I had a new heat pump system installed on 12/14/23 as part of the Mass Save program. I didn't personally select the HVAC company--I worked with Tony Vicente, an HVAC consultant from Revise (a Mass Save partner). When the technicians arrived for the installation, I was surprised to see vans labeled DiPietro Heating and Cooling. I was never given a choice to select a local HVAC contractor, and after reading reviews, I'm honestly shocked this company is still in business. The problems started less than a year after installation. In October 2024, I realized the heat wasn't working. Since it was still under the 1-year warranty, I called and a technician came to fix it. In April 2025, it failed again and I was charged $290 for service. Just two weeks later, another technician had to come back--this time, he discovered the thermostat wasn't even properly connected, a basic setup mistake that should've been caught during the install or first visit. Now, in mid-June, I tried to turn on the AC for the first time this season and it's not working again. When I called, I was told it would be another $200 for a service visit. This is a brand-new system, and I've had multiple issues in just six months. I no longer feel confident in their workmanship or diagnostic skills. It's frustrating to have paid for a new system and already be dealing with recurring issues and mounting service fees. I hope this review helps others ask more questions, especially if going through Mass Save or working with a consultant. If I had known the installer would be DiPietro, I would have asked for alternatives. read more

These guys operate as Revise. They installed a partial heat pump. What a miserable experience. I had cancer in 2017, and I went on public assistance after. I did a Revise audit. I explained that we had a cold side of the house, used a space heater in our bedroom ten hours a night. the Revise audit rep said that a heat pump would lower our heating costs. Let's start off. DiPietro Heating and Cooling is the guys who operate as Revise. They never told me, and at all times these guys showed up as Revise. The delayed product registration came back as Revise. I was provided with no plans and the one set of slides that said approved includes a minisplit in the basement which was never installed. No documentation, but I was told that 2 bedrooms and the bathroom (the cold side) was approved. I was told there would be a run through on the day of installation. November 11, 2024, The two techs who arrived to install the HVAC heat pump did no run through. They left with insulation on our floors, blowing from the ducts they installed, they left there things, exposed insulation in the intake and they handed me the three installation manuals. When I asked the technician a question, he said, "I don't know anything about these units." This is the guy who installed my unit! It was very clear the first night, the thermostat did not work properly. Even when set to 70 and the Nest thermometer read 72, 73 the unit continued to blast hot hot air at full blast. I would have to turn the thermometer down to 68, to turn the heat off. Complained. Told this was normal. In what world? My audit rep told me to play around with it. I did. I was able to lessen effects and save my electricity bill somewhat. A quick and easy read through the manuals and it was quickly apparent, they didn't install the unit according to spec. They needed to do a hard reset and reinstall the unit according to spec. I complained. They said the unit was operating fine. They placed the thermostat on the opposite side of the house from the rooms its serves. The thermometer on the heat pump thermostat, directly above our Nest for my gas heat, showed a consistent minus 2 degree variance. Remember heat rises, as it's above it could be expected a plus 2 degree variance. The thermostat was installed tilted and not level. I complained and complained. I reached out to the manufacturer. The unit wasn't registered. Finally, a month later, Revise (aka DiPietro) sent a tech back out, all he did was yell that everything was functioning normally, installed properly. He declared, the thermostat reads the same temperature as the Nest, while at that exact time, the thermostat showed the same minus 2 degree variance. He lied and ignored it. They installed an oversized vent in my bathroom. The installation suggested there was a smaller vent, the audit rep said they had one and could install it. But the argumentative Revise tech (or should I say DiPietro), said it didn't exist. On a couple of other concerns, he yelled at me more and then left. The heat pump was again performing as bad as when they installed it. I reviewed all that had happened, and sent two emails to the initial guy who did the assessment. He said he would forward it to a manager. Randy calls me up. "We will take care of you, now that it's in my hands." The following day, I returned his call and left him a voicemail. NEVER HEARD BACK. After the New Year, on the day I was to follow up with Randy, Revise reaches out by text with scheduling something. I tell the rep all how "in my hands" Randy, and she says, "text Randy." Not that she would follow up. I texted Randy. No response from him or anyone. My heating costs, (electric and gas combined) since installation have been up 20 percent that first month, and 15 percent since. Ehile the Heat pump thermostat set currently set to 68 reads 69, my cold rooms are 66 and 65. Costs up. Heat down. No answers. Don't use this company. I will take my complaints to the DTE, and legislators. This is a horrible company. read more

