Do not go there. Damaged my $1300 dress and when I complained the owner offered to give me back $20 and still charged me $65 for dry cleaning. His response was things happen and why am I complaining. Don't go there. Awful service, awful manners. read more

They keep damaging the items, and not willing to communicate and provide basic customer service when the issues arise. For extremely overpriced service, this is not the level of quality you want. In particular: damaged the Alaia dress and gaslighted the client its their stains, lost inserted metallic constructions from the dress, removed Margiela stitches from the blazer etc etc. All that accompanied by the attitude and rude tone read more

they are the BEST - they helped fix my buttons without even charging me - they've also helped me sew together broken stitches on dresses - I love living in their neighborhood! read more

I was charged for a service I did not authorize and to me that feels like a scam. I dropped of shirts, specifically told them to wash and NOT dryclean, and they dryclean anyway. Eric tried to charge me close to $16 a shirt, unreal. I said, wait, it is that price for 7 shirts? and he said yes dryclean is expensive. I said I didn't authorize that, I said laundry specifically, and he was like ok, and tried to knock it down to $13 per shirt. I told him he is running a scam and that isn't right, and he said basically take it or leave it. Not to mention, I brought something in to be sewed once and they completely destroyed the garment. Do NOT use this place. There are many places close by with better service and better people running it. read more

The front desk man is extremely rude. The staff doesn't communicate or they're lying to customers about their services they offer. They were overpriced and still 3 days late on finishing. After that they still did it incorrectly and when I asked they fix it they said they wanted to charge again. This place is a disappointment and waste of time. read more

This was the absolute worst experience I have ever had at a cleaners, or any retail store for that matter. I needed 5 pairs of pants hemmed and two simple dresses. plain cotton, no lining, very simple. I had called and asked pricing ahead of time and was told $24.50 for the pants. I did not so about the dresses. When picked them up the charge for each pair of pants was $45.00 and the energetic was not there. I was leaving town and had no time some paid and I incorrectly assumed they were honest and I would call when I returned to town. I called when I returned to town and was told by someone else that .I needed to bring the pants in. I had. bad feeling and I also had friends call and get quotes. I went in today with the pants and Eric straight out lied to my face and was rude. I reiterated that I was told $24.50 and he said it is always $45.00 and up which is a lie. I had friends call also and they were told $24.50. I checked an old receipt of mine when I got home for a dnother pants that were altered there 2 months ago and that was $24.50. same pants different color. I was completely ripped off for atleast $100.00 but have learned a lesson. please do not use this cleaner. there are many honest, reputable and fair cleaners locally and deceit and foul behavior should never be rewarded. read more

Yes, I did receive the message and appreciate you reaching out inviting me to come in to speak with the manager and offering to extend a credit toward future service. Unfortunately, that requires me to spend even more time on something that should never have been an issue and the offer of a credit for future service is only valuable when the service quality is high. Therefore, I appreciate you reaching out but these are not actually helpful for me read more

Unbelievably rude and stunningly expensive! They completely take advantage of women charging nearly $50 for a long-ish sweater (by calling it "a robe"). A man's sweater, at any length or size is $19.50. I will never go to Doheny Dry Cleaners again nor will I ever allow my business to use them. read more

I came to this cleaners to have some stains removed from a dress. From the moment I entered, Eric the owner was standoffish. No eye contact, no social skills, terrible customer service. He grabbed dress after reviewing the stains, walked away and said, "ready next week Tuesday" while giving me his back. I went to pick up dress and it had new stains. Very rudely, he grabbed the dress and said "come tomorrow" and walked away. I went the following day and upon checking dress, I noticed it had even more new stains. Unbelievable! I made him aware and instead of apologizing, he made a tantrum. After his tantrum he blurted, "dress had too many stains". He was basically blaming the dress instead of taking responsibility that he stained my dress. Again, he grabbed the dress and walked away saying, "come tomorrow." I made him aware the dress was for a wedding on the day he had originally told me to pick it up (1/12) and how disappointed I was with the entire experience since the wedding had past and he brushed me off. When I finally picked up the dress, the dress was not there. I was told the dress was misplaced but not to worry that it would be looked for and that I would get a call the following day latest 48 hrs to pick up dress. In the meantime, I was told to pay for the dress so I did. It's been almost a month and I have not heard back. I called and went in person to ask what happened to my dress and I was lied to. I was told that my dress was returned to me on time. That is not true. I also suspect the owner is a racist and takes advantage of female customers. I noticed he treated other male customers that were in the store with me. If you were of his race or a white man, he was super attentive and nice. With me and other women of color customers, he was rude. For feeling discriminated and my dress never returned to me, I do not recommend this cleaners. read more

