1 star - extremely disappointing experience. I visited Discount Tire in Sugar Land for tire service, and after the service was completed, I discovered scratches and paint damage on the rear trunk area of my vehicle. This damage was clearly not present before my visit. I took photos immediately and later obtained a repair estimate of approximately $300-400. Since then, I have made multiple attempts to resolve this issue. While the store initially responded and acknowledged my concern, they have failed to provide any resolution or compensation. Communication has been inconsistent, and more recently, they have completely stopped responding to my follow-ups. I also filed a complaint with the Better Business Bureau, but even with that, the issue remains unresolved and has been delayed for an extended period. It is very disappointing to see a company avoid accountability like this. I simply wanted a fair resolution for damage that occurred during their service. I would strongly recommend taking photos of your vehicle before any service here. read more

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1 star - extremely disappointing experience. I visited Discount Tire in Sugar Land for tire service, and after the service was completed, I discovered scratches and paint damage on the rear trunk area of my vehicle. This damage was clearly not present before my visit. I took photos immediately and later obtained a repair estimate of approximately $300-400. Since then, I have made multiple attempts to resolve this issue. While the store initially responded and acknowledged my concern, they have failed to provide any resolution or compensation. Communication has been inconsistent, and more recently, they have completely stopped responding to my follow-ups. I also filed a complaint with the Better Business Bureau, but even with that, the issue remains unresolved and has been delayed for an extended period. It is very disappointing to see a company avoid accountability like this. I simply wanted a fair resolution for damage that occurred during their service. I would strongly recommend taking photos of your vehicle before any service here. read more

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The gentlemen here are extremely sweet! I had a flat tire and they not only helped me find the key to the tire screws but they were able to fix the problem within 20 minutes. I went to 2 other places and those places couldn't fix it. I will always come here before going anywhere else! read more

I had a very disappointing and frustrating experience with this store. They will never get my business again. This review is to warn others to seriously re-cosider doing business with this sre. Shady people tend to always do shady things. On 4/23/25: I noticed a minor leak in my passenger rear tire. This tire had been bought with a warranty from discount tires. The only reason I went to the store on this date was to have this tire taken care of. I was met by technician 1 who agreed that there was a leak. He proceeded to go inspect my wind shield wipers (there was no issue here, I am not so sure what prompted him to do this). He then reported to me that one of my wind shield wipers had a minor spilt and that I needed to change both wind shield wipers as a preventative measure to protect my wind shield from damage, as my wind shield was in perfect condition. After some consideration, I agreed to move forward with changing the wind shield wipers as a preventative measure to protect my wind shield from any damage in future. My vehicle was ready for pick up at aound 5:38 pm (this store closes by 6pm) so I was one of the last customers to pick up my vehicle that day. Soon after leaving the store, I noticed a CRACK on the lower part of the passenger side of windshield. I immediately knew that this damage was caused during the process of changing my wind shield wipers at the discount tires sore. The time was past 6 p.m. so the store was closed and I could not head back there to make the report. On 4/24/25: I called the store first thing in the morning to report the damage to my wind shield and later that morning stopped by the store to make an in person report and also have the team there inspect my vehicle. To my absolute amazement and shock the 3 people who spoke to me came up with 3 different stories/perspectives for the windshield damage. All trying to gas light me and blame me for causing the damage. Story 1: The tech who checked me in maintained that there was no damage to my wind shield when I dropped off my car the previous day. He did not comment on what may have caused the crack. Story 2: The tech who worked on my vehicle stated that the wind shield was already cracked when I dropped off my vehicle for maintenance. He stated that no tools were needed to change my wind shield wipers so he did not contribute to this crack that he had already noted when he received the care. Story 3: The director of the store stated that the crack was caused by a rock hitting my wind shield after I left their store. Please what are the chances that within minutes of leaving the discount tire store a random rock would hit my wind shield to cause damage at the area where the wind shield wiper was worked on?! The team in essence made a concerted effort to gas light me and call me a liar. I have had several prior with other discount tire locations in the past and this experience was deeply disappointing and frustrating. The team at the store stated that they would submit a claim to their claims department. 4/30/25: I received an email communication from the claims department that stated that discount tires would not take responsibility for the damage done to my wind shield. This determination was made by them despite the: testimony of the tech 1 who checked me into the store 4/23 that my wind shield had no damage upon my arrival at the store, the inconsistency (lie) that tech 2 stated that my wind shield was cracked upon check in, the time stamped photo I presented that showed that the damage to my wind shield was noticed by me within the hour of me leaving their store. Also no rock hit my wind shield at any time. In frustration I requested that the video footage from their store be pulled out for examination as to what the state of my vehicle was upon arrival and departure from their store and to my utmost shock- this store HAS NO SURVEILLANCE SYSTEM IN THEIR WORK SHOP. In hind site this is clearly done intentionally to protect themselves from any responsibility done to vehicles placed under their care. The quote for fixing the damage caused by discount tires to my vehicle is in the $1000s (my wind shield has several sensors that would need to be recalibrated when a windshield is replaced) and they still refuse to take any responsibility. In retrospect: I came in to that store to have my tires fixed- the greedy team at that store coerced me into agreeing into changing my windshield wiper that had minimal damage in order to make more money off me - Damaged my wind shield during the process - and refuse to take any responsibility for this damage despite the clear inconsistencies in the testimony of their own staff AND the staff gaslighting me despite my repeated efforts at presenting all the facts - discount tires blames the customer for not being able to prove exactly how their vehicle was damaged due to the store's intentional lack of any surveillance system for accountability. read more

