WOW WHAT INCREDIBLE SERVICE!! As I walked out into a parking lot, of course with "Pretty Eyes" I LOOKED at my front tire! Hmmm is that going flat?? "We MUST get to discount tires, they are trustworthy and will fix the tire, normally for free!!" We drive up and are soon greeted, the Discount gentleman stated, "let's take a look!" "We will fix your tire free of charge, BUT, you really need 3 new tires!" OUCH Here is the deal, as the Discount Gentleman continued!! "I will give you that deflating tire for FREE if you wish to purchase the other two tires!" Who can refuse such a great deal! He then added!!! "We can apply for your Discount Auto Card in 60 seconds, and approved, you will have 6 months INTEREST FREE, to pay off the two tires I will be charging, the third tire is free!" WOW! And my credit went through in 60 seconds, signed - sealed - and new tires on my car, balanced and what all they do with 6 months to pay (easy) INTEREST FREE!! REPEAT ""INTEREST FREE"" My ride in my car now is like riding on a cloud, only if I am away from the Denver Roads!! (hint hint) Last: I called to set up auto pay, this is incredible Discount Tires customer service goes beyond most other dealers! Customer Service lady on the phone: "Ohhh you are not due till August 11th, we cannot set you up for auto pay until then. Then you 6 months interest free will start! Have you received you Discount card yet? Then you may go online to set up your payments!" WOW!! Customer Service is still alive and well in all Discount Tires Stores!! Same photos as below Thank you with a HUGE SMILE read more

My man Diego (Jr.), holy smokes, where to start. Diego has turned a chore I normally would dread, into something I genuinely look forward too. I was immensely pleased to hear that he moved to the store closest to where I live, because at his previous store, he'd provided me the best service I've ever had, so I couldn't be happier to do business with him here. As someone who has been to several 5 star hotels, where they're supposed to deliver the best service in the world, they should be hiring Diego to teach quality customer service. He greets you with a smile and a firm handshake at the door, and enthusiastically applies his expertise to identify and solve any problems he encounters. He works swiftly, and brilliantly well. I will be doing business with him, and remaining a customer of Discount tire indefinitely because of the quality of work, value, and experience that Diego delivers. Cheers. read more

Discount Tire - Tires Near Me - Lakewood, Colorado

I never write reviews, but the customer service could use some work. I went on my lunch break to get my tire pressure checked and tires filled, since the sensor came on. I sat there waiting for 10mins without being acknowledged or serviced. (Multiple employees looked over at me & did not say a word) Ended up leaving without getting serviced. read more

Diego and Grant at west Colfax, are the Best! Diego patiently explained the advantage of Continentals for my 2002 Tacoma after I had provided the incorrect size, when requesting Toyo's Grant did excellent work installing. Fast, professional and courteous Thank you Diego and Grant! Mike M Lakewood read more

Needed new tires. Was dreading going in and being taken advantage of. But my man Diego really came through! Was quick and thorough, gave me good advice. Was able to go in after work, 4 new tires in and out in an hr. They let me pick it up after close. Incredible service, great attitudes, super helpful! read more

10/10 would recommend anyone to go to this Discount Tire. First off, after shopping around, Discount Tire had the best price for the exact wheel and tire combo I was looking for. Their price match and inventory availability made purchasing through Discount Tire a no brainer. What really sets this location apart is the team there, and specifically Diego Sr. I was looking for a specific set-up, and ideally to be installed before a trip in a few days. Diego not only found the wheels and tires locally, but was able to get them to the shop in a matter of hours, where all online quotes were a minimum of a week. He not only treated me with respect and honesty, as I waited for the work to be done on my vehicle I saw him do the same with everyone who walked in the door. There was an elderly gentleman in the waiting area whose phone had died. Diego pulled out his own cell phone and helped this gentleman connect with his wife, and charged the man's phone while he waited. The way Diego interacted with the customers extended to the team, and each person I saw was energized, friendly, and looked genuinely happy to be working there. Let's be honest, dropping hundreds of dollars on tires is not typically something most people look forward to, but when that time inevitably comes, there is no better to take your business than this Discount Tire. read more

