Worst customer service ever. Front desk Lou, was super rude. Do not recommend Dobbs, they keep saying they're short in staff as if it was an excuse for bad manners and excessive wait times. read more

Called up there a few hours ago and was quoted 39.95 for an off vehicle wheel balance and tire change to a set I already owned. Called back to modify what I needed and all of a sudden Tony snarkily let me know that it would be $250, when given more context he said it would be "at least $150$". Not sure where these arbitrary numbers came from, especially considering I've mounted tires about this size before for my hay rake. Not that hard at all. Bunch of whiny baby's here, save your time, save your money. Go to lake St. Louis Dobbs if you have to go to any. read more

Avoid This Place at All Costs I scheduled an emissions test appointment three days in advance and was explicitly told to arrive at 8 a.m. on Saturday -- my only day off. I showed up on time, only to be told I now needed to drop off the car on Monday instead. No call, no email the night before, no message that morning -- nothing. Just a complete disregard for my time and schedule. When I expressed my frustration in person, the front desk staff was dismissive and rude -- not even a hint of accountability or professionalism. If their customer service is this careless, I can only imagine the quality of their mechanical work. This was, without a doubt, the worst experience I've had with any auto shop. They're disorganized, inconsiderate, and misleading. I strongly recommend taking your business elsewhere. read more

Called the shop a day or two before bringing a car to be inspected from a dealership. They said yeah! The day of, I dropped it my car. It all seemed normal and fine. Dropped my car off around 10:30, then the Dobbs shuttle took me to a nearby shop to wait. They left me stranded at a nearby coffee shop for about 6 hours. I called at 4pm after waiting for hours. The person I spoke to on the phone said "your car will be ready within the next hour, you have our promise guarantee! It will be done today!" I waited and called again at 5, where the shop didn't answer me. I ended having to uber myself back to the shop. The employee I spoke with was nasty with me saying "well, there's 30 cars ahead of yours so I'm not sure why you thought we would get to it today". I had called ahead and asked if my car could be looked at. If me being late changed this, that's understandable. That was not communicated to me. I'm reasonable, if they had said "well, you were late and lost your spot", that would've made sense and I would've left. Instead, they took my whole day and acted like I'm stupid. This wasn't the first unpleasant experience I had at this dobbs. read more

Hi, I just wanted to write in today about my experience at my local Dobbs. First, I have spent a little over $3000 in the past 3 months at this location getting a new sway bar and struts, new tire and 4 sensors on my various vehicles. On Sunday I woke up with a flat tire on my car. We brought the car to the Dobbs location in Olivette on Monday to get a tire. They called on Monday and said I needed a new tire and 2 new sensors for the tires for $543. I told them to go ahead and fix everything on Monday. On Thursday, my husband calls to ask about the car and was told it was ready to go, but they forgot to call. Luckily, my daughter was on spring break so I had her car for the 4 days. Thursday afternoon I went up to the Dobbs to get my car. I paid, and went to get my car. I get in the car and both sensors that were supposedly replaced are not reading at all. I pulled back up to the lobby and asked about the sensors that were replaced and not reading. They told me that they hadn't been "reset" and they would send someone right out to "reset" them. 15 mins go by and I'm watching from the lobby and can clearly see that something is wrong. After 20 mins, the tech comes in, not a manager, but the poor tech. He tells me that the sensors must be "defective" and they will have to put new ones on. They told me it would take 20 mins. I walk home because it's close and I am missing work. I walk home and go back up an hour later. The car is still not done, so I wait another 15 mins. The person in the lobby was less than helpful. I asked him how long for the car and if someone can explain what's going on? His reply was that the technician can explain. Poor technician. Finally, the car is done so my husband asked him what happened. The technician told us that the previous person forgot to put the sensors on, but he wouldn't charge us for putting more sensors back on. I had already paid for a new tire and 2 new sensors and they were so kind to not charge me for more sensors after they never put any on in the first place but charged me? Are you kidding me? Instead of offering a discount or anything for having my car for 4 days and then charging me but not completing the work, they actually acted like they were doing me a favor by not charging me for incomplete work. I will never go back to this Dobbs. What a joke. The manager never came out and talked to us but rather had the technician. I always use this Dobbs because of convenience to my house but I will find somewhere else after this experience. read more