Update: Eric just called me screaming and threatening me with legal action if I do not remove this review! DO NOT GO HERE!! I've been a very long time customer and will never give my business to them again. Eric, the manager/owner is dishonest and a thief. I brought in an expensive khaki trench coat that was my mother's and had been stained. He said it could not be cleaned and to die it black. Well, after a month and many follow ups, the coat was ready today. It is completely ruined and some gray color that is already rubbing off. He was very rude about it all and yelling at me. Then I discovered he had my credit card info stored in the system without my permission or knowledge!! And you'll never get a receipt or straight answer on pricing here. Seriously, never ever take your items here!! read more

I have nothing but good things to say about this business. They have repaired several items for me, and the dry cleaning service has always been good. Their prices are competitive with other cleaners in the area, and the turnaround time is very good. read more

Never again will we use this cleaner. I had given them 10 shirts for laundry which typically I pay most cleaners $2-$3 per and they charged me $9.50 a shirt claiming that they "Hand Washed" the shirts. Never have I paid $95 for a basic shirt laundry nor was I told when I dropped off the shirts they would be "Hand Washed" and cost me $9.50 each. The owner was also extremely rude and condescending to my wife which I find completely unacceptable. I wish I had reviewed their Yelp profile before hand and seen the less than stellar reviews. This was clearly highway robbery. Tried to support a neighborhood business but clearly they are no longer going to earn my business. read more

Horrible place, will ruin your clothes. Owners are awful and rude! There are so many better places.

Terrible dry cleaner, they do not disclose their prices. I was new to the neighborhood so I decided to give this one a shot. By the looks of the place being so run down and a hole in the wall, I wrongly assumed these would be standard prices. When I went to pay he mumbled the price and I said I didn't need a receipt (my mistake)... I realized later this week that he charged me $215 for 7 standard pieces of dry-cleaning - ridiculous! This man is a scam artist like the other reviews have mentioned. read more

They didn't even clean my clothes! I spent over 160 dollars on nothing, my top came back smelling like sweat! I did not get my money back and got treated so poorly when I told them about the issue. I had to go to another dry cleaning place and would honestly leave 0 stars if that was possible! read more

Best customer service and truly one of the best and most reliable Cleaners in town! Thank you

These idiots put staples in a silk shirt. Never follow a single instruction. Three times they've delivered someone else's clothing to me. read more

I have frequented this dry cleaner for years, and have always received my items perfectly cleaned, with friendly quick service. Ive also used them for simple alterations, which were great as well. I'm really surprised to see so many negative reviews, it's a lovely neighborhood shop that is like a little jewel on Doheny (and by jewel, I mean small, and independently owned, a real rarity these days in LA) read more

Eric from Doheny Cleaners provides exceptional service--quick, efficient, and reliable. I highly recommend this place to anyone looking for top-notch cleaning services! read more

Terrible and totally unprofessional service. Tried to do simple pants alterations.Took them twice to do it as was instructed, lost extra buttons and charged me twice to correct their mistakes. Just follow up on my recent bad review After receiving bad service at this cleaners I posted my bad review. And guess what, I got a call from them with offer to get my money back if I remove my bad rating. Conclusions 1. Yelp ratings are important 2. I don't think that's is right to "buy good ratings" by offering refund afterwards instead of listening to customers on the first place to do it right. Still very unprofessional read more

