This company only cares if you are a new customer. But be ready once you become a loyal customer they will keep raising your bill and lowering the loyal customer discount (which by the way you have to call every 12 months to get it renewed). Its almost impossible to reach someone and when you do they keep saying they understand you are frustrated but there is nothing else they can do. So be ready to have your package go from $100 to $170 very quickly. Oh and I have the stream service which means for it to work i also need internet so... See their comment to see how much they care. read more

DIRECTV - Television Service Providers Near Me

We have directtv streaming service in las vegas. The channel guide shows the Knights/Hurricanes stanley cup final games at 8pm pacific time. The games are 8pm eastern, 5pm here. Can't set the games torecord the games unless they correct the time on the guide. Talking to "customer service" is like talking to a wall. If anyone else has directtv and is planning on recording the games, you better check your channel guides And a new update..directtv is now not carrying ABC here in Vegas at all, due to a contract dispute, so never mind recording the games, you won't even be able to watch..and all this the day after they send me an email saying they're raising my rates $15 a month..what a company. read more

Direct tv Customer Service is Horrible Dani their contact replies like Direct tv ' Customer Service Representative all offshore mumble mouths. Pass the buck and call Direct TV Customer Service . Another waste of time by calling offshore Mumble Mouths who read talk and never listen then pass the call to a supervisor who is just as useless. No American Customer Service all offshore read more

Horrible service and price. They want to charge you even when their devices are messed up. Today is the fist day of the Stanley Cup finals and because they are negotiating with ABC they aren't available. Decided today going to YouTube tv. They also lost the football channels so absolutely no reason to keep them. I suggest unlimited data from cable service and either Hulu or YouTube if you like sports. Plus's this way saves about $150.00 a month read more

They are constantly having contracts disputes which I don't understand considering that they know the contracts are going to expire. when you try to get in touch with them they want to give you a lousy $10 to keep you happy until your channels come back who does that...terrible customer service won't answer que I was told by the auto operator I was the next one in line 1 minute I sat on the phone for 40 minutes and no one ever came on came on the line... The big wigs only thinking about themselves and the bottom line I'm leaving DirecTV after 25 years I'm sick of this s*** customers only thinking about yourselves and profit read more

Direct TV satellite dish installation has damaged my house. Years after dropping their service their dish sat up on my roof largely ignored. After many years we have come to need to paint our eve's where the brackets were attached. We were able to remove all but one. And it won't come off. Contacted Direct TV and requested that they send an installer to remove the bracket. But they said since I am no longer a Direct TV customer go pound sand. read more

DIRECTV - Television Service Providers Near Me

I recently moved into a new home and found the process of changing addresses and getting an installation at the new address scheduled to be quite easy. Customer service was polite and knowledgeable, and the process was quick. There was good communication with the gentleman that did the installation - he was on time and worked quickly. read more

Directv are scammers. They sent me a promotion to sign up for there service and get a $400 debit card. They said they would send it to me. After six months of paying for their service I still did not receive the $400 debit card. When I called them they said they could not send me aht $400 debit card because I waited too long to call them. Nobody told me I have to call to get the card. What a scam!!!!! read more

If I could give a negative rating I would. This company must be hard up for money and gives 0 f's about there customers. We literally moved a box from 1 side of the room to the other plugged it in and received an error code. When I called in for the code, they stated they consider this as an installation and we would need to pay them 50. When we spoke to a supervisor they stood strong and said there was no way to override the cost. We will look for another provider who does value there customer base. They must be hard up... read more

No wonder they have no stars on YELP, It is because they are dirty thieves. When you sign up for a certain package and continuously tell them you don't want anything extra.... the sales people add it on your account "for free" without you knowing it ... and then you discover they have been billing you for way more than you asked for ... and they can check and see that you have never once watched any of those channels... and they WON'T refund you the overcharges they put on your account. WILL NEVER RECOMMEND THEM AND WILL BE CANCELLING MY SERVICES. read more

