I would not even give then a star!!! Terrible company run run run away from this joke of a business.. i paid online they took my money and said no cars so i had to go to another rental car company.. but thry did not return my money and told me that it wouls be a $55 cancellation fee. I did not cancel . Talked to another person he said if i didnt pick up it would reverse NOPE!!! talked to another petson and since ot has been mpre than 48 houts THEY are keeping the whole thing!!!!! No car no money no more... run away ppl read more

I rented from Hertz, Avis, Budget and Enterprise, all of them have 24 hours full refund cancellation policy. Dollar Rent A Car is the only one which charges $50 for cancellation. That's just NOT right especially, due to my uncertain schedules, I made two reservations and were both charged for cancellation. What a bomber. Suggestion: If you are not 100% sure, don't reserve with Dollar even if their price is cheaper read more

This is a review about Moses at the Tucson airport. He was super kind and friendly when we returned our rental. The personnel at the check in were not friendly or helpful. Moses did a great job representing Dollar rental. read more

Not a large selection over a holiday weekend, but I took advantage of a deal for an upgrade and left the lot in a convertible. The cars were more beat up than I've seen at rental car places. Many we're scratched or dinged. There wasn't an attendant outside to inspect the car with you, so you better hope they believe you upon return that it came that way. The employees that helped us were very friendly. When we returned the car, it was easy and no hassle. Heck, I even received a compliment. Talk about going above and beyond! There are a couple gas stations near the airport at good prices. Keep your receipt because you have to prove you for gas within 10 miles radius. Dollar, you've got my vote! read more

Dollar Car Rental - Car Rental Near Me - Tucson, Arizona

The absolute worst experience I've ever had!!! I had realized I left my purse in the car within two minutes of getting into the airport and immediately went back to the car, where I was treated extremely rude by Seth and Adrian and was told "We don't take items from the cars". Seth and Adrian were the two employees who stole my purse. When I went to the Hertz/Dollar Rental desk to speak to a manger, an extremely rude woman (who wouldn't give me her name) told me "She can't help me because I'm accusing her guys of stealing". Seth and Adrian were responsible and looked terrified and bug eyed when I went to talk to the manger. I had missed my flight by this point because my ID was in my purse. It wasn't until I called the police to file a report that my purse was magically found in the back. Their customer service was incompetent and extremely disrespectful. I will never be using this company again and recommend you don't either. read more

Booooo. Approximately 35+ people waiting in line for both Dollar and Avis combined with 1 poor dude at the counter.

Worst experience ever, no thanks to Joseph at the counter. I pre-paid a rental for my wife to pick up in Tucson. Joseph at the counter tried to sneak the insurance by, asking my wife to initial here here and here after she told him no insurance. When she saw the extra $200 added she questioned it, then he changed his tune. He started to become rude, and when she figured it out she asked him to remove the insurance and he did. NEXT, I reserved a Toyota Corolla or Similar, and she was given a Kia Niro EV. Ok cool an EV, in a town with very little charging infrastructure, but hey you do you Dollar, I understand it is not always the same model. NOBODY there to help her get the car and get acquainted to the EV. OK, cool, one more strike against Dollar Rental Car. Also They tell her that she needs to bring it back with 80% charge or we will be charged a fee. 20 minutes later, 20 miles away from pickup she gets a warning that the battery is 15%!!!!! Are you flipping kidding me with this Dollar Rental Car? Now stuck trying to find a charging station, and when we do we may have to tow the damn car to the charging station. As soon as this piece of garbage is charged we are returning it and we will rent from another company. #DonewithDollar read more

Due to COVID we needed to change the name on our reservation. When arriving to the desk the employee told us that the person on the reservation needed to be there to change the name. When I stated that the person was COVID positive and could not travel they stated there was nothing to do. I further said that we had been trying to call for the last two days with no answer. The employee then told me that it is not their job to answer phones and they do not answer the phone at that location. When I then asked how we can cancel the original reservation and book a new one under myself she again said we would need the original booker present. When I again said they had COVID and should not be in public she did not understand what COVID precautions were. Further the car we were given was broken with blinkers out. I never received a final receipt from the company. I would give this 0 stars if I could. read more

