I always use National when traveling and needing a rental car, thus I'm their highest tier of…read moreloyalty. They tend to reliably have the best selection of cars, the best service, and prices are fare as well. This experience was no different. The car I go was in very good condition and clean. The selection was abundant with decent quality cars available. Checking it back in was simple and quick too. Will continue to use National!

I had multiple checked bags that I was carrying, and immediately there was a customer service…read morerepresentative at the national car rental. She came running over and was very kind enough to help me push one of my checked bags and essentially upgraded me to any vehicle in the lot. And specifically, she put me in a very nice luxury BMW SUV and helped me move everything into the back of the SUV. Just overall great customer service and really appreciative of the help that I got considering a long day of travel and some unfortunate events that prevented the rest of my family from traveling with me. So this certainly brightened my day after arriving in Florida.

I found this in need for a rental car because my car was involved in a car crash…read more I am pleased to give this review mainly for Ketsia, the sales agent who attended me when i picked up the car. She is ver nice, and professional. Ps i love also Sixt marketing and look.

Liars and cheats... Lied about rental insurance and cheated me out of an item i left in the car and…read morecalled them within 15 minutes of leaving the location. They are lying scumbags at this location NEVER GO THERE

I always have used Enterprise, but they came up at a daily rate that was much more expensive. So…read morehappy to have used Budget. The pick-up was easy and the staff was very personable. And the return could not have been easier. The shuttle drivers were helpful and friendly as well. Don't really understand ALL the negative reviews. Budget was unquestionably the way to go at PBI airport.

The staff onsite are incredibly rude. I witnessed a family with four small kids (all under 10) who…read morehad been waiting for 2.5 hours for their vehicle get ignored, berated, and out right disrespected for expecting timely and competent service. The staff never answers the phone and your sent to the national or international call center. I needed to extend my rental which was at $54/day. They charged me more than double my current rate. They charged $123 for an additional day. Also the facility isn't maintained. The doors were literally falling off.

Not a bad experience. I was a little afraid after reading some reviews. I was flying into West Palm…read morefor a wedding and needed to get a rental car for the weekend. Hertz here was as good an option as any others. The reason I went with Hertz is that I am a member of their rewards program so I had some points for a free rental day. Did all my reservations through the app. When I touched down and left the terminal it was easy to find the shuttle to the rental car facility. After exiting the shuttle I exited and saw my name on the board that I could choose any vehicle from the presents circle section. Not much variety. I chose the Buick because they had several, and the first one had some trash left inside. The second one was good to go. After picking it and loading my bad I check out at the exit gate. That's where showed my ID and received a cop of my rental agreement. Drop off went smoothly as well. Put in the drop off lane, they scanned the vehicle, then I was quickly on the shuttle to the airport.

A shuttle. Waited 20 minutes so far. It's not busy. Every other rental car company has come by…read more Sixt by twice. No Hertz in sight. The king of Rental cars is MIA. I am a Gold member so I'm supposed to be on the Board and go direct to my car. Instead, even though I've confirmed and name is on the Board, it says, "go to Gold Member counter. Guess what, the Gold Member counter is closed and locked, directing you to the main building. Which has one person working and a long line. So much for Hertz Gold.

The greatest.... being an Emerald member saves you tons of time getting a vehicle…read more The good...you can pick whichever vehicle you want from their special emerald club lanes. The bad...they only have two employees working the rental desk next to a busy airport. Not a good thing. Other than that, I have no serious complaints. The folks were friendly, especially the lady who checks you out at the gate. This is my native home and compared to where I currently reside, I can say with certainty that efficiency is always on point. Unfortunately, folks in New Orleans are slothful just because.

Let me share my experience…read more My insurance company, GEICO, arranged a rental vehicle for me through Enterprise. However, Enterprise later demanded additional payment, claiming that I had been provided with a larger vehicle. That statement is completely false. Fortunately, cameras and records exist that can verify exactly what vehicle was provided. The facts speak for themselves. This situation raises an important question: if this happened to me, how many other customers may have faced similar charges or disputes? Consumers deserve transparency, honesty, and fair treatment. #GEICO #Enterprise #ConsumerRights #CustomerService #RentalCar #Insurance

Marcus was amazing & their prices are very agreeable for my wallet! You all are my go to Car Hire…read moreEstablishment! Keep up the Great Customer Service!