Twice they put the wrong tires on two of my cars. Something sneaky is going on there and they charge you without asking you $100 insurance policy for the accidental tire incident. read more

I've been a customer of discount tire since I started driving and have been happy with their tire service. However, they recently added alignment services to this location and because I wanted to get everything done in one day, I went ahead with the alignment services at discount tires rather than change out the tires and then have to stop by my mechanic another day to work on my alignment. They quoted me 1 hour to get 4 tires and the alignment done since I had an appointment. It took almost two hours. After the service was completed, I notice that my car was still pulling left and there was still vibration in my steering wheel. I called them and they said to bring it back in. The next day I brought it back in. They said 1 hour and it took almost two hours again. They said they made the adjustment and it should be good this time. But it ended up still pulling left. I called back in and mentioned to them what has been going on and that usually once I get alignment at my mechanic the car typically doesn't pull anymore. I called once more and the manager told me to bring the car back in for them to check it. I wasn't going to give up another morning just to sit and wait for them to not have it fixed. I asked for a refund on the alignment so I can take it to my mechanic. I wasn't refused the refund and was told it was already fixed which it wasn't and it still isn't. I would not recommend getting alignment done at Discount tire. They charge about the same as local mechanic shop but it isn't done correctly to fix the alignment issue. read more

20 years of driving five cars later I exclusively shop at discount tire. Are you still live in Sugarland? I had great customer service there now I moved to Richmond and I visit this location for all my tiring needs and they do a fantastic job. Their customer service is amazing even when they're dealing with crazy unruly people just set up an appointment online and they'll take care of you quickly. I do recommend buying a certificate because it just makes repairs so much easier I had a nail and they patched it for free within a few minutes whichever location you go to. I highly recommend you set up an appointment so that way you do not have to wait as long as walk-in I love this location keep up the good work read more

Went in and was helped by Anthony he made it very easy and was there to answer all of my questions. I went in for tire Change and alignment and Randall took very good care of me. Even following up with me on what was going on. I was very satisfied with the work they did especially at such affordable cost and would recommend this shop to anyone that asks. Very transparent, hard to find nowadays. read more

I'm a loyal Costco girl, but their tire center has become way too busy and difficult to navigate! I heard good reviews about Discount Tire's service and maintenance, so I checked it out. I made an appointment for a next-day flat repair at 1:30 PM. Lilian checked out my car and made recommendations without upselling or pressuring me. I waited in a clean and spacious waiting room (with free WiFi!), and was shocked at how quick the turnaround was. On my way out, I realized something was wrong with my tire pressure sensors. Cody was amazing -- not only did he and his team repair the underlying problem, but they also noticed and fixed another issue for me along the way. I'm a convert! read more

