The brake components Dobbs installed lasted barely two months before failing. Another shop confirmed they used cheap parts and the installation was poor. I had to replace everything just to make the vehicle safe again. I won't be returning. Chris is the manager hung on me multiple times when I was trying to ask questions. Would not write my concerns down in a ticket. He escalated the situation by losing his temper over the phone and in person. His boss Mark ended up having to take over the situation and even he was bad at handling the situation. I'm pretty sure Mark is part of the system designed to take advantage of their customers. It's sad to see this type of behavior in the auto repair business. read more

I am a contractor running my own small business, my truck is more than transportation, it's my office, tool box, and business partner. I called on a Tuesday specifically to schedule break pad replacements on it over the weekend so I could get back to work Monday. I was assured then that if I drop it off Saturday morning it would be done by the end of the of the day. When I dropped it off 7am Saturday I was again assured it would be done by the end of the day. By 4:00 I hadn't heard anything, so I go to pick it up and I'm told it hasn't even been looked at. No call to tell me this either. I planned my whole weekend around this, now I can't drive to work Monday, and my business suffers. I have been a Dobbs customer for a decade plus, spending countless thousands on many different vehicles there. Now I'm never coming back read more

Buyer beware. I took our truck in for new tires, and they 'found' an additional $2000 in work that needed to be done. I thought it was bulls{###t, but went ahead with it. I took our other car in to remove a nail. They said it was not repairable. When I started to look into buying one tire, the pressure to buy all 4 started. I left, took it to another tire dealer, who promptly fixed the nail and advised that the tires I had, had lots of life left. Won't make that mistake again!! read more

I purchased 4 tires and had them installed. Jay and Chris were very helpful and educated me on tire selection. Their pricing was consistent with other tire facilities. I had a pleasant experience. read more

I had new rotors and brake pads installed at Dobbs. Not even three weeks later, my steering wheel started shaking again because the parts had already warped. I had them replaced at a different shop and decided to call Dobbs to see if there was any possibility of a refund or credit. That's when I had the misfortune of speaking with Chris, the manager. From the very first words out of his mouth, he was condescending, rude, and flat-out disrespectful. Instead of calmly explaining the warranty policy, he treated me like I was an idiot for even asking. He talked over me, raised his voice, and acted like I had personally inconvenienced him by being a customer. His tone was hostile and completely unprofessional. It's one thing to deny a refund because of policy--that I can understand. But to belittle and berate a paying customer for simply asking a question is inexcusable. Chris clearly has no business being in a customer-facing role. If this is how the manager treats people, I can only imagine how the rest of the store is run. Save yourself the frustration and take your car somewhere else. Dobbs lost my business forever thanks to Chris. read more

Super polite, friendly and professional staff. I had a flat and wanted a new tire but staff informed me of a much cheaper alternative, an internal patch. $35! Super pleased with this shop read more

Suffered a flat tire and headed to this Dobb's location. I've always bought my tires from Dobbs because they are honest, reliable and excel at customer service and product knowledge. This location was no different, and Dillon exemplified the Dobbs business model. Regrettably, the tire I needed would not be available until a day before a major driving trip so I had to purchase from a local Lexus dealer. Dobbs found the issue--a roofing nail in the sidewall that rendered the tire useless, but they checked it, put on my "pretend" tire, and because I was a previous customer, didn't charge me. Incidentally, their installed price for the new tire was about $60 less than the dealer, but car dealers are no place to buy tires. I highly recommend Dobbs. and thank Dillon for his thorough and friendly help. Well done! read more

Called ahead about a flat tire, was told to bring it in at 9am, so I did. Told them I would wait on it and was told they would have it done by noon, 2pm came around and I had already walked home... still no call from them. I called and they said car was ready, 5hrs for a tire plug?! Come on.. and then the tire pressure wasn't even set correctly. read more

My boyfriend and I had a very bad experience and cannot recommend getting your car serviced here. He needed a tire patched and had a warranty with Dobbs. Called ahead last week and they said we could drop it off that day but once we arrived, they couldn't guarantee it to be done same day. So we waited until the following weekend and went back. This time they called 2 hours later recommending an alignment and saying they couldn't find the wheel lock key and would have to charge for the labor to remove the wheels. We hadn't touched his wheels since the last time it was serviced at Dobbs. We had to go back yet again and retrieve the car, and upon inspecting it at home discovered that there was no lug nut lock on the tire that needed patching, so they didn't even look. Had to drop off the car yet again, and they ended up replacing the tire because it couldn't be patched which cost another $100 let alone an entire day wasted with the back and forth driving. read more