DO NOT EVER use this company. I had a 12 year warranty, in writing, after 7 years they will not provide service and told me to find another Fujitsu distributor to honor my warranty, they simply will not. The warranty is still active, but they won't honor it. THEY ARE THE WORST!!!!!! Oh, and they now are "Revise" not Dipietro - must have been all the bad press. read more

They just installed three splits in my condo. They were really good. I recommend without reservation.

DO NOT GIVE DIPIETRO YOUR BUSINESS. YOU WILL BE SORRY! In 2019, I was contracted with Dipietro to put in my heating system. After stalling for mos with NO heat, they left me high and dry in November saying at the last minute that the job was too complicated. I came to find out they had a big job in Boston and I was too small potatoes for them to make good on their contract. Today i found out that they even lied to the Town of Boxford's board of health in a letter claiming that "I" cancelled the job. When in fact, they literally left me out in the cold. DO NOT GIVE DIPIETRO YOUR BUSINESS. YOU WILL BE SORRY! read more

I took my time and give this company multiple chances to come around just because I had a great experience working with their (Revise Energy) Sales person, Adam, who seemed extremely knowledgeable and had great customer service skills. But, once I crossed over to service - DiPietro- the experience was extremely disappointing. They did an oil to gas conversion and a tankless/instant system install. 2 years down the road, the totally new super top of the line gas furnace was all rusted inside which caused further issues with the starter (or something similar- priced over 600 to fix) and just flooding the finished basement (lots of replacing of floor and subfloors). Not to say that the system itself is loosing a lot of air as it was not taped correctly despite my multiple calls for them to fix and assurance I have received multiple times that 'it's all good now!'. Also, despite all the business I have been given them (even if I shouldn't considering they caused these issues due to bad installs), when I was in need, they didn't even offer the slightest discount for a service call (it was 300 dollars to restart the system just so that we had the system stopping again because the tech didn't even complete all the resets and pump for water shut down and turn off the system completely again in some hours - another crises at our end that - this time we troubleshoot on our own as the tech didn't even respond to texts for a while). Just save urself time, stress and $ and avoid servicing with this company read more

This is just an honest review from a customer. This company is either highly incompetent or they are running a scam. First off, the master plumber they used who built my system was very good but everybody else in the company doesn't know their ass from their elbow. I've been getting air in my system and they came out to clear it out 2 times in the past year and charged me an arm and a leg to purge it and never mentioned the air separator. So I did some research and it turns out my air separator wasn't purging air. I just needed to unscrew the cap on the air separator but even if that didn't work, the part is easy to service. You can remove the top and clean it once you isolate the valve. Anyway, I won't have them back and I don't recommend them to anyone. Based on the review here they are probably struggling to maintain customers anyway. read more

Two months ago and $280 Nick DePietro came to my house and replace the mixer in a bathroom that's only two years old he bought the part probably from Home Depot because it's plastic it's supposed to be ceramic I called him because the water was squirting out of the wall and I sent him a video of it he came here with his assistant they went upstairs they don't see anything have a nice day and walked out of my house. This guy is a nasty thief. read more

My father in-law received a quote from Dipietro via the Mass Save program for split units. He showed me the quote and I noticed a couple items weren't listed, so I left a message with the salesperson (Sean) to review his quote. No, I actually left three separate messages over a couple of weeks and he never called me back. I then contacted the sales manager and left a message with him and he never called. I imagine if their sales team is this bad, it may be a direct reflection on the company, so we're going with someone else. Just thought I'd pass this along. read more