Although the visit was quick it came with a BIG mess up on their end. After paying 1k for a rim swap and a new set of wheels I came home to see SPECIFICALLY placed marks of paint chipping around all of my center caps in the same place. These rims were in PRESTINE condition upon arrival with no marks at all. Keep in mind I have before and after photos of the tires, but upon calling DT to see if they can correct the mistake they immediately try to tell me that their tools wouldn't have caused this and they have no paint touch up kits, even though I HAVE BEFORE AND AFTER PHOTOS AND THEY'VE BEEN THE ONLY ONES TO HANDLE MY WHEELS (I seen them put back on one of my center caps with a metal tool forcefully as-well). Also when you look at their website it states perfectly clear "Discount Tire can facilitate your wheel repair service for scrapes, gouges, and bends, topped off with OEM-matched paint, powder coating, or re-chroming" ".... So why can't I get this service after spending a grand for something THEY caused??? Keep in mind I have pictures to prove. Anyways WILL NOT come back to this location at least until the issue is fixed. So if you have glossy black new wheels do not take them here unless you want them coming back with freshly chipped paint!!! Haha no sense of good customer service WHATSOEVER read more

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I had an appointment at 930 AM and my car was taken on time. The associate made recommendations because I needed an inspection but he did not pressure me or up sell which I appreciated. The price was reasonable (but I have no idea how much tires average) and I was done in less time than quoted. I even asked the women who brought my car out " do you all work for nascar" because that's how fast they were. The service I requested was 4 new tires and wiper replacement. read more

I have been a customer at this location for many years. Everyone here has always been very kind, respectful, and very professional. They are very helpful in explaining options, and they work quickly and efficiently. I'm grateful this store is close to home. I appreciate and thank all the staff members here. read more

Good advice & customer service from Jonathan. We knew 2 of our tires were very bad so we planned on getting 2 new tires. We found out at the store those 2 tires were #2 on the scale of 1-11, I think. We had a 3rd tire around 4, so we decided to get 4 new tires. We can feel a huge difference. Now I don't have to worry every day when my wife is driving through the rain, that she doesn't lose control. I'll be back to get 2 new tires for my car eventually (#4) and Jonathan also let me know another location that installed my front right tire was actually backwards, so it was pushing water inward instead of outward like it is meant to do. read more

Didn't replace my tire covers and my car didn't recognize the 4 tires I just purchased. Programming was required by the retailer. Tried calling but can't leave a message. read more

Discount Tire - Of what wasn't done for the tire service. Car alerted that it couldn't recognize the tires. - Tires Near Me - Sugar Land, Texas

Hey I've had nothing but great experiences and every Discount Tire since the 1990's seems like lol I can't remember buying new tires anywhere else. When ever they went into biz in Htown "I got the dudes" read more

I'm writing this review on behalf of my mother, who visited this location earlier today. She was met with such astounding customer service by Ricky, the manager, that she is still raving about it this evening. She brought her car in to patch a nail in her tire. They discovered that she had a second nail that made for a hazardous driving situation. Ricky was kind enough to replace that tire for her. He really took care of my mom and went above and beyond. He also called to follow up and make sure everything was satisfactory. They earned a customer for life! read more

The team at this location is exceptionally skilled and dedicated. When in need of tire servicing, just visit this facility for prompt and high-quality service. Your patience is greatly appreciated for the best service quality. I extend my sincere thanks to all the staff. From Yu read more

I came to get my tire fixed, and I dropped off my car everything was fine. About an hour later I get a phone call from discount and they said one of their "certified" employees hit my car with another customers car. WHILE PARKED!! They said they'll take care of it, and hopefully they do. Nonetheless that is unprofessional, aggravating, and just stupid on the "certified" employees part. After this I won't be coming back. read more

