After experiencing 5 (yes, FIVE) flat tires driving our new car home from the dealership, we were finally able to make it to Discount Tire. Mind you, this was New Years Eve and they were about to close. Will was warm, friendly, and got our car serviced right away. He was honest with the evaluation, helped provide a thorough record to report back to the dealer with, and even gave us a discount on new wipers because of the crazy day we had. We were finally able to make it home safely with our new tires, and I would give this place 10 stars if I could! Thank you! read more

Today was the second time in the last few months I have fully blown a tire. This is the second time I have been assisted quickly, professionally and have not been disappointed. Their prices are good and they work fast, even with the large number of customers they have received both times I was in. For those worried about COVID restrictions, the teams kept their mask on the entire time, they only allowed a few people in the overly large lobby at a time. You wait in your car until you get service and there is always social distancing. read more

Super busy all the time but great customer service and high quality tires. If they're ever out of stock for what you came in for you get a free upgrade. I've come in here for high performance tires for my Subaru Legacy and got a free upgrade to a wider tire because they were down a tire for the ones I originally wanted. Also got tired for my Chevy sonic which needed all season tires and received an only rebate for $75 which brought the 4 tires down to low $300s. Downside is you might have to wait a while for your car to get done. But that's just the nature when so many people come here. Also they do free tire rotation if you buy from them which is nice! read more

What I like best is their consistency. They always do things right. They follow policy and their work is trustworthy. My "go to" place for any work on my vehicle. They seem to want to help me save money. When the work is done, I wish I could somehow tip the guy in the garage doing the grunt work. You can tell how hard he works to speed up delivery of your car! Best of all, the work done is always top notch! read more

Super helpful workers at Discount Tires/America's tires. A HUGE plus of getting your tires here is that they have a locations nation wide. I was recently on a road trip from Los Angeles to Seattle and a few hours away from Seattle my tire light went on. I was able to pull up a nearby Discount Tires and stopped by for them to check it out. They let me know my tire was fine, but if it wasn't they'd have replaced it for me for free since I bought the extra roadside warranty! Such a necessary thing to have on the road when road tripping! Never will buy my tires from anywhere else. read more

I just wanted to say that I had a great experience here. My tire was slowly losing pressure due to a nail and everyone was awesome. It was quick, efficient, and they didn't charge! Really impressed by this location. read more

Idk why this place isn't 5 stars Owen was awesome. I desperately needed tires and he went out of his way to make sure I was taken care of. Way better service than les Schwab. I'll be coming here from now on!! read more

After waiting on hold 25 min last week then 60 min today I finally got through by calling on another number Damage had been done at a recent service and as I tried to discuss this and the long hold times with the "associate" he talked over me, interrupted me, told me there was no way I was on hold that long (I was I even took a a screenshot of my phone) then finally when I asked for a supervisor or manager he hung up on me. Surprise surprise now when I'm calling back to actually try and speak to a manager they are not answering. If my tire didn't have a large hole in the side I would drive over to have the conversation in person I do not take kindly to paying a business to have me hold over an hour, tell me the hold time was my fault then to be hung up on!! This company used to be great now all they do is tell me my tire or wheel, etc are no longer available so I need to buy 4 more! This company and their staff have really gone downhill I can't even reach anyone to discuss with. If I wasn't feeling bound to them due to past warranty I would never return. Les Schwab has such better customer service this would NEVER occur at their location. If I ever spoke to a customer the way this man spoke to me I would be fired. No way to treat customers even if they are so busy -they don't seem to want business. No way to report or even speak to a manager or have my car repaired since they damaged it If you have a choice do not go here. read more

My mother went in last week to get her tire fixed, while the fixing part was fine. We came home to find out our orange jack and portable tire pump was stolen from our trunk with no explanation to where it is when we came back to inquire. Not okay. read more

The tires for my car have very limited availability and I was having a hard time finding a full set. I spoke to John on a Friday and he was so helpful on the phone. I ended up going in so he could look at my tires to assess the severity of the damage and at that time he offered to call the tire manufacturers to see if there was any inventory in reserve. As promised, he called me 1st thing Monday morning and found a full set! This is customer service and will earn my business in the future. BMW NW never even got back to me on quotes from a week ago. read more