Dipieto installed a new furnace for us going on three years ago; it was a big undertaking as we live in an antique home. They got the job so well and the installers were great. We have had them come out annually to clean and service the furnace and this is where they really impress me. I have had the same technician every year and he , Evan, is so efficient, kind and courteous. I feel so comfortable having him in my home, knowing he's going to get the job done very well. read more

Horrible customer service. We had our central air conditioning unit installed June, 2017 and have had constant problems with it since its inception. We had a technician down almost on a weekly basis to trouble shoot the issue and find the root cause. We worked with him exclusively until November, 2017 when it got too cold to do any more work. Fast forward to April, 2018. We found out that the lead technician (Ivan) who we were dealing with is no longer with the company along with the Service Dept Manager (Alan Hamer) and office manager (Donna Bradley) who was working our case; they all either resigned or were let go by the company. Rather ironic since DiPietro is supposed to be a family friendly, loyal company. I have called 3 times so far to try to get some resolution to this problem. The only response I get is "we are trying our best to get this resolved". Supposedly, they are contacting Carrier to have one of their service reps come down. It has been over a week and still nothing. Also, when the Service Dept Manager left the company (Alan Hamer), our case was not discussed as part of the transition process. I find this hard to believe as Alan told us on many occasions, our issue was always discussed during weekly triage sessions. VERY DISAPPOINTED WITH DIPIETRO; WE WOULD NOT RECOMMEND THEM TO ANYONE. We are in the process of hiring an attorney and reporting them to the Attorney General's office. read more

Don't ever use Dipietro Heating and Cooling. We have no heat. I've called three times this week to have it fixed. Finally it was so cold I called the emergency line at 4:30am and asked why they haven't returned my calls - "oh sorry we've been too busy." It's 8:30 and still no one has showed up to fix it. This was after we just spent large fortune ($35,000) on installation of this system in March. We have twin baby girls and it's was 18 degrees out. They also keep sending bills that were paid. I have to follow up every time because the letters threaten to get lawyers involved. If there was a choice for 0 stars I'd use it. Update 3/13 - after the Tech came out two weeks ago the heat was working (prob the 10th visit). Again the heat pump is not working 3/13. I've asked to talk to management and no one has called back. After the 13th visit - which lasted from 9-2 (mind you I have baby daughters and a dog) it was a disruption since my dog is barking and my kids can't nap because of said barking. They believe the system is fixed. Two days later i letter in the mail stating they now need to send a town inspector to close a permit that they didn't do a year ago when the installation was complete. We have now schedule our 14th visit (not including install). So if you nothing better to do with your time and effort and need a full time job you have to pay for - this if your company. Updating my review again: 6/12. Our AC isn't working. First 90 day of the year and the system will not get below 75 degrees and keeps coming up with a system failure message on the thermostat. 15th visit not including install. Update again: July 2017 - our AC upstairs isn't working correctly. We have the thermostat set to 73 and it's 70 in in the room and 66 in our girls room. The tried to fix the dampers and it then became too stuffy. They have been here three times this month trying to fix it. They have another appt scheduled to swap out the thermostat. Visits 16-18 l not including install. Update again: January 22 2018 - heat pump not working. Blowing out cold air. Called again for service. Needless to say - this has become a full time job managing this very very expensive unit. Will keep updating this post until all issues are resolved. read more

I connected to this company thru Mass Save. I was quoted work to be done and it was not. Because they had to remove and replace the current boards and insulation, the fee they charged me was $800 restocking fee. They apparently also put in a sealant on my attic floor to assist with insulation. That was it. An upcoming appointment was a no-show with no record of it being set when I called them to ask where the were. Very disappointing . Would advise NOT to do business with this company. Posted Oct. 4, 2021 read more