Worst experience renting from the Tucson airport location. I was given a dirty car I had to clean before leaving on our trip. There were candy wrappers left all over the back seats which I took pictures of, floors filthy and not vacuumed, sticky stuff all over back seats. Arizona is hot and I had to clean this before leaving on our trip. When picking up the car I did not think to check all back seats of the SUV before leaving I assumed I would be given a clean car. Five days after dropping off the car I was charged an additional $400 and a message was left I had not returned the vehicle which I had. I had bills trying to clear my account and as a result of there second mistake I'm needing to call these companies to see if they can waive the fees as this was not my fault. it's Saturday so I have to wait till a Monday to call my bank to see if they can do the same. The car rental company wipes their hands of this and says I just need to explain this to my bank and provided my an email if they do not. Then the insult of telling me they will give me a $25 credit for the inconvenience. Thank you for paying me $25 to wash my own rental. Do not rent from this company, worst experience ever not to mention all my time wasted trying to resolve. read more

Don't book through this dollar. Long line taking the worker 7-10 minutes to process each car. Yes, I am timing him. A lot of talking and not enough efficiency moving people though. Average wait time is 45-60 minutes. read more

While my trip to Arizona was the best, the service at Dollar Rent Car was horrible. I was so happy to finally arrive here and then I was greeted by a bitter employee with a bad attitude. He barked the instructions and rolled his eyes when we had questions. I was a surprised. Then when we said that we wanted to decline the insurance CDL he processed to engage in fear mongering saying that they no longer provide the certificates in their car and that we were driving illegally if we declined their expensive $20 per day insurance. When that didn't work he was trying to bully us. Really weird. I stood my ground and said I would go nearbye and print my proof of insurance American Express Insurance at a hotel. We finally got our car and because of the fear mongering I've been worried about the car since then. How sad! Lesson learned, bring your proof of insurance and rent somewhere else! We called CS to extend our rental by 1 day and the charged $90 fee. The CS also had an attitude. I guess poor service and low end employees is the norm at this company. My rating is one star too many. read more

Ok this is the second dollar rental in two weeks I've been disappointed with. The issue is not with Tim the front desk guy - he's friendly and tries to help. He has always been approachable and reasonable. My frustration (this time) is dollars silly credit card policy. I'm a dollar express member and my expiration date changed on my card (corporate card by the way) and I forgot to update my member express profile. No big deal right? Because dollar tried to run it the day if my arrival it didn't authorize because of the date. Ok Tim updated the profile with the new info. The problem is dollar had a policy they can't use the same card in the same 24 hour period. So now I had to use my personal card because of a silly policy. As normal my car was higher mileage with about 26k and in decent shape. Unsurprising the "maintenance required" light was on requesting an oil change. The car was semi clean although there were specs of stuff around plus a giant spill of OJ or something in a compartment not cleaned up. The vehicle also had some type of satellite communication system that constantly blinked red, yellow, or red. Not a big deal except at night it is distracting. In the end this is the last time I will be renting from dollar. After several trips and rentals there has always been an issue with something. Wether wait time at the counter, inefficiency of getting Mexico insurance, cleanliness, mileage, or ease of rental I'm done with dollar. My recommendation is pay the few dollars more a day and get better service, quality, and vehicles. read more

I was charged over $200 for services that I declined. I made it very clear that I did NOT want the extra service. I did not read the fine print. The clerk understood what I wanted, but I was charged anyway. Definite rip-off. read more

Super pushy. Trying to get us to rent a more expensive car. Relentlessly using scare tactics to sell us additional insurance. I have been renting cars at the airport for YEARS. No more Dollar rental for me. read more

