A Tire Shop...there's something I never thought I would write a review for! I hate buying tires, how un-fulfilling is that purchase! But, knowing that winter is coming it was time for some sticky winter rubber so I naturally hit tirerack.com and found what I was looking for. I called around locally and got a quote from Tires Plus in Middleton and then called Discount Tire (and worked with David, who was great). He agreed to match and even beat the Tires Plus quote and had the tires in stock the next day. In the end I have four sharp new winter tires purchased locally, mounted, and balanced for even less than tirerack.com's pre-shipping price! read more

Great place for tire service! Came in (without an appointment) to get a new tire after a blow-out. Ended up getting 2 used tires because otherwise the tread would have been pretty uneven. Regardless, the service was great! The tires were well priced, installation was cheap, the guys in both the garage and the shop were great, and they were very fast! I was out of there in 15 minutes! I couldn't believe it. Definitely will be going back here! read more

Went to get new tires on van price was right fast and speedy but their customer services sucks. I had to chace some one down to see if my van was ready. They just ignore you. I won't be back. read more

Came in for a slow leak in a tire. The wait was a little long (even to check in for my appointment) but the problem was minor and they didn't charge me anything (even for labor) and it's now fixed. I'm sure if I had come at a less busy time the wait wouldn't have even been an issue. I'll go here again for any future tire problems. read more

I had visited this location about two years ago and had a great experience, this time however was a different story. my vehicle was in need of two tires, I looked up the tires I wanted online and found them to have two in stock. I decided to call them to set up an appointment and confirm they in deed had the two tires I needed. They could not get me in that day so I scheduled an appointment the following day. I arrived on time and went through the required process and was informed that I needed two new tires. This was not news to me as that was the reason I scheduled an appointment at a tire shop. I paid for my two tires and was told it would be 45 minutes to an hour. I stepped out and received a phone call informing me that their inventory was wrong and they only had one tire in stock, they would order the second forcing me to return to the shop for the second tire. When I returned well before the hour I proceeded to sit in their waiting area. An hour came and went. At an hour and a half I decided to look into the bay to see how far along the job was, it was not there. I looked outside and it was parked in the lot. I cut in line and asked for a status update. It was done but no one had said a thing. I took my keys and left to find the car locked with the window down, really! The place was under staffed, over committed, had bad inventory and really didn't seem concerned with getting the customers that were done, for the day as I will have to return for the second tire, on their way. A real shame given my previous experience at this location. read more

Well I am impressed. I got a nail in my tire that needed to be repaired and I brought my vehicle. I have purchased tires here before. When I asked if I could check out after the tire was fixed they said - no charge. Really? They said we don't charge for that just come and look at tires here when you need them. Great staff . Great service. Yes, this was unexpected and I will be back for tires! Thank you. read more

This place is so poorly ran and managed. Had to get my one tire sent from a Texas branch, I had to wait 6 days for it to be shipped, they would not tell me why they couldn't rush it, waited my 6 days new one came in and they ordered the wrong one. Told me they would have the correct one sent. I asked how long it would be, they said to give them a call in an hour and they'd have the details... Well it's been 2 days and I still have yet to have one of my 7 calls made to them returned... I could have drove to Texas picked up my new tire and been back 5 days ago... read more

We made an appointment for 10:45 am for a tire rotation. They finally took our vehicle back at 11:18 am but did not start right away. We have always serviced all of our vehicles with this company but at a different location. We made appointments and they have always been honored. If we had a 10:45 am appointment we were serviced at 10:45 am. I understand they can run over but they took several vehicles of people that were there without an appointment before they took mine. So I recommend Discount Tire but I do not recommend this location. read more

Relatively quick, cheap service on a GMC Suburban. The salesmen were very patient; although they were obviously overwhelmed, they were helpful. read more

Ordered tires and set up appointment online, but then ended up doing walk-in appointment once tires had arrived. Dropped car off and waited for call. Tech called and said a couple of oxygen sensors should be replaced. I declined but in the end they replaced them anyway and included in price. Online order and appointment process were simple and smooth. Tech was knowledgeable and very helpful. As with any tire place, there are plenty of attempts to add on extras, but they are not too pushy. In the end, I got a great set of tires at a great price and I am very happy with my experience. I will be back! read more