My "Great" rating is for Evan McCrillis. He is very professional, understanding and knowledgeable. He listens intently while trying to evaluate the potential problem. We have a 5 year old Rinnai hot water/boiler system that is currently having issues and although it hasn't been solved, Evan is already preparing for the "what ifs". As for DiPietro Heating, I would rate this company as "good" - my calls are answered within the day I call and service arrives as soon as possible. With COVID-19, I am sure they are over-whelmed with safety issues and possibly being short staffed but are doing the best they can. read more

dipietro came and installed a new heat pump for my home through mass save and got twice the money for the job through the program and absolutely butchered the installation I would strongly recommend finding someone who cares about the customer and not just the money read more

Good afternoon. I hired Dipietro because they claim one stop shopping. DiPietro advertises that they will get 1. all required permits 2. all required inspections 3. installation will comply with all state and local codes. To date: I am asking to see the: required permits, required inspections and certification that the installation meets all state and local codes. I will post when my building permit has been validated. BTW: The job site a my house is closed until the required documents and inspections have been completed. read more

I filled out a request on-line, a month or so later Mike called and made an appointment to meet me but didn't show. Called him several times and he didn't answer or call back. I'm moving on. read more

I am shocked to read all the negative reviews.... Three and a half weeks ago my wife went into labor at the exact same time our furnace from 1955 decided to finally call it quits (I had had someone the week before breath temporary life into it so I knew this was the final goodbye). It was a Sunday at around 8AM and I called probably 15 different HVAC companies around Somerville to see if someone could come and replace our furnace within 48 hours (it being January, us returning home with a newborn...). These guys sent a team and had a brand new furnace in by 2:00PM that Tuesday - about an hour before we got back from the hospital. They were cheaper than another quote I had received and the crew that showed up to do the install could not have been more sympathetic, kind or efficient. I have been basking in the warmth of our new heat throughout the past month of sleepless nights and I cannot say enough good things about these folks. I'm going to have our second units furnace also replaced this summer as well. Thank you thank you for bailing me out and doing an awesome job when I was literally out of options. Cannot tell you enough how happy I am! read more

Installer showed up 90 min later than scheduled. Asked what we could do regarding the amount of water in our basement, he said "sorry nothing he could do about it". Found this rather unacceptable that he couldn't have helped with wet vac or something. After installation of brand new system, we still had NO HOT WATER for almost 24 hrs. Called DiPietro as soon as they opened at 7a, they had installer call back. Installer said he would be to our home, however, failed to show until 9:40a. We found this service to be completely unacceptable for what we paid for a brand new system. I would be quite hard pressed to ever call DiPietro Heating and Cooling ever again. read more

I have a Fujitsu Mini split and last JULY I called Dipietro. They claimed they knew these systems and could resolve my issue. After 9 visits over 3 months and $1800 in bills I still do not have working system. Most of the time they spent here was on the phone with Fujitsu or the service manager. They replaced pc boards, controllers, a motor (actually broke several pieces in wall unit. So I would not recommend them and I have no idea how to get these fixed and get my money back. ANY SUGGESTIONS? read more

I had an overall exceedingly poor experience with Dipietro Heating in the fall of 2019. I met with the sales manager who surveyed my situation and heating system needs for a new high efficiency boiler with existing baseboard and signed a contract with them. They told me they could start the job in 3 wks, the beginning of October of 2019. I then got a call from Dipietro saying that they could not complete the job until the end of November. This was after I had let the other contractors interested in the job go. I wasn't happy but agreed. The head plumber came to my house on the day of the install and I then got a call at work saying they walked off the job. This left me high and dry AND cold. So not only did they make me wait in the middle of winter but they bailed on me. I later found out they had a big job in Boston. I was small potatoes. Their lack of integrity in completing a job I had a contract for and poor communication with the very cooperative propane company was stunningly lame. Along with many other complaints about Dipietro I have read on this site and others, I would not recommend Dipeitro for any of your heating and cooling needs. I later found out that my neighbor had a similar bad experience with Dipietro. Keep away. Poor business performance overall. read more