Discount Tire - My car hit by the employee - Tires Near Me - Sugar Land, Texas

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My tires were down to 3/32 tread wear, so it was time for new tires before a planned road trip in two weeks. I checked on line for prices from NTB, Pepboys, Walmart, Discount Tire, etc. Discount Tires and Walmart were the cheapest. I went with Discount since they were more efficient and more knowledgeable with tires. I drove out the shop with 4 new house brand tires for $326.43 which included balancing, mounting, warranty, disposal fee, and tax. The service advisor was masked up and very friendly. He did not try to up sell me more expensive tires. But he did try to sell me some fancy wheels / rims. A polite no ended that sale pitch. The waiting area and bathroom were clean. Chairs were spaced more than 6 feet apart. I was promised a 1 hour service time, but it was done in 50 minutes. No hesitation in returning to this tire shop. read more

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This is one of the newer Discount Tire stores in the greater Houston area. The facility is clean and new and I don't think many people in the area know about it, which is lucky for me. I happened in one afternoon where there was a line to the door, so I opted to make an online reservation for another day. Make a reservation online was super easy and I was able to make it for the next day. I didn't like that someone from the location called me at least twice the next morning saying they needed some details. I just needed some new tires and said so in the reservation. When I called back, they didn't actually want any info from me. *shrug* time wasted. I was running late to my 5:45pm appointment and they close at 6:00. I was really thankful that they called me to let me know that I could be a few minutes late and they'd take care of my car. I really appreciated it since I had neglected my tires for a while. I arrived a few minutes after 6. Izzy from the store greeted me in the parking lot, checked the tires, and met me inside. The doors were already locked, but I still got my tires done. It took less than 30 minutes and I was out of there. I appreciated that they let me show up a few minutes late and took care of my car quickly. I'll definitely be back and will always make an online reservation to get that little bit of extra special treatment. read more

Discount Tire - Tires Near Me - Sugar Land, Texas

They never do me wrong. But always make appt first Bc if you just drive by there might be a wait. I always come here for my air check. Free I came to get my tire patched up. It was also a free service!! And they are always so nice and friendly. Will come back for other services. read more

The employees are awesome here. So kind, respectful, helpful, and knowledgeable. Every time I've been here I've always been in crisis and everyone has been A1. Thank you. read more

I only came to this location because the Bellaire location did not have my tire and I needed one right away. When I got there I noticed that it was very busy. There was a line and I was probably the 4th person in line. There were two associates taking care of the line. While waiting in line I noticed that one of them thought that it was more important to keep answering the phones rather than taking care of the customers that are patiently waiting right in front of his face. I got frustrated so I asked If anyone was going to take care of me? One associate named Gus rudely said that they were very busy and that someone would take care of me when they became available. Now I don't know his position there but his whole demeanor and the way that he said it was very unprofessional. Mike actually took care of me and he was pleasant. I plan on sticking to the Bellaire location in the future. read more

I used them a few years ago to replace all my tires. They always have excellent deals on their tire and wheel sales. My husband uses Discount tires too and he is often highly satisfied with the customer service, quality and price. Recently, I went in about 5pm after I discovered a flat on the way home. When I arrived, there was about 4 people ahead of me. I was afraid they wouldn't get to my car by today. To my surprised, they said they'll finish it by 6:30pm even though they close at 6pm. I was truly grateful for that! When they told me they were going to fix my flat for free, my mouth dropped! I thought they were kidding, because I've never received free car service before. Customer service: The staff and technician was prompted and helpful. They were thorough in explaining what they were going do to fix the problem. From my experience, the staff and technician are honest. They won't try to sell you something just to get your money. If they genuinely notice a problem, they'll let you know. They won't go fishing for issues so that you'll upgrade or replace your wheels. Quality and efficiency: They said it would take about 40 minutes and they finished before that. Since they patched it, the internal pressure gauge hasn't gone off. They are allowed to receive tip, so I tipped the technician who fixed my flat tire for free. :) read more

would overall recommend this place. workers are friendly and prompt and timely. shoutout to u guys

This Discount Tire is quick and trustworthy. They also provide free coffee and water in the waiting room. The staff is friendly and doesn't push you to spend or buy more than necessary. I love this location extra because of the glass window with stools where customers can watch the garage activity. I like to learn how these things are done and hope the mechanics are ok with fascinated customers watching them while they work. This Discount Tire is located on the east side of Hwy 6, north of the West Belfort @ Hwy 6 intersection. Take the driveway into the Brake Check building. Discount Tire is the south neighbor of the Chevron but their parking lots are not connected. read more

