Woke up early this morning to a low pressure warning on my one-month-old tires. Realized I had a giant bolt in my tread, and I was too late to book an appointment for today, which always makes life easier Discount Tire. However, I make sure to get to the store early enough to be one of the first three walk-in customers. And being that mine was just a simple pull & plug, I was one of the first people they took care of. I was absolutely blown away by the fact that they fixed my issue in 15 minutes. Nick, who took care of me at the counter, was professional and great communicating how long my service would take. When I purchased the tires, I made sure to get warranty certificates, which makes situations like this painless. Regarding appointments, I've never seen this before, but they had signs welcoming their first customer with an appointment. They recognized his vehicle when he showed up and went out to greet him as he arrived. Very impressive. Thanks, Discount Tire for doing a great job today. read more

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Excellent service despite what people may read. They're busy all the time, so bring your patience with you. This location price matched the lowest prices we could find and had me out the door within twenty minutes for all four tires. read more

I love their pressure check! Use it as often as I can; and their selection & pricing is the best! read more

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Lines get hectic in the morning but the staff are phenomenal and super happy to lend a helping hand read more

Discount Tire - Tire check line - Tires Near Me - Scottsdale, Arizona

Super awesome guy I can't recall his name but he's a manager and every time I went there with questions he knew his stuff. Also doesn't try to up charge me and sell me things I really don't necessarily need. Once I find out his name I will post. He gave me a bit of a discount (online price) bc I wasnt able to get my tires online but really needed them and he still honored that price. My tires are great and I love how they fill up tires for free and provide an in depth view online on your tires read more

And the hits keep getting better with every visit to Discount Tire, regardless of which store or location you visit. This time, it was at the corporate flagship store in Scottsdale, Arizona, where I ran into an issue with the skid plate on my wife's Audi Q7. We were kind of desperate with the grandchild in the backseat and the skid plate dragging at 75 mph, not knowing what to do until Samuel got down under and offered to cut the damn thing off. Instead, he removed what was remaining of the skid plate, and we were on our way in less than 30 minutes. I can't say enough about this organization and how it consistently amazes with its exceptional customer service. It, along with its employees, almost always helps its customers. Once again, five thumbs up to Discount Tire. read more

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A really well run operation at this busy North Scottsdale location. Friendly, helpful and professional staff. While driving around Scottsdale, I picked up a nail which of course didn't show itself until the tire went flat and all my Mercedes warning lights and bells went off. I hate to go to Mercedes for tire issues since they charge ridiculous prices just to say hello and they admit they are not a tire shop. Discount Tire repaired the flat at no charge, even though the tire was not purchased from their store. Was quoted an hour and half wait time, but was out the door in less than half that. Totally recommend this store for all tire needs and I will definitely come back when it's time to buy new. I'm really grateful for companies that still offer real customer service. read more

I don't usually post a review for just balancing and rotating the tires but today was different. I had an appointment today at the discount tire on the carefree highway and when I pulled in the gentleman, Jonathan greeted me as I got out of my truck. He knew my name and was awaiting my arrival. I have to say that's a little different and shows outstanding service on discount tires training of their employees. I bought many sets of tires from discount tires and I'm very impressed with them over the years and today was an exceptional experience. Thank you. read more

Discount Tire - Grappler AT - Tires Near Me - Scottsdale, Arizona

Prepare to wait for hours and bills over a thousand. On top of that, you can never get in for tire rotations, rebalance nothing but they'll be available to talk right away if you need to buy tires by God- except no discount. read more

Appt at 230, arrived at 220 and checked in on the phone. Waited in line til 245. I purchased rims here in 2021 for my new RAV4. They swapped them out with the stock rims free, knowing I'd be back for tires when needed. I was told then they would change them free when I got rid of it. I'm turning the RAV4 in for a new one so brought it back to swap the rims back out and they decided on the spot it's $56? I buy many tires from here for my car and my family. I found this to be ridiculous! read more

Had new tires fitted. Excellent service. Courteous staff and a competitive price. Job was completed in less than an hour. Thank you.

