Worst car rental experience I've ever had. As a former Flight attendant for American Airlines I've…read morerented many cars. Yet the incompetent lazy woman who assisted us over the weekend makes me dread ever having to rent a car again. I mainly wonder why on earth she's even needed and it makes sense as to why we are using so many machines these days. She had a computer for absolutely nothing. Made us redo our booking ON OUR PHONE because how dare she lift a finger. Then she's over at the hertz desk flirting with the guy there. Took an hour to get our car after already having the reservation. Informed us of deposit AFTER we did all the booking for the second time on our phone. Took her forever to find keys because she was too busy flirting with hertz guy WHILE SHE HAD CUSTOMERS AT HER DESK. Lady was a waste. Kept saying it's company policy. She did nothing but hand us the keys. A machine could have done that. Smh. Don't use this rental service! Go with the hertz. Everyone seems to like them. Even the national lady.

Renting a car typically is never a fun experience. There is usually some hassle or even fear of…read moreunexpected charges, but my experience here at National was none of that, honestly. It was probably the smoothest rental car experience I've ever had. I booked a rental car for my time in the area. I tried getting the car a day early but unfortunately there were none available- which was my bad, not their's so the next day I went back and talked to the woman who waited on me. She confirmed my order immediately with the information I provided. I gave her my return date and when I planned on returning the car and she told me to just keep it until my flight time since they charge for the 24 hours, which was super helpful to me and saved me another uber ride. She made sure I had a clean car that fit my tall body. Returning the car before/after hours was a breeze as all you have to do is drop the keys in the slot inside the terminal and then head up to the ticket counter for your flight. There were no hidden fees. No surprise charges. I had my invoice about an hour after they opened (before I took off) and I was all set. I have nothing negative to say at all. The car was the cleanest rental car I've had in my experience during COVID or prior.

I rented a vehicle on May 28. Had the best experience here!! Showed up after my flight originally…read moregoing to Budget for a rental. Budget didn't have my reservation and he sent me away saying they couldn't help. He even asked me to move out of the way. I was so embarrassed in front of a ton of people. I was panicking. My husband was graduating from his Naval Training and I needed to get there. I knew enterprise had never let me down before so I grabbed my phone logged in, selected the vehicle and within minutes I was standing at the enterprise counter. She greeted me with a smile and said she would be happy to get me into a vehicle. Just her kindness alone felt like a needed hug compared to the rude Budget guy. She set me up with a really nice car and congratulated my husband. She took the time to direct me where their lot is. Right across the street, you can't miss it! She has no idea how she saved me from breaking down in that airport. She was my saving grace!

They didn't have the car I wanted so I had to take Lamborghini The girl behind the counter didn't…read moreknow what she was doing and whispered to us disparaging remarks about the woman in line behind us. When finally we finished the reservation, the girl acted like we should know where to pick it up and gave us shoddy directions. The car was okay and got us where we needed to go but smelled like cigarettes. When we returned the car, I left my sunglasses inside and although I called four or five times to see if they had found them, I was told each time that they'd look then call me back. They never did. Overall, nobody there seemed to know or care about what they were doing. I won't rent from them again.

Rented a car for the weekend on 5/22. When I got home, I realized the car had a headlight out. I…read morereturned the car the next morning. I was told that he pushed my refund through while I was there and I would have it on 5/27. Today is 6/11 and I still have not received my money. I've made several phone calls and the guy keeps lying.

this place is horrible. I reserved a car 2 weeks in advance the car was old beat up and dirty. 1st…read morecar they gave us was a 2007 Rav 4. it's wheels were bad when driving it rattled really bad. We go back and they give us a 2010 Mazda. so dirty and it stunk like it wet dog. It was so dirty that we had to use wipes to wipe it down. The lady was so so rude. all She said was I can take you back to the airport. Customer service was horrible. I will never use Ace Car Rental nor Nifty car rental. I wish I was able to place a video even the top fabric of the car was filthy. I was so mad!!!

Very friendly staff, and super helpful. Renting a car was a necessity and they made the process…read moresupper easy

We loved the convenience & the service of this Avis. The manager lady was so nice. The car/SUV was…read moreperfect for me & my mom who is in a wheelchair. The car was handy to have to explore the area. It was great to be able to pick it up & drop it off at the same hotel where we were staying.

This avid location has always been easy to use to get a car for a day or 2 while in Mississippi…read more This day we worked with Billie he was so friendly and took great care to get us in a car and on our way. Thanks Avis let our shopping adventure continue.

Me and my husband recently traded in our vehicle and Hannah was SO amazing throughout the whole…read moreentire process. She was extremely helpful and patient! We appreciate her willingness to get us easily in and out of the door. We definitely recommend her as your next salesperson! Very professional and welcoming! Give that woman A RAISE!!

Had two toyotas get the same trans service and the prices were different same teans same advertised…read moreprice..they charge weird fees and none are consistant. But toyota has you for repairs if you want the car to last

DO NOT use this company. Period. Unsafe, old, nasty vehicles and a SLOW process to boot. Worst…read morerental car experience I have EVER had in 40+ years of renting vehicles.

Quick check out and decent cars. They wanted to charge $15…read morea day for my wife to drive the rental While I had it. They charged $36 a day for the rental insurance that was top of the line. The car was just across the street and the drive through was simple.

What a joke! Made a reservation online (like everyone does in 2023) when I arrived I was told " I'm…read moresorry but we're not like the other locations" we don't allow same day reservation and the bypass the line also during apply. As a presidents circle member my advice is: you should fire the management.

I have used the Tennessee avenue location for over 8 years for business and pleasure and they don't…read moredisappoint. Even when the insurance company unexpectedly total lossed my car that was in a local body shop, enterprise suggested I buy a car from Enterprise Car Sales. I selected one of their cars and bought it the next day. I wI'll always give this location my business. Joseph

After a bad experience I have to say that they have done a good job since, I was car less a lot in…read morethe last few months and they took care of my needs and they deserve better than a single star.

They are absolutely terrible. They stuck me in a hybrid and billed me an outrageous amount. I…read morenever even asked for a wanted a hybrid. Then they billed me for a crack in the windshield that was already on the vehicle when I got there. Do you think that they singled me out to make angry. Well I am!

**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)**…read more In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled. **First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade. **Second Rental**: Approximately three weeks later, I made another reservation. This time, upon arrival, I was told there were no cars available at all. No prior communication or effort was made to notify me of this issue in advance. It is highly unreasonable and unprofessional that three agencies operating under the same corporate umbrella--Alamo, Enterprise, and National--failed to fulfill a reservation made online on two separate occasions. A customer who takes the time to reserve a vehicle online reasonably expects it to be ready upon arrival. If the reserved vehicle is unavailable, the company should extend the courtesy of notifying the customer in advance and making alternative arrangements. To date, I have contacted the manager by email Calvin French and Chris Gomez and am awaiting a response. I will provide an update if or when I receive one. However, it is deeply disappointing to encounter such poor service, particularly at an airport location where reliability is critical. This level of service from Gulfport Airport's car rental agencies reflects a lack of professionalism and accountability. Improvements must be made to ensure customer reservations are honored or, at the very least, that customers are informed promptly when issues arise.