Great company! It has the brightest and hardest working people. They are great problem solvers and…read morecan troubleshoot any problems you might have.

Steve went above and beyond helping me with my issue. He took the time explaining the issue as well…read moreas what caused it and what to look out for in the future. As a first time homeowner this extra time, answering all questions showed me what truly top notch service AMT HVAC provides! I will be using him again for all my HVAC maintenance needs. Thank you!

My air conditioning system failed (of course) during an extreme hot stretch. Shawn responded…read morequickly, handled some complications expertly and got me up and running quickly. The system is performing beautifully. This guy really knows what he is doing. Price was very good too.

I moved to a new condo 1.5 years ago and needed some items checked out, particularly the hot water…read moreheater. Admittedly I don't know much about plumbing or electrical so it was intimidating at first. Shawn was so easy to work with. He showed up on-time, was friendly and got everything working as expected. He had some recommendations for preventative measures down the road but didn't upsell or anything. Just a month or 2 ago something stopped working and he quickly replied and helped me troubleshoot and fix it within minutes (it was user error, but he was still friendly and responsive about it). Really nice guy and I'm glad I went with him. Highly recommended.

The office mgr (June) sent Roberto out the same day to look at my first floor toilet! Roberto was…read morereally great, he utilized an auger which cleared a paper blockage. I received an approximate estimate by phone, which was precisely what I was charged! Another referral by Yelp! (ER Plumbing) was totally ridiculous and given to me without ANY facts or attempt to even "troubleshoot" a problem! I was presented with TWO Estimates; $2,021.00 OR $1,472.00 to "clear the main sewer line backing up into toilet" I would NEVER recommend ER Plumbing, this was a clear Rip-off.....beware!

following up on my previous review where I paid $800+ for a kitchen faucet and sink P trap install…read more I'm convinced they were hoping for another chunk of my money by intentionally ignoring a very bad shutoff hoping I would have them back to replace it. I would never let them past my threshold.

Very unprofessional company. Rude sales person. In 40+ years this is only the 2nd bad review I've…read moreever written. I highly recommend not using this company.

I requested an estimate to replace central air unit (compressor & air handler) for my first floor…read more The owner came out in four days to give me an on the spot quote including part numbers for the material needed. The pricing was excellent. Two weeks later a crew came to the house for installation. The installers were professional in every sense. They politely answered all my questions and concerns. They worked quietly, finished the installation in one day and thoroughly cleaned up upon finishing the job. Richard C.

We contacted Revise through Mass Save. Matt Gill, home energy advisor, came in for the original…read moreenergy audit. Matt called us prior to his visit with expected ETA and was on time. He completed the audit and went over all of his findings thoroughly. He explained the improvements our home needed to be more energy efficient as well as programs that we might be eligible for (interest free loans, no cost updates and general tips to improve energy efficiency.) The next step was to get our attic more insulation and our bathroom exhaust. Younes and Hector arrived at our home as scheduled for the improvements (again ETA was communicated and they were precisely on time.) They were professional and respectful; Younes and Hector communicated every step they were doing while making sure that they kept their work station clean (they left without leaving a trace. When I need help with cooling or heating issues, Revise will be the first one I contact!

Revise has changed my aspect on fast and accurate worksmanship Benjamin and Johnathan are the best…read moreinstallation technicians I have ever encountered. Highly recommend to everyone.

Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

Everything service dept just lies. Installation was bad from the start going on years still…read morewaiting on resolution Many many complaints filed.

It took a full 2 months in the winter to fix my heat. I didn't have heat the entire time. Now I am…read morehaving an issue with the system. I called three times and no one will call me back. 10 years ago I would have recommended them but not now,

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

Hiram was courteous and professional, and adroitly installed a custom set of add-ons in our central…read moreA/C system (including a Bluetooth soft-start device and a high-grade smart thermostat in a multi-zone setup). Many other companies wouldn't even attempt this. Not only did he get it all done expertly, but he walked me through the digital setup (and a rebate process I didn't know existed -- which I'm pleased to say went through!), stayed awhile to ensure everything was working as expected (temperature, air pressure through vents), and did not try to upsell anything. Truly transparent and efficient. I'll definitely be keeping him and Gemini in mind for future upgrades, as it sounds like they also have plenty of experience in mini-splits, which could be a good supplementary strategy to cool our basement server room.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

We had an extremely disappointing experience with Andrew DiPietro's Climate Zone, after spending…read moreover $40,000 on a whole-home heat pump heating and cooling system in May 2024. While the cooling works fine, the first-floor units cannot maintain comfortable temperatures during normal New England winter weather. When outdoor temperatures drop below ~40°F, the system struggles to heat the space above the low 60s, and during colder weather temperatures can fall into the 50s. These Lennox low-temperature units were represented as being capable of operating down to 5°F, so this performance is unacceptable for a primary heating system. Before installation, we were told supplemental gas heat might only be needed on "very cold" days. We reasonably understood that to mean single-digit temperatures, not typical winter temperatures in the 20s and 30s. , Technicians twice confirmed in fall 2024 that our units were functioning properly, but we were still very uncomfortable. Climate Zone did not respond to repeated requests for help throughout the winter. We eventually contacted Mass Save, another HVAC contractor, and the Massachusetts Attorney General's office for assistance. Mass Save informed us that Climate Zone failed to document a required Manual J calculation and failed to obtain a permit (verified by Boston Inspectional Services). Another reputable HVAC contractor told us the system was improperly designed for airflow and heating distribution and suggested the setup likely would not have passed inspection. We were also told that reputable contractors would typically correct issues like this at no cost to the homeowner. The Attorney General's Office attempted to mediate, but Andy refused to cooperate. The only solution ultimately offered by Andy was to install a supplemental electric baseboard heater (which is more costly and less efficient), despite the fact that we paid for a whole-home heat pump system intended to handle our heating needs efficiently. Throughout our dealings, Andy did not behave respectfully and refused to take accountability. The experience was frustrating due to the lack of communication and accountability, and the unwillingness to find a meaningful solution. Our contract included a "100% Satisfaction Guarantee," but in practice we were left with an expensive system that does not adequately heat our home during much of the fall, early spring, and all winter. Consequently, we must still rely on our gas heat system, defeating the purpose of reducing greenhouse gas emissions through energy efficient upgrades. I urge you to save yourself the stress and have your project completed by a reputable contractor. The systems in place designed to protect consumers are no guarantee.

Booked Jan 7, 10-12 window. No show. Called at 1 -- "you're next." Called at 4 -- "you're next."…read moreAsked why the same promise 3 hours later = got attitude. Manager called next day to say they refuse to service me because I was "fresh" to CS. Zero accountability, zero respect for customers' time. Horrible company. Go anywhere else. Use whichever version feels right to you. Both get the point across strongly while staying believable. Good luck -- sorry you had to deal with this nonsense.