Discount Tire - Tires Near Me - Sugar Land, Texas

I ordered some tires online and brought them here to have them put the on my wife's car. The service was excellent everyone was working their butts off and I commend them for all their hard work at a time like this. They were doing everything to work with the customers at a safe distance and getting our vehicles in and out! Great Job Everyone!!! read more

ABSOLUTELY LOVE THIS PLACE! Definitely an inviting, easy, and safe experience. Every employee is very welcoming the second you walk through the door. For some reason, we always have the pleasure of working with Staff ,Excellent customer service!! Not a single bad thing to say about this location. My family already frequents here; although, Their warranties and after sales service wow I would recommend this particular Discount Tire to everyone! read more

Discount Tire - Tires Near Me - Sugar Land, Texas

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Been coming here for several years had gotten a new car and with all the Houston construction got a nail in my back tire. Lucky they got me checked in and taken care of with a repair. Thankful for the good news and friendly service. read more

Discount Tire - Before - Tires Near Me - Sugar Land, Texas

I pulled up at 5:30p only wanting an air check! But the Tire Tech recommended I get my tire patched due to the pressure being alarmingly low. Unfortunately I had to park and go in. I felt extremely bad since they closed at 6:00p. But they were very respectful and understanding. I didn't get any bad attitudes from anyone. They patched my tire (free under warranty) and I was on my way out at 6:30p. These guys were SO nice for staying over to help me! I've seen competitive companies turn people away but discount never lets me down. Thank you! read more

This place changes tires almost as fast as if you was on a race track pit stop. I purchased 4 new Michelin tires for $1,800 and I didn't add any extras to the bill because I wanted to keep it less than. $2000. I now have 15k on the tiered I purchased. Every 7-8k miles you need to balance and rotate the tires on my truck. I found out that Discount tire will balance and rotate your tires for free as long as the tire lasts. This service alone costs $110 every time you need to rotate and balance. Last night I hit something on the highway and damaged my tire beyond being repairable. I took my truck back to discount and instead of me paying close to $400 for a new tire I was prorated at $200. The staff at this location are very nice and respectable. I give this location 5 stars and Discount tire 5 stars. I see that it pays to buy from Discount instead of the dealer or a moms and pops shop. I am going to need to balance and rotate at least 10x which that alone costs $1100. read more

Came to this location I had one of the best experiences in a tire shop. My salesman was Ariel Sanches very professional and fast. The best price in town. I will be back for any tire work. Thank you read more

Everyone here does a great job. Each was courteous and helpful. If you need help with a tire I encourage all of you to find this Discount Tire. read more

Discount Tire - My Discount Tire. Brady, Muke, Jennifer, Victor, Kenny and Dan all do a great job. If you ever need help visit these folks - Tires Near Me - Sugar Land, Texas

Great service here, I went in looking for one tire and not knowing anything about tires. Michael helped me and explained to me all the options in detail. He was so kind and respectful, I'll definitely be coming here again! I will refer my friends and family here! read more

