We switched to Perfect after a recommendation from a friend, after two other local dry cleaners destroyed several pieces of clothing and left our clothes with a terrible perfume smell (from not changing their fluid often enough, apparently). We've had nothing but excellent experiences here! Great, friendly staff, and all of the clothing has been beautifully cleaned and carefully packed with tissue paper and covers. Very pleased to have found a dry cleaner who handles everything well. read more

Great dry cleaner - have had nothing but good experiences with their services. Highly recommend!

Perfect cleaners gets out tough stains such as hair dye on clothes. The cleaning is always perectly prressed. Their tailor does excellent alterations. Love their green garmento bags to avoid using plastic bags. Highly recommended! read more

I wanted to try a more convenient cleaner. Went there for a fluff and fold. I will stick to poplin or other online cleaners which are way cheaper and won't cost me 100 dollars or more. Plus then I saw the reviews and think I made the right decision. read more

The Absolute Worst Experience - Avoid at All Costs Perfect Cleaners is anything but "perfect." I entrusted them with a brand new designer shirt, only to have it returned to me damaged beyond repair. What followed was an infuriating waste of my time, energy, and patience. Despite my repeated efforts to resolve the matter--including sending proof of purchase--the best they could muster was an insulting offer to cover only 50% of the cost. To make matters worse, I was dealing directly with one of the owners, Evan, whose behavior was shockingly unprofessional. His dismissive attitude, lack of accountability, and overall carelessness perfectly reflected the culture of this establishment. Instead of addressing the situation responsibly, he was rude, combative, and made it abundantly clear that customer satisfaction means absolutely nothing to him or to this business. It's bad enough that a dry cleaner damages your property--but when they add insult to injury by refusing to take proper responsibility, it speaks volumes. Their staff, much like their management, are unprofessional, careless, and astonishingly indifferent to the fact that they are in a service industry. If you value your clothing, your time, or your sanity, I strongly urge you to stay far away from Perfect Cleaners. There are countless other dry cleaners who actually respect their customers and their belongings. Perfect Cleaners has proven themselves to be untrustworthy, irresponsible, and unworthy of anyone's business. I've filed a small claims lawsuit against them which will be public record soon. read more

Been going here a few years, staff is really friendly and they always do an excellent job!

Terribly incompetent staff. Rude and don't pay attention to instructions. Destroyed clothing. Accepts full responsibility, yet wont make it right. read more

Everyone that works there is really kind. The price was a bit high but the cleaning was well done. I was concerned though, because I noticed that they have a plaque commemorating that they donate tactical gear to the Israeli Military. I am a pacifist and don't feel comfortable having my cleaning dollars going toward war. I emailed them asking them about the tactical gear, but they did not respond. I have since found a new cleaners. read more

Save your time... Find another dry cleaning establishment. They are not reliable at all. I moved to the area a few months ago and was extremely hesitant about looking for a neighborhood dry cleaner because I didn't want to be disappointed... I gave this place a chance. Twice already (within a month) I've had items that can't be found (takes at least 2 people scrambling) and/or aren't finished when promised. It's ridiculous. I'm still waiting on one item but once it's ready, I'm going to another place... can't get any worse so it's all uphill from here! Go somewhere else :) read more

I called Perfect Cleaners to inquire about their fluff and fold service, cost, and availability. I was assured the service would be ready by Monday, and I was given the cost. I informed them I would be coming in. When I arrived with my laundry, I was told it would be ready by 4 PM on Monday. I asked if 2 PM was possible, and the employee left to consult her manager. She returned and confirmed 4 PM, which I accepted. I also let her know one bag contained wet clothes since my dryer had stopped working. She left again to talk to her manager. The manager returned and informed me they could not take my laundry because I brought four bags and they were "at capacity." He then claimed I should have disclosed the number of bags when I called. Despite the miscommunication being entirely on their part, I offered to leave just two bags instead of four. The manager started making more excuses, claiming he would need to contact the owner for approval. When I asked why they didn't inform me of their supposed capacity issues when I called, he gave a nonsensical response that made it clear this was a failure of basic customer service. The entire experience was frustrating and unprofessional. Both the employee and the manager were rude and dismissive. The lack of communication, professionalism, and accountability is astounding. If Perfect Cleaners is at capacity and unable to take new laundry, they should be telling everyone who calls--simple as that. Instead, they wasted my time, made no effort to resolve the situation, and left me questioning how they stay in business with such abysmal customer service. Avoid this place if you value your time or expect even a modicum of respect as a customer. read more