After 40 years with no problems, my last two visits resulted in the crew breaking a total of three wheel studs. The manager offered different excuses each time, then sent us packing off to Brakes Plus to get the repairs done. Boo. Time to move my business elsewhere. read more

Recently bought 4 new tires here for my Tacoma, had them installed, balanced, mounted. Super quick work, and done well. My truck rides incredibly smooth now with the new tires! Great price, and great value overall for what you get - lifetime rotation/balance and flat repairs, and lifetime replacement coverage for a reasonable amount extra. Great place to get new tires! read more

They were fantastic. Everyone was professional and so kind and helpful. They made a flat tire the easiest part of our experience during the anxiety time. They were also very quick with their service. read more

As a delivery driver having quick service is imperative, I take tire orders from discount tire and drop them off at their other locations across town. Dylan originally took the order number and then disappeared for over 15 minutes while I waited outside near my car. Another rep approached me asking if I needed help, I explained my situation he said he would go check on it then proceeded to go inside and start helping another customer with a tire sale. I went back inside and spoke to Alexander who is the only employee who actually knows how to run the place. He was multitasking multiple issues including mine and found the tires within minutes. I waited over 30 minutes to pick up this order which never happens, they were not busy either. read more

Folks at the Discount Tire are community heroes. I had an 8am appointment for a tire rotation/balance and arrived about 10 minutes early. Within those 10 minutes, I watched a handful of cars pull into the lot with flat or punctured tires and stressed out owners. Right at 8am, 4 team members came out at once to help each customer. The staff were professional and I didn't hear anyone being pushy or trying to upsell. I appreciate the team's sense of urgency to assist existing customers as more started to roll in this morning. I'm sure they consistently have waves of customers come in throughout the day. My car was in/out within 20 minutes. Most importantly, I'm glad Discount Tire is here to keep folks on and off the road, safe. They provide a vital service to our community. read more

I have spend thousands of dollars through out my life on tires here. I waited over 20min to get air out into my tires. I was ignored several times as they saw me waiting. Don't offer free tire pressure check if you can't even take one minute to do it. Very disrespectful and disappointing. read more

Second review of this Discount Tires as they have continuously provided wonderful service through the years. They are always very busy and takes forever to get through when calling, but I think all of the locations are busy. I love that they provide free air for tires. I always buy my tires from here and always get their warranty. If a tire with warranty is not fixable, then the tire will be replaced for no charge, although you would need to buy additional warranty on that new tire ($20 ish dollars per tire). They also fix tires if there's a nail or screw for no charge for their customers. read more

Had a flat, ended up buying 4 new tires at $1200, it took them 7 hours to get that fixed and kept on promising me it's almost done. Granted it was busy season Came back a few months later for pressure check, ignored me for over 30 mins. Not once but twice. Had a meeting so I had to run. No acknowledgement or anything. UPDATE: Tyler store manager reached out helping make this right, mentioned that he will help staff with better communication. It was nice of the store to reach out. Still cannot come to sense about a better rating at this time. read more

Nick is great! I came out of work to find a chunk missing from out of the sidewall of my tire and he checked it out really quickly for me. He seemed kinda busy but still didn't hesitate to take a quick look. Unfortunately I truly don't have the money to get it fixed right now but once I do, I'll definitely be coming back here to get it replaced. Thank you Nick! read more

Currently waiting for my car. I made an appt online for my winter tires to be put on... at 4PM. It's past 7PM. "Skip the line" is a bit of a stretch. People are literally yelling at the manager because they've been here for 7+ hours. I think they need to better gauge how many walk ins they accept, because it's a little insane they put people through this. Like, this is something that is totally within their control. The manager claimed they're doing "12 cars an hour." Try 2 cars an hour. First time at this location, I can already tell you, I will not be back. read more

Consistent fast and effective service. I've gone there a number of times with an appointment and I'm checked in and out the door quickly. They also own mistakes - on one of my visits they had made a mistake. When I came back they inspected and fixed it in under 15 minutes. They also resolved an issue a competitor created with no cost in under 10 min (I had bought tires from them so that might have helped). read more

I got a flat tire! Boo. Discount Tire was polite, fast, reasonable. They didn't pressure me! My car was done in less time than estimated, my spare was put away cleanly, my seat seemed non-adjusted, car not dirty. I honestly had a flawless experience at this business and I'm very appreciate and thankful to the people that work here! Excellent! read more

Had my tires and wheels installed here quickly. Was located close to my place of living.

