Cancelled 1 hour before my move & then it was almost impossible to get through to a live agent who was extremely unhelpful. Do at your own risk read more

I wish I could give a negative 10! They cancelled on me twice, they did not move the furniture i requested to have them on the third appointment, then still charges me for services NOTrendered. The movers they sent caused damage to my furniture and the walls. Customer service is the absolute worst. I have been sendind emails to take care of the situation. They brought their 2 yr old child who they left in the truck till it broke down. they were late and brought a ragady truck. Leaked oil in the driveway causing more damage to my property. After 150.00 later to repair damages to my walls ansd clean the driveway. I was put on hold when I asked to speak to supervisor for an hour and of course thry hung up. You would be better off finding day labors on the street. I will posting pictures to all social media websites. DO NOT USE THIS COMPANY . read more

If you work for Dolly they cheat you out of money and its gotten worser through the years. As an employee they are noow outsourcing calls if you need to contact them about a current issue you're having as an employee. They used to have someone here in this country you could talk to and understood issues that were going on. Nobody wants to talk to a person in another country who has little to no idea what going on here in the Chicago land area. The response time to issues are bad as well. Add that to the fact that Dolly is keeping the upper percent of what the customer has been charged. Dolly is getting rich off it's workers and it needs to stop. read more

I booked a dolly for an entire studio a month before my move. I was living in a three bed apartment with two other people and wanted to down size so was moving into a studio. Daniel M. Showed up late and made no effort to start moving anything. He then left without saying anything to me with with his moving assistant. He then proceeded to cancel to the job like the piece of shit he is. I had to call dolly support for an explanation, they said he told them I had too much stuff for a studio which is bullshit. I told Customer service he made no effort to talk to me about his concern and left. Daniel if you're swing this you're a piece of shit read more

Horrible customer service. Do not use! Reserved service a day prior. They contacted me giving me the movers name and the timeframe he was to arrive. He contacted me day of telling me he was running late. Living in a high rise I only have a certain time frame to use the elevators. He arrived 2 hours late. We were unable to complete the order because I ran out of elevator time. Trying to reach this company to get a refund is a joke. 2 emails, tweet and phone call and 10 days later still no response. I just called and the agent told me no supervisor is available to help me. I will be disputing the charge with my CC next. **UPDATE** I was able to finally speak with Jeff live regarding my experience. He was courteous & apologetic. They did fully refund my move. read more

My experience in booking a move for a sofa only was not a great experience at all. I tried multiple times to book online and several problems issues. I thought maybe it was just me so I asked a friend to book it for me and he had the same problems. We both reached out to Dolly via email/contact us and haven't received an answer yet. I recommend 2 Guys and a Van to get your moving jobs done. read more

I used Dolly for loading in Chicago and unloading in NYC. They confirmed via text, showed up on time and did a great job. The Chicago guys clearly knew how to load a moving van to use the space and balance the weight. The NYC guys unloaded faster than expected given that there were two long flights of stairs. I highly recommend them. read more

Apparently no stars is not an option. Do not use Dolly! Last weekend they were booked to do a small apartment move in Chicago. Not only did they not show up, we never received a call or had any communication from them. We are still trying to get our money back. Stay away from Dolly! It would be a huge mistake to trust them. read more

i have use dolly in the past and never had any issues. I tried to write this review on their website, and it would not allow me to post it. I wonder why? lol It took several days for someone to finally pick up the job. That was with me constantly calling customer service. Back in the day you could book them right away for same day moving, but not anymore. The helpers as they are called. arrived at the location. It is a high rise with big elevators and wide hallways. They were supposed to move a treadmill. The client said that it did not need to be dissembled to than be reassembled since that is the way that it was delivered. The helper called me so I than called Dolly to upcharge me for the additional cost of dissembling and reassembled the treadmill. They told the client that the hallway was to narrow and that it would not fit in the elevator. How do you think the treadmill was delivered and put inside the apartment. It was not magic. They just said they could not move it and left. Dolly called me to say they did not have the proper tools to do the job. Dolly would no longer be able to move the treadmill. It seems like Dolly is short staff and the few staff they have want easy jobs. easy money. I was charged 50% of my original cost after waiting 3 days for someone to pick up the job and the helpers showing up and making excuses why they could not move the treadmill. When you sign up on the Dolly app. I put pictures of the item and the dimensions, so they know what to expect. I have been very disappointed. I now have to hire a moving company to complete the job and I lost almost 100dollars for a service that was not completed. I hope this helps other people with their time and money. I am an interior designer and would not recommend Dolly to my clients and my peers at this time. read more