Terrible service and business practices. Asked for a one week rental for the cheapest vehicle they had. The daily rate was $16, but the coverage for basic liability was more than twice that and I couldn't argue the rep out of including it. When I checked the vehicle there was a lot of scratches so I asked for a damage form to document it and the desk rep scribbled a note on the envelope and said its fine. They might not mind the damage but I know too well when they want to charge me they'll use that to their advantage and ask why I didn't document it prior to leaving the lot. The vehicle was only half full despite the contract saying I had a full tank so getting more fuel wasted more of my time. After 48 hours I returned the vehicle with under 30 miles of driving on it. My job had offered to pay for my car but when I turned it in I was told that. When I got the final charges it came to over $150 for a two day rental even though I was quoted at $350 for 7 days. That math didn't add up so I brought it up to the front desk and he took a look at the receipt and dismissively said "it's right you should have kept it for a week". Then I was told its my fault for not filling the car up. I pointed out I drove to the hotel and back and that's it and was told that's too much to not fill it up despite it being less than a gallon. At some point you think a company would stop looking at charges itemized on a receipt and realize they are gouging a customer for a few bucks over nothing and make an effort to lower the final cost so they could retain a customer. I will NEVER rent from this company again. Every time I asked the desk if there was a way to make the cost more reasonable I was dismissed and told "that's just what it costs". $150 for the cheapest car a company has even with coverage should be less than $100 read more

the counter staff was great. I'm terrible at checking receipts because I'm too trusting I guess. then I found out that I was charged and extra day insurance because I turned the car in "late". how late? SIX MINUTES. the lady at the counter told me the mgr would probably credit the amount back to my card and to check for the refund......in 4-6 weeks. not again read more

I arrived at the rental center at the Phoenix airport ready to get on with my vacation. I was about 20th in line with 6 agents checking people in. This is when things got very slow. All of the agents but ONE left. People in line behind me started to bail and go to other car agency's. I spent the next hour waiting to get to that agent. I will never rent from dollar again. read more

Dollar Car Rental - Car Rental Near Me - Tucson, Arizona

I have a great experience every time I use these guys. I've used Dollar for years. Don't understand all the bad reviews except that people must abuse the vehicle and not want to pay for it. I didn't get insurance. Still no issue. They were open early and I was on my way . Funny how I never have any serious issues . Great equipment and staff. Thanks. read more

Dollar Car Rental - Miss this little feller. - Car Rental Near Me - Tucson, Arizona

I had booked a hyunday accent with dollar in Tucson, AZ, airport via a German car rental organisation. Everything went smoothly, even when I could pick up the car only the next day due to a missed flight connection. The staff was very friendly and helpful, the car excellent. All insurances were already covered inclusively by the German organisation. Perhaps this is the main difference to the negative other reviews. read more

Absolutely terrible customer service. DO NOT use Dollar or Hertz, especially if you're a service member. Trying to get your final invoice/receipt is almost an impossible task. read more

Worst customer service in the business. No one will answer the phone, can't leave a message because the mail box is full.

What I liked: The fact that we rented a car- that's about it. The Nissan Altima was a decent choice that we made.  What you didn't like: The employee confused us a lot on the pricing of the rental. We had reserved the car online a couple days before pickup and she didn't even know what the charge was and I had to tell her. I was charged 3 different amounts on my credit card which made no sense. I do understand the hold fee but other than that it was confusing. She also offered us a Chevy convertible but didn't mention that it was $100 more until I asked her - not cool. I opened the hood when we got to San Diego just to check on the vehicle and found the washer fluid cap was off which I put back on. Upon turning in the rental we were told the final amount which didn't make sense either. I doubt if we'll be back to Dollar in the future unless they can be more clear on charges etc... I showed 2 coworkers what my charges were and they didn't understand the logic either. I'm going to let friends know to stay away from Dollar because of the confusion - when renting a car the charges should be made very clear up front because some of us have a travel budget so I wasn't sure if it would impact my budget because I wasn't getting quoted an exact amount. read more

Worst rental ever. Why have dollar rental car if you are going to use Hertz to do all the work for you. They closed out my week long rental the day after I rented and then refused to let me extend because it was closed out. I hope I never have to deal with this company again!! read more

The service to a disabled veteran at Dollar Rent A Car Tucson Intl Airport (TUS) 7275 S Tucson Blvd, Tucson, AZ 85756 Driver Name: Carol Hansen Dollar Rent A Car Confirmation Number: J5452804184 You all wouldn't accept her social security mastercard after she had even called and checked the day before she traveled. She's traveling alone in her sixties to go help her brother who's in the hospital with the car already paid for and she gets turned away over her card for the deposit?!? When she called to check nothing was said about any of this. Her card is a government issued and filled card. She is a disabled veteran and dealing with an immensely stressful situation and was stranded in an airport! This is unacceptable and should never had happened. The car was prepaid for and she had over $400 on the card for the deposit- that she had called and double checked about the day prior to her travels. She should have never had to deal with the stress of this on top of what she's already managing. This is completely unacceptable treatment of a guest, let alone a disabled veteran traveling alone! read more