I've never really had a bad experience here. But i noticed some scratches to my wheels after getting new tires this year. The wheel already has curb rash a little bit but they're fairly nice OEM GM wheels from 2018 that i've kept in nearly new condition, my truck isn't the nicest but it would be easier on me to not have to worry about my wheels getting scratched read more

Discount Tire - New scratch from getting new tires - Tires Near Me - Lacey, Washington

Another great experience. Went back in after I tried getting a tire problem resolved at the place near my house (Les Shwab- horrible experience). They had it fixed in 15 minutes and their price was 80% lower then the other guys. read more

Discount Tire - Had my trailer done quickly. Thank you - Tires Near Me - Lacey, Washington

This review is over a length of time with this company. I have bought-en two sets of tires from them . I had two of them that have separated . I brought one back and they didn't have that brand of tire, so I had to pay the difference of a more expensive tire. They should have ate the difference not me. It's not my fault they didn't have that tire. Therefore they will get their money back from that faulty tire and got the difference for the new tire, they weren't out of any money. They do not honor their tire warranty. This last time I made an appointment with them to get my tires balance and rotated , My tires are still serviceable , but the sells man tried to sell me new tires , what a joke. I payed for a balance and rotation fee when I bought the tires and asked for them to be balanced and rotated, but only received a tire balance. Half of a job done. They are a horrible company to deal with. I will not be purchasing any tires from them again. read more

Are we sure this is a business? Or is it a humanitarian organization? I went in hoping to get a tire patched, but it was too far gone. I didn't have the money for new tires; Tristan and team worked with my budget to get me a full set of new tires, because "rainy season is coming, and we want you safe on the roads" - I did NOT expect that! I cried. They were over-the-top friendly and awesome... I still can't get over how much they came through for me, for my safety. What beautiful people! What a beautiful company! THANK YOU, Discount Tire; your kindness will not be forgotten, and it will be paid forward! (ps maybe it was just genius marketing, because I promise you've earned my business for life!) read more

I came to discount recently for an air check, and the workers were very nice and well trained. however, i overheard one of the managers say something extremely r*cist about native americans and it left me disappointed and disgusted. I'm not going to repeat what he said. I believe his shirt said the name Race on it. read more

Definitely recommend going here for all your tire needs. The customer service is spectacular and beyond what I usually get at my local Toyota. Not only is there customer service great, the way they treat each other was also super assuring. The communication to the customer and within themselves made me trust them even more. The lobby stayed cool and they provide free coffee and bottled water. Their professionalism was what astonished me the most. Recently got my continentals put on and then rotated after vacation. Everything went just as smooth as my first time here. Thank you to all the gentlemen who work here! (Now, where the ladies at???? Jk) read more

You guys really sold me a tire with nail in it? Like actually how do you even do that how bad do you have to be at your job to do that read more

My go to place for tires. I feel I always get a good price and am treated with respect. I've always looked at pricing before hand and am never negatively surprised with the pricing. The crew are great . It's also fun to sit and watch them work on the vehicles. Sure are busy! read more

They were supposed to fix a flat on my lawn tractor tire. The guy returned it 5 minutes before closing and said the tire was in perfectly good condition. There was no leakage in the inner tube. The tire was flat by the time I got home 30 minutes later. The next day I brought it to Les Schwab. They found that the inner tube had been punctured and whatever punctured it was lodged inside. The inner tube was replaced. I won't go back to discount tires ever! I don't believe the technician even bothered to check the tire but clearly wanted to go home and just inflated it. Shame on him. I waited an hour and a half and was told it would be ready in 45 minutes. Additionally it took me 50 minutes round trip to get there. What a waste of time. read more

I had a flat while visiting Olympia from Bellingham to attend a public meeting earlier this month. I arrived at the Olympia Discount Tire location quite late in the day just as it started pouring down rain. I was initially unhappy when I was told there might be a two hour wait to repair or replace the tire because they were "slammed" with an unusually high volume of customers ahead of me. As it turned out, they were able to pull the tire, repair it (without charge) and get me back on the road for my three to four hour drive background to Bellingham. The crew was working at a fevered pitch, but treated every customer with courtesy, respect and a smile even when they did not receive the same positive attitude from all of their customers! Discount Tires carries a large inventory of quality tires and wheels for every vehicle and budget and I already knew they had great prices and service, but I was particularly impressed with the crew and management team at this location. I have nothing but high praise for the Olympia Team! read more