The team was really full the day I got a flat on a car that didn't offer a spare. They figured out how to work me in and made sure they had everything they needed to take care of the car same day as it was a Saturday, they are closed on Sunday and I had to use the car for a business trip that Monday. The team was very nice and stayed late to ensure all worked smoothly for me. Can't thank them enough! read more

Outstanding service!. These guys really took care of me . I could tell that even the recommendations weren't about raising issues as much as they where about a genuine concern. Keep up the good work Nick! read more

Work is supposed to have a guarantee at Dobbs. On November 9, 2020 Dobbs changed the oil as well as other necessary maintenance to a 2001 Saturn. Total charge was over $1700. If something was wrong in that area, they should have detected it and brought it to our attention. Three weeks later, our engine blew up on the highway and Dobbs is shirking any responsibility. We had to pay to have the car towed to Dobbs so they could look at the car, then I got a phone call from Nationwide that Dobbs was not responsible for the engine blowup in a voice mail message that didn't even include a callback number. The lack of responsibility taken by Dobbs and shocking indifference at the huge financial setback we had to take during the holidays was quite bitter. Do not shop here - there is a lack of an ethical code. read more

With both Store Manager Nick and Service Manager Scott now gone the level of service has fallen way off, and I've spent thousands at this location over the years. New Service Manager Tony is full of excuses and short on results. He kept my truck 7 full days without performing agreed upon tasks and so I picked it up incomplete and vowed to not return. read more

The lies this shop tell you!!!! Please do yourself a favor and go somewhere else!!! These people half the time don't do their job. My air pressure was different on every tire, they didn't fill my fluids, and they LIE LIE LIE!!! They also try to sell you shit by asking if you're interested in a free inspection. Don't do it!!! read more

My wife when on for an oil change and was pushed into four new tires. They installed the tires while draining the oil. They forgot to add oil back in to the car reset the internal computer and sent her on her way. A few weeks later the car seized up on a hot day and we had to sell it for parts with four new tires. Never ever will I go back to these hacks. Worst mechanics in town. read more

Had a very good experience at this Dobbs a couple weeks ago when I had to deal with a flat tire. The tire they fixed was patched up a couple other times at a different auto-mechanic company which told me that I'd always have a slow leak in that tire due to some side damage. And it certainly did have a slow leak all the way up to the day I took it into this Dobbs in Olivette. Not only was the manager professional, understanding, and patient but they did fast and excellent work! read more

I went to this Dobbs last week. They said a new steering box and shocks would fix the steering problem. $1200 later. Steering problem still there. Gave them over the weekend to look at it told them there had been a leak that developed because of what they did. Got it back today. Leak is still there. I feel like they didn't even look at my car. They just want your money and to get you out the door. Don't go to this Dobbs read more

A few people who work here are nice - not so much the manager. He's actually mean and is the example of poor service. The mechanics don't really do the work. I've left my car with them a few times, and when I got it back some things would be loose. Though I kept giving Dobbs the benefit of the doubt, and I kept coming back whenever I needed to. Of course the manager (we'll call him Dobby) started to give me attitude and told me things were wrong from what he's last checked then spoke to me as if I was neglecting my vehicle. Um, actually no, I'm not. In between visiting them, I take mine to the dealers (where I also get a much better deal than Dobbs' overly expensive price) and then after a few months I'd bring it to Dobbs for something else. Of course Dobby just makes assumptions and treats me poorly. Like giving me attitude. I've been nothing but polite to them, but geez.. Seriously, these guys will just over charge you for the lackluster attempt of a job they do on your vehicle. Take your car elsewhere. Though if it's an emergency, I know it can't be helped but do all that you can to go elsewhere. And yeah, Dobby you know who you are. Wtf is your problem? You have some dead gerbil up your tailpipe that you forgot to take out and it's rotting in there? Geez. read more

Bryan in Olivette Dobbs Center is the best when you call for info or bring your car in for service! He was there!! Other competitor didn't even have someone answering the phones and no one came to help me. But at Dobbs Bryan was available courteous, friendly, and knowledgeable! He didn't rush me either. He was excellent at Customer Service!! read more

Had to stop by here after work due to my car's deflated tire sensor going off. Not only were they friendly and fast about it, but they also did not charge me anything. I love friendly mechanics and will def go back here if I ever have any other car problems. The stop was a little hard to find as it is inside a shopping center and not just on the side of the road. Shop was clean on the inside and they did seem to be pretty busy so it was very nice of them to do me the quick favor. The guy that checked my tires was personable and friendly and even explained to me the reason the sensor may have gone off despite me having air in my tires. read more

