Went into Fredericksburg office Thursday to look for beaded siding. Gray haired gentle said 8-10…read moreweeks. Wasn't really helpful at all. Basically, this guy became an a$$. I showed him what siding I needed for a repair. Told me he hadn't seen this siding in 20+ yrs. my house is half that age. This is when his customer service went from "poor" to "don't waist my time". I find out that the original company that made the siding changed the name and Mid South IS a distributor for this company. Which proves even more that during these covid times they obviously dont need the business. Stay away from Mid South- And they can delete this all day long, there's plenty of other media outlets I can post this.

Called in search of siding. Even though they could not help me with selection, the rep was very…read morenice and courteous.

J&J Tile was exceptional, from initial entry into the business, through estimate, and especially at…read moreinstall. Our small, downstairs full bath went from an old fiberglass tub and surround to beautiful tile. Prompt, and finished in one week They offered some companies for a glass shower door as well. We will definitely be repeat customers

Came out twice to quote our job (second time was to bring a close but not exact matching tile…read moresample), said he would only do it his way and had zero interest in doing it the way we wanted it done, which is perfectly acceptable based on two other professional quotes we got, both of which were $4000 -$5000 less than J&J, who was $13K. Red flag right there. Refused to work with Lowes tile if I provided it, (a near perfect match!) saying it was inferior tile (not!) After I requested to know why he could not do it the way I wanted it done, just a reasonable explanation was all I expected, he ignored my email. I wrote him again a week later to ask if he got my email and he wrote back he was too busy to schedule us and not taking any new business right now, as if we had never spoken before. Kinda rude, gruff and indifferent to customer satisfaction. His way or the highway. Could care less. His loss and we saved $5K.

Rented a power washer on Friday for my house and fence and got it for the whole weekend because…read morethey are closed on Saturday and Sunday. When I realized I was supposed to ask for the detergent hose that I didn't have I called up the customer service and ask what to do since it would've been useless without that, which was my mistake. After talking to the tech-support they contacted the owner/manager of the place who immediately called me back. They went in on Saturday While they were closed and found what I was looking for and left it outside for me to pick up. I can't say enough on how much the customer service was impeccable and the immediate response to make my weekend worth the trouble. I will never rent from anywhere but them again and I highly recommend them