Ace hardware is going into the old Osh building in LaCrescenta. I can't wait better selection better prices better customer service. read more

DIY Home Center Tujunga - Hardware Stores Near Me - Tujunga, California

Pretty good selection for not having to drive out to Home Depot. Prices are higher though. They always have lots of cashiers so lines are never long. A big variety of home improvement supplies along with some crafting things. Moving boxes a bit pricey. But overall nice local hardware shop. read more

Great neighborhood hardware store. Nice helpful employees and decent prices. Been going here for about a year now and no complaints

I came in to DIY and Rene listened and comprehended what I needed when I had no idea what I was talking about. He is as courteous and patient. Thank you so much. He helped me get wood for clamps for a wood carving class my daughter is taking. Very grateful. read more

The DIY Home Center in Tujunga is consistently one of the worst retailers I visit, and is easily THE WORST hardware-related store I know. There's some pretty bad ones out there. DIY Home Center is the worst of all. In a nutshell: their product selection is poor, their prices are high, and the staff is the most inattentive, rude, and un-knowledgable customer-facing retail staff I've encountered. These issues have remained remarkably consistent over the years, decades even, that I've been forced by geography to use them. I visit on average twice a month, but sometimes I visit multiple times in a single day. The last time I was there, a few days ago, I needed multiple items. For two of these items I was looking for some assistance, and for a third item I wanted to check availability. While trying to determine an insecticide's capability to destroy certain pests, and while trying to find items on their shelves, I was passed by literally 13 employees at different times. I'm sure I looked confused, because I was. Not a single employee glanced at me, let alone offered to help or to answer any questions. They just "went about their business." If retailers helping retail customers in a retail environment aren't a business priority, then perhaps the retailer needs to stop retailing. These folks certainly have in spirit, if not in fact. This attitude possessed by the staff at the minimum is unconcerned & dismissive, but they can and do get worse, even abusive, of customers. This behavior has remained consistent over the years, and thus I can only assume it starts on the top of the org chart and works its way down to everybody. I have on 3 occasions had a nice cashier. Past that it's all been horrid attitude & service. They also offer inferior products at high prices. Prices consistently higher than their competitors. I could cite numerous examples, but basically the terrible prices span their meager product selection. Many of the products offered are of inferior quality, even when they're from a national brand. Many decades ago this store was okay, but for over a decade now this store has been just awful. Parking is abundant and excellent though, so that's good. Very good. They have some of the best parking around and generally hae many open spaces near the doors. The store is great if walking from car to door is a concern. They're also open on Sundays, another bonus over regular hardware stores, some of which aren't open on Sundays. Their location is also near several fast food restaurants, a grocery store, and a few other specialty retailers, so grabbing a snack or specialty item after your horrible shopping experience is accomplished readily. If the staff of this DIY Home Center reads my review, please don't be offended. I want you guys to be good. I wish you guys were good, but you need some serious lessons in customer service in the retail environment. read more

I just walked out of this place and never going back. Lack of customer service and the stupidity of the cashier did it for me this last time. There were about 5-6 people in line to pay for items. She was checking out a customer a head of me and I was next. She finished the transaction and picked up a bag from the customer, thinking she was helping him and walked away. I watch her walking past the register with go backs. I keep staring at her looking to see if she's coming back to help the people standing in line. She turns arouncomes back and tells me to go to other line because her register is closed. When spoke up and asked her why she didn't bother to say anything, she walked away ignoring and smiling. Who does that? I don't understand her reasoning behind not mentioning this when she clearly saw a few people waiting in line? Is she lazy, or just stupid? Shop at OSH. Better customer service and more knowledgeable. read more

My son has recommended to me about DIY for a while. Recently I have visited at DIY whenever I needed something around the house. No matter what I needed, I was able to find exactly What I wanted on my first trip at DIY. I like DIY's choices, I like the quality of the stuff. And most importantly I can find exactly what I have wanted on my first trip at DIY. read more

DO-It Center is a great alternative to the warehouse big box hardware store. The customer service is always excellent. The sales staff is very knowledgeable about the products. And they have everything, that I need for my do it myself home improvements. One of the great things is their huge selection of Halloween merchandise. They have everything to make your yard extra spook-tacular. read more

DIY Home Center Tujunga - Hardware Stores Near Me - Tujunga, California

I'm my opinion the people who work at DIY are professional, polite, and courteous. The store is in a heavily populated Armenian community that constantly comes in and badgers the employees, and not once have I ever heard the employees are rude, disrespectful or discriminatory to any one , black , white, Asian, disabled, veterans or any one. I've seen the Armenian community spit on the employees , heard them threaten them and yet the employee is respectful and courteous. This is the meaning of customer service. Thank you DIY! read more

DIY, formerly known as do it center, is a decent place for home improvement needs. Their staff is pretty friendly, cashiers are usually super friendly, and they have a basic necessities for home improvement. i'm working on a project for my backyard, and have an idea of what I need, but their stuff is pretty knowledgeable about projects. They informed me that I would need 2 to 3 bags of cement per post that I am putting up, and me being who I am I kind of didn't listen to them and only purchased one to two bags per post and realized that they were right. It's a good place to go that is in the neighborhood. So why four stars...? Well, the reason I gave four stars is because I believe most of their items that they sell is generic brand, and is more expensive then Home Depot. It is not as expensive as ours, but typically sells namebrand equipment. I guess I'm just paying for convenience. Overall it's a pretty good place to go ... read more

