New manager went over and beyond to make sure credits that were not showing in computer were in fact credited..called me multiple times to keep me informed and updated. Responded back to any questions and concerns in a very timely manner read more

Employee very rude and units are overprice or maybe I should say the teaser rate will increase fast. I attached my rate increases for a 5 by 5 unit. I even got one after I gave them my notice moving: ( sounds like revenge to me ). My new rent is $113.00 for a 5 by 5 unit. Get something in writing regarding rent increases and how often. read more

Dollar Self Storage - This increase is after I gave them my notice to move: ( revenge ? ) . This is for a 5 By 5 unit. - Self Storage Near Me - Corona, California

Poor customer service. High storage fees and if you're late you get so many additional fees & they blow up your phone with a million calls. Not worth it. read more

I am not that man who complains and misplaces anger and plays the victim role... But I rented this storage unit in good faith that I had some rights legally as co-renter. It turns out when someone anyone breaks into this storage facility and it Happens to be your unit You better have your own insurance or be prepared to pay the price of the vandalism that these thiefs made in the process.... Now is this legal? Absolutely not it can't be. I'm seeking legal advice now. Super busy at work. That's the only reason why you haven't heard from me. Crazy you could be working in another state. Somebody breaks into this storage facility and you're responsible for all the fees of the locks being broke and the gate chain being cut supposedly allegedly. I know this sounds ridiculous but this is facts. $2,300 I've been taken to collections for and I promise​ I'm going to sue for this BS and then some... Irritation and trouble on top of 100 points on my credit score which is causing numerous problems. Their corporate management LITERALLY called and wrote letters threatening me and to try to force me to pay this. Kick rocks. read more

After renting space here for over 10 years, we discovered that the $176 we were charged was far over market rates. This was found out when we rented to more units for $65 and $69 respectively. We vacated the $176 unit and the next day received a notice that after just four months our rate for one of the units was being raised to $104, a 50% increase, to as they stated, "to keep up with rising costs associated with providing the best quality storage and service in the area." I am certain that this is legal, but certainly not ethical. The increase is about 500% higher than current annual inflation. We live in a State that considers business the enemy and it is practices such as this that result in legislation that restrains ethical businesses from flourishing. There is a Proposition in November that will limit landlords from raising rent, if it succeeds and one can predict predatory businesses such as this one are on the horizon. I know my State Assemblymember and State Senator will hear about it. read more

Nicolas the guy who works there told me that the 5 x 15 drive up storage unit was reserved for me... Today come to find out he rented the unit to someone else and I am beyond upset because my husband and I drove separate cars filled with boxes. This was such an inconvenience for us and very unprofessional for Nicolas to do and now we are scrambling to find a different storage. The girl that works there, Sheena I believe is her name, felt bad and didn't understand why her coworker Nicolas rented it out to someone else. read more

Shayna was extremely helpful and polite. She took her time explaining everything to me and making sure I got all that I needed. Her customer service skills landed her a loyal customer. I will also be telling anyone in need of a storage facility to highly consider this place and ask for Shayna. She makes the process so easy and smooth and will put a smile on your face. Thank you! read more

Navigating life under normal circumstances can be difficult at best. But, navigating through this national U.S. shutdown due to covid-19 has been confusing, heartbreaking and sometimes shocking! Dollar self storage #3 in Corona, CA checks all these boxes and more. Due to the pandemic, like most Americans, living just under the poverty line I've had a hard time making ends meet. Thank God and gov't for the moratoriums on evictions & utility shut offs as well as insurance premiums and wireless phones. Still yet, during our "stay at home orders" and no freelance income to pay for the "non-esential" luxuries, many, many businesses (EXCEPT DOLLAR SELF STORAGE #3) have had the foresight and wisdom to get back to basic CUSTOMER SERVICE with an empathetic attitude yet fairness of business. On the 6th of April I started making phone calls to Dollar Self Storage number 3 regarding my April payment. Knowing it was going to be late because lack of funds and work during the shutdown, I felt it was imperative to address this early. I explained to Nicholas that although I knew I would be getting a stimulus payment I could not promise when my direct deposit would be available. I fully expected it before the 1st of May, but was very concerned regarding the late payment, pre-lien charge that would happen on the 16th Etc. During our conversation I expressed how other debtors we're working with the public out of sheer Humanity to waive late fees where applicable Etc. He informed me the late fee would be imposed on the 11th and the pre lien fee on the 16th. Further, that his hands were tied with no authority to waive anything without corporation approval. He suggested I call the main office and discuss it with them. The joke was on me. The main office was not answering their phones as they too were on stay-at-home orders. Nicholas was cruel and thoughtless every time we spoke over the course of the next 3 weeks. When I expressed my concern for other people who may have been more than 1 month behind at the start of the pandemic and the fate of their belongings in their storage units. Were these people going to lose they're things to auction through no fault of their own? A resounding yes from Nicholas. "Businesses must be able to try to stay afloat" besides he says and I quote "we never fully recover the amount of money that they have stuck us for by not paying their monthly storage rent." "Sandra, I have heard this 500 times from other tenants. I couldn't possibly take the time to decide who is being truthful regarding their inability to pay". Wow! I couldn't believe what I was hearing! My stimulus appeared in my account the 1st of May. I immediately tried to make April's payment of $94. The online system refused to take it unless I paid $178. That amount would pay April and May ( my rent was $59 a month. You do the math please). On May 5th, 2020, after many tears of frustration and begging Nicholas, please have some compassion during this most terrible time in our country, I had no choice but to pay and give notice to vacate. When I arrived 5 days later to start moving my things to a better place I found that I was locked out of my unit with an overlook. This was Nicholas' way of getting me to sign something for him. DO*CHE! I had paid $50 for a van that day. So now I'm out an additional $50. I encourage all of you who have suffered additional hardship during the pandemic at the hands of ANY Dollar Self Storage, to contact your state representative and Consumer Watchdog of California. read more

