After being flooded by a neighbor's water leak, our condo propert management used CCR to repair…read moredamages to our unit. The communication regarding when workers would be there was zero- unless we contacted and asked for information. The workers would show up hours after their supervisor said they would be there, and on two occasions, not at all, with no communication to let us know that they wouldn't be there. Repainting had to be done 3 times - wrong color; painting over drywall mud they left on trim from repairing holes they cut in walls. Flooring had to be placed twice because they forgot to use the underlayment that was sitting next to the boxes of flooring. While reflooring, they removed a baseboard heater and tried to shove it under the bathroom cabinet - laying floor in front of it. In order to remove heater, flooring had to come out or be scratched up. The wiring that needed to be capped off was taped up with painters tape instead, with power left on. They left the common areas filthy with construction dust and debris. We cleaned these areas after they left, on many occasions. They left garbage from the renovation for us to dispose of. Because we left an unfavorable review on the sign off papers, they hounded us with phone calls afterward. Their bill to our property management company was inflated and included areas that were not damaged. Workers took personal phone calls while working and talked while "working" on replacing our drywall and paint - not paying attention to what they were there to do. Parts of our vanity, sliding doors and toilet were thrown away by work crew and had to be replaced. We finally became so disgusted with the quality of workmanship that we asked them to leave with work uncompleted. They wanted to come back, but we are not allowing them access.

The most disturbing thing was that several family heirlooms were missing after they finished. I…read morecontacted the office and was told someone would get back to me. After several weeks, I contacted the owner, who said he would look into it. He never got back to me. My family treasures are irreplaceable and I am heartbroken.

When we purchase our house in a new development 4 years ago, the developer cut cost by installing…read moreblown in insulation in the attic. It's been a real mess to deal with. Recently we had a problem with some venting pipes that were never sealed and leaked condensation moisture into the insulation and caused ceiling water damage. It was time to make this small repair and patch, but we also decided it was a good time to remove all the blown in insulation and replace with insulation batting. Patrick from Sound Crawls came to do the inspection and gave us a quote for the work we wanted done. In our opinion he did the best inspection of all the businesses that came to give us a quote. He was very flexible, willing to do less, but explained how more could be done to make our attic so much better. We decided to go with his company and our attic now is clean, organized and has storage space that we are rapidly moving things out of our garage into the attic. Now the area is easy to navigate and access remote spots without getting covered in insulation. We are very happy with the results and speed at with the work was done. Highly recommend you give them your business.

What a great business to work with. Wonderful to have NW Sound crawls to provide the paper work for…read moremy PSE rebate. Provided a very clean and well organized clean out of my crawl space making a tunnel to my front door to my crawl space so insulation would not go everywhere while removing. Promptly, started at 8 AM and left at 5 PM. With no trail left behind. Sent Video of before and after where my crawl space was insulated tightly down. All pipes were foamed so no mice can come back. They place traps to periodically come back to make sure it remains sealed. 253-315-0172

The entire crew that came to support my remediation was nothing short of AMAZING--from Wendy who…read moredid the initial call, contracts, and follow up, to Eddie who did incredible inspection work and explained everything every step of the way (always available by phone, too), to Stephanie and David who also went the extra mile to ensure the job was done right and done fast. I highly--like Mt. Everest highly--recommend them. I hope I never have water damage again, but if I do, I know who to trust and who to call.

Adam at PuroClean of Marysville has saved us on 3 seperate occassions and we will never use anyone…read moreelse! First time, we had a leak from a refrigerator ruin our kitchen floor. Second time, huge water damage from a bad contractor who didn't secure our roof and rain poured inbetween our walls for months, causing mold contamination on 2 levels of our home. Third time was rain damage from a recent storm that lifted shingles off roof. All three times Puroclean came within hours of my initial phone call, secured the house, prevented further damages, and set up dehumidifiers and fans to dry out. For the mold damage, they promptly removed all material with mold contamination, replaced the drywall, etc. to bring the house back to its normal state. They billed my insurance directly and worked with them for payment. Adam has always been professional, kind, and empathetic with our situation(s). You cannot ask for a better person/team in your corner when you are experiencing a nightmare that requires quick and decisive measures!