Huge thank you to Daelin and Chance for their amazing customer service. I initially came in upset due to a tire issue after not even 24 hours of getting a new set of tires and they both took immediate care of me and my vehicle and even when I wasn't the sweetest to deal with. The constant updates and urgency was highly appreciated, especially seeing how they were juggling the plethora of customers both walking in and calling in. These two men are amazing and the perfect example of Customer Service Excellence. read more

First off. Tires are tires. Discount, Big O.....etc. All the same. By that I mean you can negotiate the cost. How hungry the respective store is to make the sale will determine your luck. I'll explain what happened today to my son's truck which is the same thing I experienced with mine the last 3 times I've bought tires here. My son just came home with $2000+ in Nitto tires for his Dodge Ram. These kids inflated the rear tires to 80psi cold. This is the max pressure for this tire when cold. NOT the running/operating pressure for the hot Arizona streets. As tires heat up, they naturally build pressure on their own by the air inside the tire expanding. Even if it expands by only 1-2 psi, these fools have already inflated them to their max. ANY increase now exceeds the max recommended by the manufacturer. In short, these snot nose kids have no idea what they are doing when installing tires and management is more interested in making the sale then making it safe. read more

I brought my vehicle to Discount Tire for a routine tire rotation and balance--something they do every day. When I returned to pick it up, I was informed there had been an incident and my passenger-side mirror was broken. This damage was not present when I dropped off my vehicle. I was told the issue would be handled through their insurance, but it has now been over two weeks with no resolution. In the meantime, I've had to take a full day off work to bring my vehicle to the dealership for an inspection and repair estimate. The delay has caused ongoing stress and inconvenience, and more importantly, it's a safety concern--I cannot properly use my passenger-side mirror to check blind spots while driving. My family and I have been loyal Discount Tire customers for many years, which makes this experience especially disappointing. I was also told a similar incident recently happened to another Ford Bronco, which is concerning given how routine this service is supposed to be. I expected prompt accountability and resolution. Unfortunately, that has not been the case. Denise read more

Discount Tire is great; the employees work hard and the customer service is outstanding!

Very disappointing experience today. Called yesterday to order 2 new tires - installed by them. Was told they had 2 in stock. Made an appt. for today at 1PM and dropped the car off. At 2 I get a call saying they only had 1 tire in stock but they went to get another (so, they didn't even take my car in for an hour !!). Said to come back in an hour which I did and still not serviced. They took it after another 20 mins. When done I asked if they put the new ones in the back - no, in front (rear wheel drive car should always have the best in rear). Horrible staff! read more

Went in to get a brand new tire replaced and the guy we spoke with on the phone was super nice. Went in to the shop after he told us to come right over and he'd help us except the guy who we ended up with took a call while he was "helping" us and chit chatted with his buddy on a call for 5 minutes. Was way too cool for his job and tried to upsell us in something we already had then lied about how it would take to get our new tire. So weird especially considering this shop is right next to the corporate headquarters. Will definitely be going with a different tire company next time if this so the new culture of Discount Tire. read more

THIS DISCOUNT TIRE DESERVES A MILLION STARS!! They are the BEST IN THEIR FIELD. They are so knowledgeable and helpful! The customer service is OFF THE CHARTS! I have been to this location many times. Often to FIX A FLAT TIRE FOOOOOR FREEEEEE! They always treat me like royalty even for just fixing a flat!! Today my daughter's tire was losing air. It was right before they closed at 6:00. I called and Chase said no problem come on in bc we want you to be safe!!! I brought it in at 5:55 and they checked the tire out. There was not a leak-I so much appreciate their honesty!!!! The tires are very old and I knew I would probably need to replace them. Sam and Chip totally took care of me and gave me THE BEST DEAL!!! They put the new tires on even though they were technically closed!! Soooo grateful for their help and for being so kind. I absolutely LOVE this location. They are so honest and knowledgeable! Forever grateful for keeping my daughter safe!!! Thank you discount tire, Chase, Sam and Chip! Plus the sweet boys that put the tires on and smiled all the while. x MILLION read more

Discount Tire - Amazing Discount tire - Tires Near Me - Scottsdale, Arizona

It's a tire place, they replace your tires at a price a bit higher price than you'd like but the tire insurance is always worth it and, the customer service is always nice. The tire check lane is an amazing amenity that expectedly backs up during the fall season.. However, the wait is brutal, I would love if they made customer interactions more brief to keep people moving. read more

Not the company they used to be. I own 4!cars at any given time - always buy from discount and have since the late 80's No more. This is the store right next door to their Corp headquarters- scheduled for service - no call to say tires have not arrived. I call and call to find out what's going on - "we will call you". No call back. This happened multiple times. Just do what you say you will do discount tire. I don't mind waiting - but no communication and being blown off is a bridge too far. Also - answer your calls and putting customers on hold until they just give up and hang up is no way to run a business read more

Honestly one of the best tire experiences I have come across. Daelin helped me out and was so accommodating. I was short on cash and he totally helped me out cause he saw I was in a pinch. He ended up taking care of one tire for me. Just came to a different location a week later to take care of the the front 2 tires and found out he took care of me so THANK YOU DAELIN . Appreciate you! read more

great team, fast service, cold ac Been bringing my cars there for years. Thanks Kelby read more