Shady business practices!!! DIRECTV is about to lose a long time LOYAL customer because they stole $756 from us over 3 years time. And their "management" doesn't care. Update: I tried your suggestion via Facebook messenger. Real helpful. Update #2: your messenger agent was not able to help me at all. Just like every agent and manager I spoke with yesterday. I want to speak with someone who has actual authority to help rectify this, or I will be forced to file a complaint with the Better Business Bureau in order to get someone to actually respond appropriately to this issue. Update #3: Marsha Varone from the "office of the President" contacted us to discuss our issue. She discussed a resolution with us, and proceeded to notify us that our losses went back even further than we originally realized, and DIRECTV actually owes us more than $1000. She called back days later leaving a VM saying she had "a satisfactory resolution" she wanted to share with us. Since then (late April) she has not been responsive to our attempts to reach her. Today (May 11) we were told by a representative that her notes on our account say that she was going to offer us $5 and that she will not be calling us back at all. The complete and utter disrespect we have experienced from every single department of this company is beyond frustrating. I will be spreading the word about their shady business practices and I will be filing a BBB complaint, and contacting every news outlet I can think of. Shady business practices!!! DIRECTV is about to lose a long time LOYAL customer because they stole $756 from us over 3 years time. And their "management" doesn't care. Update: I tried your suggestion via Facebook messenger. Real helpful. Update #2: your messenger agent was not able to help me at all. Just like every agent and manager I spoke with yesterday. I want to speak with someone who has actual authority to help rectify this, or I will be forced to file a complaint with the Better Business Bureau in order to get someone to actually respond appropriately to this issue. Update #3: Marsha Varone from the "office of the President" contacted us to discuss our issue. She discussed a resolution with us, and proceeded to notify us that our losses went back even further than we originally realized, and DIRECTV actually owes us more than $1000. She called back days later leaving a VM saying she had "a satisfactory resolution" she wanted to share with us. Since then (late April) she has not been responsive to our attempts to reach her. Today (May 11) we were told by a representative that her notes on our account say that she was going to offer us $5 and that she will not be calling us back at all. The complete and utter disrespect we have experienced from every single department of this company is beyond frustrating. I will be spreading the word about their shady business practices and I will be filing a BBB complaint, and contacting every news outlet I can think of. read more

DIRECTV - Chat screenshot - Television Service Providers Near Me

Well, in all these years nothing has changed. Just hung up with them for the last time. I cancelled them and switched to a streaming service. Talking to your service agents is the most frustrating experience. They talk too much repeating back the same information over and over in a different way, wasting a lot of time using extra words that are not necessary or normal in speaking. Really there need to be different training. My call took 25 minutes (not including the 15 minutes I was on hold) when a 5 minute conversation would suffice. Soon I'll never have to speak with them again! read more

Directv is the worst service out there! Ever since the satellite service was installed, we have had nothing but problems with picture, no sound and vice versa. Overall quality of the picture is distorted and blurry. Had way better service in the past with streaming services and competitive providers. Just paid $500 to cancel their service when their service absolutely sucks!! Will be contacting agencies including the FCC and Consumer Affairs about them. read more

Terrible customer service, due to negotiations with Disney we now have no ESPN channels. They blame Disney with no accountability. Looking to switch to Hulu so I can watch the US Open read more

Been with DTV for a long long time. Finally switched over from Satellite to streaming - everything was clearly explained. So far no issues. good experience switching read more

Will never do business with direct tv, poor business practice. Customer service rep loves to hear their own voices, use words that are useless, worthless and irrelevant except to waste time, prolong the conversation instead of resolving issues, Do not have to courtesy to remove their own equipment. The previous review is 100%correct., direct tv customer service reps are excessively polite while offering customer no resolutions and not handling the issues. I guess politeness is all they can offer. read more

AT&T Direct TV worst customer service ever waited on the line for 40mins just to talk to 4 different poeple after each one of them said the could help none provided me with the help I needed to get my installation. I told the last guy to have the person who could help call me back if they want my business! Guess what no call back stop hiring poeple that could care less about your company! read more

Whatever you do: avoid Directv as if it was the plague. We have had D for eight years and I'm at my limit now. Get cable or anything else.

