I've been ordering from here almost once a week since I found this place in August 2025, and I…read moreusually stick to my go-to: caramel milk tea with extra sugar, no boba.
This time, I noticed they had a pho + milk tea combo, so I ordered it through the app. When my food arrived, I got the pho but there was no broth, just dry noodles. I also ordered beef pho with meatballs, and there were only two tiny meatballs, no beef at all, and the noodles were soggy and overcooked (and not how it looked in the photo advertised).
My fiancé took it back so they could fix it. When he got there, he called me so I could speak to the worker. She told me, "I can pour some juice in it, but since you added meatballs, you'd have to buy another $14 combo to get beef because you didn't add beef to your pho."
That made no sense why would I order another pho just to get what I already paid for? I told her I did add beef and asked her to check my receipt. She immediately cut me off, said "not my problem," and walked away.
I was honestly in shock. I wasn't rude or yelling I just wanted my order corrected. It's just pho, but the customer service made the situation so much worse. She refused a refund or to give me her manager's information.
Eventually, she handed my fiancé the soup, but the lid wasn't on correctly, so as soon as he got outside, it spilled all in the bag. At that point, I just threw it away.
I'm honestly sad because I loved this place it's such a cute spot to study if you're a student, and the decor is really nice. But after this experience, I probably won't be coming back. I ended up having to order actual pho on Uber Eats, so I spent about $51 out of pocket for a replacement... which is insane in this economy i tried to call to get a hold of a manager to speak about the incident but their business phone number is suspended and is no longer in service
I've attached a screenshot of my receipt below with the date to show that I did, in fact, order beef.