My mover got hurt within 15 mins. I paid for 2 movers but only 1 did any lifting. The other one didn't even come upstairs to my new place. I could barely walk the next day from all the stairs and carrying Heavy boxes up to the third floor. Do you think my mover said he got hurt and adjusted my price? Come on, then he wouldn't get paid for ME to do the work. Tried to contact dolly but I now know their thing is just not ever responding so I highly doubt I would ever see a price adjustment. Bottom line is hire movers that work for a moving company. This third party app really screwed me over. Check their BBB to see the complaints. Figure the least I can do now that they are keeping $509 for 1 mover is to spread the word that they are a trash company. read more

Only giving 2 stars because my actual movers were nice & efficient -- didn't have too many issues there, luckily. However, the Dolly process is what has made me agree with other negative reviews. I got scammed & their customer service is horrible. I chose Dolly to help me pick up and deliver something through Facebook Marketplace. The seller didn't give me an exact house address until the day of, most likely to ensure the transaction was legit. Totally understandable. I created my Dolly a week in advance with the pick-up location as the main street in their neighborhood with a note that I would edit with the house # before the Dolly service began. The day of the Dolly arrives and I go to edit.... only to find out that you must edit the entire thing! As a result, I was charged almost $100 extra, all for adding a house number to my pickup location, because Dolly treated it as a same-day request. I wasn't making a new Dolly, I was only editing my old one that I created a week ago! I contacted customer service to ask for an explanation and only got a general answer of "our system generates an automatic price". Well yeah, that's the issue I'm trying to address. It was completely unfair and never got to speak with someone who understood my problem and who wanted to help. Don't use Dolly if you're worried something may go wrong, because you most likely won't get any help. read more

Dolly was great for a small apartment move where we didn't need help on both ends and didn't need them to provide a truck, but just needed help loading the U-Haul because there were stairs at the first location. I looked at moving companies and at Lugg but no one offered just this service a la carte. Task Rabbit seemed to be my best choice, but I didn't like that the people were "Jacks of all Trades" - I wanted someone who had specific skills moving and would know what they are getting into. Also hourly rates were all over the map and I didn't know what that meant. Enter Dolly. We were able to get a helper for a flat $50 an hour who would be booked specifically for the task of helping to load the U-Haul. The app itself was not great - kind of buggy and I ended up booking through the website and having to communicate with my Dolly through the website not the app - but aside from that, the communication was good (he let me know when on the way, the ETA, and he was on time within his thirty minute window). Our Dolly was quite strong and had no problem carrying an 80 pound window A/C unit by himself down a flight of stairs. He wasn't necessarily the most proficient packer (the U-Haul could have been packed more efficiently) but he did the job he was hired to do. read more

My lead mover John S and assistant were fantastic. I highly recommend them and would use Dolly again because of the great service they provided. I love that this service is available for small moves but way too big for me to manage on my own. I'm knocking a star off because Dolly has a weird system for calculating flights of stairs. It's fine if they want to calculate that way, but they should make their calculation more transparent in the booking process. Basically every time the staircase breaks, it's considered one flight. So one staircase up to next floor could actually be two (or more) flights if it splits to turn direction halfway up. Fine if you want to bill it that way, but because that is not the norm, Dolly, you really should make a pop-up or create some other type of bold awareness to the consumer about how you calculate. read more