Had a good experience with them. The ac unit initially had a problem but they came out and fixed it the next day. I've been using the mini duct system they installed for a couple of years now and it works great! read more

After an exhaustive search and getting multiple bids from 3-4 companies I had the pleasure of meeting Adam from DiPietro. He proved to be knowledgable and put together a bid that made sense. My plan was to replace my furnace, converting from oil to gas. Plus adding in central a/c. A significant project requiring a sizable investment in my home. Adam recommended I start off with a free home energy audit through the Mass Save program which would leave me eligible for a 7 year interest free loan. I went forward with the audit and not only got the zero interest loan, I also am getting $1400 worth of insulation work done for about $300. In the end I hired DiPietro Heating and cooling for the job and installation of all the equipment/upgrades are now complete. I was lucky enough to have my project assigned to Curt & Nick. They showed up on time every day. Worked non stop and did outstanding work. They worked extremely efficiently and were very respectful of my old house. The old furnace was completely removed within an hour or so. Installation went forward without a hitch, smooth as glass. The over all project was scheduled to take 4 days to complete and they were done and gone in only 3 days. Part of the plan was to add 2 ductless a/c units to the second floor. These also double as heat pumps so we are anticipating efficient year round comfort from these units. They work great cooling the upstairs which has traditionally been uncomfortably hot in the summer. Since they left the weather has indeed been hot and humid but I wouldn't know thanks to the cool comfortable home I have been left with. The air conditioning is whisper quiet, gone are the noisy window units. Hind sight is always 20/20 but knowing what I know I'd definitely hire DiPietro again. Clearly We are very pleased and can't say enough good. read more

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Their HVAC consultant came out to take a look at our very old furnace after a Mass Save energy assessment, to see if it should be replaced with something more efficient. He walked though the benefits of upgrading from the current system, confirmed we'd be saving lots of money with a change, and explained the state's interest-free loan program. Part of that was also confirming that the new system would work just fine with our existing thermostat. Turns out "just fine" was exactly what he meant - we're actually not getting the savings unless we pay $500 to upgrade the thermostat as well, something we're not told until AFTER the new furnace is installed. Don't waste your time. read more

We used them through a recommendation for the MassSave Program and I would not recomment them. They first told us that the rebate would go to them for final payment however when they were done with the installation, they would not give us the paperwork to submit to MassSave until we paid the balance. They had to come back to fix a leak and told us that if it happens again then they would replace the pipes, which is what they should have done in the first place according to the person who came. Well it happened again, I called the person who came and put in a service call, that was back in November, and we never heard from them again. read more

I called this company about a year-and-a-half ago because I was getting no heat in my son's room, I told them it was no big rush because he was sleeping in my room and I can take it appointment that week they said no they would send somebody out that day little did I know it was like an emergency call so I was charged a lot of money for a 10-minute visit. It turned out one of my vents was not open from the attic coming down to his room he flipped the switch and left period I was glad it was so easy to fix but it cost me I think about $200 because it was an emergency call and they did not even advised me of that before they sent someone out. They were very prompt and got someone out here within an hour which would have been great if I really needed that Rush service. I've been using another HVAC company ever since, so it's their loss they lost a potential customer by trying to make a quick buck read more

We are very disappointed with DiPietro. We had a cooling system installed a few years ago and it worked fine for the most part. However, the unit they installed in our great room never cooled the room. We have reached out to come up with a better solution and not getting a call back. We also have 4 ductless units that were serviced by DiPietro last spring and they are not working AT ALL (and we paid $350!!!). My husband has made many calls to customer service and is not getting a reply. Needless to say, we are going to seek a new HVAC company that values their customer's satisfaction. Very disappointed. I hope Joe sees this review and gets his act together. read more