Had the worst experience yesterday. I decided to buy new tires for my cross country trip and called Discount Tires to find out pricing and availability. After insulting my car (an Acura TL - "wow, you don't hear of too many of the base models any more [heh, heh, heh]") Sam said they had the tires in stock and could install them that day. We went right away to the store and bought the tires from another salesman who told us several times that they would be installed in 2-3 hours. It was busy, so my friend and I questioned him several times on the scheduling. Each time he told us 2-3 hours, explaining that my car was number 38 in the queue and it took 15 minutes per car to change tires and they were working 4 bays. By my math, that's 2.5 hours, so I believed him. He said to call in about 1.5 hours to confirm the scheduling. I did and was told that it would be another 5-7 hours! Called back again to talk with someone else who might be a little more helpful and got Lars who was even less helpful and could not have cared less - although he DID offer to refund the money. Took him up on the offer; got my money back; called FIRESTONE Tires in Fitchburg and got a better set of tires for less money. So I'm happy - but not with Discount Tires. FIRESTONE Fitchburg is the place to go. Customer service means being honest with the customer and owning up to mistakes. But that didn't happen. The salesman lied to me about the timing and and lied again when confronted with the error. The other salesmen in the store treated me like a demanding, ignorant woman. I'll never go back to this store again. read more

This place was great. The staff here was both helpful and friendly. They showed energy, interest and knowledge about the my tire needs. Prices were the best I could find in the area. read more

A few months ago I had a tough day with a flat tire. I was not prepared for it at all. I was a wreck because it was already a bad day for me before the tire incident. They helped me out and really made my day better. They had such great customer service skills & I really really recommend this place for all. Great job guys, I will be back again. read more

Great communication with Mike Lenyo on the best tires for my Subaru - with Wisconsin's varied weather. Very satisfied with being able to find Consumer Reports top rated tires on their site and in shop (purchased CRs top all season tire). Guys were clean and quick, 40min. Painless experience, will come back. read more

I purchased tires from here and had them put on by my local mechanic. Not only did they price match, they were SO nice. My mechanic asked me how much a paid for the tires and when I told him, he said I should have bought 2 sets! He was impressed with the price and the tire. I had them shipped to my home in 2 days! AWESOME. Will buy again! read more

Truly above and beyond here! Sam helped me and he's absolutely the reason I'll be coming back. Such a pleasant experience :)

The best auto service center I have ever been to. As a 20 year-old female without much knowledge of cars, I am always skeptical of auto service centers. Not only were their staff extremely friendly (one of them even sat and listened to an elder customer's story about hunting...for a good 30 minutes...without ever cutting him off or displaying any impatience) but they patched my flat tire for FREE simply saying it was "on them". After getting a flat, having my car broken into, and being threatened by a Green Cab taxi driver for 20 minutes, it honestly made my day. As a first time customer of Discount Tire, I'll never go anywhere else. read more

Great service. I selected some mid-range all-season tires for my 07 Corolla (Hankook Optimos). They were about $440 for four tires with installation and taxes. When I got my car back, they told me that they had been out of the Hankooks so they had upgraded me to a nicer tire (Michelin Defenders) free of charge. I was pleased and impressed! They obviously don't give free upgrades to everyone, but I'm confident in saying that they go the extra mile. Only downside for me is that they're way out on the West Side. I'd say they're worth the drive. read more

Slow and lazy people. Took 3 hours with appointment to change the tires. Wheels were not torqued to correct specs, thanks god and I didn't get into accident. read more

These guys suck. They took my winter tires off my car before examining my summer tires. Refused to put the summer tires on because one of them had been repaired in the past with what they were calling a temporary repair. Refused to do a permanent repair on said tire. Tried to sell me a new set of summer tires. When I declined they put the winter tires back on but kept my $84.40. I'll never go there again, or recommend them to anyone. read more

Did a great job!!!! So, nice!!!! Very busy place. Stay open hours passed closing to make sure customers were taken care of. Had a long wait, but they are so busy I was lucky they got my car in and all four tires on. She's back on the road riding, and driving great!!! Well worth the wait!!! They were so nice, and just the fact that more then five young men were willing to stay late on a Sat. night in Dec. says a lot about that company. They worked great together!!! Nice to see!!! read more

12/24/2009--Update Despite my preconceived notions, my experience has been pretty good. I received the rebate information and filed online so I am still waiting on that. About three weeks after having the tires installed, I had a flat (screw puncture). It appeared to be an easy repair and while I wanted a new tire since they were only three weeks old, I was prepared for the "we'll just put a plug in it" To D.T. credit, the admitted that, because of the uniqueness of the tire, it had to be replaced. They did it for free AND they got a new one to their store within a day--all during the week of Christmas!!! Based on this experience I am very close to giving D.T. four stars, but the wait times are very long. Just be sure you ask lots of questions and know what you are buying and what you are not. I visited yesterday to order tires so I only have of the experience thus far; I need to return to have the tires installed. As one of the other reviews notes, they are definitely sales people who not only want to sell you tires, but additional "warranties" and special features (siping). As soon as I began asking questions, it became evident that I needed to ask if there was a cost involved and how much. I hate this, but unless you ask, your new tire purchase may be inflated by extra charges. In terms of pricing, they came in below other tire dealers in the area even Costco. read more