On 2/7/21 I hired Dolly to move a wine cooler from my home to a location 1/4 mile away. I purchased insurance for the cooler replacement from Dolly prior to the move, in the event of an accident. During the move, the 2 Dolly movers dropped my cooler down an exterior stairway, damaging my home siding, as well as the stairway. The cooler was also damaged beyond repair. On 2/7/21 I filed a claim with Dolly providing pictures of the damage as well as a receipt for the purchase of the cooler. A few days later, I provided a quote from a company estimating the repair to the home siding and stairs, in the amount of $450. For the past 2 1/2 months, I have heard nothing but lip service from Dolly. They have escalated this to "management" and "supervisors" several times. This company has no integrity. It is a scam, charging for "insurance" but not paying claims. Shame on them! read more

If there were no stars I would definitely give them negative stars..had an appointment scheduled for a furniture pick up and drop off... they canceled an hour after original time and now I have had to pay $50 for canceling this appointment. I want my full money released to my card and I want to be reimbursed for the $50 immediately.This is a horrible company and I am not recommending anyone. read more

Got ripped off a few times working for them. I met up with a guy by the name of Chris before I actually started working for dolly. He explained how dolly works and told a couple other guys and myself we would get 80% of what the customer was paying. Fair enough. Although later on I found out that wasn't the case. I just so happened to overhear a customer talk about the price and it just wasn't matching up! Dolly took over 33%. I called them immediately and asked what was going on and they said they were basically over charging the customer! I did a few more jobs for them and asked every single customer the rate they were paying and most of the time I was getting ripped off!!!! also when an accident happens and there is a damage their "insurance" doesn't cover it, they take it straight out of the helpers pay! I would never work for them again and would definitely never hire them! read more

Jhony and his assistant were very respectful, cautious with my delivery as well as with my home and my furniture. He communicated with me via the app whenever I had any questions or concerns during my delivery. I definitely recommend Dolly! read more

The helper was supposed to come between 10 and 10:30 am. He didn't show up and cancelled the order 1.5 hours later. I paid to reserve the elevator in my building, money I spent for nothing because the helper didn't show up. Dolly refused to reimburse me for the elevator, so they are losing my business and getting a one-star Yelp review. read more

The worst moving experience I've ever had. No one showed up the day of my move from my one bedroom apartment to my new place, down the street. I had to pay extra to reserve the elevator later because I had to move all my stuff MYSELF. It took me over 6 hours. I called dolly and they couldn't accommodate me anything. I finally was able to find someone to help me move my dresser, the last item I had. They were great. I will just find them, rather than ever giving this company a dime ever again. Dolly was the worst experience. Moving is stressful as it, but for no one to show up the day of your move is beyond stressful. Never ever again. If you're thinking about using dolly DONT! read more

I booked a Dolly 3 weeks in advance to move our apartment. I took photos of everything for Luis, the mover, the day before. The day of he shows up and says we have more stuff than he expected (Hello I literally sent photos 12 hours prior) and would only move one truck full. He also refused to move some items not listed as items they won't move. WHAT! THEY WERE IN THE PHOTOS!!! I had to rent a u-haul and spend an additional $300 to hire someone to help move the remainder of the stuff. INSANITY. I've been calling and texting Dolly and have gotten no response, so I just filed a dispute with PayPal. My original quote was also $60 less than they ended up charging me, but you don't get to dispute anything then because they automatically charge you! Everyone is a subcontractor. Stay away! Highly recommend Movetastic or The Professionals- and also not moving on the busiest day of the year! read more

they sometimes reschedule and it's not necessarily 'professionals', it's like uber for moving adjacent services. I likes the two man crew that showed up and they were friendly and prompt. i suspect your experience really depends who shows up tho read more