This place is a rip off. Im Moving out, and the front people don't care costumer service is always dry and unwelcoming. They charged me a $100. In late fees and some other bogus charges that made no sense, DO NOT COME HERE!! read more

The sign up process was quick. The manager was very helpful. The unit is indoors and just the right size.

Missed the old manger the new manger name Nicolas is rude and have big attitude.. I been a customer there for over 3 years and all the ppl that been working there are super nice but once they change the staff and manager they became so rude and have the worst attitude I gave them my 10 days notice and I will be going to find a different storage somewhere they deserve my business read more

From the day I signed up to be a storage renter with Scott and all along the way with the girls in the office , I have been nothing but pleased with everything at this storage facility. The place is clean and I feel comfortable leaving my things there , unlike other facilities who seem to have security and dumping problems. The girls are always smiling and greet you as you walk through the door . They will even go the extra mile and help unload something if you need a second set of hands ( so thanks Shelly) for taking time to notice and to come make sure I had the help I needed & to ensure the safety of your renters. Very satisfied with this place and extremely pleased at the outstanding team work at this location . read more

I currently have a jet ski at this location in particular because of the customer service I was given by a lady named Shelley Rust. She was extremely helpful, advised me of the facilities rules with a smile and also was helpful in finding me the best deal around and I couldn't be happier! I am new to the IE so it's refreshing to have one less thing to worry about since this place has 5 star security and cleanliness. Some of the other places I have rented at have had "locals" hanging around and living in the units but not one unit has that issue I am happy to say; and that's important to me. I can't recommend this place anymore than I already have! If you want a excellent storage experience ask for Shelly! Thank guys! Happy customer read more

I needed a place to stash some non-essential stuff while I was moving and found Dollar Self Storage which was located conveniently in the area where I was looking. I paid a visit one Saturday morning and spoke to Scott the Assistant Manager. Scott was extremely informative and thorough in his explanation of the different sized units and plans available. Scott was a very friendly guy and made the experience of renting the unit fun. I opted for a 10x10 space and Scott was able to find one that was drive up accessible. Perfect! Everything worked out great and I'm a very happy customer. read more

They are great here. Been with them since the early 2000. I went today to get some items I had in storage but I forgot the gate code and the storage unit number. The ladies in the office was extremely helpful and friendly. They even gave me the new keys since they changed the lock a while back. The place is well kept. It's clean in the hallways and the outside is kept up nice as well. read more

Friendly staff, good drive up storage spaces! They even have Climate controlled storage available read more

I've been Dollar Self Storage for many years and the service has always great I highly recommend it to anyone looking for a place to store.

Great service! Called to get prices, as I'm moving to the area. Nicholas answered every question I had, took the time to listen. Other places are cheaper, but I'll put my money here. read more

This is a very clean and well managed property. The customer service provided by Scott and Tanya exceeded my expectations. The facility is very clean and well cared for. Very convenient to the 91 and 15 freeways. read more

I had 2 units about 3 years ago moved everything out and cleaned my unit. I was charged storage fees for 6 months. Now its oin my credit

I have used Dollar Self Storage for year on and off... I keep going back because of the service, convenience and price.

I would give this company ZERO stars if I could. I was sold a 10' x 10' unit, but when I arrived with a full moving truck & movers when the office was closed, it was clearly a 10' x 7' unit. I had to move what I could into the unit, because I had too much money invested. The next day when I complained about being ripped off by 30%, the corporate office didn't deny it or care at all - they said "Too Bad. The contract says APPROXIMATELY." I explained that 30% less storage space is NOT acceptable, but their only offer was to move back out within 24 hours for a refund. Moving back out would cost me hundreds of dollars. This entire place is a scam. There were so many sketchy people doing shady business. They are supposedly "full," but over half the units in my building have red, lock-out locks. I am very curious what angle they are working there. They will try to scam & screw you over every step of the way - and I'm talking about CORPORATE - just find a different storage place & save yourself the trouble! read more

Such a great place, I would give it more than five stars if I could. Everyone there is so patient and helpful, they literally took 30 minutes from their day helping us find our unit. Everyone's very kind, always having a smile on their face and who can beat a Dollar for the first months rent. I highly recommend going here, customer service is amazing, deals are great. And safety is their top priority!!! read more