Steer clear folks. Want the TL;DR? - drove 2 hours out of my way in hopes of returning my rental…read morecar with check engine light on (while out of state). Get there & they had no cars available even though I was told otherwise over the phone. When I brought it up with the manager in Quincy to see if he could make things right - nothing they could do, not even a measly $20 credit. Horrible customer service model. When your car experiences issues while a customer is driving it and costs the customer their time and money - you do what is needed to make things right - . Apparently this is a tough lesson that Hertz Quincy mgmt staff will need to learn via this review and all whom may encounter it. Details: While I had a car from the Quincy Hertz the check engine light came on. When I called road side assistance they explained that although it is the weekend - there's a location about an hour away that can take the car and give a new one. I was out of town at the time in another state so I decided to make the trip just to be safe. After arriving there the lady at the desk tells me she has no cars available and she told the rep I was working with over the phone that she didn't have any. There was nothing they could do. There goes 2 hours of my time I'm never getting back. When I brought this up to the manager of the Quincy Hertz I expected there was something that could be done for the inconvenience I experienced. You would think they would want to make things right for the sake of returning business. Nope. Nothing they can do - is what it is. I won't be going back to give Hertz any business and I sure won't be recommending them to anyone I know. That's for sure!

my wife broke down on the highway so i needed to go get her. rushed to hertz to get a car by the…read moretime they closed. roll in at 5:45 and they tell me they only have one car available and it's $180/day. for a nissan rogue. srsly. eff that. wound up borrowing my friend's car for the evening to pick up my wife and renting a car the next morning from enterprise for like $40/day. i get it - free market and all that. so hertz is totally welcome to charge RIDICULOUS prices if they think they can get it, but the rub is that i'm free to publicly comment on it and let people know. worth it hertz?

Came here to rent a car for a few weeks and I have to say, the cars here at this location is pretty…read morebeat. The first car they gave me, the transmission shift knob came OFF while I was driving! Luckily I didnt get into an accident and was only a few blocks away, so I was able to drive back to exchange for another car. The SECOND car they gave me looked fine, until I was on the road and needed to use the car horn, that's when I realized that the horn in this car didnt work! Unfortunately, at this time, I was already far out of town on business and was not able to return the car. Therefore, I ended up stuck driving a car with no horn for 2 days. I went back for another exchange after I got back in town, the third vehicle had the service light on, the staff told me that the car just had service and it was just a computer issue. This problem didnt seem too serious after what I went through with the other two vehicles, so I just took it. With everything said, the service and staff here seems friendly enough. They just need to freakin upgrade their cars.

Where should I start?…read more Usually, we tend to write reviews when things go wrong, but when things go right, we often don't. I've been renting from this place since last year, and every experience has been pleasant and professional. They have great cars and excellent customer service. Last week, when my bank blocked my card, one of the gentlemen on the team (you know who you are) helped me out. Now that's trust. Thank you. Matty, Matt, and the whole team, thank you. I truly appreciate everything you do. Your professionalism, kindness, and willingness to help do not go unnoticed. Keep up the great work!

Title: Charged for a full month of protection I did not authorize…read more I want to share my experience to warn others about a billing issue I encountered with Enterprise. Initially, my insurance company arranged a short-term rental (about 5-6 days) for me at this location. When I picked up the car, I purchased protection coverage and paid a little over $200. I clearly told the staff that I only needed protection for those few days, and asked them to inform me if there would be any additional charges later. After that, my insurance company extended the rental to about one month. I called the branch to confirm the extension and explicitly told the staff that I did NOT want to continue the protection coverage for the extended period. I was told that it would be taken care of. However, after returning the vehicle, I found that I was charged for approximately 30 days of protection, totaling over $900. I never authorized this, and there was no written confirmation. Additionally, I was told I would receive a follow-up call, but no one ever contacted me. I am currently working with my bank to dispute this charge. If I cannot recover the money, I may have no choice but to pay it. I am sharing this so others can learn from my experience: - Do not rely on verbal confirmations - Always request written proof for any changes - Carefully review your final receipt after returning the vehicle I hope this helps others avoid a similar situation.