Horrible job didn't grease the boot of a brand new tie rod end (yes it needed to be greased) TRASH!!! dont take your vehicle here for absolutely ANYTHING read more

I've been to this location a few times now. My most recent trip today, while expensive, was a great experience. I needed 4 new tires and an alignment. Stuart who helped me was fantastic. Super friendly, and helped me out with some discounts to keep the cost down. They got my car in and done quick! Can't ask for anything more than that! Thanks again Stuart! read more

DO NOT PATRONIZE THIS LOCATION! Bought 4 new tires, rotation, oil change, both inspections...all the bells and whistles...went with Dobbs because they're corporate and figured that meant I was getting quality work...spent nearly $800 dollars just to have to bring the car back because the tires weren't properly installed and there was a "loose kick plate" that was "overlooked". Fluids weren't filled or checked, my car makes a weird noise when driving. Don't have the time or patience to take the car back to that place to get it properly inspected, nor do I trust the work these people do. Lily the receptionist is really nice though. read more

Gave them 500$ to fix my AC, it worked for 2 weeks took it back and they said it was the compressor, paid another 600$ and it still doesn't work! Now they say I need a new dryer and some hoses so I never needed a compressor! These guys are idiots they misdiagnose problems and continue to tell you well " this broke and that is broke " to cover up their stupidity! Buy nothing but tires from them. Go to a real mechanic shop. Also they took my mustang for a joy ride and my speaker box slid and pulled the wires off my speakers and amp. They're probably doing the same to all your cars too. read more

Needed a tire repair the day before Christmas! Called tons of other businesses in the surrounding area and all were either closed or too busy to accommodate and quick to hang up. This location was extremely busy but somehow was willing to work me in between booked appointments as a walk-in. I encountered extremely friendly, professional, and honest staff. They repaired my tire with only a hour wait. They also recommended and printed out options for future tire options in multiple price ranges. I cannot thank them enough for squeezing me in the day before Christmas to repair my tire and for their friendly demeanor as I had guest in town to entertain and needed my vehicle. They made a customer out of me and I HIGHLY recommend this location for any tire and service needs! Oh AND they allowed you to wait in the waiting room where distancing and mask policy was enforced. read more

By far the worst place to take your car to. Went in for a squeaky noise coming from my driver side wheel. I informed the mechanic(Gary) and the guy at the front desk(Chris) it was the rubber on my bushings that were issue. Gary swore it was the rods that held my sway bar in place. Got them replaced and next afternoon I still hear the squeaky noise. Matt the manager and a bunch of other mechanics are all gathered around my car. These people at this place are clueless and are scam artist. Wasted $241.61 for no reason. For some rubber that might need replacing. They lied to my grandfather's face and mines. Found out from the mechanic I usually go to that rods do not need to be replaced unless they are broken. Mines were fine! Liars! Liars! Liars! The nerve of Matt to say bring back your car and we will get to the bottom of it. When pigs fly! The sad thing is I usually went to them for tire issues but not anymore. You lost a customer and I will post on every review site how scandalous this place it. RUN AWAY PEOPLE! BEFORE THEY SCAM YOU ALSO! read more

I brought a tire to the Maplewood location for repair. The tire had a 1/4 round piece of metal in the middle of the tread. The customer service representative inside the location came out to look at the tire. He told me it could not be repaired and that I would have to buy a new one. $284.00+ mount and balance+tax. Many years ago I worked in a tire shop. I repaired many tires in those years and I knew that it could be repaired. I went down the road to Telle tire and their customer service representative came out and looked at the tire. He told me it was no problem to fix it. He told me how he would fix it. And what time to return to have them re-install it on the vehicle. They even put my spare tire back in place. $39.95 This experience tells me that this location and or the person representing it does not operate ethically . Buyer beware of this business. read more

Forgot to put ALL the lug nuts on my car when I got new tires and decided to throw away the lug nut caps. Over priced and not very good customer service. read more

Called yesterday for an oil change at the Maplewood . Mo. store. Was told it would be in within two hours .Ask to br taken to a restaurant about four miles away for lunch. After eating I called for a ride back and was told they weren't going to be able to bring me back Right I was stranded. Five and 1/2 hours later and a $25 Uber ride later, had my vehicle. When I got to the store I was told that it was common knowldge that free shuttles were "one way". It is easy to see why this entire chain is rated so low. Avoid these people (especially in Maplewood) at all costs. Telle Tire has free courtesy shuttles to AND from. read more