Brought my car into Discount Tire this morning without an appointment and with a nice nail in the back tire and was literally out in about an hour. Tyler and his time did nothing but raise the bar for other similar locations. I would definitely recommend this location and greatly appreciate the white glove service. Thank you! read more

I do not appreciate taking an hour and a half on work when they didn't fix the leak in my tire. Still going flat! Now to wait again and see if they get it right. read more

Discount Tire - Proof they didn't fix the leak. - Tires Near Me - Lakewood, Colorado

Sold me tires and did not tell me that my tires were going to wear because of problems my car has underneath... price was reasonable but I'd way rather pay a few extra bucks to have my vehicle inspected to insure I don't lose out on what I spent on tires... read more

Sloppy workmanship. The just banged an excessive number of ugly exterior weights onto my painted wheels. Damaged the existing paint and it looks awful. They were able to complete the job within an hour and a half, despite being very busy. But I would've preferred they took a longer time and didn't leave my wheels looking like trash read more

Discount Tire - Sloppy work - Tires Near Me - Lakewood, Colorado

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Friendly people! Finished the service sooner than expected and did it for free since it was an easy fix! 10/10

Please avoid this location at any cost. The place was dead in activity when I arrived, eventually learned to have to get new tires, assured I was next and should only take about an hour. SIX hours rolled by before they approached me again, told me they had a short staff and needed to address others that came in before me?! Probably pretty distasteful to goblins. Regardless, added up the hours to FINALLY replace the tires, only to be forced to go to another one up north to replace one of my new tires due to a poor assembly? Unprofessional. read more

If you have a Subaru, whatever you do, do NOT go to Discount Tire. Twice they have over-torqued the lugs on my wheels during seasonal swap-outs, and twice they have broken studs on my wheels trying to get off the over-torqued lugs. They send you to Brakes Plus for a free stud replacement. However, this time, after waiting an hour and a half there, the guys told me that the Discount Tire guys also lost my wheel lock tool. Of course, Subaru doesn't have a universal tool I'm writing this review from the Subaru dealer, where they charged me over $100 to replace the lugs. All this in addition to losing precious DAYS of life waiting for service. Do yourself a favor and get your tire swap-outs done elsewhere. And probably just get a Toyota while you're at it. read more

Had appointment at 12:30. Bought new tires there to change out winter tires. Took an uber to get lunch, came back after not hearing anything around 2:30 pm. car still not done. Some idiot had cancelled the appointment and so now we wasted couple hours on a saturday. Incompetent . read more

Absolutely the worst customer service I have ever had. Had a flat repair that wasn't leaking when I went in. They pulled the nail, dismounted the tire, put on my spare on and told me it was done. Their only job was to fix the tire. Service manager told me that because I refused buying a new tire, he wasn't going to help because he wasn't making money on a flat. read more

Discount Tire - Manager that should no longer be employed there - Tires Near Me - Lakewood, Colorado

Fast friendly, no hassle. Had a flat on my f350. The tire was under warranty, so they replaced it without any hesitancy or hassle. Just paid tax for new tire. Well worth the no hassle. read more

I made an appt for a winter tire changeover, knowing that "walking in" would not be fast or efficient. I was told that the wait would be about 45 minutes. Sounded reasonable. After over two hours, I asked about the progress. Despite having an appt, I watched as other customers walked in and left with their vehicles while I still waited. I overheard store staff sharing with other customers that appointments were given priority. Appointments aren't given priority when you are running behind, taking calls instead of in person customers and offering free air checks to drive up customers who request the free service. Getting ever more curious as to what was taking so long, I watched my car sit quietly in the bay and could see no active movement around it. Asking about it, I was told that the gentleman who was working on my car was just about to wrap up. Another 45 minutes passed as I watched him. He was incredibly slow, needed several consults with other staff and returned to me a bag of lug nuts and value stems. He "had trouble" was the message I was given. After almost 3 hours, I left with the car. This was only a winter tire changeover. Routine and easy - not a three hour job. This experience would have been less frustrating had the Discount Tire staff checked in with me and offered updates on the challenges of changing my tires from my summer set to my winter set. Process management along with appointment flow and time management can be significantly improved here. I will return to Discount Tire, but I will return to my normal location, not this one. Very disappointed. read more