I adored this service, I used it three times last year. Once to move from West Seattle to Cap Hill, once to have items picked up and delivered to me that I purchased on Craigs list and once to have a sofa removed from my apartment and transported to Salvation Army. All three times it was affordable and such an easy process. The movers that moved me were very nice (it was a very small move). I was concerned their truck wouldn't hold all of my belongings, but they did just fine. I learned that Dolly is best to be used with extremely small moves as most of the helpers use standard trucks (like a Ford F150). It was convenient but I was underwhelmed. I quickly learned that Dolly shines in the latter two instances (picking up items you've purchased online and delivering them to you, or picking up items to deliver to thrift stores for you). The Helpers that drove to Puyallup to pick up a sofa and two massive paintings I'd purchased online from a seller on Craigs were perfect. They had a box truck which was great, so no worries about it raining on my stuff in transit. They sadly got caught in horrendous traffic on their way to Puyallup and it took them nearly three hours to deliver to me. Not their fault. Still, easy transaction and an amazing way to shop on Craigslist. I booked the same helpers about a month later to drop off a sofa for me at Salvation Army. The entire process to book a Dolly was pretty simple, I uploaded photos of items I was having picked up and answered some questions and received a price and options to book. Once booked I received info about my Helper, including their ratings. Rescheduling through the APP was also quite simple. When the Helpers are en route you can follow them on the Dolly App via GPS. The Helpers also stay in constant communication with you while helping. I'm in a new home and need several items to fill my larger space. So of course, Im looking on Craigslist and found the most perfect very large bookcase. Price negotiated.. Dolly to the rescue. Oh, but nope. Apparently Dolly can no longer operate in Washington state as the utilities and transportation police views them as a moving company and wants them to purchase all sorts of licenses and stuff. It's sad, this was a really great service and a wonderful and safe way for me to purchase furniture items from private buyers (I myself didn't have to show up - I would pay via Venmo and have the Helpers go collect the items). But that's no more now. I'm quite sad about it. Bring back Dolly!!!!!! read more

How I wish I could give zero stars to Dolly, I booked a simple move. Medium sized table, one piece, move from one garage to another garage six miles away. What could go wrong??? I first received a text indicating the move had started, 'So far, so good' I thought. Then I received another text noting that Phil D. Was parked in front of my house behind a white Tahoe. 'What? I've been sitting in my garage for 30 min., no Tahoe around. Where is this guy?'. I texted several times. Crickets from Phil D. Called the Dolly Help Line. Listen to lame message, wait, get disconnected. Call back and selected 'call me when agent is available' option. Shari called back and said the job was complete and the table was delivered. Who has my table. It's not in my garage! Then Shari tells a different story. Nobody was available at the pickup location so Phil D. left. A quick text told a different story. There was someone waiting, nobody rang her door bell, the dogs never barked. There was no white Tahoe (they have black escalade and sports car in driveway). Now I'm mad. Dolly has no solution to the multiple errors they made. To top it off, they charged my credit card, asked me to tip Phil D and leave a review. So now I still have no table, will rent a truck myself to complete the move, disputed the credit card charges, will start small claims court proceedings next week if necessary and WILL NEVER USE DOLLY AGAIN. The inconvenience, stress, poor customer service, need to revise plans and make arrangements to rent a truck and move the table myself resulted in a big headache. Dolly needs to upgrade their communications system so they can actually put a customer on hold rather than continually hanging up and calling me back ('really, this is 2023...'), improve their delivery service continuity, and so much more to have a viable business model. Do yourself a favor and find a moving solution that avoids Dolly at all costs so you don't end up with a headache (and a missing table) like I have right now! Update on 5/18. I had several unsettling interactions with DollyCS reps. Ask to speak to a supervisor or manager instead of hearing scripted language. Tonight Jack couldn't locate anyone with whom I could speak and took my phone number. I disputed the charge with my cc company and have a demand letter written prior to filing in small claims court. Do I send it to Scott Prad and Mike Howell, listed on the State of Washington business registration website? This company gets sketchier and sketchier. Best to avoid doing business with Dolly at all costs! read more

Spontaneously purchased a piece of furniture from Craigslist. Had Dolly arranged and delivered, beautifully wrapped in moving blankets and plastic all within about 18 hours from purchase to delivery. The seller had no mobile payment option available so I spoke with the helper, quick paid him for the purchase price and he gave cash to the seller. Great service. read more