Apparently they were running a special in prices so everybody at Tucson airport was renting from dollar...but they didn't bother to staff the desk with more than one person. Long and slow line to get the car. read more

This was our first and last experience with Dollar Car Rental. We are regular travelers and rent a car at least once a year, so we're familiar with the policies and processes of various rental car companies. The representative we encountered at this rental desk was extremely aggressive in her attempt to sell us extra vehicle protection. It went beyond anything we'd experienced at any rental car agency previously! She was demeaning and insulting, and it was a battle to acquire the keys to the car we'd paid for and shut down her attempts to belittle us for refusing the extra insurance. I'm not paying for service when I rent a car, but being reduced to tears is not how I like to start a trip. I guess we looked young and dumb. Easy targets for her? I discussed the situation with a very nice manager, but I don't think anything will come of it. The car itself was great, but so were all the cars we've rented at other companies previously. I learned my lesson about choosing the cheapest option, and next time I'll pay the extra $30 to go somewhere else. read more

I used an online site ,Travelocity, where I was charged in full and never refunded for a 400$ SUV rental that was unable to be used due to my low credit? (660ish) Which I've been trying to improve constantly now, plus I've rented from the exact company before and had 0 issues. Shouldn't these 3rd party sites that charge you for a rental car be running this information check to make sure you are eligible before you fly cross country and look like an idiot. They tell me on the phone at travelocity that debit or credit was accepted and they charged me in full, then as soon as I get here I'm told there is a 100% non refundable 500$ charge for using a debit card. This was the moment I began to think some sort of scam was going on with one of the employees. I then went to Avis about 200 feet away and was able to rent a car with a debit card no problem, no credit check. I still was never refunded by Travelocity or by "dollar rentals" don't trust either of these companies read more

BAD CUSTOMER! NOT CUSTOMER ORIENTED AT ALL! The older man that works Sunday morning is horrible, he argues with you, gives you attitude in front of his boss. You can tell he does it often, I will no longer rent there due to him; I believe his name is Scott, however the company should get rid of him, they will continue to lose business because his poor customer service! I told him I will be leaving him a review he said I look forward to your review in front of his boss ! Terrible stay away from this PLACE !!!! read more

This car rental was part of a travel package that we scheduled using AAA. I have never used Dollar Car Rental, so I thought I would see how it was. The good part was the car worked and it was decent on gas. However, everything else was kind of a joke. We reserved a mid size car and when we arrived none were available. So I settled on a economy model and they sent us out back to pick it up. When we went out there, the car was not available so we had to go back into the desk. By this time there was a line 6-7 people deep and one person at the counter, because the other one went to lunch despite the line forming. After waiting for about 10 minutes, the couple that was next in line let us go in front of them so we could get the mix-up straightened out. While we were waiting the people at the counter had rented a van, and Dollar did not have a van for them and they were trying to get a refund so they could try another rental company. For some reason the lady at the counter was having trouble doing a refund because she had already taken their credit card to pull up the reservation. It turned out that Dollar did not have a car for us, so they sent us to Hertz and they supplied a car. The only reason this gets a 2 star is because the car was ok, which is probably because it was provided by Hertz. The bottom line is that I will never use Dollar again, nor accept a AAA travel package that includes Dollar. read more

Returned a car on 8/4/19 to the dollar car rental at the Tucson airport, didn't realize my cellphone, headphones were left in the rental car. Called multiple times and talked numerous people who didn't have a clue how to help me or were no help at all. Then get a email stating the cellphone and headphone were not found= both items were taken by an employee!! I'd inquiry into it but wouldn't get any answers just a bunch of excuses and definitely won't get my items back. read more

I was given a car that is completely different from what I reserved. Not only a different make/model, but a completely different class. The gas tank was almost empty. Terrible experience. Not recommended. read more