I had 4 Michelin all weather tires fitted by these people. They told me the car would be ready in TWO hours. It took them FIVE and a HALF hours to do the job. They promised that they would include the Rebate information in the paperwork when I came to collect the vehicle. When I got there they said that they "knew nothing" about the Michelin rebate. The guy got aggressive when I questioned him about it. I guess I shouldn't be surprised about the BAD SERVICE. That's just the way things done are in the U.S these days. read more

I went to Tires Plus stores for many years. Got fed up with them and decided to try someone new. Was very impressed by this place. They only do tires, so there's no suggested sell BS ("oh, we checked your brake pads and they look thin...") I'm the kind of guy who is picky about tires - I do the research before I go in, and know exactly what I want before I go in. Their website confirmed they had the tires I wanted in stock. I called, they said no appointment necessary, come on down. Was in and out in a half hour. Did the same with tires on my wife's car. Paid a little more for the "no questions asked" warranty (which I've gotten bitten on at Tires Plus before for not getting) I have never come close to being in and out of Tires Plus in half hour. That place just sucks. Highly recommend this joint. read more

This is the best place - by far to buy your tires. I was referred here about 4 years ago by a colleague. They've put tires on all 5 of our vehicles of the years and their service is outstanding. Every time! You can't beat the price and the quality is superb. I NEVER feel pressured to upgrade or put on 'extras' I don't need or want. Highly recommend the Madison Junction Road Store! read more

I had my rear tires replaced here because they were getting pretty worn down. I've had good experiences with Discount Tire in the past and this store was no exception. The staff was very friendly and got to me right away. About halfway through the installation a mechanic came out and had me accompany him to the work area. He showed me that one of my wheels was bent but did it in a way that didn't feel like he was "pushing" more repairs on me. The front desk staff helped me pick a good replacement wheel and since they didn't have it in stock they told me they would order it. They were even nice enough to discount the new wheel and installation because they didn't have the match in their inventory. I would highly recommend this place. I'd also suggest you make a reservation over the phone so that they can get to you immediately. read more

They did have the best price. Thats where the good stops. I wrote on the early bird form "CALL Befor doing work". half an hour after they opened I had to clall them. I Know they were already in my car, because They Special ordered the wrong tires. (good thing I called to varify) and they took the Lug nut lock out of the car. They did the deed Later that day. Parked my work truck out front so close to the next car... good thing I went out right away. Also they left the Driver Window Down, did I mention it's my work truck... lots of expensive stuff in the front seat. I felt uneasy about every thing so I checked att the rims. Only one small scratch, but 3 out of 4 were very smudged with greese. Who doesent care that much about there job?? Never again!!! read more

Whenever we need to get our tires checked, the Discount Tire Store always provides fast and friendly customer service. I highly recommend them. Update: I've been back several times since this last review. They are rude and impatient. I hate going there. read more

I have purchased several sets of tires here over the years and had multiple tire repairs done. Whether it's stopping in for a simple air check or appointment work, regardless of how busy they are they have always provided great customer service and work. They will take good care of you. read more

Discount Tire is simply Great! I won't go anywhere else for tires or tire-related service. They are honest, competitively priced, and incredibly friendly. I've purchased several sets of tires from DT and have had several flats repaired here, and every time the service exceeds my expectations. Today I dropped off my vehicle to have the snow tires taken off and summer tires put on. As I didn't have a reservation, I told them I'd leave the car for the day and they could take as much time as they needed. By the time I ran home I already had a text saying the vehicle was done. When I went to pick it up, they didn't charge me for the service, saying that I had been a regular customer and they wanted to treat me to this service. Unreal in an age where profit- driven decisions are everywhere. Great Job, Jose and staff. read more

Fair price and nice service! I came in for a set of winter tires and wheels. A salesman gave me a great choice and gave me a fair deal. Since there were lots of customers, i left for a while and returned in 2 hours. They helped me replace all the four wheels for just half an hour. The tires and wheels are fantastic in winter. I compared the price with that online, even cheaper than ebay! read more

I had an appointment for them to put on my snow tires. I showed up about 20 minutes early, and good thing, too. I spent those 20 minutes telling the guy that I had an appointment, I had already spent about 15 minutes talking to the guy on the phone I had made it with. I had my brand new snow tires my boyfriend had given me for Christmas in my car, and just wanted them mounted and balanced for $16.99 per tire, as stated previously. He wasted those 20 minutes telling me he could sell me OTHER snow tires for $189. I was so sick of this time waste and sales pitch after already dealing with it while making the appointment, that I almost walked out. I did finally tell him that if he won't do it then I will leave. After repeating this about 7 times, he relented and actually SULKED. AN ADULT SALESMAN SULKED LIKE A 12 YEAR OLD. I gave them 2 stars because they out the tires on correctly. That's the best thing I can say about them, which isn't much (because that's a pretty simple thing to do). read more