Doheny Dry Cleaners - Dry Cleaning Near Me - West Hollywood, California

I went to this dry cleaner a week ago with 7 men's shirts to launder and the owner quoted me $6.50 a shirt. When I returned today to pick up the shirts the owner charged me $10 a shirt. When I confronted him about the overcharge he sheepishly said "Yes but they hand washed them". I said to him "you were the one who waited on me last week and quoted me $6.50. He repeated to me again that yes but they were hand washed. Having charged by credit card already before showing me the bill I demanded a refund. I was shocked that this guy tried to get away with this and felt that others in the community should know. read more

The guy at the front is a scam artist. I dropped off 4 basic button up shirts and I go to pick them up and he tried charging me $48. When I questioned about the pricing he told me I was crazy that no other dry cleaners were cheaper and that I needed to pay. After at least 5 minutes of arguing back and forth he got a woman from the back. Immediately the woman told me my total was $26. I asked why the price change and all she said was "he raised the prices". The woman was very nice but this place is an absolute scam. read more

Had a dress dry cleaned, the dress came back with damage all over, ripped and torn. The owner stated they would "fix" it, but just cut away the damaged fabric, which was evident when picked back up. Refused to take responsibility, refused to pay for the dress, claimed it was not their fault. Terrible customer service and dry cleaning. read more

BUYER BEWARE I've literally just returned from Doheny Cleaners. On Wednesday I dropped off FIVE shirts to be laundered. I picked them up today. The charge? $62+ Over $10 per shirt. Outrageous. No wonder their prices are not posted. read more

5 ! Eric was so generous with an emergency steam. My wife and I were running late for an event and needed a quick de-wrinkle of her blouse and Eric was kind enough to do it for us right then and there. Great service! read more

I requested same day dry cleaning of a suit, and Eric did a timely job, however the stains in the garment remained just as strong as they were. read more

Great service and at a great price. I highly recommend! The staff was friendly and professional, and my clothes have never looked better. Will definitely be returning for all my laundry needs in the future. read more

Terrible horrible AWFUL AWFUL!!!!!!!!! I had my Louis Vuitton purse dry cleaned here and they completely ruined the straps!! They hung the bag from a hangar when it was wet... or maybe they just wet it too deeply, I don't know how it works. All I know is when I got the bag back the straps were permanently deformed!!! I gave them a chance to fix it. They kept it for weeks and NEVER called to let me know it was "ready" I had to check in. The straps, lo and behold, looked exactly the same: RUINED!!!! The owner refused to take responsibility, saying he didn't know how it was turned in, suggesting it was MY fault!!! Beyond rude. Horrible customer service. These people do not care about their work. We are neighbors and also have a business on Melrose Ave. I will rave to everyone I know- about how awful this place is. read more

Doheny Dry Cleaners - Dry Cleaning Near Me - West Hollywood, California

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ABSOULTLY DO NOT GO TO THIS DRY CLEANER. THE OWNER IS ABSOLUTELY CRAZY. A friend told me to take my designer dress there for dry cleaning. My dress had spots and I wanted them to clean it so I can wear it for the weekend. They totally destroyed and discolored my dress when they wanted to clean the spots. I let them keep the dress to see if they can fix it but the fabric had faded spots that can no longer be fixed. Instead of taking responsibility he blamed it on me because I wanted fast service!!! Instead of apologizing and reimbursing me for my loss, the owner Mr. Lavy started yelling and screaming at me. He has no manners, and his service is horrible. Please do your self a favor and DO NOT GO TO THIS GUY. read more

Always on time and easy to work with. I stopped by randomly one day need a same day cleaning service and he turned it right around. Over the weekend I brought him over a dozen pieces, some needing alterations, some with smashed cake and he had ALL of them ready and perfect in 2 days! read more

Doheny dry cleaners did an amazing job with my pieces . The team was professional, efficient, and exceeded my expectations. I highly recommend them read more

horrible manners from the owner himself, terrible customer service, charged twice as much at pick up without letting us know. just ran the card for whatever he liked. read more

I just needed a quick pressing of a dress I had. I asked if I could pick it up tmrw but the owner (Eric) surprised me and said to just return in 30 mins. Wow, I wasn't expecting express service! I returned 30 mins later and as promised, my dress was pressed perfectly and ready to go. Thank you Doheny Dry Cleaners! read more

Fantastic cleaner. Very talented spot removal team. Highly recommend for delicate items.