DIY Home Center Tujunga - Pretty good lumber section - Hardware Stores Near Me - Tujunga, California

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It seems all the employees are bewildered! And the New Flat Black inside and out is Awful! Long Lines and only 2 cashiers and one of the them needs to Retire already:( They rearranged the whole store except for lumber. Not Good. I'll still go here but what a drag! Black ceilings ???? Kookoomaluku :)) read more

DIY Home Center Tujunga - New Store? Painted Flat Black inside & out? Not Good!! - Hardware Stores Near Me - Tujunga, California

Was in on Sunday for some plumbing parts, and they had what I needed. They are always well-stocked with the right parts for the area houses and the staff are always helpful and friendly. Also, one of the store cats was supervising the customers and looked happy when I was there. However on this date-early Sunday AM-while I was checking out, I heard several customers complaining about the choice of background music in the store. I was set on Pop Latino and their point is that the staff who have their salaries paid by the customers should not select music that they want necessarily but what would be more appropriate for the customer base. I had to agree. While I did not find this genre of music necessarily objectionable, I would not like it it the music choice was set on heavy metal rock or such non-relaxing music. The manager should be on top of this and select music for the customer base rather than let the staff select what they want to hear. read more

I just went to the Do It center for some lumber, I got the guy to cut 2 sheets of plywood for me. Very good service and the store remodel is coming along great. I found them on Google searching for Home Improvement stores. Not sure why yelp or yelp users are calling this place at 3.5 stars. When the business is clearly a 5 star miniature version of Home Depot but much better service. This is a great home improvement store located in Tujunga, next to La Crescenta and Sunland. They have a lot of nice tools too which is great. read more

I am so grateful to have this store in my community. The employees are so nice and helpful. I highly recommend shopping here to avoid the warehouse type home improvement stores. The prices are slightly higher but it's worth it especially for routine home improvements. read more

Always amazing service. Very clean store. Super helpful. Just moved to the area and this is the only hardware store around so it's good they do such a good job taking care of their customers. read more

Very convenient and community friendly hardware store. What I like about this place is that their is staff to actually help you in the aisles and answer any questions. Typically when you go to a bigger hardware store like Lowe's/ Home Depot it's so hard to find someone to help you or they are under staffed. This place is on the smaller side which their focus is to be that friendly neighborhood hardware store. The staffs level of effort, helpfulness, and customer service is way better than other places. One thing that may be a downfall here due to their size is the amount of inventory/ variety. read more

Generally a great place with a very comprehensive inventory. ONE GRIPE is their prices and policies on cutting lumber. They charge for every stroke of the saw but will not put even two skinny dowels together to economize on swipes! All so they can uber-monetize a very simple two-minute process. Otherwise, they're constantly and consistently helpful and friendly people! read more

The best store on town. When you walk into this place you really feel like home,every body stops and said Hi to you and help you with anything you need. You guys are a perfect example of great comunity, thank you for being here. read more

Been going for 20 years. The special thing about Do It is the salespeople. You get the old fashion hardware guy who is knowledgeable and sincere in his efforts to help you with your project. Not just a push-em-through person. Everything else is the pretty normal hardware stock (for a pretty good size hardware store), nursery, holiday specials, etc. But the ability to talk to someone who can give you advice is the bonus. read more

Very helpful and friendly staff, has extensive selection of items and prices are competitive (although its competitors can offer slightly lower rates). We love the convenient location and the fact that this local store hires students so they can make some money while attending school. Say hello to Kevin when you meet him. He is that guy in the wood department, I think. He's helped my husband many times. He's always helpful! read more

I was sad when OSH closed, it was my go to local hardware store. I was forced to drive further down Foothill to the DYI Home Center. It is much better than OSH ever was. The people are knowledgeable, helpful and nice. read more

Great customer service and they have everything you could need for your home projects. One day I bought a lemon tree, mason jars and a hummingbird feeder. Prices seem far more reasonable than OSH (which is technically closer to us). Plus, OSH doesn't have two shop kitties! These two cats are so laid back and love to get attention. They will also follow you around the store for a bit. This crazy cat lady loves that. read more

DIY Home Center Tujunga - My son being a goober, petting one of the DIY shop kitties!!! - Hardware Stores Near Me - Tujunga, California

I really hope that this the only "bad" review I will have to write. I don't want to write this but did give this store two chances for my business. When a customer has a question or needs help with something PLEASE try to help the customer! Don't just look at them blankly, mumble something unintelligible and wander off. Focus on your customer service skills. The 2X that I was there and then went somewhere else (HomeDepot) I spent $350. You lost that money. read more

I love this store! DIY is close to my house and the staff at the store is so knowledgeable about everything! I love when one person can help me with getting wood cut, chicken wire, and foam for insulation. I've never been given bad advice. Thank you DIY! read more