I have rented more than few cars in my time, but this was my first expierence with Dollare Rent A Car. I agree with the review from JM C., you will be happy with price at first, but by the time the add on all the other prices, your not getting a deal at all. The name should definitely not be Dollar Rent A Car! I found the staff at the pick up location (Tucson Int'l Airport) to be moderatley helpful and the drop off staff (Sierra Vista, AZ) to be nice. The car was in okay condition, nothing to be excited about. Usually driving a rental car can be kind of fun because it's not your car you drive everday, but the Echo I got was very lackluster. Also no free upgrades like I have gotten in the past with Enterprise. Overall... to over priced and I will not be using Million Dollar Rent A Tiny Compact Car again. read more

What a disaster. I had a reservation as did a half a dozen people around me and there were no cars. They charge for a second driver. I was offered a bottle of water for my inconvenience. Forty minutes and still waiting. read more

Quite possibly the worst customer service around in any industry. I'm not one to often complain, but this company is deserving of every bad review to be found on yelp and elsewhere. Do yourself a favor, look elsewhere for your car. Those extra 50 bucks you spend elsewhere will save you a massive headache. Horrible. Absolutely horrible. read more

I turned my car in & looked right at my sunglasses on the passenger seat. I got my bags out of the rear seat & was approached by the return agent who started asking me questions. That was enough distraction at 6:46AM that I forgot my sunglasses until I was in Dallas 3 hrs later. I telephoned & was given run around about procedure how to report a lost item. Property Staff wasn't in for next 2 business days. I filled claim but was told nothing was found. Between return & clean up area my sunglasses disappeared! I returned to location 10 days later on another trip & got same reply when I asked for a more through search. I will now file a police report for theft. It is very possible this location has less than honest employees. read more

I use autoslash, the best car rental site out there. I've used them multiple times all over the US, including driving through Canada, and car rental companies honor my discounted rate. But this time, Dollar disputed my rate, would not honor it. I spoke with the manager at Tucson International location and Joshua was dismissive, didn't care, seemingly unfamiliar with discounts, and a very rude employee. I'm in the people service business so when I meet an employee who does not represent a company or displays rude behavior on behalf of a company, I want Dollar to know. There are many good people looking for jobs out there. Joshua, take behavior classes and grow up! I'm off to other rental companies and will never, ever send anyone to Dollar. read more

I wanted to express my disappointment at the Tucson airport location. I made a reservation earlier in the day for a vehicle. My flight was delayed, and I was 1 hour late for my reservation. The attendant at the desk stated that since I was late and did not call, I had lost my reservation and my car was given away. She suggested I upgrade for an additional fee. This was my first experience using this location, and I will not be returning. I suggest others look elsewhere. read more

Bad customer service. Tried to charge me 250 for a dirty car return. It was dirty but 250? No thank you

How does a car rental business not have any cars to rent?? Or know when they are going to have a car available?? I reserved a car over a month ago for pickup at the Tucson airport Dollar rent a car on August 13th, when I got there I was told there were no cars available, and they (Dollar management) had no idea when they would have ANY cars. What kind of crap is this?? I'm never renting from Dollar anymore!! read more

I was recently in town for 4 days on business and booked a rental online and I rented a car from Dollar. I prepaid online as a part of my travel package through a popular online travel service. The process went smoothly enough, but the attempts at trying to get me to buy their insurance felt more like a timeshare presentation - they wouldn't give up. I was told over and over how much I would owe if anything happened to the car, how my insurance might not cover it, how I would have to immediately pay for repairs, etc. They also told me people drive differently in Tucson and many renters get into accidents. Sorry, I live in the San Francisco area - Tucson drivers are tame by comparison. I declined everything but the pressure was on until I signed on the dotted line. The car I got was decent and worked out well. I filled the tank, as agreed, just a couple miles away before returning it. I did not get a gas receipt because the receipt printer at the station was broken. The gas needle was pegged ABOVE the full mark on the gas gauge when I returned it, but they told me I would need to pay for 1 gallon of gas at $12.50 per gallon (plus tax). Arghhh... Next time I come here I'm going to use a different rental company. read more