As per the above review we usually have amazing service at all the Discount Tire centers we have used over the past 25 years. We use Discount for all of our family vehicles. The service we received today December 17, 2024 was sub par and very disappointing to say the least. This was the store right next to Discount Tires Corporate Headquarters 20555 N. Scottsdale Rd 85255. We dropped off our car today at 10:30 am per the appointment app. My wife had a nail in the drivers side rear tire and we made that clear when we dropped it off. Within an hour we received a text that our car was ready and we came to pick it up. The front desk technician advised us that they removed the tire, dunked it and could not find anything wrong with the tire. My wife walked out with the tech to show him and as he was walking out he said oh I can see the nail from here. They didn't even check the other tires and they took down the wrong information on what tire needed repair. They said they could fix the problem. At 3pm my wife called and asked if the car was ready. No text was received even after 4 hours. They replied the car was ready and my wife had an appointment at 3:30. Upon reaching her destination she noticed the greasy mess that was left all over our light colored leather interior. (See attached photos). She called the store and they offered to clean it up. She had to go back after her appointment. They cleaned the grease off the interior leather with a Clorox wipe. The whole event took most of the day and it was a simple flat repair. We are very disappointed and looking at the other reviews are wondering what happened to Discount Tire. read more

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Pretty sure that making an appointment and using the online check in is all a placebo effect. Unless perhaps every person in the waiting room had appointments as well...as everyone continues to have their cars pulled in while mine has been sitting for well over an hour untouched even though I had an appointment. Salt in the wound that this is my second time here in a few days as they spun a lug bolt last time so was unable to perform the tire change (cost a pretty penny to have it drilled out and having to replace the entire hub) Would think that the corporate store would run more efficiently. edit: I bumped up a star as I'm less pissy today and the fact that I respect the company for reaching out and responding read more

This is follow up to my last review about Discount Tire. Although my last experience was quite terrible and a waste of time. My recent experience was far better in every aspect possible. I went in, in the early afternoon to have my tires replaced and the customer service was very professional and helpful. Also the service manager was very transparent with me about tire prices and the best options for my car. Although service on the car took well over 3 hours and I had wait in a local bar while the work was done. I did get a very good discount for my tires and actually cared about getting the done in a timely manner when it was finally in the service bay. Overall I give this facility a solid 4 out of 5. read more

About a year ago, I purchased four Falken Wildpeak A/T3W tires from Discount Tire at the Oro Valley location (8125 N Oracle Rd). These tires came with a 50,000-mile warranty and are the same model used on the Ford Bronco Sport Badlands. Unfortunately, one tire started separating and went flat at under 20,000 miles. I returned to the store expecting warranty support. The manager informed me the tire had been discontinued, which surprised me--because I had just seen it listed and available for order on Discount Tire's own website the night before. I had actually held off ordering online to give them the chance to handle it locally. This made me question the value of their warranty. In the end, I was told the tire couldn't be replaced, and I had to buy four new tires of a different brand. They also sell an extended warranty called a "Certificate," but I would be cautious about that as well--what good is a warranty if the tire is "discontinued" and they won't honor it? Now, to be fair: the staff was polite, the waiting room was clean, and for a walk-in on a busy day, a 3-hour turnaround is pretty reasonable. They work hard, and I appreciated their professionalism. But based on how my warranty situation was handled, I would advise potential customers to read the fine print and ask a lot of questions--especially about what happens if your tire "disappears" from the system. read more

A Quick 5 star review for the Discount tire on Scottsdale Road just North of the 101. This morning I got a low pressure alarm on my F-150 Lightning while taking my wife for her Cancer Treatment at Mayo. Being an EV pickup it takes special Michaleans. In the 2 or 3 miles from Happy Valley to the store the pressure went from 28 psi to 10. I left it there for repair and Uber'ed to appointment Two hours later the was repaired at no charge. These where OEM tires, not from Discount repaired at no charge. I will be back for a full set when these wear down. A special thanks to everyone at the store. We were in a pinch and they came thru. read more

Took 2 cars within the last month. Chance and Kelby have been amazing. Friendly, helpful and knowledgable and made the process with both cars really easy. Up above the standard expectation of service. Thank you! read more

I want to acknowledge Ethan and the rest of the team at Discount Tire. I experienced a non-fixable leak in my sidewall. The tires were ready to be replaced. Ethan showed me all my options noting that the tires were not in stock but would be available the following day. He called me at 9:10 AM the next day and told me my tires were delivered. The staff met me in the park lot and immediately took my car into the shop. Great work team. You're the best. read more

I had a previous post (I don't usually post reviews for public review). Discounts area manager Joe M. Contacted me and took tge initiative, and bull by the horns, and made things right for me so all.is good! Thanks Joe, you guys are alright in my book! read more