Updated review. Not sure if there was a switch in management but it is an end of an era for me and this cleaner and I see the reason for the bad reviews. In the past month two cashmere sweaters have been ruined completely. I know modern Los Angeles thought is if you can afford nice things, you can afford to tip excessively and replace things people ruin for you and disrespect. It is as if I sent soft cashmere in and the sweaters were shaved down and heated into to scratchy oblivion or completely different sweaters were returned. I am switching dry cleaners and recommend you think twice before bringing in your garments here as their prices here are at an all time high and if you can afford nice things and high prices, you should go elsewhere with your money. I should have stopped coming when I asked for shirts to be laundered with light starch and the clerk told everything is dry cleaned and then she said "It won't save you money to launder them." It wasn't about money, it was about a preference to have shirts laundered and pressed professionally and not dry cleaned. I can ruin my clothes myself for much less. read more

Perfect Cleaners - Drycleaned - NOT laundered shirts with light starch and it will cost you extra - Sewing & Alterations Near Me - Los Angeles, California

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Third time's the charm! I stopped by this place because it was close to work and they have a parking lot. I was skeptical due to their mixed reviews but I felt like my sweater was a lost cause so I thought I'd take a chance. The damage? (See photo) I had worn my favorite white cardigan under a black cloth trench coat for a few hours. When I got home and took off my jacket, the color from the trench coat had bled into my cardigan. Instead of being a creamy white, it was now a grayish purple all over with the heaviest stained areas under my arms and down my sides. I came on a day that the main cleaner had gone home early and the manager told my they'd use a dye remover to try to clean it but that I had a good chance of getting it back to normal because the color was white/not patterned. I dropped the cardigan off and was told to come back and get it in two days at the end of the day. A few days later, it was nice that I got a text saying my cardigan was ready ahead of time. I arrived and it still had a tint to it when they took it out of the green protective wrap. They said the lighting was dim in the back but out in the sunlight, they could see my concerns and they'd give it another clean and I could come back in a few days. I returned for the second time and it didn't look any better. I asked them to bleach it and they explained that they couldn't bleach it without ruining the integrity of the garment but they'd give it one more try. I came back the third time to pick up my garment and success!! The cardigan wasn't in the condition I bought it but it was white enough to keep wearing. They also gave me new customer coupons! Not once did they give me any issues about re-cleaning the garment and I didn't have to wait when I came to pick up my cardigan. read more

Perfect Cleaners - Prices as of 01/2020 - Sewing & Alterations Near Me - Los Angeles, California

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Tailor ignored instructions for original hem on two pair of James Perse pants. Owner's son acknowledged mistake and said new pants would be purchased; only later to come back and say because it was only "slightly different" he would pay me $300 but keep the pants that cost $650. read more

Reasonable prices and great service quality. I have tried other options laces but keep coming back even though it's out of my wa read more

Brought in 1 blanket and 1 sweater. The blanket had a milk-dud spot of which I pointed out the second I walked in, guy brought it back to confirm said yes they clean take care, Great. Not so great when I picked up the 2 items the blanket still had the spot I went back to address the spot still on there. When I picked up again I received a notice that they are unable to remove the spot yeah because you permanently stained it into the fabric from the 1st process. Thank you for ruining a blanket that has been with me for 17yrs and holds sentimental meaning. Very Disappointed! read more

Perfect Cleaners did a FANTASTIC job pressing my wedding dress. I called around to at least a dozen other places but Perfect Cleaners was the only place that could turn it around in 1 day. The dress looked amazing and I'm so glad I had it professionally pressed vs ironing it myself. The cost was very reasonable especially for the tight turn around! read more

Perfect cleaners has great service and can clean items with difficult stains that other cleaners ignores. They made an old sweater LOOK BRAND NEW!! They did a beautiful job on a special table cloth and napkins that I inherited from a family member...I trust them. read more

Rude! I had a really expensive silk blouse dry cleaned here. I brought it back in when it was not cleaned properly, It happens, but the owner gave me a major attitude before even asking me how he could resolve the situation. Back to Sterling! read more

This is an amazing place It is the ONLY place to go to in LA They have fixed the toughest stains and are always pleasant and helpful. read more