Bad Customer Service , from the Representative Jazz that did not help to the Supervisor Bernard, to the Loyalty Customer Relation Jaime. No one was helpful. My elderly Mother was on the phone for 1 hour asking to get and extension and they would not help her, she had to reach out to her children to help make the payment and after paying , it still was not on. I called them and they have the nerve to say it would take up to 24 hours to restore. WHAT you want her to wait while you took our money. BAD Customer service , NO Loyalty for Loyal Customer. read more

Sad that even when a business places zero value on customer service, even less value on providing a reliable and valued product, and then operates as though they owe nothing to anybody despite raising prices and eliminating programming that you cannot give a ZERO star rating. In truth even that would be generous. Shame on you DirecTV. Why not just shut down and walk away and leave us all to find programming for ourselves. We would be FAR better off. read more

Utter dogshit. Every year they give you a discount and hope you don't notice until the magic fairy dust wears off and your bill goes from $71 to $142 for the exact same everything. They say you need to cancel to get the best deal...I granted your wish and cancelled, but I'm never coming back. I also spoke to four different people at Dtv and got four different discounts, but not the discount I had. They act like you'll die without their shit services. @Directtv GFY!!!!!! read more

The single WORST 'cable TV' we have EVER used. And I do not know what other word to use because we have NOT BEEN ABLE TO use it THREE NO SHOW appointments, two were a BUST. WRONG equipment, SHODDY work installing our phone line that they keep INSISTING is a Comcast phone number, so they will NOT come out and repair it. Today is the final straw. An appointment to FINALLY to FINISH installing the CORRECT boxes. ANOTHER NO SHOW, but, a text FOUR HOURS AGO, 'the tech is on their way'. NOPE. AGAIN. When I called for new service the girl FRAUDED out my credit card. She tried NINE TIMES to put my card through using the expiration date as the credit card number. She kept insisting that I had not paid my bill. It is $19.95 I have a 30K limit with a ZERO balance , and yes, I had to get a new credit card. We WASTED OVER FIVE DAYS waiting for these IDIOTS. And they are IDIOTS. ABSOLUTE IDIOTS. read more

Moving. How hard can it be, right? Turn off service at the old house and establish it at the new house. With DirectTV, plan on hours of aggregation. I've had more than 10 calls with them to turn off service at the old house only to have it reestablished because they send the technician to the wrong address. I am two weeks into the process and they called again this morning to confirm the appointment at the old address. Their team is completely inept and the process is ridiculous. You won't find a single escalation point where English is a first or even second language. You won't find anyone that can actually help you get your service transitioned without multiple transfers from an untrained and unaware service person to another. DirectTV should terminate their entire operations team and start over. When the basics can't be performed well-- is there any way to deliver a customer experience that will even satisfy the public? ABSOLUTELY NOT. read more

My rant is Direct TV is the worst satellite service I've ever dealt with if I could've moved to Dish TV I would have but they don't offer some of the channels that I like. DIRECTV is discontinuing my service that I've had for over 6 years it started at $79 now it's $118! They have raised my service amount every year since I've been with them now they want $146 a month they're fukn crazy! they offered me a new package that will have some of the channels I like not on it and that amount is one $131.03 a month that's losing some channels I watch! I hate them. I would never be with them if I could move to Dish, they can kiss my fuking ass! read more

Horrible!! Rude agent from "off shore"! I will be switching service. 2 down........Cox and Direct TV! More to try. read more

Horrible service with brand new installation with DirecTV Worse yet - rep and supervisor tried selling me protection package for service plan with 3 day NEW installation Don't you think the service and product should work correct first before you try to sell a service plan Posted comments on their webpage Will update as soon as I get a chance to call back Waste of time last night approx 40mins read more

I'm only giving it one star because it won't let me give it no stars......... After calling to cancel my subscription I see why they've lost so many customers. I called to cancel my subscription today, April 23, 2020.....I was then told after all of the talk to lower my bill because I'm a valued customer, my services will be cancelled May 22! WTH?! I called today to cancel why would they wait a while month to cancel....because of some bulls@*! about the computer won't let them shut it off today and they no longer prorate the bills. I want to speak to a supervisor... we'll Ma'am I will put in a note to have a supervisor call you, it can take up to 24-48 hours for a return call. Well I don't give a D@&* how long it takes....call me! How can you charge me for another month when I cancelled today? What kind of business does that? Direct TV can suck it! It has taken everything in me to not curse but in my head it ain't nothing pleasant being said.... read more