They fixed two flat tires for free, with in the last year. So thanks to their help I got new tires on my truck, in no time at all

I am pleasantly surprised by this location. Other ones I've been to had employees that were not particularly up to standards. This location started with a polite young man, Adam, who helped fill my tires and recommended to stop by the front to get additional assistance. Then Jeffrey was very helpful with getting me on the waitlist and into the bay. The front desk gentleman, who's name I don't recall, was friendly and helped me understand what to expect. Afterward, I waited for about 45 minutes and Sophia had my tire patched and good to go. Thank you all so much for the painless and friendly experience! read more

Bought tires and made an appointment online for June 2nd. When I got to the store for my appt, the tires hadn't arrived yet, due to Covid. I can understand that. Left the rims with the service writer and said call me with an updated timeline. Never received a call. Everytime I called the store, I would stay on hold for a half hour with nobody answering. Finally after a week, I got a call saying one tire came in, the other is MIA. I was told they would call me when they tracked the tire down and give me an ETA. Never got that phone call either. More unanswered calls when I attempted to call the store. Finally get a call after two weeks saying the tires are in, they'll call me in the next 45 minutes when it's done. Never got a phone call, nobody is answering the phone. read more

My wife were on a road trip when we got a flat tire. It was raining really hard and traffic was a mess. After the tow truck showed up, we tried a couple of tire companies. One was closing and couldn't help us and another didn't have the tire to fit my car. They called Discount Tires and we were told that they had the tire and would stay open late for us. As we got to the store, we were met by Torin and he helped us out immensely. He told us that the company is more concerned with helping people with emergencies than selling tires. My wife and I were greatly relieved to here this, since we still had a couple hundred miles to travel. Bottom line, I will go to Discount Tores when I am ready to buy tires for my car. read more

The crew at this Discount Tire location are the best. Best service, courteous, helpful, hard working to get you in and out quickly. I'm giving them 6 star rating! Thanks to all at this location. I had free flat repair and tire rotation since I bought the tires here at $500 less than the Mazda dealership wanted. I'll always go to Discount Tire. read more

Friendly and knowledge staff . I'm giving the Lacey Wa store 2 stars because Lacey is a diverse community. However anytime I have visit this store, I've only seen white males at the counter and working in the shop. They need to diversify it's staff to reflect it's clientele. read more

These guys did an amazing job today! I was completely ready to buy new rims and tires for my wife's car just so she didn't have to continue dealing with the slow leaks in her tires. They told me that they can clean up and remove the rust on the inside of the rims and all I need is new tires and I'd be good to go! Instead of $2,200 I was ready to spend it was only 650 with a full warranty on the tires. Thanks guys, you will definitely get more of my business! read more

Discount tire really helped my husband and me. One of the rims to our Ford Escape got busted, and the tire was blown. Les Schwab wanted us to pay more money than I was willing to pay. After calling around, we found Discount Tire. Kevin was incredibly polite and helpful on the phone. He told us he would need to see the car to make sure he ordered the right rim, told us it would arrive by Tuesday or Wednesday, and answered every question that I had. The only reason I took one star is that the rim did not arrive until today (Friday). While I understand things can be delayed, we were guaranteed that it would arrive by Tuesday or Wednesday. Either way, my husband and I will likely come back when we need new tires. read more

The assistant general manager Allen Warren went above and beyond to satisfy my needs as a customer.  We had a misunderstanding when it came to a warranty issue, and he professionally worked with me to reach my satisfaction.  After speaking with him, I was SO relieved.  Once I arrived to my appointment, CJ was very energetic and outgoing whilst checking me in for my appointment, he too was the utmost professional.  Mike, Ronan, and Nate all 3 worked on my vehicle with precision and punctuality to have my vehicle in and out of there in what I'd say was less than 30 minutes, after replacing all 4 tires !! Wow!! Great service guys. All in all this was an awesome trip to Discount tire and it was 100% because of the staff and the management.  I will never buy tires anywhere else.  Big thanks to CJ, Ronan, Mike, Nate and the manager Allen for taking care of me and earning my lifelong business. read more

I brought in a tire for a nail extraction and patching. Took them almost 2 hours while others came and left.