MUST READ!! I have never in my life experience such horrible customer service. I came in to get a dress I bought for $500, to get shortened and the tailor ruined by shortening it so much, that my rear end was completely hanging out. (It goes without saying but this is not what we had discussed when I came in the first time.) When I talked to the owner (David) about it, he raised his voice and tried arguing with me about the fact that my dress was already "short enough" to begin with and that I didn't need to get it shortened at all. I felt completely shamed by David and felt I had to justify to him that I am only 5'3 and I need to get most of my things shortened. I will NEVER bring my business to this place again! I had to ask multiple times to be reimbursed for the huge mistake they made on my dress. David has multiple posts on yelp about how he is rude to customers and then attempts to help his reputation by commenting back, but there is absolutely nothing David can say to defend this one. You should NOT take your business there. DISGUSTING BEHAVIOR AND CUSTOMER SERVICE. read more

Perfect Cleaners is a far cry from "perfect." They consistently lose and damage clothing, citing system errors and blaming customers for the damage, while still expecting them to pay the full amount. Find another cleaner. read more

Very good and reasonably priced dry cleaners. They pay close attention to detail & have great costumer service. There is also a in-house tailor. read more

I generally would never write a negative review on business...however, Perfect Cleaners calls for it. #1 nearly every piece of clothing was returned to be redone #2 staff is rude and cover for the owner, David Suber #3 the owner takes NO RESPONSIBILITY for ruining items, and he doesn't want to talk with customers with legitimate complaints. Now this is owner is a businessman; he the owner of Effreys, Magnolia and 2 or 3 Perfect Cleaners. He knows this business and has bought the 2 with prior royal reputations, who treated customers Right! I just read some of the other reviews and my complaints were consistent about the staff, the owner and Shrinking expensive pieces! read more

This place is awesome I dropped stuff off yesterday and went today and it was ready and very reasonably priced and good parkinf

I've been going to Perfect Cleaners for years! Best cleaners and tailor in LA, highly recommend!

Unfortunately I have to rate this business a one star due to their lack of transparency on pricing. The price I was quoted nearly TRIPLED ($50 to almost $140) between the time I dropped off the bedspread and the time I picked it up after it was cleaned. When asked, it was explained that it was because my "bedspread" was actually a "comforter" and was a higher cost to clean, however this was not disclosed to me when I dropped off the item. This is pretty disappointing - I had been looking for a new dry cleaner, as my local place has gone out of business, but I can't support a company that takes advantage of people like this. It's no surprise they have such low ratings on here - lesson learned that I should have checked Yelp first. read more

Perfect cleaners is definitely not that. I can see why they only have 3 stars. They have lost some of my clothes over the years as well as damaged them. When confronted they are very defensive (maria). The customer service is terrible. They lost my regular business. They don't seem to care (Evan) read more

Certainly the most expensive dry cleaner we have ever used, so be warned. Unfortunately we have been 3 times and every time the items have not been ready when we were told. The then required us going back to collect the next day. Cleaning quality is good but if I pay a premium then I at least expect things to be done on time, especially with an important service. Also went to get alterations but again that was so expensive and would have taken over a week. Much better place up the street read more

First time here. I'm new to the neighborhood and perfect cleaners was recommended. I was very happy with their customer service. The prices are reasonable for the high quality of cleaning. My husbands shirts came out perfectly. Light starch was light and ironed beautifully and the dry cleaning was great. There was no chemical smells. I'm so happy to have found Perfect Cleaners. read more

I am so disappointed with this company. Initially, I thought it was dream come true to find a business that was consistent, and courteous, and took responsibility for their business, you know an accountable business and organized. After all, we trust our precious items to them. We trust our beautiful gowns and skirts and dresses and funky tops. But, I'm not sure if they got a new person in, someone who liked my style, or what happened, but things started getting lost. Disappearing into thin air. First one item, then other items. Not cool and not bueno.. I can't upload photos because items are in someone else's house, certainly not mine... Sad day indeed! Peace out. read more

To begin with it's the first time I'm leaving a bad review, I never do this. But my experience with this business is terrible. Charged $109 for steaming a shirt and two dresses. And this is considering that they told me it would be $45 when I came drop them off in the morning!!!!!!! Not sure how it ended up to be $109, no transparency whatsoever. They explained it as "miscommunication". In addition to this, they said that everything will be ready same day by 4pm. When I came pick it up, I was told that it's not ready yet so I had to come back for it later. Finally, my dress looked as wrinkled in the bottom as when I gave it to them to "steam". Terrible service, they definitely don't value their customers and I'm never going their again! Stay away from that place. read more