I've finally had it with this company. My boiler went out again after having been serviced by them just a few weeks ago, which was considered an emergency call ( another $240.00) even though they had serviced the boiler less than six months before, a service they said would be good for a year. Everything on this boiler has been changed within the last five years. Each time they send out the same incompetent mechanic he tells me the same thing. It's a clogged nozzle. He did the servicing and put in the nozzle himself, which in all likelihood is the wrong size. I cannot get a call from Joe DiPietro or a manager. Now I'm without heat and being told by that 'mechanic' who evidently is the only 'mechanic' that DiPietro has, that he's too busy to come and fix his mistake. And by the way it'll cost me another $240.00. My last name is DiPietro too. I wish this company would stop using that name. It's quickly becoming a stain. read more

After receiving three bids for a 15k Mitsubishi mini split cooling system, I selected the mid-price DiPeitro Heating and Cooling. The price was fair and the installation crew did a great job setting up the system. This week Mike and Ray from DiPeitro arrived to service the mini - spli as well as my HVAC. The job was very well done. I highly recommend DiPeitro Heating and Cooling. read more

Called them for service. Nice young "electrician" shows up. My main concern was fixing my pendant light which had a corroded socket from 12 years of use/heat fromHalogen bulb. I love the pendant light. Wanted to replace socket. Electrician didn't think this was possible. He took fixture down, examined it, and told me get a new one. 150 bucks later (for nothing) I'm still without a light, got an estimate on re doing a panel and fishing some ugly wires from HD TV. Nothing done. He leaves, I call brother in law who takes socket out (mind you electrician said this couldn't be done it was soldered together, NOT!), send me to Home Depot and low and behold I find the EXACT same socket for 9 bucks. It's replaced by hacker brother in law with a few twisting of wires and 2 screws and VOILA! The fixture is just like new! Now why do the "professionals" refuse to take something apart and just look at it! Why do they always say buy new and call me to replace? I've paid the bill on my visa, but plan on calling and appealing to DiPietro on this one. This is not what I paid for. I understand a service call was in order, but I got nothing for my 150 bucks. I'll let you know the end result. If Dipietro takes off 75 bucks, I'll be happy and consider it just the cost of doing business. If they don't, I'll appeal on my visa, and finish this review. I don't think I got workman like sevice out of this electrician. read more

Put in an emergency call to Dipietro at around 3:30 pm because our air conditioner is on the fritz. Receptionist said it would be a $150. After hours service call which I replied was fine. She said they might not make it out to my house until 7:00 pm and they would call before coming. I said ok. They never called or showed up! Not a reliable business!! Will spread the word to not use them for heating or cooling service repair!! read more

There's not an option for zero stars or I would've selected it. Worst experience EVER! They send back parts that were ordered back in August because Alan Hamer claimed I didn't return their calls for an install date but when I asked what number they were calling he said he wasn't going to into that! A tech came out Friday 11/10 and the left stating he needed a control board and wiring harness but when he returned he only got the control board. He returned and didn't fix the heater and also fell through my neighbors ceiling waste deep. He said he'd be back with the other part but shut off all communication so when I followed up with the office they couldn't reach him. They're own emergency service tech refused to come later that night as well. So I was left without ANY communication and NO heat. I was forced to go stay at a hotel. The next morning I had another company coming out on an emergency call, at this point the the temp inside my house was 42°. The other companies tech had it running in under 20 mins. Dipietros tech didn't wire the new control board correctly so that's why I was left without heat. Dan Carroll advised me that Alan Hamer would reach out to me discuss and rectify my losses which were 2 days of missed work without pay due to a new job and I'm in sales, hotel expense, and an emergency service call to another company. He NEVER apologized but only made poor excuses for the company and tech. He didn't care about my losses and actually hung up rudely but not before telling me I was going to receive a invoice for $208.71! I tried to be cordial and settle this in a manner that was best for both of us, but they've only made it worse. So now I've filed a complaint with the better business bureau, Attorney Generals office, and am also looking into small claims court. They need to stop and think, what if this was being done to their family? What actions would they take? I guarantee the same as me! This doesn't even include them not reaching out to make repairs to the giant hole in the ceiling of my neighbors. I'm not the only person who's had this experience. All of us who have been wronged need to band together and put them out of business. They have zero idea what customer service is, and lack common courtesy towards others. read more