I wanted to thank Brandon the manager for the excellent customer service he provided on 3 recent visits. I had 3 flat tires in a row and Brandon saw to it that I got in and out really fast. He communicated with me via e-mail because I have trouble hearing. I would not hesitate to recommend Dobbs to anyone.. I think they are really great with their service and product. Ute J. read more

I took my car into this location over the weekend for a routine oil change and they made me aware of a highly dangerous leaking fuel situation. Instead of charging me the $700 to fix it, Mike (mger) did research to find out that there was actually a NHTSA recall notice on it and Pontiac would potential be able to cover the cost of it. I'm used to car shops that see me as nothing more than a female who knows nothing about cars - Mike was great, he talked me through my options, his best recommendations, and even gave me the phone numbers to call. Thank you Mike (and Dobbs) for going the extra mile. You have a customer for life out of me! read more

Great experience with Mike the service manager, old reviews must've been from when other managers ran the store. Had a full tune up completed, oil change and wipers replaced. At checkout they gave me a discount on all services. read more

As far as service stations go I'm satisfied with what Dobbs provided. I had a laundry list of services performed on my Toyota, after the services I'm seeing better gas mileage and improved engine response. Prices were good and service was personalized and friendly. When things went a bit sideways on billing details the manager made things right. Just be sure to ask if there are any shop supplies or shop fees at all when getting your quote. read more

I had a very bad experience at the Olivette location. Their manager Nick was very rude and disrespectful with me on the phone. He yelled at me. The customer service is awful. I do not recommend using Dobbs to anybody and will never use it again. Too bad that I bought my tires from them and they promised free rotation. read more

So got my breaks and rotors changed completely and hooked me up with last months deal after talking with bob. Bobby and Brandy and most of the people there are friendly and down to earth. Got my break problems after new break pads or rotors two weeks later and no charge after bringing it in for a quick replacement 4 hrs later. My only transportation and I got hooked up while it was raining. Thanks Bobby! You da man! read more

After looking on some of the other negative reviews on BBB and here I followed up with the corporate office about the issue I had at the Olivette Dobbs. A nice gentleman returned my call and rectified the pricing concerns I had with a refund check. My guess is the whole situation was the result of a little too much end of the day bravado and too little common sense on the part of the store manager. Either way I'm happy with the outcome and will give Dobbs another shot at some point. I would encourage anyone with less than satisfactory service to follow up with the Dobbs Corporate office. Their contact information can be found on Dobbs website under contact us. read more

I purchased 4 new Cooper Tires September 2018 and 3 weeks later they went on sale so I went back to the store within my 30 day period and questioned the manager about a refund for the sale price in which his response was I will submit it to cooperate headquarter and they will mail a check. Well its now January 2019 and nothing so I've emailed Dobbs twice with no response so I guess its time for social media...... read more

Bobby Bonds is The Man! Best customer service possible- I will call here first for anything my car needs that they can provide in the future. read more

Yesterday morning I was in complete panic as my tire had a leak in it and I had no where else to go to get it fixed. I call Dobbs and spoke to Bobby B. He told me they could get me in & it would be a half hour wait. He was so amazing and helpful and sweet and calmed my nerves. I recommend anyone to come to this Dobbs. You will be treated with respect and get amazing customer service thank you for helping me today!!! read more

Wow!! Their customer service is amazing. I needed a couple of things done on my vehicle and they went out of their way to accommodate me on a late afternoon on Friday. read more

They either need to change their attitude or management completely. I can never step a foot in here without getting complete negative attitude from their manager. The workers are great - they're friendly and really helpful, but my god, something must have happened to their manager because he is just always a sour puss. read more

The worst. I went there to get a safety and emission test. They fail me because their emission reader could not read my car which I will add that Acura has have won green car awards for green vehicle year after year since 2006. They made it sound like it was my fault or something that they couldn't get a reading. Anyway they told me to drive my car for an extra 60 to 70 miles so they could get a reading. I come back a second time and they advised me my car passed but can't give me the paper work until I come in a third time for another test... i drive down a block to jiffy lube and pass me in 10 mins.. Jiffy Lube tells me they got the reading no problem. I won't be doing business with Dobbs ever again. read more

