The only reason this is getting one star is because the brussel sprouts and lobster roll were delicious. Unfortunately, my husband and mother's meals were terrible.
We arrived and were seated and asked for our drink orders. Everything was going just fine. We ordered the brussel sprouts and they came quickly. If you are going, do not miss those. Unfortunately, this is where things proceeded down hill.
I waited to see the waiter to ask for a refill but she didn't return to our area for quite some time. It wasn't inordinately busy, so I was surprised at how long it took. I requested a refill which happened quickly, but I do remember in my day of waiting tables that I received better tips by keeping drinks full.
Now the food arrived. I received my lobster roll, sans roll and fries, as I requested. My husband ordered an open faced roast beef sandwich that had perhaps not even a quarter cup of gravy on it. His mashed potatoes were barely mashed but, hey, let's give it a try. My mother had a Greek salad with no meat. Hers arrived last and was severely lacking in anything but lettuce and onions. As far as Greek salads go, I probably could have had a better one at McDonalds. There was a smattering of feta, and 4 halved cherry tomatoes and 4 pita spears. Otherwise there was nothing else but a bowl full of lettuce.
My mother ate what she could but only a rabbit could appreciate the amount of lettuce this salad included. The server came over after what felt like forever and asked if she could pack up my mothers remaining lettuce. She did not mince words and said no, thank you it was awful. The server replied, ok. Literally. Just ok, not what can I do to fix it, can we make you something else...nothing. my coleslaw was more mayo than slaw and remained uneaten, but my lobster was delicious. She cleared my plate and then asked my husband if he was done. He still had a fork and knife in hand and was actively eating. Strange... but ok. He said no. He was still working on it but requested a refill.
The roast beef sandwich was terribly dry after my husband finished his quarter cup of gravy on the first side. He requested more gravy which came eventually, but for a southern who is used to this type of sandwich being more wet than the Joshua Tree state park, he was also unimpressed. His potatoes were lacking in any flavor and unfortunately, flavor is something one needs. The server asked if he wanted it boxed up and he also replied "definitely not".
The check came with his refill, which we promptly put our card down to pay. My husband finished his food and drink, and we waited.....and waited......and waited. At this point it didn't seem like she would return so we proceeded to the front counter to pay. The Hostess took the bill and was rather terse when replying "I'll give this to your server". Once the server returned the bill extremely fast now, the hostess asked what was wrong. Unfortunately, the tone was not one either my Mother nor I appreciated.
My mother gave her feedback on the salad but it was too late to resolve. There had been at least 20 minutes after she cleared when it could have been take care of, but at this point it was paid. $70 dollar for that poor a quality of food, let alone service was wasteful. Don't make the same mistake.
I haven't experienced this poor a service since I tried to eat at a Bob Evan's in Virginia that had 3 times the clientele. At least there, when we got up to leave, the manager gave us coupons. Here it seemed our awful meal was our fault.
I used to to love this place when I lived in CT 10 years ago...even enjoying a meal here when visiting almost 5 years ago. Unfortunately the quality of the food and the service has degraded immensely since then. Save your money and find something else nearby. You will be better off in the end. read more