Discount tire a.k.a. America's tire has service my cars for 40 years and the discount tire in Lacey is just amazing good service and good personnel! read more

Outstanding service, friendly and responsive. Safety paramount and great prices. Started going to them last year when Les Schwab started being high price tire pushy. read more

I would like to thank Ben for his service. Was on a trip away from home in another state and had some troubles with a trailer. I called the store and he couldn't have been more accommodating to answer the many questions I had, which were many. Ended up purchasing a set of wheels and tires for a trailer for the return leg of a trip which is about 1400 miles. Ben and his team turned a nightmare situation into an opportunity and couldn't be happier. This was all over the phone, by the time I got to the store, he was courteous and picked up right where he left off at on the phone. I was able to leave the trailer for the install of the wheels and tires and he used his personal truck to move it out of the way when it was done. All the while I was able to take the truck and run errands for a few hours to make up lost time. I would like to thank Ben again for his service and attitude during this tough process. While our roads will not cross again I imagine, I did learn that they are nationwide and not franchised in my home state. Ben's service has created me to be a committed customer to the company in my home state. A big thank you to Ben again for keeping us and a horse on the road safe and sound. read more

The workers here are great. They are so well organized in relation to the Covid 19 pandemic. You stay in your car, they come to you. Still staying 6 feet away from your car. I had a flat tire issue. They fixed it and I was on my way. Very professional. I will return when I need to replace my tires. I will recommend them too. read more

If I could do negative stars I would. I bought my tires not even a year and a half ago and the wires are already showing in my tires. I've been a stay at home mom the past 6 months so I've been driving less. I took my car in this morning to have them taken care of and they'd only give me 50% off my tires. THEN I go the shop here in Lacey they recommend to get a realignment. The shop noticed the bolt that holds my wheel on was so loose it was ready to snap off. Discount tire didn't tell me about this. The shop said it was literally so obvious they should have noticed. Of course I called to talk to a manager. He sounded like he could have cared less. Discount tire will never get my business again. That could have put mine and my daughters life in danger. read more

Must be nice to have somebody acknowledge that you are there. They sure have a lot of 4 and 5 stars. I have spent thousands on tires here. My wife wanted me to go to Les Schwab and I refused ... I guess she gets her wish. There is nothing worse to me than being ignored . CJ did this perfectly at this location. No eye contact and no "I'll be right with you". NOTHING! I will have to have Les Schwab hook me up. read more

Discount Tire - Tires Near Me - Lacey, Washington

Bought tires from you guys about 6 months ago and couldnt be happier! Proce was great and service was super fast! Really liked the tire tech TJ. He was nice! Thanks Discount tire' read more

Very solid company and very solid store. High volume store but they work extremely hard to keep customers in and out very fast. Employees care about the customers, not just pushing numbers; this can be said both in the showroom and the backroom. Store will write up a lot of free sensors and tires to take care of the customer, when most other companies would tell customer's they are out of luck. This store's focus is keeping people safe. read more

This place is run like a well-oiled machine and yet it's a warm and friendly atmosphere; all of these are rare qualities in chain stores of any kind (it actually reminds me of 5 Guys in Olympia). I was impressed by how helpful the employees were to one another as they quickly worked on all the vehicles; it's wonderful to see that kind of teamwork. Often when places are incredibly busy, people can be short with one another and look irritated, but here there were plenty of smiling faces. Such team spirit creates a positive environment for customers; too bad most places don't understand that happy, considerate employees translate to happy customers. I hope the employees are well-compensated, because they surely deserve it. I've been to plenty of tire shops around the country and this store stands FAR above the rest. Each person I interacted with exceeded my expectations! More places should be operated in this way. And yes, they did a great job of selling me decent tires at a good price and getting the job done in a reasonable amount of time. read more

From the minute I walked in I was greeted and my situation was addressed in such a professional manner. Derek was absolutely transparent with any questions or concerns and his customer service was beyond what I expected. While I was waiting for my car to get serviced his capabilities to multi task and help every customer as they walked in shows the core values of this company. I highly recommend this location and the service is beyond the standard customer service. Thank you for a great experience. read more