Paul provided absolutely outstanding service!…read more We woke up to discover our refrigerator had stopped working and everything was beginning to defrost. I messaged the bargain busters before business hours and received a response within minutes. Within an hour, Paul had diagnosed the problem and helped us schedule a replacement as repair didn't really make sense in my case. He was knowledgeable, friendly, and kept us informed every step of the way. It's rare to find someone who acts this quickly while still providing such excellent customer service. I highly recommend Paul to anyone needing appliance service.

Paul was friendly, knowledgeable and very helpful. He was honest and a pleasure to work with. Would…read moredefinitely recommend.

Sales team and delivery guys were all great! Highly recommend Spencer's for excellent service.read more

Painless. All installers were professional Ken was super…read moreeasy to work with. I would use Spencers again the next time I need anything

I'm having a huge regret buying from this place. Staff has not returned my call. Delivered a…read moredamaged fridge for $813.31 and now won't contact me to schedule for a pick up or refund. They offer $406 to basically take it back. So I'm looking at a $407.31 "dump fee" for them to take it away. Delivered the fridge w/o the shelves! Even at the exchange, there's nothing comparable w/o having to shell more money out and at this point I don't know if I would want to do business again. If I don't get anyone to contact me with a resolution I'll have to leave negative reviews and seek legal counsel to get this resolved. I have homes that I need a decent fridge but nothing with a gouge or a huge dent! I should have just bought at Best Buy. I will be disputing with my CC so they can come haul it to the trash! Do the right thing people!

UPDATE: After initially denying us any sort of refund, they were contacted by the Arizona Attorney…read moreGeneral after I filed a complaint and blasted them all over social media. At this point we were asked to provide documentation and receipts and, almost 5 months later, finally received a refund for an agreed upon amount. Obviously the refund is much appreciated, but I still plan on doing future purchases with a reputable vendor who does not tamper with manufacturer's stickers and serial numbers (Any manufacturer warranties/recalls are void without the sticker containing serial numbers). Hopefully they stop this shady business practice moving forward!

I bought a egg cooker here as I've always wanted one I open it up it looked used. The instructions…read morewere even all stuck together. Was very disappointed as they had a lot there and I picked out the used one out of the bunch. They will not return it because I didn't keep my receipt. Plus I was very excited to used this cooker. After cleaning it, it still didn't work.

I went to purchase an item and asked to plug it in as I had done in the past with no issues. This…read moretime I was met with resistance and rudeness. I asked nicely and was told from the employee that, "I do not have to do anything for you." I was offened by this. There were 2 gentlemen and one was named Evan who spoke to me rudely. For a store that does not accept returns it is only right that any items sold are working properly. I am not happy at all. There is no management on duty to clear up simple issues as these either. This occurred July 5th at 11:30am.

I had a really great experience at this store. I walked in and Thomas the store manager immediately…read moregreeted me and helped me out. I was having a hard time deciding and even got some help from his wife and another young lady working there. After all was said and done I got a great deal on a sofa and love seat set, dining set, and tv stand. Thanks again to Thomas and the ladies!!! I Definitely recommend this store!!!!!

Couches came horrible. They offered a new set but that set came just as broken. The nails are…read morescrewed on wrong. As pictured.

Thank you to the District Manager who reached out and helped resolve this issue! Your guys from the…read moreother store who came to fix everything did an amazing job!

The refrigerator I bought was nice until the Ice maker quit working but don't worry you bought the…read moreextended service contract. Wrong. DO NOT get sucked into their warranty package. The outside company is horrible! Didn't show up first day , very rude service man the next time who I ended up sending away, you can't talk to anyone from the company directly. American Freight just gives you another number to an automated response that NEVER gives you an option to speak to anyone. The only options you have are to cancel appointment , change appt or confirm. That's it. American Freight rescheduled service but gave me a number to request a different service man. Guess what it's the same automated circle number. What happened to customer service. Save your money. Don't bother or buy from Home Depot who has excellent service help.

