience easy and fun.

Lisa spent a great deal of her personal time helping answer my questions and offering her…read moreprofessional insight about a diamond ring I had purchased off of eBay. She was exceedingly pleasant, knowledgeable, and patient throughout all of our conversations, I would work with her again in a heartbeat

I was extremely impressed with Lisa's expertise today when I sold some jewelry to her. I have…read morenever seen such professionalism and knowledge in the field of gems and jewels as I saw in her. And her honesty is 100%! If something is good, she says so, but if it isn't she also tells you the truth. Everything is up front-nothing is hidden. I highly recommend her business to any who need this service- from appraisals, buying or selling jewelry. I will definitely use her business again!