This discount tire location did for me what THREE Costcos (2 nearby, 1 near home) could not -- they were able to get tires that they didn't have on-hand stock of into their store AND change out my bad ones, all within the same day. Sidenote: my dilemma was that I am 4-5 hours away from home; I am only down in Houston during the week, and only home during the weekend. This circumstance puts me in a special predicament. To be fair though, I could've probably made it home before changing my tires; seeing as to how a pair of them were already in pretty bad condition though, I felt much more comfortable replacing them asap....which meant that I'd have to try to replace my tires in Houston. During the week. While I was down here. I started out by leaning towards going with Costco tires due to value and what I thought would be ease of experience, but boy, was I wrong. I called two nearby Costco tire departments, both of which did not answer their phone lines for over 30 minutes. When I was finally able to get a hold of someone, they told me that they didn't have the tires in stock, that it would need to be ordered, but they felt as though they would be able to get the tires into their shop within two days; I would just have to pay in-store to finalize the order. Cool. So, under the impression that I was set, I drove to a Costco near where I was staying, only to be told that they not be able to get the tires on-hand the same week. They also said that they would not be able to essentially "drop-ship" the tires......which was to order the tires for me at the store I was already at, in Houston, and have it delivered to the store near my house. I figured I would try and call the Costco near home, in hopes that they would be able to get the tire with 5 days lead time. This would give them time to get the product, and I would be able to have them changed, come the weekend. When I got a hold of the third Costco near my house (again, 4-5 hours away), however, they refused to order the tires in advance so that it'd be there--ready for install--when I got back, insisting that I had to be in that particular store to order and pay for the tires. They would not take orders over the phone, and they would not allow me to order ahead and pay for the tires once they came in. And, as you know (or maybe don't know), without a tire order, you cannot make the proper appointment at the tire center at Costco, which meant that there would be further delay in trying to get my tires, which I was trying to change ASAP, replaced . FUN STUFF. In consolation, however, the guy did make the *helpful* suggestion that I go pick up the set of tires from another Costco location 2+ hours away, and then bring it to that Costco so that they could install them for me. Le sigh. Enter: this Discount Tire. I called first thing in the morning, and spoke with Leo(?) about getting some tires I found on their site. He said that he didn't have them on-hand, BUT (here's the clincher) he would be able to get them in this afternoon, AND (double-clincher!) they'd be able to slap the new tires on for me this afternoon. Are you paying attention, Costco? What's more, the tires came in early, about 3 hours after my call, AND they installed them in 30 minutes (not 1-1.5hrs+, like at *you-know-where*). Still paying attention, Costco?? All in all, an easy, painless experience with this shop. I keep trying to fight these guys when it comes to changing out tires for my vehicles, but they're now 2:0 vs. my past few experiences with Costco's Tire Center. Thanks guys! I now feel much safer driving home this weekend with my new shoes. read more

They took my spare tire out from underneath tovreplace and never put it back. They threw it in a plastic bag on top of shoes, backpack etc got them wet and now i got mold im the car. Lazy, unprofessional and incompetent. Had to throw all my stuff away read more

Needed a quick tire replacement as I had a flat. In and out, no problem. Customer service 5/5. Greeted at the door with a smile! The men who helped me out were both really sweet and explained everything to me in an easy to understand way. Also showed/offered many different packages and allowed me to browse options as opposed to other places that may just suggest one tire option without letting you know they have others. read more

This place take forever to do a simple tires rotation! They quote me 45 minutes but it's already an hour and a half later my car is still not inside yet. Whenever I ask them they keep delaying the time. Worse place ever! read more

Ok I'm here at this Discount Tire stores in the Houston area... Most all of the DT stores are good. This one to me today is Great. Customer service is on point. And I am seeing these young tire professionals taking care of their CUSTOMERS. (Just pointing out a few of a great crew Ngen radio guy fun and professional, and then Pitstop Pres was moving fast servicing and had a friendly challenge to another tech to get a customers car safely yet quickly out. (Some of the best Customer Service here today, better than any industry hotel, airline whatever.) // It does not matter if your car is a 'beater' or expensive Ford(customer himself drives in himself, your car will be respected! read more

Mr. Manager, Thank You Very Much! A+++ Service!!! My Wife Came There Today To Get Her Flat Tire Repaired. Well It Turned Out It Wasn't Repairable! They Quoted Her Prices For A Replacement & We Didn't Have The Money For 2 More Days "PAYDAY". I have a tire I saved from the last time we replaced tires I was going to have put on, BUT I ride a motorcycle & couldn't get the tire there to do so. I asked the guy on the phone to put on the spare & I will take care of it when she gets home with the vehicle. The Manager Got Involved & He Installed a "VERY Good/Practically New" tire on the vehicle at N0-Charge to my wife. WOW... AWESOME SERVICE FROM THE MANAGER! LADIES & Gentlemen, If your looking to be treated with Dignity & Respect in a time of duress/need then I personally suggest you visit this location because There Are Gentlemen Working There Who Care About Your Safety! Mr. Manager, Thank You Very Much! A+++ Service!!! read more