This is my second appliance from Spencer's in the last few months. They were on time, fast…read moreefficient and in a short time! My landlord has used them for many years. Very dependable.

sales person at the store, cannot remember his name, was great and helpful…read more The delivery guy Juan, was quick and gave me time to clean up before installing new deyer. The only negative thing is that the automated Jenny leaves you messages about delivery time and there's no one to talk to during weekends. I needed at least 30 minutes before the delivery was on its way to my home but couldn't talk to anyone to tell them that. they gave me a 2 hr window and they showed up 15 minutes before that window. It all worked out at the end, but being ableist to communicate with the delivery driver would be nice. I have bought all the appliances for my homes at Spencers for years, the delivery is usually the next day.

I was looking for a way to contact Home depot. I guess I will have to settle with this. I was at…read morethe store today after checking to make sure they had the items I was looking to buy. Once I was at the garden center, all of the items I was there for, the shelf was empty. I asked an employee where the inventory was and he looked up in the storage racks. He had no idea how long it would take to get someone to bring the pallets down. The customer service is non existent at this location. Not surprised to see the very low ratings for this store. Not going back.

If you want good customer service find a different location. Two weeks ago I was needing longer…read morescrews for knobs to go in a dresser. I finally found an orange apron and asked the guy. "Well I don't know!" then turned and walked away. I went to pro desk and a lady said, "sure, I can help you" and took the time to to go with me to display to find the right length screw. Today I went to same Home Depot but went to the nursery. Two orange aprons were in deep conversation. I walked to cashier to ask a question but I interrupted her texting. She quickly put the phone in back pocket. I asked a question and she said she didn't know. She ended the conversation by telling me to Google it. Grrr. Once I was searching for an orange apron until finally loosing my cool, yelled ,"Does anybody work here?" Three orange aprons magically appeared. Embarrassed my kids. Oh, well. Actually, 59th Avenue and Beardsly has great customer service. Farther away but less frustrating. Ace Hardware is another option.

dealing with this company has been one of the worst experiences of my whole life. I bought the most…read moreexpensive unit on the market to find out that the warranty only covers the cost of replacement parts and after 2 months even with professional help they have not been able to get my unit to work. even worse they have told me the limits of their unit on the phone that are contrary to their advertised performance. just look on YouTube and online forums and you will see I am not alone in my dissatisfaction with the performance of the product or the customer service when it comes to technical issues. they clearly put more money into advertising and social media promotions than creating a quality product and providing the support it deserves for the price. at one point I asked to talk to a manager and Amy was worse at customer service than the person below her. BEWARE THERE ARE WAY BETTER PRODUCTS OUT THERE FOR LESS.

Went there looking for a kitchen faucet. Found one priced at $80. Not a bad deal considering it…read moreretails for $170. However, in inspecting it, it was very obvious that it had been installed before, although it looked like new. Decided I would buy it. That is until I was told that it had no warranty. That completely threw me off. Keep in mind these are Home Depot returned items. They are returned for many reasons, including faulty products. So basically these guys wanted me to spend $80 and take the full risk that it might not work. I would expect that from an item bought on Craigslist (and even then people assure it will work or your money back), but not from a business. I even asked if I could get at least 1 day warranty, but nope, not an option. So for me, it wasn't worth the gamble. If they dont trust their products for a 1 day warranty, then why should I. To the business owner, if you are sure that you are not scamming people with faulty products, provide some warranty on stuff like that. FYI, that same day I went so SaleSumo Liquidations and bought a very similar faucet, also a Home Depot return, also a Delta, for $80. And guess what, it comes with 60 day warranty. Installed it and everyone is happy. You lost not only a sale but a potential customer. Very poor business practice.

I went there today and there was a sign on the door that said by apppintment only. If i just want…read moreto browse the store to see what you have why mot just stay open. They said to look them up on offer up.