AT&T has no regard for loyal customers. I was promised a monthly rate of $97.72, and my bill has gone up over $140. I have a confirmation number that backs this up. Yet I've called and chatted until I'm blue in the face without getting any satisfaction. They obviously don't care about long term subscribers. If you're thinking about switching to DirecTV...DON'T!! No wonder 4 million have left. Make that 4 million and 1. Cut the cord read more

At our last residence, we got a bundle (cable- DT & internet- CL) through Century Link, some time ago, after ditching Cox for many, many years. It is better to deal with the company directly (ie. don't get that bundle!) so there isn't any "He Said/ She Said" stuff going on, which is the case whenever the bill wasn't right. It was never right for the first 15 mos. Hubby had to call every time. Even then, down the line, hubby had to make so many calls to set it straight. Anyway, on the service from Direct TV, the cable service was very good. We had few issues with the service overall. It was pretty reliable. There were few blackouts. We were able to DVR several shows (up to three), but I think that there was a limit. There was also a good amount of space for recording and keeping shows. Hence, my reasons, for the above star rating. We couldn't continue with it in our new place, I forget, for what reason. Anyway, it is better than what we have now (Century Link)--- it is very bad. Don't believe those commercials. It hasn't been a good experience with them. The cable and internet service with CL is not good. We might be going back to the original cable service after our current contract is done. read more

I am writing a review for Ron - J Cel, a phone representative in the Philippines for AT&T - Direct TV- A great shout out for Ron! I had a problem with programing that needed special attention and he made sure I got the situation resolved. It took almost 3 days to fix my programming issue, but when Ron said he would call back...he ACTUALLY called back every time he said he would. He was a kind and friendly person with a big heart, who I got to know a little from our phone conversations. I just need to tell AT& T or Direct TV that you have a very caring employee who is there to help your customers, at least in Ron's case. I hope someone reads this that can reward him in some special way for his excellence in customer care. I made a new friend across the miles! Who knew??? read more

I was on the phone with Direct TV for 61 minutes. Problem still not resolve! The customer service rep name was "REM". Would not listen to me, cut me off while I was talking and the cc was "off shore", when I asked him if he was in the US. After al.........l the reviews for Direct TV is only 1 1/2 stars...........TERRIBLE!!!!!!!! read more

DirecTV lies and lies and lies again. In 3 encounters about this same problem of CBS and not being available I have been promised a local channel connector. But each time there is no follow up from directv the item it mysteriously can not be shipped . Although everybody I talk to is very nice and promises that this is not the standard of customer service at directv again and again and again I am lied it to by customer service. If you want customer service don't get directv. read more

They don't value their existing customers and 2 out of the 3 representatives I dealt with were rude and not very helpful. They rather loose existing customers rather than find ways to help them. They also raise their prices drastically. read more

Been a loyal customer for quite some time , tried calling too check for any offers or discounts. First rep was not helpful second rep just hanged up as well ?? I'm so disappointed on the customer service received this past two days. I will be moving too another provider asap. I pay on time with autopay too get this bad service. 1-800-288-0350 direct number. read more

I have been trying to cancel my service and have been on terminal hold for 32 minutes now I was told last week that my cancellation fee was $120.00 I asked today to confirm and they don't know my exact fee ...I will get a statement. I asked to speak with a supervisor only to be put on terminal hold again.. so frustrating.. and then they ask why are you leaving Direct TV? Extremely poor customer service!!!!!!!! read more