Stopped in around 4 pm without an appointment and they were able to take care of my car fairly quickly. Fully expected to have to pay for a new tire, but their team was able to patch the small hole in it instead. Really appreciated them taking care of the car, and not pushing for me to go with the more expensive option of replacement. Will definitely be back the next time something goes wrong with my car. read more

I recently went to dobbs shortly after open to get a tire replaced. I ran over a nail or something sharp. I walked in waited in line for a few moments and requested two new tires. They asked if I would be waiting for the tires or coming back later in the day. I mentioned I'd be waiting across the street eating breakfast and asked if they might be done in about 5 hours due to needing to go to work. While they didn't guarantee they could, I left fingers crossed. Bout 4 and a half hours later I came back to my car being lowered and the service done. At the time a man was screaming at the guy running the front desk about appointments but the desk guy held his composure well. Rolled away with new tires that were balanced and rotated and made it to work on time. Will be heading back very soon to get the other ones replaced to have a matching set. read more

My go-to car repair place. Great service and fair prices. Look for the $20 oil change coupons at Schnucks.

RIPOFF ARTISTS - DO NOT GO! Here's the story. I take my car into Dobbs because smoke had been entering through the vents. They tell me my gaskets need to be replaced and it will be expensive labor. $800 later, I start my car and there's still the smell of smoke, plus an engine light on and a rough idle that didn't exist before I took it to Dobbs. I report this to Dobbs, they tell me to keep driving it, there is probably oil that will burn off. The issue persists so I take the car back a second time. I have to tell them to reset the computer to get the engine light off (couldn't figure that out themselves, mechanic actually said "Gee, I don't know much about BMWs"), and they tell me the persistent smoke into the car is just spilled engine oil still burning off. So I leave. A week later, I figure out myself what had caused the smoke the whole time - a bad hose connection with the coolant container (ie antifreeze leak turning into smoke). I take it back to Dobbs and - THEY CHARGE ME $270 MORE TO FIX THE HOSE. No discount, no apology for totally misdiagnosing the problem multiple times and doing $800 of work that was totally unnecessary nor for the 5+ days I had to uber around town because my car was sitting with them. Rather, they tell me the antifreeze issue probably happened after they fixed my gaskets. Even though the problem WAS NEVER FIXED IN THE FIRST PLACE. The last insult was on the third try, they gave me back my car with an engine light on that wasn't when I took it in. AVOID DOBBS AT ALL COSTS! read more

OK based on my parents many issues years ago, I only come here for simple things:oil change & brake pads (haven't had to do yet) b/c of the fixed for life warranty. I've only received oil changes here thus far & they're great. Never had an issue, never a major wait (at this location). When I need my brake pads replaced I'll probably buy mine then ask them to put them on (to save on costs). As far as repairs go I have a warranty on my car so I won't go here & even then I probably won't bring my Infinity here when the warranty is thru either; I just have trust issues based on my parents experience with Dobbs when I was growing up. But for oil changes you can't beat it...Do not go to Valvoline or Jiffy Lube but come here...Usually they don't try to upsell either like the places I just mentioned & they're also more trustworthy. read more

I usually take my car to the dealership to get anything taken care of, however I popped a tire Friday night and had a busy Saturday stacked up and ended up needing to hit up Dobbs because they were open early at 7am and I didn't need an appointment with them, which my dealership now requires. So, begrudgingly I took my beloved vehicle to Dobbs and dropped her off for a new tire. I knew it was going to take some time to get done because they were having to get the tire from another location. About 2.5 hours later I got a call telling me that I was way past due for an oil change and that my transmission fluid was so dirty that I shouldn't be driving around with it the way it is. Wow, that's odd because I'm not due for an oil change for another 2+ months and just had the transmission fluid taken care of not that long ago. I told the man who called me that it's odd because neither is true, he suddenly got quiet and told me the car would be ready soon. Sorry, buster... you're not getting one over on this girl! I understand they lie to make sales on things which I'm sure they're pressured to do by management, but these tactics are the exact reason why I hate chain tire/vehicle places. Beware when you come here and don't let them dupe you into anything. They did do a good job on my tire, though. read more