Don't take your car here they will rip you off. I brought my car in 3 times for the same issue and each time was charge over $100 and got my car back not fixed. I've now spent almost $1000 and am in the same place with the same issue. I complained and the manager did nothing. TAKE YOUR CAR ELSEWHERE!!!! read more

My car was making this unbelivably loud noise everytime I started my car and turned on my air condition. I got tired of hurting everyone's ears as I drove by so I decided it was time to take it to Dobbs. I dropped my car off at 7AM and they said I could get a diagnostic test done for $30 but if I bought any part then the $30 fee is waived. Well I knew I was going to have to replace the belt because there was a big crack in it which was causing the noise. So they called me at 8 to let me know the results from the diagnostic test. They said I needed to replace the belt and my oil was low. I told them to fix both and they called me at 9 to tell me my car was ready for pickup. I appreciated the quick turnaround time. My car runs perfectly now! read more

I always have a great experience at this Dobbs! They are friendly and very knowledgeable. The service is quick, depending on the complexity of your issue. Very thankful for this location! read more

I won't take my car anywhere else. They've got the best prices in town (and will normally honor coupons or deals even if you don't mention them specifically). The turn-around time is unbelievably fast, and there's even a shuttle to get you around if need be. Honest and affordable. That's impressive for an auto shop. read more

This Dobbs is great. We moved to the area three months ago, and have already been to this location numerous times since then, mostly for minimal situations, such as oil change, filter replacement, tire pressure, etc. Everyone is very friendly, but down-to-business. This Monday, we returned home from a trip to find a dead car. I called roadside assist who got it going, then took it to Dobbs to run tests to make sure the battery was still good. They called me 20 minutes later to let me know they had charged the battery for me, and it was fine. Then, we awoke today to discover a flat tire on our other car (ughhhh), took that one in, and they had cleaned and patched the tire (we had purchased the tires a couple of years ago at another Dobbs location, so this was covered under the warranty), and helped us with another small fix (the bumper had come loose) in less than an hour. We did not have an appointment either time, but they worked us in. They also never charged us for any of this (which, like many places, they could have - I would not have been able to tell whether our battery was good, or whether the tire was actually shot). Anyhow, especially after this week, we are very grateful this place is in our neighborhood, and appreciate the polite people who work there and make it happen. Hot tip: There is a lot to walk to while you wait - Post Office, Bank of America, UPS, Olivette Diner (a classic), Tuesday Morning, the DMV, and Party City & a liquor store if you decide to throw an impromptu party to celebrate your newly-repaired-without-a-massive-bill car! read more

Took my car to Dobb's for an oil change. A month ago. Still having issues with my car after engine blew up after they didn't tighten my oil filter properly. Their insurance is handling things and a dealer has taken over on repairs. Do not recommend this place and will never go back! read more

If I could give less stars I would.....They put my Corvette on a lift and totaled the rocker panels...and than denied it, when I had not even drove off the lot... read more

I have changed this review from a 1 star to a 4 star because of the customer service. I had an issue with a job that was done on my car and was contacted by their customer service rep, who was very understanding and eager to help me resolve my issue. read more

This Dobbs is amazing. I purchased tires in Florida at a small local shop and couldn't get the tires balanced. I drove up here and stopped in at Dobbs and Nick personally contacted BFGoodrich and had all 4 tires replaced free of charge. He took me to work and picked me up and even gave me the free rotations for life. This was amazing service for someone who hasn't spent a penny in his store. I would highly recommend this location for every one of your vehicles needs. read more

Nice people that work here, however I don't know if I would rely solely on a quote from them to do any major repairs. First I took my vehicle in and told them was something wrong with a strut. Paid: $100 bucks for the diagnostic. They called me three hours later to tell me it was a loose heat shield. I left thinking the problem was fixed and then I quickly returned to tell them that the problem was still present. A mechanic road with me an confirmed the broken strut was the issue. Finally, the gave me an estimate to replace it along with the other front end strut for $1100 dollars. I decline, and went to check prices elsewhere. In the end, I went on eBay an purchase the strut for $98, and took it into a Midas, which only charged me an hours labor. Total cost: $206+tax. I gave these guys a three star because they sell tires, and fix cars secondly. Tires are a no brainier and I'm pretty sure they are competitive with them, if they have to markup struts by 600% read more

I have received quality service from Dobbs for quite a while and will continue to use them for my auto repair needs