I moved 6 blocks down the street and from start to finish this was the most appalling moving experience I've ever had. To begin, I scheduled this move a month in advance and just hours before they were supposed to arrive I received a text saying the time no longer worked for my movers. I told them I could be flexible and rushed home from work in case they needed to come earlier. At 5:30pm they informed me they'd be at my apartment around 6pm. While frustrating to have that change last minute this isn't anywhere near the worst of it. The main mover had an overall positive energy, however his helper continuously complained about how tired he was and how "big this move was" (It was a 1 bedroom apartment move), which was quite irritating seeing as he is getting paid to do this. They also kept discussing how they might be missing their plans that evening. Immediately as they are walking through I am getting pegged with fees for my door needing to be taken off the hinges (mind you this is a drop pin and takes about 20 seconds to do, no tools required). I had a charge added because they felt they needed to take my bed apart to move it (we'll come back to this one), and another charge because my 3 seater couch was a "big 3 seater couch". While irritated with them I can't give all the blame as I'm sure it's in the company policy to make them do that, but why was this not remotely communicated to the customer? I spent a lot of time making sure the list I filled out prior to them arriving was well thought out. I ended up adding on $200 to my moving fee for mindless odds and ends that are expected to be handled when hiring "movers". Aside from my overall disappointing in the service I received, my $4,500+ couch is severely damaged. Also, after charging me to take apart my bed they did not do so and ended up damaging both the build and finish.. When moving into the apartment I had no issues getting my furniture in or out and I did not hire "professional movers", rather my college friends did it with ease. After pushing and budging the couch through the door against a brick wall, they ended up bringing it back in and to my surprise there is terrible damage (fluff popping out of the arms). I ended up calling two friends and they were able to get it out without adding any further damage. To end the 6 hour, 1 bedroom apartment move, the mover approaches me and says "I'm not sure if you'll charge me for the damages to the couch but if you do that money will have to come out of my pocket, not Dolly's so keep that in mind". Once again, appalling that they had the nerve to guilt trip with that after knowingly damaging a $4,500+ couch. To top off that experience, customer service was no help at all. They reimbursed me $300, which is apparently the highest level of free insurance. However, I don't feel as though I should be paying even MORE fees to make sure my movers aren't absolute fools that are going to shove furniture around and cause that great of damage. Quite honestly, I shouldn't have to even pay for a move that caused such grave damages to my furniture, that took 6 hours, and that involved me listening to the movers as they complained about how hot and tired they were and that they were going to miss their plans that night. Really disappointing and have told a large network of friends and colleagues to never trust Dolly as they clearly don't screen their employees well. read more

Dolly - Movers Near Me

Was in a super pinch. Couldn't have done it without them! Booked within 5 minute. They were early & on point! Thank you so very much! (Also wore their masks the whole time). read more

We had our movers scheduled a month in advance & unfortunately, 45 minutes prior to our scheduled move-out, our movers cancelled on us. Do not use Dolly for anything you need reliable labor for. read more

I sold a closet that was to be transported with Dolly. They dropped the wardrobe and it broke to pieces

Horrible! Helpers didn't show and then I was charged the full amount. Tried to dispute with company and got nowhere.

I have not had a bad experience yet! Each of our movers have been courteous, efficient, and typically go above and beyond to help us out! We highly recommend Dolly! read more

Huge waste of time! I recommend just paying two friends with a truck because that would we way more reliable. I requested Dolly movers because I needed a couch picked up that I was getting off FB marketplace. It was a really nice couch and for free because the owner wanted it out ASAP. I put in a Dolly request and no one ever picked it up after 5 hours. I told the person I was buying the couch from that I would be there at a certain time but now I have had to cancel the Dolly Service since no one picked it up and the couch owner is no longer available. I called Dolly and left voicemails and text messaged what is supposed to be instant customer support and only got crickets. So now I won't be getting the couch thanks to Dolly wasting my time. read more

AWFUL company and customer service. This place is a scam and it leaves people with very limited options if they rely on them. We booked with them and never was given a confirmation and of course never heard back from them and they charged my card. Then we had to look for others movers the WEEK OF OUR MOVE. Thankfully we figured it out but no thanks to Dolly...STAY AWAY FROM THIS COMPANY! read more