Worst rental car experience. When I arrived to check in there was no car and they told me to wait…read more15 minutes but I ended up waiting an hour. Car wasn't clean and had such a bad small, whole trip was suffering with bad smell car. I DO NOT recommend this company.

everyone at the West Palm Beach site from the shuttle driver to everyone involved in the rental…read morewere at the top of their game. Highly recommend.

If your 25 or younger, do not rent from Alamo. They have an extra hidden charge they dont tell you…read moreabout! For being a 'young driver'. Horrible

When I arrived at the location, I was not greeted by staff although the guy was available. Once I…read morewent outside to speak to one of the other employees, he brought me back into the facility, I had to ask how to obtain my vehicle. As I did the walk around I noticed several damages to the car, I was told to report it at checkout. The lady there was quite curt. The car itself was in need a of deep clean as the seat and ceiling were stained. The car was also in need of an oil change and every time I started it up, I was reminded of this. No mechanical issues with the car and decent on gas. My biggest pain point was where to return it at the airport since there aren't any accurate signage at the airport to direct you there. I had to drive back around the airport terminals and follow the shuttle bus driver.

Made the reservation three weeks in advance. Had no vehicles. So I took a giant Dodge Ram 4 door…read morefull size truck no one wanted. Okay, I could live with that. 3 WEEKS LATER THEY FILE A INCIDENCE REPORTS. The W. Palm Beach Dollar Car Rental are same people as Hertz and Thrifty. They claim the undercarriage was damaged. WE NEVER EVEN USED THE TRUCK. IT SAT IN THE AIRbnb the driveweay the whole time. SCAM............SCAM........SCAM.........SHAME.......SHAME...SHAME

5 STARS!! I'd give more if I could! I'm reading some of these reviews, and I don't believe they…read morecould be for the same outstanding Ace Rent A Car in West Palm Beach that we went to. Everyone was so kind that my wife and I both looked at each other in disbelief. We rent cars a lot, and it seems that horrible customer service is the norm, but not here. Mike and his daughter were friendly and accommodating, even the shuttle drivers to and from the airport were great! I don't think the negative experiences in the other reviews (I notice none of them are recent) were the fault of the agency, if the versions of the stories are even accurate. We booked through Orbitz and had ZERO issues, but I believe 3rd-party reservations limit what can be done at the counter. Still, we were told at pick-up that there was a 1-hr grace period for drop-off before it becomes another day of rental. For us, that would be an extra $55. We hoped the grace period would suffice, but ended up having to extend our reservation 2.5 hours beyond the grace period, knowing we'd have to eat the $55. At drop-off, I asked if there was anything they could do, and they were able to switch it to an hourly extension instead of a full day, so it was only $27 extra. So we strolled out of there with a renewed faith in humanity, and wonder if the bad reviews were actually for a different agency (I know that happens a lot).

Imagine this place deserves no stars... So, imagine you use…read morea certain car rental place a handful of times. They were never particularly good at customer service. But, you know, these days, blah, blah, blah. But now you use these guys again and a few days before your date, you realize that the time is wrong, so you call the place and wait for ALL the prompts to make sure to talk to someone at the location and when you tell this gentleman the situation, he assures you that the appointment time is fine and he will arrange for the change. Now, imagine you get a text message and are asked to share insurance information with a third party on their behalf. And you comply. Fast forward, you are on the plane, halfway to your destination and you get a voicemail that the rental company cannot accommodate your rental time, of 10:30, can you come in at 12:30 instead? So, you call them and tell them that will be fine. You will be there between 12:30-1:00. Then, you call the company when you have your bags and are on the shuttle. When you get there, they tell you they have canceled your reservation because you're late. Really? The only "accommodation " they can give you is a new reservation at a MUCH higher rate. This company is run by a bunch of poorly trained baboons and I will never use them again!

I don't understand how this place could have any bad reviews. I got 5 star treatment Renting cars…read morefrom this location 3 weeks in a row. Affordable rentals, knowledgeable customer service, they work with you any way necessary, and they're super nice. And to top it off, they're super fast, not like the classic rental companies where you wait and wait and wait. The line goes down like a New York bagel shop!!!

This was my 1st time renting from Fox. Everything went smoothly. I especially liked the shuttle…read moredriver, Frances. She was extrememl helpful, friendly and professional. She is an asset to the company.