highly recommended, great work and great employees. I was super satisfied by the customer serviceread more

Water Leak Remediation. Would not commence work without my signing a contract I was not allowed to…read moreread while my house was actively flooding. Demolished custom kitchen cabinets they had been forbidden to touch from the beginning, illustrating either not understanding the difference between restoration and remodeling and/or simply ignoring the preferences of the homeowner. Team members consigned items to "trash" that were NOT trash, including a roll of almost-new carpeting that could have been used to re-carpet the stairs from which they tore carpeting (unnecessarily). Used far more dehumidifiers 24/7 than necessary, and for a week to 10 days longer than necessary. Can't wait to get the electricity bill. Allowed crew to use a carport (not part of house) as a shortcut for their crew to carry demolished flooring to their truck, leaving it with a broken door, boxes of garbage and boxes they had packed to take to storage but did not take. Left refrigerators and a full freezer without power, resulting in hundreds of dollars' worth of spoiled food, its smell, and requiring remediation on the main fridge for the lingering smell. After stating they were finished, we were left with nails sticking up out of floors on both levels of home; drywall dust and paste everywhere both inside the house, and outside on the front steps and driveway; a large pile of demolished plywood subflooring, and the above-mentioned boxes of garbage. The large panel of drapes from a sliding door had been tossed outside in a heap, now wet, stained and drywall-dusted. At this point, they were fired. WORST OF ALL, they have still not provided--a month later--either me or my insurance company with either an INVENTORY or the location of virtually all of my possessions taken to storage from my home. So was this remediation of water damage or the world's slowest home robbery?

Crawl pros provided an estimate for $13,000 after inspecting my crawlspace. They said there was…read moremold and it needed to be remediated. I had my doubts so I had 3 other different companies check out the crawlspace. No one agreed that I had any mold and everyone's estimate was much lower. Crawl pros would have literally gotten me to overpay 10k.

These guys are TOP NOTCH! From the estimate with Topher and signing and scheduling the work to the…read moreguys happily doing the job on day promised. They were clean, tidy, courteous and fast. The quality of the work was evident with the post work photos. I would definitely use Crawl Pros again.

I had a really positive experience with Empire Vue…read more At one point he noticed that one of my porch columns was damaged and was concerned it could be a safety issue. Even though it wasn't something urgent for him, he took the time to drive about an hour to come by and check on it to make sure everything was okay. That level of responsibility and care really stood out to me. As a homeowner, it meant a lot to see someone take that kind of ownership and genuinely care about safety rather than just the job itself. He was professional, thoughtful, and clearly takes pride in what he does. I truly appreciate the effort he made and the peace of mind he helped provide.

Great at working through strange DIYs from previous owners and troubleshooting one offs. Unforeseen…read morecircumstance led to extensive restoration work. Their team did a great job of hunting down issues and fielding hurdles.

After a major leak from an upstairs bathroom pipe caused significant damage behind my kitchen wall,…read moreI'm incredibly grateful I chose Poseidon Restoration. From the start, they stood out as trustworthy, responsive, and highly professional, everything I didn't get from other companies I initially contacted. General Manager Jakob was outstanding, communicative, knowledgeable, and reassuring throughout a stressful process. He took the time to explain everything clearly and always responded quickly to my questions. The crew, Dwayne and Kyle, were equally impressive. They were punctual, respectful, and extremely careful in their work. They contained the demo area perfectly, which was especially important with a small child at home, maintained excellent air quality, and were very intentional about minimizing damage. Everything, from cabinetry to countertops, was handled with care, and the workspace was kept as clean as possible. Their attention to detail, professionalism, and genuine care made a difficult situation much easier. I highly recommend Poseidon Restoration. Jakob, Dwayne, and Kyle were fantastic.

Poseidon handled my bathroom rebuild, due to a water leak, from start to finish. Quick and…read moreefficient, great work and communicative managers. Highly recommend this team.