I had a flat tire (driver side, front tire) about a month ago, and was near this location so I called for a repair/replacement. Being a used car and not having replaced the tires yet, which were not in the best condition, I was sold on replacing all four (should've kept all old tires, as any customer should do if the can for second opinions and disposal options if you can do so yourselves--general lessons learned I'm seeing). Seemed like a good deal at the time, not overly expensive for the tires. Today, I'm awaiting completion of work after an oil change and inspection. To my surprise, I got a call saying the inspection failed due to a bad tie rod. At this point after being there several hours and having other customers in and out I'm curious with the other mechanics idling around and business slowing. Luckily I was still in the lobby and asked to have a demonstration and closer explanation of the issue. The lead mechanic walked me to the passenger side and they tugged on the 'good' tire's tie rod (which had some play in it), before walking over to the 'bad' tire's tie rod and tugging on it. Surprise, it was more rigid than the opposite side (I pointed this out and the response was lacking). I asked for the symptoms and why I hadn't noticed some issues while driving or what I should have detected? Sadly, no good justifications were given and I'm still sitting on a failed inspection. Truthfully, with the potholes in St. Louis and general rough roads I asked if this wasn't something they could flag every single day. I'm looking at a quadrupled bill now feeling like I am about to pay for someone's bar tab for their St. Patrick's Day party tonight. If that part was bad I wonder why it wasn't checked when all four tires were replaced recently. I digress. Boys and girls, don't wait until a few weeks are left to get the requirements done to renew your tags. If so, this may not be the place to go. Questionable tactics for sure. I won't be back, but good luck if you do. read more

The gentleman that helped me was nice and knowledgable. He fit me in immediately even with my walk in towards the end of their business hours, had the answers to my questions, and had very helpful and cost saving suggestions. Overall I had a good experience here and my car is running smoothly! read more

This review is not exclusive to this Dobb's location. If you need tires, Dobb's might be the way to go. Maybe. For anything else, you're going to pay way, way too much! They do what's quick and easy for them, regardless of how much it's going to cost you. These folks are salesmen first, and mechanics second. Once you drop off your car, they'll try to sell you on just about anything they can. Also... air filters are probably the easiest & cheapest thing to change on any car. Learn how to do it yourself, and don't ever let Dobb's tell you that you "need" it. read more

Yikes!!! Came in to buy a set of new tires, left Dobbs and got onto the highway to find my car shaking unusually from the steering wheel, I call them and let them know it's shaking pretty hard on the highway and they say to bring it back. I bring it back and wait in the waiting room for 2 hours. They come out and tell me I lost a weight from my wheel and they rebalanced and test drove and it's great. I leave and get back onto the highway to find it's EXACTLY the same. I call them back to let them know I'm not really stoked and they say my alignment is probably bad and I should bring it back in and pay for an alignment..... fast forward a few days and I find a very well reviewed tire shop and take my car in to ACTUALLY find out what's going on. They call me and let me know that my new tires were insanely unbalanced and they rebalanced them for me for $95 (thanks Dobbs this should have been provided at least one of the two times I came by) picked up my car and got onto the highway and it's driving perfect. Moral of the story, not even worth your time to buy tires here, considering they won't even balance them. Might as well take your time and money somewhere else. read more

Bad experience twice in a row. Didn't end up fixing one of the things I brought it in for twice because it would "take too long." Also bad communication on when my car was ready. Overall not a good experience. read more

I just had an experience similar to the one reported by Liz on 2/8/2012. I took my car here for an oil change last April (I know, I know!). At the time they told me that my battery was getting low and that it would soon need attention. Knowing that tire/oil change places always do this, I figured it might be a little weak, but chose to ignore it. Last week I took my car to my regular repair shop and as part of what I was doing there, asked them to check the battery. They did and reported to me that it was at 100% power. The next day I went by the Dobbs, not about this at all, but simply to get a copy of the bill for the work I'd done there for my records. After the guy printed it out, he said to me, "I see that your battery was weak last April. At that point, I told him I found that interesting since my regular guy just yesterday said it was fine." He just stared at me. Bottom line: These people are dishonest and will lie to you so that you'll spend money there on unneeded services and products. I don't deal with thieves and will never go there or any other Dobbs store again. read more

Normally a 3 star, but NOT today. I've been there dozens of times over several years and I do remember waiting an extended period of time often before. Don't be in a hurry and appointments are like doctors: not usually even a close estimate. Today was the worst. On Monday I made an appointment for noon Tuesday and specified the make and model (which they knew as I had been a frequent customer) for a simple oil change. I got there 10-15 minutes early and went for lunch. I came back and it was up on the lift. 1/2 hr later it was on the ground but hood up. I waited and waited and was finally told they were out of my filter and was waiting on it. Another half hour and it never arrived. So over 1 hr 40 for a simple oil change and still waiting. I demanded it be ready to go in 5 minutes 1 way or another. I had to have them get my old filter out of the garbage can and reinstall it. I could have walked to Walmart 3 miles away and got 1 quicker. I have never been so pissed off and they heard about it. Now they have 1 less customer to make wait. read more