Front Desk Customer Service needs an overhaul. I like Discount Tires, my whole family shops Discount Tires but this site's service front desk service majorly disappoints. I checked in a 11:15am Saturday to have tires (purchased the night before) installed on my daughter's car. I was checked in at 11:15am by a guy named Kelsey. I gave him the keys, the receipt and explained the tires need to be installed. I figure they'll get to it rather soon, even though they seemed busy, people are coming in behind me. Another guy, Ethan calls me up to the counter at 11:40am and proceeds to ask the same questions. So basically, I sat in the waiting area for 25 minutes without being placed in the queue. So, I am told it will be up to a 2 hour wait. My daughter gets a check in text message at 12.15pm from DT. Seems like a distracting ploy. Never again at this site. read more

Unacceptable wait time. Just why it takes 1hr 30 to change two front tires is beyond me. My appointment was at 8:15, I showed up at 8:05, it's now 9:26am and the vehicle still isn't finished. Time is money, but only their time as it turns out. Hugely frustrating experience and no explanation. What is the point of an appointment when it takes this long. Two front tires should take around 20 minutes. Very disappointing read more

I really don't know where to start so I will tell you first about how much I enjoyed these people that help me out. Calvin Robert Clay John The interaction I had with all of them, i can only say positive things. I took my daughters car in because she was having a problem with one of her tires. I did see the screw and unfortunately the tire wasn't able to be repaired. Onto the next decision. We had to choose four new tires. After examining the tires the tread was very low. It was time to be safe. I am very grateful to have found the shop so close to my home. I've been a loyal customer for about 15 years. I WOULD RECOMMEND. read more

Discount Tire - Tires Near Me - Scottsdale, Arizona

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I came in a little before close on a Saturday with a nail in my tire. Everyone was friendly, and I was seen right away. My tire was repaired without issue in 30 minutes and for free! Really recommend this place. read more

I Called prior to appointment to make sure they had tires I needed. The Gentleman said they have only had two and would order the other two. When I arrive for my appointment I was told he ordered the wrong tires. The correct tires I needed were ordered and I would have to come back later that afternoon. My whole day was taken waiting for the call for the tires. When finally got my tires,it was so late 6 o'clock closing time, I was rushed through paying and rushed out of the building so fast I had no idea really what I was paying for or if I got the correct tires. I've never had such poor service with discount tires read more

I stopped here because my low tire pressure message came on . I had a long ride home (Phoenix to Los Angeles) so wanted to make sure everything was ok with the car . I arrived about 9:30am and there was already a long line . The attendant took care of each car quickly while ensuring our safety . After the service he got our email address and sent us the inspection notice . We were in and out within 25 minutes and back on the road . The service was free of charge. I recommend this place if your in town ! read more

Discount tire reviews are fake and filter out all the negatives. For instance, the Pirelli 275/55 R21 116H tire was explicitly created for the Rivian R1T three years ago, and there are no reviews from Rivian owners. Additionally, the fact that the Pirelli tire does not come with any tread warranty speaks volumes. (mine's lasted 20k) On the other hand, the Michelin Defender LTX M/S 275/55 R21 116H XL BSW has only been on the market for less than a year, yet it has received numerous positive reviews. Non from Rivian owners..... read more

I can't praise my longtime relationship with Discount Tire enough. For the last 25 years they have been my source for wheels and tires on every car I've owned during that time. I have a new car and haven't needed new tires yet so the tires on the car are not from Discount but that hasn't stopped them from repairing 2 different nail removals and a rotation in the last 2 weeks ALL FOR FREE. Today was even a holiday and they got me right in. repaired the at and sent me on my way (AGAIN) with no bill. Can't be any more affordable than that!! I love the knowledgeable employees and they walk out and give you a recommendation right on the spot. and they don't try to force you into a sale. they look right at you and say "You can go at least 10-15,000 miles on these. we can check them again later". So proud to have such a great company here to take care of my family's cars and they're even locally headquartered to boot. Thanks again for keeping us on the road and keeping us safe. Precious cargo on board and I trust you guys with their lives. read more

We purchased new tires (Michelin Pilot Sport 4S) back in November and it took a while for the manufacturer to make the tires and send them to Discount Tire....finally in April they were all 4 delivered and ready to be installed. I did call many times to check the status. I made an appointment in advanced and went in today to get new tires. I was in and out in less than 1 hour! Very professional staff. Excellent experience, even with COVID-19 crap going on. Highly recommend these Michelin Pilot Sport 4S...if your looking for max performance. You will be impressed! read more

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I ordered tires online through their website. I asked to change the order to store closer to my house. No problem they said. I did not have the tires installed since was going to donate the car. I later found out that they charged my credit card even thought the tires were never installed. When called about the charge, I was told they should not have charged at all. I have not heard from them nor any response to my email. I have/had been a customer since 1994. Moving to a new tire comoany. read more