Best dry cleaning and alteration in town. I have been a customer for over a decade and not a single garment damaged or lost. To top it off, their tailors are top notch, from minor fixes to major size alterations the quality of work is second to none, not just compared other dry cleaners but also to the best tailors I worked with. I highly recommend! read more

Always do a great job, call me or let me know if there's a hole in a sweater or a button missing. No, they're not the cheapest in town but their dry cleaning is excellent (white shirts are white). And employees are smart and attentive. read more

Not so perfect Cleaners As a new customer it was nice to get a yelp discount on my first order. Granted a shirt had to be repressed as it was obvious they missed it, which ino big deal because they re-did it within 24 hours. The second time I brought in clothes they proceeded to put creases in my pants when I specifically requested no creases and it was noted. They also put line marks on my pants I don't know if it was a burn or from the pressing. They tried to tell me my pants were already damaged but funny how they were brand new pants that had been pressed previously by them. They claimed that there was "stress marks "on my pants when I showed them there were no stress marks, they pushed back and when I looked at their notes it said "stress marks on the rear of leg" but the issue with my pants were on the front. They tried again and one pair of pants came out fine and sadly the other didn't. They tried to claim that my pants were damaged when they were not at all again they were brand new pants probably two weeks old While I'm very patient when dealing with mistakes a service provider makes, what I don't appreciate is them trying to blame me for their mistakes. It seems they mark close damaged when they're not. If the issue only happens once, ok bit there were issues with both orders. Sadly this new customer, is no longer going to be a customer at all. read more

This was my first ever experience using a dry cleaner, and to be honest, it didn't go great. I brought in some clothes that had gotten oil all over them from careless airline employees mistreating my baggage once it was checked under the plane. Since the clothes seemed like they needed to be taken care of by professionals, I decided to bring them by to Perfect Cleaners. The lady at the front desk assured me that all of my clothes should be totally fine in a situation like this. She told me oil/tar tends to come out on simple cotten shirts very easily once dry cleaning solution is applied. The one article of clothing her and myself were most worried about was a wool jacket that had quite a bit of oil on it. So I came back a few days later, once my clothes had been cleaned to find out that mostly all of them came out okay, including the wool jacket, which I'm very happy about! However, an expensive shirt that I had just purchased, and quite literally had worn once, had been stained with white bleach from an attempt to get the oil out! So instead of cleaning it, they permintly damaged it... I asked what we could do about it, and the best I got was a $6 store credit... this shirt was over $100. If the wool jacket had been ruined it wouldn't have bothered me, because we had talked about it prior to getting the clothes cleaned, but since the shirt was supposed to be fine, I didn't appreciate the way this was handled. At this point I felt a little uneasy about the service and was fairly certain that I deserved more in return considering they didn't take care of the shirt as intended at all. Finally I got home and took a good look at all of my stuff that I had brought them, only to find out that a sweatshirt that I gave to them shrunk considerably in the sleeves! So at the end of the day, two items I brought them got ruined and all I got was a $6 store credit! I'm very disappointed considering both the oil spill, and the bleach stain/sweatshirt shrinkage were not my fault, but yet I'm the one paying the price for all of this! read more

Perfect Cleaners - Shirt with bleach stains - Sewing & Alterations Near Me - Los Angeles, California

Perfect Cleaners always does an outstanding job with dry cleaning and tailoring. Everyone there is so pleasant and professional, they are the best!! read more

Perfect cleaners is amazing! I have been taking my clothes to perfect cleaners for 4 years and they always do an amazing job. Their staff is so nice and their turn around time is super fast. I tried using a lot of other cleaners in west la and they'd either be slow, too expensive, or leave stains and smells on your clothes. Perfect cleaners really gives a 5 star experience and I'm a customer for life! read more

Great work on all my bedding, and everything smells amazing.

They have regularly misplaced our clothing and delivered other people's items to us. This should be a seamless service that has turned into a headache trying to keep track of missing items and incorrect or missed deliveries. We went with them as we wanted an environmentally friendly cleaner, it's a shame that their operations are so flawed. read more

Recently moved to the neighborhood. Gave them a try because of location and nice looking facility. They promptly shrunk about $2K worth of dry cleaning. Won't be going back. read more