Brought my car if for a tire patch and on my way home the brakes were grinding, my Vehicle stability warning light came on and I can tell the tire wasn't properly placed back on and bent the dust cover as well as a few other things and my car is in "limp mode" only driving a few miles an hour. Nothing was wrong when I brought my car in for a simple tire repair and left with about four warning lights on. Couldn't be more unhappy read more

I've dealt with Dobbs all over st Louis. This store by far has the worst store manager!! I will never go back! I had brakes down six months ago. One of the calipers locked up and was told over the phone it was under warranty. I dropped the vehicle off, shortly after clay the manager called me. Clay thought he was doing me a favor by telling me he could do the job for $600. I have three vehicles that have been worked on for the Kay couple of years w minimal issues. This guy clay is a crook and cannot be trusted. read more

Needed 4 new tires and would have to wait for install, so set an appointment in advance. Showed up on time and then waited 21/2 hours for the job to be done. Was told after 90 minutes that they were just finishing up, then 45 minutes later that they were waiting on a lift and wouldn't be done for awhile. I needed the car back, so asked that they not continue with the alignment inspection they thought I should have. After buying 4 $160 tires and getting slow service, I learned there was a $70.00 rebate on the tires, which I've just sent for. They either didn't know, or didn't care enough to clue me in. I'm sure there's a better Dobbs in St Louis, and have had good experiences in other locations, but these guys underachieved, and didn't seem particularly concerned about it. read more

I had a great experience here. I pretty much knew what the issue was before I went in (my AC compressor was shot and rattling), but I just moved to St Louis and need a mechanic I can trust so I decided to see if they would tell me the truth or try to rip me off. They told me exactly what was wrong, and the problem was actually worse than I had thought. (After looking, I found this true) I ended up getting my AC replaced. Total ended up being about $1,100, which is on the higher end of cost for AC replacement, but they were able to do it same day in about 3 hours. I'm sure you could find somewhere else to do repairs cheaper if you're willing to wait longer for repair and shop around, but both Chris's at Dobbs were kind, professional, and honest with me. They did not try to upsell me on bullshit I didn't need, something that happens often to women in car repair shops. read more

Lets face it, no one likes to go to get tires or have their car worked on. If you do, then you probably already work at at Dobbs. That being said the wait at this location has been consistently less than at others, which is always nice. I don't feel like I get the run around from the staff on getting unnecessary services. Though, I'm never sure why every auto service place EVER hands you the dirty/broken part they found, like a cat bringing you a dead bird. What am I supposed to do with a rusty nail/old air filter? Honestly. But I digress... if there is a Dobbs to choose, I'll go to this one. read more

This is a great mechanic to go to. I was driving a 20+ yr old Chevrolet and it needed a lot of repairs. This Dobbs location has always done a fantastic job. Things were always fixed within the same day, sometimes within hours. Oil changes never took too long either, although it's no 10min stop. The prices are reasonable and most of their repairs come with a lifetime warranty. They also have a "shuttle" service if you need a ride home. The best part about this place is the customer service. Everybody is genuine and friendly. I am a young woman and I never felt like I was being talked down to or taken advantage of. Things were always explained in a way I could understand. I recommend this location 100%. one more thing.... I got an oil change at a nearby competitor- it was more expensive and worse customer service than this Dobbs. I also took my car in for a repair at a different nearby competitor- it was way overpriced and they gave me a faulty part that needed to be replace one week later. If you live in the general vicinity of this Dobbs, go here!!! read more

My first time doing business with this location at 7447 Manchester Rd. Past by them forever. It was a good visit. Bought two tires and toe alignment, transacted with no drama. Chris came across as friendly, helpful and honest. I'll be back! read more

My car was taken to Donbs yesturday told it would be $114.00 to diagnose the problem. Fine. They came back told me my car blew a spark plug out. This would be more but with a military discount it would still come to a substantial ammount. I had no choice, I need my vehicle working. They fixed it within 4.5 hours for a very detailed repair. I got my car drove 1/2 a block and it was not running right. Not only did it not want to start now the whole engine was making a noise. I took it back the guy looked dead in my face and said it would be $114.00 for diagnostic checking. NO WAY I JUST PICKED IT UP AND DROVE 1/2 block less than 20 mins had passed. He thought I would just say ok.. Well NO!! Obviously you DIDNT FIX THE VEHICLE!! I already spent a lot if money!!! So once again my vehicle sits for diagnostic checks and to be fixed. I'm disgusted tjst this wasn't fixed properly the First time, I will report the outcome! read more

Chris and Brian were super nice and helpful! Would definitely recommend and well be back for more work on our cars!