I booked a dolly to move a piece of furniture, a buffet actually. I entered all the information correctly - it's a long piece and heavy, but nothing crazy. I've moved it several times with movers and no issues. Dolly never asked the weight, and when they showed up, they said they weren't able to move it because there was hardwood and left. This was my only day to move the item. The worst part is that they are trying to charge me for a cancellation that THEY cancelled. I'm having to dispute with my credit card company. Terrible experience. I would recommend finding a more reliable company or even an individual for small jobs. read more

Excellent service! Prompt and professional! I contacted them to help me with a last-minute, same-day delivery (that no other moving service I called was prepared to do on that day). A delivery team was assigned to my order less than 15 minutes after my request. Florentino and Efrain were the assigned delivery crew, and they loaded, unloaded and delivered my dining table, which weighed more than 200lbs! I highly recommend Dolly! read more

This is my second time booking a dolly and the drivers cancel at the last minute! Customer service is a JOKE! They offer no compensation for the inconveniences of driver cancellations and rescheduling all their doing!! I booked a dolly Sunday morning, a mover named Edgar was supposedly pickup my one item between 1-3pm , he canceled at 3!!! Dolly customer service tells me I didn't provide the measurements in time? So they assign my pickup to Morrel.J for 6pm the same day and he never showed up! FYI They hire RANDOM MOVERS! They are CONTRACTED, not actual workers for Dolly!! Dolly support (LOL) texts me to say they'll have to reschedule for the next business day!! Just so happens I'm off TODAY 3/8/2021! They said it would be delivered between 9am - 10:30 am, it is NOW 1pm, the person at the pickup address stated that "a guy came but he had to go to Home Depot to get stuff to wrap the dresser in"! UNBELIEVABLE! I called Dolly support and waited 15 minutes to be told " please to text or leave a message, all customer service agents are busy!!" I will NEVER use this company again! read more

Dolly - Movers Near Me

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Living in the city, I don't have a car. And, being a small person with mostly small friends, it's hard moving furniture. That's where Silly comes in- to help weak, car-less humans like myself. Dolly is easy, relatively affordable, and convenient for helping move furniture/a small apartment/a storage locker. My helper was friendly, safe, and on time. I've already recommended their service to practically everyone in my life! read more

This is a scam not a service. I purchased new furniture and the retailer recommended Dolly.com for delivery to my home which is only 5 miles away. I had several other options but based on the recommendation I called. They immediately confirmed they could do the same day delivery and took my credit card and give me my 30 minute window. Well that window came and went and I had to reach out to them via their support ticket system to ask what was going on. They told me they "didn't have any helpers available." When I asked Why they accepted the delivery I got nothing. So here I am with no furniture after waiting all day, the store's closed, and I dont have another day off for over a week. Dont use this "service". Shame on Costco, Loews and Big Lots for recommending them. They are a poor reflection of your company. read more

I've used Dolly a few times in the past and they were *fine.* Not like a professional moving company, but that's not what you're paying for. But they've gone so far downhill I just won't use them anymore. Their website and app are both SUPER buggy. They allow you to post all of your job & then reject any credit card. I've tried multiple times and with multiple cards on my account, and so has my spouse on his own account. This happened to me a few months ago posting a job and I had to call customer service, wait on hold forever, AND deal with a really snotty agent in order to finally pay for the job. Tried to post another job today and had the same issue. A DIFFERENT agent kept talking over me and telling me the problem was my credit card (spoiler alert, it is not), and then agreed to delete my account so I can just start a new one. Except she deleted all of my info *except* my phone number, so I still can't start a new account. I liked Dolly well enough in terms of the actual movers. The people are pretty random - some are very professional while some are not - but I haven't had huge problems. But I don't like the website, I don't like the app, and I really don't like their quote-unquote "customer service." I'm going to take a pass on Dolly from now on. read more

I used them for the first time Saturday for three pieces of furniture being moved from one apartment to another about 5 miles apart. They were on time, friendly done quickly (1 hour from when they arrived to when they finished.) and didn't damage the furniture. I plan to use them again if needed. Definitely less expensive than the quotes received from two moving companies. read more

This is a fantastic idea!! I really needed to get organized and needed loads of organization supplies. I did not want to have to rent a truck or call a friend on such short notice. Was told about this service. Same day delivery along with putting items together. Loved loved loved this service. read more