Poor communication…read more Told us they ordered a part for our fridge that was on back order for 10-20 days but would inform us if part came back sooner. It's been over a month so called back to check status of the part. Now they are trying to gaslight us and say they never received authorization to order the part so they never did, even though they clearly left a voicemail saying that they had already ordered the part. Good thing iPhone transcribes all voicemails. Unless you want to wait and wait for good, honest service. I'd highly recommend you go elsewhere.

Updated Review: Still great. We have used Haus for our home and a rental property for a variety of…read moreappliances and these guys always come through. Tony and Andrew are great techs that are very knowledgeable and professional. Silvia, Illiana and Michelle at the office are all very helpful (yes, i know everyone by name at this point because we call them for everything) I initially thought they were mainly an appliance repair company but they also sell appliances and are very competitive. We feel fortunate to have found this company (oddly initially sent out by our home warranty company which is 50/50 on techs. When you use a company outside home warranty, that really says something. They are that good!

Not only did they come to the rescue when my fridge broke down but also when my washer stop…read morefunctioning properly. I can go on of all the positive experiences I been through with them but trust that their quality of work and customer service is 100 percent. I also love that Myrna did follow ups after the repairs were completed. So overall the quality of service you'll get will be top notch. Thanks to everyone on the team for the great job. Definitely my first choice for appliance repairs.

Terrible service! Texted here to explain what my problem was to only be berated! This dude is weird…read moreand condescending! Beware using him!

They fix my AC unit same day Technician was highly…read moreprofessional and knowledgeable Highly recommended

Fantastic service! They fixed both my refrigerator and my HVAC system quickly and professionally…read more Extremely knowledgeable, punctual, and clean work. Highly recommend West Appliance Service!

Our KitchenAid refrigerator suddenly started freezing everything in the fresh food section. Milk,…read morevegetables, even things on the middle shelves were partially frozen, no matter where we set the temperature. I was expecting this to turn into a control board replacement, but Oleg tested the refrigerator and found that the problem was related to the temperature control system. He was able to fix the actual issue without replacing a bunch of expensive parts. The total came out noticeably lower than what I had expected for a refrigerator repair. He also showed us where to keep certain foods so we wouldn't block the airflow going forward. It's been maintaining the correct temperature since.

Needed someone to look at our Samsung dryer in Lomita after it suddenly stopped producing heat…read more Scheduling was easy, the technician showed up during the promised window and was able to diagnose and repair it during the same visit. He ran the dryer afterward to make sure everything was heating properly. Straightforward service and no wasted time.

Alex was great! Our 15 year old KitchenAid 48 inch fridge stopped refrigerating. He came on time…read moreand provided me 1 hour notice of when he was going to come. He diagnosed the fridge problem right away and gave me an estimate (part and labor breakdown), which I thought was reasonable. He had the parts in his vehicle so was able to fix it in 1.5 hours on the spot. What a lifesaver. He came off as trustworthy and not salesy like some service people do when they try to upsell you on a bunch of additional maintenance or whatever. Alex and his company are now at the top of my Rolodex. Thanks!!

San Marino Appliance repair just fixed my 2003 KitchenAid refrigerator so quickly that I still…read morecan't believe it. I put a request for an appointment through Yelp in at 9pm last night. I asked for a 12pm to 3pm appointment. My refrigerator was fixed for a reasonable price by 2:30pm today.

Nick and Yuri were very responsive and their pricing for fixing my leaking dishwasher was fair…read more Yuri was polite and friendly, and while the repair ended up needing multiple trips (NOT their fault -- the odd parts had to be ordered and shipped), they still got it done quickly. I really appreciated that Yuri took the time to show me videos of the parts that weren't working, both before and after the repair. I would recommend them to anyone seeking appliance repair and will call them again in the future for my own needs.