Fast and friendly service. Offered several options in tires and broke down the benefits of each. The place and employees where exceptionally clean and I would recommend to any friends and family. read more

The team at this Discount Tire did awesome work. I got a set of snow tires for my BMW a few months ago and have never been so long happy with how quick and easy they got me In and out of there. There prices were amazing as well. Second, I just brought my wife's vehicle in because it needed a Tire pressure sensor replaced. The gentleman came out to my car was very personable and very knowledgable. Measured all my tread depths and also recommended a tire rotation because on our vehicle a tire with more tread was in the wrong position. I was very pleased with there prices as it only cost my like $80.00 to replace the sensor. The dealer wanted way more than that. He even didn't charge me for the rotation even though we did not purchase the tires from them. I will always go back to hem for any of my tire needs due to how quickly and how well they perform at this store. I was very impressed! Thanks for doing an awesome job. I will definitely be bringing my vehicles back to them In the future. read more

I made an appointment for 2:30 and got there at 2:00 to get my tire fixed. Waited until 4pm and my car was still at the parking lot not looked at yet. I got out of there at 4:30. My husband gets all his tires from there and are normally very good but this time, I wasted time to make an appointment and still waited 2-1/2 hrs. The guy that checked me out was very nice but still very angry that i waited that long. Angry customer. read more

I won't go anywhere else for tires. They offer free tire rotation for life. Whenever I go there they are the most courteous and efficient. I don't know why I've waited so long to post a review, but I figured these guys deserve it. I love my discount tire!! Keep up the good work!! read more

INCREDIBLE customer service! I was told I would be eligible for a rebate on tires I purchased. Turns out the rebate was declined by the tire company. When I called Discount Tires, they acknowledged the mistake of their rep working with me and issued me a the equivalent rebate amount right to my credit card. I've had nothing but great experiences with this place. My only complaint might be that they are too busy sometimes (so many customers there)! I don't go anywhere else for my tires. read more

Disappointed with the service after being a customer here quite a few years. 1 year ago noticed a leak in my tire- took it in, they filled it up and said it was good to go. days later same thing- take it in, the technician finds a massive dent in the rim (not sure how this was missed the first time, it was very obvious). Ended up ordering 4 new rims for about $530 with a 1 year warranty. The mechanic said they would be easily replaced as well. Fast forward to 10 months later one of the rims is found to be misformed (and I had been dealing with it for months trying to figure out what it was and finally took it to another mechanic to get it looked at). I went in yesterday with my warranty for it and 1) the rims are discontinued 2) they did not honor the warranty. They are also on and off with the quality of tire rotation and balancing when you purchase tires there. I've had it before where they have done this and taken my car to another mechanic days later only to find out they needed to be balanced again. Will not be coming back here unfortunately. Just can't trust the consistency of service and cant trust they will give you good advice. Some of these aspects were out of their control but the fact they did not honor a warranty for a misformed wheel turned me off to them for good. read more

My experience with Discount Tire has been great. I worked with David from the start when I was shopping around. Even comparing prices on tirerack.com and Sam's Club, Discount Tire ended up with the best deal. David knew an upcoming promotion and helped arrange for me to take advantage of it even before the fact. The installation process of new tires, wheels and TPMS did take a while with an appointment (~2hours) but that's nothing out of the norm, I suppose. When I unloaded my summer tires, I noticed a tear in my back seat leather and despite the fact that I could not prove Discount Tire was at fault, the manager, Jessie, was very responsive and accommodating. I did have to do several trips to find the best quote for the repair and return to Discount Tire to talk to Jessie. In the end, it was repaired and Jessie took care of it. I also really appreciate the free air service. I have yet to use the other services included with the installation. Overall, I recommend Discount Tire for quality affordable products, good customer service, and great benefits. read more

I would have given my local store 5 stars easily, great friendly service and good prices. They even offered a discount by honoring remaining warranty on a tire not purchased there! What more could you ask for right? The problem I'm struggling with is when I went to get a tire replaced under the road hazard warranty. First, the person waiting on me looked up my account and said I didn't purchase the warranty, he even showed me his computer screen, but my receipt said differently. What would happen had I forgot it? Then I was told I had to pay $30 to renew the warranty for the new tire. What happened to the first one I purchased? When I asked to opt out of it I was told I couldn't because the tires "all had to remain the same". Considering they told me when I purchased the tires that they would be replaced "absolutely free" if I purchased the warranty this appears to be a deceptive tactic. The customer ahead of me the day I replaced the damaged tire was told the same thing. It's unclear whether I go back or not but I do know if I do I'm going to tell them to stick the warranty where the sun don't shine! read more