when by to have a rotation and let them know I rotate my spare in and noticed the wheel weights had come off. realistically just needed the balancing done. waited a hour for them to finish. got about a mile down the road and problem were even worse. stopped at big o they had an opening. found that discount never installed new tire pressure sensor that I payed for and they wouldn't program because they didn't put a sensor back in the tire. scammers. also every tire was out of balance. they didn't do there job. save time and money and take your business somewhere else. I will be doing so in the future. big o tire for the win read more

Best person to come see at this location is EDGAR V, (great customer service) 100% recommended. He actually takes the time to explain what are the best tires for your vehicle without rushing you out the door. read more

I rolled in with a small issue with my skid plate that had come loose and was dragging and collecting snow. Jose A. was very quick to help and super friendly right from the start. Alex G. checked out my car and offered up a quick fix to get me back on the road. I was in and out in under 20 mins! Highly recommend this location. Great team! read more

Fantastic customer service! I made a. Appt and my car was done within the hour. Phillip was a great help.

Store is nice but the work is of extremely low quality. The first visit I purchased a brand new set of blizzak snow tires from the shop. When I got the truck back, the TPMS light was on. I raised this to an associate who assured me it'd resolve itself after ~50 miles. It did not and I had to make another trip back to the shop to resolve this. My second visit was to swap my snow tires out for summer tires. I had both sets of tires marked (driver's side front, passenger side rear, etc). The tires were not put in the correct location. The tech also broke my OEM tpms and replaced it with an aftermarket one. I once again left with the TPMS light on after being reassured it'd resolve itself. It did not after ~200 miles. I had to return to the store again to have the tires rotated to the correct position and they AGAIN were put in the wrong spots. I had to return a third time to finally resolve it. They simply do not pay attention to detail here. read more

I've always purchased the warranty when buying tires. This time I chose not to and of course three months later got my first flat. The tire had to be replaced and the nice guys at this Discount Tire did me a BIG favor and gave me the warranty, saving me $100. These guys have my business for life! read more

They don't tell you that as a walk in, you have lowest priority. Got here at 2:30p and was told I'd be out of here by 4p. It's now 4:30p and They haven't even started on my car yet. read more

All I have to say is "WOW"! The pandemic has really made getting your tires changed such a better experience. I booked an appointment online at 8 am to swap out my winter tires (I have 2 sets of wheels). This is a free service and normally I have to wait HOURS at the store to get this done. However, this experience was so much better. I showed up right when they opened, I drove into the garage, and they changed my tires with me in the car in UNDER 10 MINUTES! After the pandemic is over, I honestly hope nothing changes. The service was also excellent! Side note: I think it also really helps to book an appointment for when they open at 8 am. read more

I've always had great service in their stores, but this review is about their online chat support. Something about their website was not allowing me to place an order for tires today. I reluctantly contacted chat support (reluctant because chat support at places is often a VERY frustrating experience), and the person who responded (Romeo P.) was by far the most helpful person I've ever chatted with! Actually read what my issue was, and asked questions relevant to that (vs following a script). Insisted he stay with me while I tried several things he suggested. When they didn't work, he just placed the order for me himself, and contacted my local store to set up my appointment for installation. Then he emailed me in case I had further questions about the order. In today's world, this support stood out as awesome! read more

I had an appointment to drop off my car to have my blizzak tires out on for the upcoming winter. I was surprised that they put me on a list behind 5 customers buying new tires which can be a lengthy process. Do I really need to wait 30 mins to just drop my car off? Thank you PHIL for noticing my frustration and checking me in without having to wait behind multiple measurement and buying decision customers. I remembered Phil from last time I was in this store as being the one employee who was questioning the back room "managers" about why tires were not ordered as promised for the person in front of me in line. Seems like Phil is the employee who really cares about the customer in this store. Thanks Phil for trying to bring up the customer experience in a tire store. read more