They did a good job on installation. Apparently their company warranty is 1 yr. The unit has a 10 yr warranty.9 days after Dipietro's warranty expired my unit which is a combo boiler/water heater $12,000 was sporadic on hot water. I called the company and customer service is where my 1 star comes in. The said their warranty expired. I told them that this had been happening for about 1-2 weeks and thought the problem would work itself out. There was no consideration for the 9 days they clearly just wanted their money. Very disappointed that I would have to pay $125 for them to come out and then have to pay a labor fee also. It's not as if the unit was installed 2 years ago as I said it was only 9 days. Any reputable business would have come out ordered the part and fixed it. I would not recommend this company due to the customer service end which is part of the reason anyone would pay that kind of money. This company will nickel and dime you. read more

Called for AC service. Techs diagnosed problem, an ageed price was reached and the job was started . A week later we called to check on progress, The admin stated the job was mis diagnosed the problem couldnt be fixed. The price went from a 1600 repare to "6 to 8 K. We requested the old parts be returned. Got another company to repair the HVAC unit ,up and running under 900 dollars. Buyer BEWARE!!! I read more

I will not use this company again. I had them come out to check on my furnace, as it was making a loud droning noise as of late. A dispatch fee of $95, PLUS an unexpected 'diagnostic fee' of $75. I made them waive the $75 fee because they did not make me aware of that prior to the visit. Turns out the motor was going and needed to be replaced. The repair tech quoted the repair at $975, which, after reading about the particular problem online was too high. I did some research and found the part on Amazon for $130, and got it in 2 days. Watched a couple Youtube videos showing me how to replace the unit(extremely easy), and did the work myself. Took no more than 45 minutes. Total cost was about $160, including shipping and some silicone gasket maker. It is absurd that they were going to charge me almost $1,000 for a job that I did myself in under an hour for less than $200. I don't know if their markup was on labor or materials(probably both), but it is unacceptable nonetheless. Price gouging at its worst. I cannot recommend this company to anyone. read more

Would pick no stars if possible. My neighbor used their service and it was a mess! They came to "fix" her heating and ended up falling through the ceiling of the neighbors house. Said it was "fixed and working" but was again this was the neighbors heating system not hers. The tech didn't bring all the equipment to fix the problem and "left to go get more equipment" and never returned. Another company came to fix because Dipietro never returned her call and is still going to bill her when they didn't do anything but create a mess. Never use Dipietro! Worst customer service I've ever seen. read more

I called about just a replacement of a kitchen faucet, and he was great and told me that I didn't need to change it. I appreciated the advice and offered a stipend, and was so surprised when he wanted to charge me $60. to not do any work except to come by and almost extort a check! read more

I called DiPietro because my hot water heater went. I've given them a half star because they sent someone out quickly each time I needed them but two of the times I needed them, it was because things were not installed properly to begin with. They charged me $3,300 to install a new hot water heater. This is absolutely absurd and I knew it but I was already into them for $200 for making an emergency visit and the issue had to be fixed. The kid (yes, kid) they sent out was clearly inexperienced because he forgot to install a relay and forgot to re-open the valve when he was done installing. A week later, the water started acting up again. Call to DiPietro - sent a new tech. He said he "fixed" whatever issue it was and went along his way. A week later, the whole system went AGAIN and I spent the morning bailing 40 gallons of hot water out of my basement. Luckily we caught it in time. Another irate call to DiPietro and a third (now more experienced) tech showed up to "fix what the other guys did wrong." Why did they do it wrong in the first place? Why is DiPietro sending techs who don't know what they're doing? It's been over a year and my work guarantee is now up and now my system is acting up...yet again. I will never do business with DiPietro again and I suggest you don't either. read more