DIRECTV - 40+ minutes on hold! - Television Service Providers Near Me

DirecTV, owned and operated by AT&T since 2015, sold their satellite subscription services to me with a more than two-year knowledge of ongoing software issues that would impact the quality of my services. While you and I are paying full price, DirecTV gets rich, and we get run over by another abusive American corporation. That's their thing, but it doesn't have to be our thing. Ask your DTV customer service representative in the Philippines why they didn't tell us about their software glitch before signing us to a multi-year contract? And, while you're at it, ask why DTV uses a company named Red Ventures Holdco, LP (aka DirectStar TV, LLC) located in Fort Mill, South Carolina, to sell and market their services? I guarantee they will feign ignorance about the issue and who Red Ventures is. They did it with me when I inquired about the quality of their services. To make matters worse, AT&T and DirecTV personnel will not even acknowledge their relationship to Red Ventures. Of course, we all know and appreciate that this is a maneuver to avoid legal responsibility on the part of DirecTV. But, I believe that this enormous company (fast approaching 200 billion dollars in annual sales) has made a significant legal blunder that has opened them up to a class action lawsuit that could cost them many millions of dollars. AT&T, DirecTV, and Red Ventures Holdco, LP should all be called in before the FTC, FCC, Justice Department, as well as every state Attorney Generals office for fraud perpetrated on hundreds of thousands, possibly millions of American consumers. After all, the customer base at DirecTV, while recently shrinking, (can you guess why) is more than 25 million. It appears to me that you are not obligated to a contract when you have been lied to by the contracting party. This "blunder" has opened AT&T and DirecTV up to a potential class-action suit, which they specifically don't allow in the fine print of their contracts. I say turn-a-bout is not only fair play but long overdue. Call DirecTV and ask for a refund, and to let you out of your contract as well. Tell them you want the hard inquiries removed from credit bureaus, and the cost of moving to a new provider covered. And you want to be paid for the aggravation factor as well. If the representative in the Philippines says no, then ask for a manager (never a supervisor), and tell him or her that you want the telephone number for the Office of the President*. Keep pushing on your demand as the more dissatisfied customers DirecTV, AT&T, and Red Ventures have, the more negative publicity occurs bringing it to the attention of the media and government agencies mentioned above. DirecTV has recently lost approximately 420,00 customers, and a devaluation in stock price and they want to stop the bleeding, so don't let them off the hook. Keep pushing on your refund, hard inquiry removal, and reimbursement for being forced to move to another provider, as there is no software fix in sight for the foreseeable future. Please drop me a line about your progress, and I'll be happy to help. Everything I have stated is detailed in notes and legally recorded under state law. I invite everyone to reprint this article with my name for your protection should AT&T get vindictive as they have with me. * Yelp will not allow the publishing of telephone numbers, but if you contact me, I will give those telephone numbers to anyone requesting them. read more

DIRECTV - Television Service Providers Near Me

I have been a customer for over 15 yrs. They have 100% lost touch with the needs of their customers. There is no NFL ticket and no local station for over 2 months. They are insensitive to their customers and out of touch. read more

I'm never that person who complains about service calls or service in general but this is BEYOND ridiculous!!!!!! Direct TV sucks! I was in hold for 2 hours!!!!!!!!! And my issue is still not resolved! I pay crazy money for NFL Sunday ticket and my RedZone channel is not working and they can't tell me what's wrong or when it will be fixed! What am I paying for?!?! Their services in general have become more and more expensive. We are paying $125 a month for just basic package with all taxes and fees. It's awful!!! The only 2 stars they deserve is because any time I called service or technical department previously, representatives have been pretty good. Plus monopolizing NFL Sunday ticket is pretty awful. So now I can't switch to another provider if I want to get that service?! read more

DIRECTV - Television Service Providers Near Me

Worst ever, Canceled my acct and they told me that they will still charge me a full month because they do not do prorations any longer. What kind of lazy people do they have working there that can not do prorations. What a JOKE!!!!!!! read more

I got directv when I frist moved to henderson nv bacause I throught it was cheaper than cable.frist of all they tell you one price then they want to try put all that trash on your account HBO/Showtimw which never have anything worth wasting your time on.then when the promotion over I cancelled after frist year they want to charge you 150.00 Dollars for the same programs you already had bacause cancelled hbo/showtime mess then they said that's what your bill would been without the promotions you didnt adk for.you can get cable cheaper.now I suppose to have what I ask for but it's nothing you really want to watch lots of advertisement iam cancelling asap dont waste your money never got gift card ad promise for choosing direc tv.them they want you to pay 150.00 bacause you cancelled the promotion bacause that's what your bill would have been.directv joke read more