This is turning into a public service announcement. I have no idea what these people are thinking,…read morebut now it's getting creepy. After I updated my earlier review (please see below if you're interested) I got a phone message from Nick asking me to call them so they could talk to me ... about what? You've already caused a problem and I stated why what you did was problematic. That should have been the end of it. Nope. There have been multiple calls (without leaving a message) after leaving the second message and now someone has showed up at my house to talk? Way beyond appropriate. Ladies ... if you live alone or will be home alone DO NOT HIRE these people! There are multiple boundary issues in my experience with them and now I'm worried I'll need to call the police out to get them to leave me alone, all because they're not happy that I chose to post calling them out for poor communication. Here is my original (and updated) review: Scheduled me for an appointment, then cancelled on me 10 minutes before the window started. Really not helpful as I could maybe have found someone else in the intervening 2 1/2 hours. Updating this after receiving a voice message from Nick who wants me to remove my review because it doesn't have anything to do with their work performance. Sorry, not going to do that. I've decided to update because the message that was left is indicative of very poor customer service/relations. First, according to Nick it's not their fault they had to cancel because they are very busy on Sundays. I don't have an issue with the cancellation but with how it was handled. And if you're so busy Sundays, then why not have your representative/phone service/AI Bot tell me that? The business chose to allow the appointment to be booked with no warning up front that it might be cancelled. 5 of the other 6 businesses I called flat out told me they had no openings. Your rep/service/bot could have done the same. Next, according to Nick it's not their fault they didn't cancel sooner because I didn't give a cell phone number so they couldn't text me. Seriously? Not everyone is glued to their cell phone and some of us live in areas where they don't work that well. Regardless of how this company performs once they get somewhere, communication is a big part of customer service. And poor communication is very relevant ... you need to be able to trust a company and it's people if they come into your home. I was displeased with being treated poorly regarding the last minute cancellation, but calling almost a week later to tell me why I should take down my review is a whole new level of irritation. Very glad they've shown their true colors so I don't make the mistake of possibly giving them a chance in the future. Updating to add a comment in reply to Stephan: Stephan, your words would carry more weight if they represented actual facts. Perhaps you just didn't bother to read what I wrote? I never said the cancellation was made during the appointment window and your time frame is flat wrong ... a call at 9:51am for a 10:00am appointment is about 10 minutes prior (as I stated on August 1) not 25 minutes before. Also, your statement about wanting to understand my concerns falls flat as I had already stated my reasons in the first update to the review on 8/1 ... but it appears that you never bothered to read it. You could have easily responded here instead of having someone make additional calls on 8/3 and 8/4 or showing up at my house on 8/7. Persistent? No, most people would say pushy at the least and highly inappropriate for the circumstances. And while you're welcome to run your business anyway you see fit, you need to understand that you were wrong multiple times in this episode, including attempting to subvert the platform by demanding that I remove the review in the first place. Saying you respect someone does not mean you do, and your actions have shown that you absolutely do not ... if you did, you'd have actually read my 8/1 update and responded here instead of continuing to harass me by phone or in person.

Boris always handles everything we throw at him and with a great attitude and knowledge. It's nice…read morehaving an appliance guy that you know will get things done right.

I had a very disappointing experience with Appliance Guard. The technician, Boris, charged me an…read more$85 service call fee but did almost nothing to diagnose the problem. He simply opened the refrigerator door, said the temperature wasn't cool enough, claimed the sealed system needed repair, and suggested that I contact GE directly. During the visit, he spent time talking on his cellphone for personal reasons and then walked back to his car without performing any meaningful inspection or troubleshooting. I felt like I paid $85 for nothing. Later, I had a GE technician come out. He performed an actual diagnosis, found that the condenser area was heavily clogged with dust, and simply advised me to clean it. After cleaning the condenser, the refrigerator has been working properly. The GE technician also only charged the standard service call fee but actually diagnosed and resolved the issue. Based on my experience, I would not recommend Appliance Guard. I expected a professional diagnosis for the service fee, but instead I felt like I wasted my money.

Steven was excellent! He communicated, answered all my questions, and fixed my refrigerator…read more Geek Squad said my refrigerator was possibly done and they were not certified to touch it further....after I paid $139 for the 10 min visit. Wrong! Steven fixed it.

We had a good experience with this company today. Our dishwasher stopped working and they came out…read moresame day - unfortunately the replacement parts were a similar price to replacing the whole dishwasher so we decided to move forward with getting a new dishwasher instead but I thought the service was communicative, and punctual and I would use them again.