Lousy follow-up and shady people. Classic phone reps who just don't have the authority to fix things and tell you a manager will call you back and they never do. Similar experience to other negative ratings on this thread. Sept 2015: AC coils were freezing up and shutting off the unit in a random pattern. My tenant met the technician and I paid the fee. Problem was not really dealt with. I called a few weeks later during a hot spell in Sept when the unit was used again. Was told they would consult the tech and call me back. "We want to make it right". Nobody ever called and season ended June 2016: Freeze-ups reoccurred as cooling season began. Went to online aggregator to find another service provider. DiPietro was one of the companies that called me. Nice sales presentation.. spent 5-10 minutes and found out who it was. Told them about previous dispatch and recurring issue. "We will look into this and get back to you". 10 days pass. I CALL THEM AGAIN, and re-explain. Best they can do is 10 days from now at $95 dispatch, but for $150, they could send someone out tomorrow. I say "but I paid $95 9 months ago and nothing was fixed and when I called last year to ask what the findings were from original dispatch, you "conveniently" forgot about me". Sorry, sir. We'd have to charge you the dispatch fee again. Would not refer me to a manager to explain why they didn't recommend anything last year. read more

I could give a negative star rating if I could. My hot air furnace stopped working (Jan 2015) so needed to call an HVAC company. I decided to give a local company a try, boy what a mistake. I'm telling this story now because I was just reminded when I had to on my heat for the first time this year. I decided to call Dipietro Heating and made an appointment. On the day of the appointment a Dipietro truck shows up. So, I show him where my furnace was and demonstrated the symptoms of my non working furnace. He took the front cover off to further explore. Then another Dipietro truck shows up with two other workmen. Now I have all 3 of them in looking at my furnace. They diagnose that is was some gas valve is not delivering the gas to the furnace. They told me I had an older furnace (which is true 20 years), it was in excellent condition. They told me that they would try to locate the part and that there was no guarantee that they could find the part. They said they need to go back to their office and make some calls. I get a call the next day and they said they found the part! I ask how much, and they said installed $800. They said that they would be back later that week (Thursday). The service guy installs the valve surprise it does not work. The next thing I know, I'm on the service guy's cell phone talking to their sales guy coaxing me into buying a new furnace. (I did not believe the service guy used due diligence in diagnosing my furnace's problem.) They were so quick in trying to sell me a new furnace. I ask how much, I believe they range from $10,000 (nice round number) and up. Quite frankly, I was in sticker shock expecting to pay $800 to now $10,000. Oh yeah, they were quick in telling me about their great fiance program! I told the sales guy on the phone that I would need time to think about it. They knew they had my over a barrel because it was still quite cold out and I was desperate for a furnace. They also reminded me that my water pipes may burst if it wasn't warm enough. My coworker overheard my story as I told in disgust. She offered and told me her husband is a commercial HVAC technician and would ask if he could take a look at my furnace over the weekend. He agreed!!! He was over my place Sunday morning to look at my furnace. He brought in his tool bag and HVAC equipment. He took off a couple of panels of my furnace with screwdriver (more than Dipietro did). He diagnosed it was the igniting element which was fried. He showed me using a volt meter showing that there was no current being generated. So, we went online and googled the part, surprise there was the part for $249.99. I placed an order for the part and had it over-nighted. A couple of days later, he came back after work at night to install. He installed the part, i fired up my furnace, guess what HEAT!!!!!!! Caveat emptor!!!! It is sad to say that Dipietro chose greed $$$ (trying to sell me a new furnace) over doing the right thing in trying to repair my furnace. I will NEVER call Dipietro for anything. read more