By far the WORSE dry cleaners and the most overpriced for the service that I have ever used. Garments came back dirty (ie the inside of a tuxedo shirt cuff) and dirt on the front pocket of a trench coat, that came off with soap and water. I moved into the neighborhood and gave them a try for convenience. Never again. Do yourself a favor and go to Margaret's in Century City or Fredericks on Melrose. read more

I came in town and was staying at the hotel across the street so I decided to go to Doheny's and I lucked out. Great service and at a great price. I highly recommend! read more

If I could give zero stars I would do so. The worst dry cleaner ever. They tried to ripp me of, charching a total different price ( huge amount for a regular shirt, not even wool or something special ) then I was told. The manager, a super rude guy, even refused to show me their price list. Stains were still in the fabric too. When I was trying to explain to him that I would not accept such a behavior he said to me "who cares?" and that I should better leave. I rarely write reviews but I really have to warn people of this one. Very shocking experience, never ever go there again! read more

My first time using them confirms their low ranking. I made it clear that I needed my cleaning on Tuesday because I was going out of town on Wednesday. No clothes delivered until I called them Wednesday morning. Trousers not ready and when I returned and went to get them, after 5 minutes of not finding them until showed them where they were. Not returning. read more

This dry cleaners just took my money to the cleaner! They were not upfront about pricing and charged me $60 for fluff and fold sheet set. Literally washed my set of sheets and a thin blanket in their washer then folded it and charged $60!!!! I will never return and do NOT recommend. I feel as though I have been robbed. read more

DO NOT COME HERE! +Adding this here as this is also the business managed by Eric. Read original review for Artistic Hand Laundry. TRUST THE REVIEWS PEOPLE! If 0 stars was an option I'd mark this business as such. When I first dropped off I asked the associate how much for a small rug and they gave me the price of $3.50/lb for fluff and fold. My receipt to pick up said fluff and fold said $3.50. Once I came back to pick up they overcharged me and told me that rugs aren't fluff and fold, therefore the extra charge. I was never told this when I first dropped it and asked pricing. I was never called that it couldn't have been done as a fluff and fold service. Nor was I told that the price they initially told me had then changed. I had previously dry cleaned this rug before at a another shop and knew the weight, so there's no way it could have cost $50!!! I asked to speak to the manager and the associate told me walk over to the business next door, Doheny Dry Cleaner, to speak to the manager Eric. Now Eric never greeted me or was pleasant. VERY RUDE. I explained to him the situation and how I was originally told told $3.50/lb and that my receipt showed that amount. He then proceeded to get offensive and start yelling at me that I was wrong and that rugs aren't fluff/fold. And that I, the customer, was screwing him over. After some back and forth, I then told him I'd call my bank. He yelled that I didn't have the time deal and he would take me to court, over a rug! I then walked back over to get my rug and asked the associate for the name of the person that had taken my information in order to understand the miscommunication. Before she could respond, Eric stomped in yelling that I was wrong. I respectfully asked him to stop yelling at me and asked him if he could cancel my card and he took my rug, fluffed and folded in a bag, back behind the counter. He then told me to pay in cash as he was trying to void my card. I told him I wanted a receipt of the cancel charge and I said I didn't have cash, and he said that he'd keep my rug until I came back with cash. He ended up failing at cancelling my charge, and wasn't able to void it so I proceeded to tell him to give me the rug and that I'll be dealing it with my bank. I got my rug as he continued to yell at me on my way out. Needless to say I won't be returning. I highly recommend avoiding doing business here! Regardless of their longevity in this area, this business screams disorder and hostility. The issue isn't about the cost, the issue is the manager and being able to train the employees of what they are telling customers the cost of their services and what each item will be priced out to. The issue is how the manager/owner is addressing customer issues. There's no need to be upset, yell, and threaten. Explain the situation, offer a discount, offer a coupon. The key to business is to to keep customers returning, not intimidating them. Getting aggressive is not the solution. The customer feels screwed over and then a 1-star review is the end result. read more