WATCH THEIR PRICES !!!! I needed some electrical wire. Do It Center .49 cents a foot. Home Depot, .29 cents a foot. They seem rather proud of their merchandise. read more

This place offers the worst customer service ever. There are a few older gentlemen working here who are willing to help customers but other than 2-3 of these gentlemen, the rest talk amongst themselves, never even make eye contact with the customers and even when asked some basic questions (e.g. "where are the electric drills?"), they stare back at you with blank stares. I gave this place a few chances, thinking maybe that I went there on some off-days. However, the more I go back, the more I realize I'm just wasting my time and energy. I would rather drive extra 15 minutes and go to the nearest Home Depot where there are actual competent and friendly staff who are doing the job that they are paid to do. They should just build a Home Depot on that vacant Kmart lot in Sunland so that local residents wouldn't have to deal with Do-It Center's bull crap service. read more

I rarely write reviews but I felt the need to do so this time. A gentleman by the name Alex that works there made our shopping experience very smooth. He was very helpful and knowledgeable with all the questions we had. We will be shopping more here due to the great costumer service! read more

The last hardware store left standing in these parts. Really knowledgeable and helpful staff. Not a fan of the cats but they serve a purpose. read more

Each time I'm there another customer service horror. Bad attitudes ..forgot my mask, needed a mask to shop. Instead of offering one they told me I could BUY ONE FOR $1.10. Shame on you for being so petty, every other retail establishment will offer one with a smile. There is more but I'll stop here. Will avoid spending my money there. again. read more

i bought a clivia plant at the DIY store in Tujunga that was not in the best shape and I asked Ernie for a discount and he said yes 10% off. I went and paid for it. when I got home and looked at the receipt it could see I paid $4.00 to much. I went back and because the price on the plant bucket had not been updated in system, the mgr. gave me back the $4.00. The real problem was right after i bought the plant, i said to the cashier I am leaving this plant on the empty counter behind you with my receipt. I then went looking for a "small plastic bucket", there wasn't any and the salesperson said sorry about that , here is one of our display little buckets at no charge. i then went back to pick up my plant and as I was walking away with my plant and the little bucket, the "SAME" cashier yelled at me in front of all the customers in the store and said "did you pay for that" (referring to the the small bucket) i was totally shocked and said "it was given to me" and I walked out. the same mgr who had helped me w/ my refund when I relayed this incident said "she has the right to ask you as we have a lot of walk outs"??? A call/message to human resources has gone unanswered! Been going there for 25 + years, not anymore. I am also seeking the advice of an attorney! read more

Very rude no help manager when asking genuine questions and seen her yelling at employees for small mistakes don't recommend to come here rather go further out the city than to come here read more

Love the service! Have abandoned the worthless HOME DEPOT on San Fernando in Glendale (Poor service; disinterested employees) for this DIY. Any time I've asked for help I've received it...immediately. And every person who has helped me was knowledgeable about the area in which seem to be assigned. Thank you!!! The only reason I don't give them 5-stars is the store is a bit limited in items offered. read more

Scott and all the employees that work there are pretty good folks. today I'm singling Scott out because he went above and beyond the call of duty to help me get this wacky IKEA sink fitting into American standard. read more

Not a big chain store. It does have a huge inventory of stuff for your home improvement needs and great if you need something for that unexpected problem in need of a quick fix. It's local and convenient. The employees are very helpful and knowledgeable. I needed some anodized screws but couldn't find ones with a traditional type bit head, those ones were non anodized. With a whole aile dedicated to screws sometimes you just need to ask for help... The sales person pointed out that the anodized screws I was looking for were available but with the non-traditional head (star drive) and that the package included the drill bit..fantastic..money saved....sold! read more

The people they hire have absolutely no idea how to help anyone and 0 knowledge about any DIY projects. 10 times I've been there and asked simple questions and they look at me like deer in the headlights. read more

Everyone is always so friendly and helpful. The prices can be a little higher than your average Home Depot or Lowe's but there isn't one around. This place is a good replacement for the long drive. read more

Good, close local spot. Large selection of everyday fixerupper stuff though always priced higher than other stores. One nice thing is they have a great selection of cast iron and BBQ accessories! Really love that. They also usually have some great deals on tools that you wont find at OSH or other local spots. Good for a quick stop and very close. Dig it. read more

I think that this is a phenomenal hardware store! Every time I have gone in there, the sales associates have gone over and above to help me. A special shout-out to Victoria, Christine and Lee who went over and above to help me this morning! I recommend this store to everyone. read more

I've shopped at DIY plenty of times, the staff have always been courteous, professional, and helpful! They are a local store serving the local community. It's always easy to speak with an employee and ask for recommendations, help or advice. If you know exactly what you need, want the best price and willing to drive 20-30 away then this is not the place for you. You are paying a little more for knowledge and convenience. read more

I remember when they first built this place. It was called Lumber City It's a great local store. Very well run and proud they fought hard to keep Home Depot out of the community Great employees and seem to hire local, retired community members They will always have my business read more