SO...this was a hard review for me due to so many cons and pros. Beware: This is a long one!
I'll start with the Cons. For me, at least, this was NOT a customer-friendly place.
When I discovered that they had these 2 items that I have been dying to try for awhile now (namely, the "Japanese Souffle Pancake" AND "Mille Crepe Cake"!!), I did everything I could to squeeze them into my short trip to Salt Lake City, Utah.
Well, unfortunately, things weren't so easy. For their Crepe Cake, you have to first place an online order way in advance and pay for the item/items. Then, you have to pick it up after 5 pm. Well, my plan was to stop in around noon to have my Souffle Pancake, and while there, pick up the Crepe Cake. With that in mind, I emailed them (via their website) many days ago, requesting a Friday noon pick-up. No response!! So I call the place directly, and spoke with a lady (who turned out to be the Manager or an Owner...and happened to be there when I visited), who basically said YES, I CAN have the Souffle Pancake at noon on the day of my visit (Friday), but that NO, I can't pick up the Crepe Cake at noon (though I requested this way in advance via email). That meant I would have to uber back to this place on Saturday. BTW, time is precious while you're traveling, and to do this for a frickin' cake?!?
That's not all. Now comes the big runaround with the almighty "Japanese Souffle Pancake". I show up at noon (as I called in advance) to finally feast on this "dream" cake, and this cashier tells me that I have to come back at 3 pm since nobody was there to cook this special item. WTF?!? I told this girl that I just talked to someone on the phone prior to driving over here, but to no avail. I was furious, but stayed calm...and sure enough, I returned calmly at 3 pm. Then, ANOTHER Cashier tells me that I have to return at 5 pm since there STILL wasn't anyone to work up this special Souffle Pancake. O-M-G, I was just about to lose my cool when luckily, this lady that I talked on the phone happened to hear me...and told the Cashier to go tell them to go ahead and make these special items for me (both items!). So surely, it was completely possible...they just weren't willing until the boss lady asked them to do so. Again, WTF?!?
I appreciated this lady for stepping up and honoring her word (over the phone)...but what was all this runaround service beforehand...of all the obstacles to get these cakes?!? Online ordering, special pick-up times, no-show cooks for the Souffle Pancake, etc. etc. So NO...I was NOT happy with their so-called service up to that point. Of course when the lady asked the cashiers/cooks to go ahead and do this for me, they hopped to it. Honestly, I was glad it worked out for me...but at the same time, I was quite ticked off. Again, what a monumental pain it was for me to get these treats! LOL??
OK, so I wrote a book lol. Let me now get to the Pros, and I'll make this part as short as possible (if that's possible?).
SO...after much painstaking this and that, I finally ended up getting my "Japanese Souffle Pancake" AND the "Mille Crepe Cake" (both in Matcha Green Tea flavors)...and just WOW. Both were just breathtakingly DEEEEE-Lish. In fact, the Souffle Pancake almost had this other-worldly texture to it that was just too much (and Yes, it jiggled!)!! My only complaint here was that the Souffle Pancakes weren't as smooth, plump and pretty as the ones I've seen from NYC and LA...but I guess just the fact that this SLC eatery HAD them, I'll count my blessings. They added some fruits and whipped cream, along with the Matcha Green Tea syrup to add...and it definitely improved the aesthetics (and taste!). The Mille Crepe was also equally amazing. Though a tad creamier than I had hoped, but the crepe texture and the flavor were just amazing!
BTW, I also tried their Vanilla Milk Tea with Boba...and it was just OK at most.
In short, both Souffle Pancake and Crepe Cake were beyond delicious...but it sure was a royal pain getting them. If based strictly on the service I got prior to getting these cakes, I would rate this place a 1-2 stars, but the cakes themselves were 5-plus in my book (in terms of taste, but not as high in terms of presentation)...so guess that makes my experience here 3-4 stars? Amazing selection of desserts, but WHAT a PAIN. read more