Always get treated great at this location! I am a long time customer..The rates are very good…read morecompared to other companies! Hannah was a rock star this time around! Will be back!

The manager who may be the owner is difficult every single time I have used him. He will…read morearbitrarily apply fines and essentially say "talk to customer service". Beyond that his baseline tone and attitude is adversarial immediately and consistently. Horrible franchise.

I rented (out-of-pocket) from this location for over a year. I worked with Nicole…read more I was extremely uncomfortable with Nicole's conduct as my rental agent. One example: I called someone else within the company to ask a question, and the next morning Nicole called me at home and yelled at me for speaking with anyone but her. I was severely chastised for about 20 minutes. I could hear that she was afraid that others in the company might see her as "uninformed", and I could also tell based on a previous conversation that she was taking her anger at someone else, out onto me. I did not appreciate being called while having my morning coffee in peace, and being dumped on like that. At the end of my long relationship here, (about $15,000 later), at the 11th hour, Nicole extended my rental without my permission, authorized funds in my bank account I didn't approve, and was avoiding my phone calls. This was done to cause me harm, stress and worry. I had finally been able to buy a car. Nicole did NOT like this. I suggest Avis find another representative to work at this office. I do not see things ending well with this one.

I had an excellent experience at the Hertz in Dorchester thanks to Julio. He was the only employee…read moreworking that day, and I was blown away by how hard he was hustling, running around to get cars for people, cleaning them, and making sure everyone was taken care of quickly. Despite being busy, he was friendly, professional, and clearly cared about making sure customers had a great experience. I rented a van because I needed to move some furniture, and they happened to have one available. The vehicle was spotless and well-maintained, and the price for the day was actually cheaper than what Home Depot charges. I've rented a lot of cars over the years, but this was honestly the best experience I've ever had with a rental company. Julio went above and beyond and is the kind of employee any business would be lucky to have.

Joined Hertz Gold Plus Rewards. 16 hours before the rental, they cancelled. The claim was the gov't…read moreshutdown was the cause. Got a long runaround that required that I officially cancel the reservation. Had to make multiple phone calls and a visit to the agency itself to make sure the reservation would not be fulfilled and that there was no cancellation fee. Rented instead from Enterprise.

This was my 2nd time renting from Hertz in Weymouth, MA. My 1st experience Oct of 2021 was not that…read moregreat. My recent visit Oct 2022 was a million times better thanks to Manny and Chakeem!!! Went fast and they made the whole process extremely smooth. They were professional and explained any questions and concerns. Always grateful for people who know their job and make the experience a good one. Thanks again !!!

I rented a car at Hertz on Washington Street in Weymouth while my car was being repaired…read more No walk around was done done before I took the car. When I returned the car (I had driven about 40miles), nothing was said. About an hour later, I was called telling me there was damage to the front right passenger side. I went in and saw the damage. How do I know that the damage occurred while I had the car?? Is this common practice for Hertz?

AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.

Excellent customer service at the Freeport location. The personnel were extremely…read morehelpful...especially Jeneil. highly recommended

Still waiting on refund of deposit was in car for expired plates rented for a wk and couldn't go on…read moreoutting cause car not insured had to bring back then got 12 fee for toll and I paid 12,00 dollars for a nightmare have been waiting for someone to call back this was ugly experience that should be done over also rented 7 passengers which they didn't have please help nightmare

A++ Best in the Business rented a car a few years ago so I went back today same great service…read morebelieve he said his name was Cam set me up with a brand new car like last time thanks again!

Let me start by saying the customer service here was pretty good! On time and the drop off was…read moreeasy. The car is the big issue here as it was filthy and smelled! The car should of never been rented to anyone. This rating is solely on the fact of the car being awful.