Dolly is a fantastic service and I have only ever had 5-star service from them (and I am a relatively frequent user). Big moves, small moves, helping me assemble a large tv cabinet- it is so helpful to be able to describe the job, attach pictures and get exactly the help I need. Highly recommend Dolly!! read more

Our Dolly helpers today were awesome! We had a VERY heavy desk that was in a UHaul and we couldn't move it! They arrived on time and were exceptionally helpful!! read more

My girlfriend and I scheduled a Dolly for our new apartment. We live on a third-floor walk-up and had some heavy stuff we didn't want to deal with. We were a bit wary about using Dolly given some of the reviews here. Our experience turned out awesome! Andrew and Gerald, our two helpers, showed up right on schedule and knocked out the entire move in under two hours. They were super friendly as well and knew exactly what they were doing. The rates were so much better than anything a moving company quoted us. We needed to resolve a payment issue and customer support handled things quickly and easily. I know your experience may vary, but I definitely think it's worth giving Dolly a shot if you're moving on a budget. read more

We used them twice for the surgical aspects of an office shutdown. The first time, everything went great, from pick up to drop off. I tipped generously and wrote a glowing review. The second time, it was like a different company. The first "helper" asked to come early. I politely said no, since the pick up time was tied to IT work that takes time. Less than an hour before the pick up, Dolly assigned a new "helper" who asked the same thing, while we were in the middle of complex IT work. And he STILL came early, before the last box was ready. Then he demanded extra payment for a small bag that I would have carried myself had I known it would result in a shakedown. I paid it, because I no other option -- moving days are busy days. I also had to pay extra to schlep the left-behind box myself in an XL Lyft. When I sent Dolly my feedback, they sent back a generic "we are so concerned, can you tell us what happened?" message even though: I. Already. Told. Them. What. Happened. On a busy day, when I had other things to do. If Dolly had bothered to read my feedback, I wouldn't be here telling Yelp World about Dolly's warts, but here it is, because they'd rather rely on automated responses. Dolly, do better. You can start by reading the feedback your customers take the time to enter onto your website, unless you'd rather read it here. read more

If I could give lower than one star I would. DO NOT use this service for any reason. Absolutely horrible and unprofessional. I booked some help with moving a cabinet. I specifically wrote EXACTLY what the job was (Size/Weight). They took the job, and then when they showed up, said that they couldn't do it. This would have been fine, and I would have understood. However their customer service called me to inform me that they were charging me a 50% cancelation fee. WHAT! I did not cancel the job, they did. I tried explaining this calmly to the customer service agent. He choose to not listen, and be very rude. I am in the process of contesting the charge. Do not use these people, they are the most unprofessional people I have ever had the misfortune of doing business (if you can call it that) with. read more

I found an unbelievable leather sofa at a thrift store yesterday and bought it without thinking about how I was going to get it to our condo. The woman at the store referred me to Dolly and I have never had a more pleasant small-move experience. The whole process goes through the dolly app which is super super easy. I've hired small movers through Craig's list in the past and it was way more expensive than what we ended up paying even with tip. We will definitely use them again - two thumbs up! read more

Dolly - No problem moving picking up/delivering our find of a sofa - Movers Near Me

The movers did an OK, job, but we booked a box truck for $100 more than a cargo van would have cost. The movers used a cargo van to move a fridge. I requested a refund of the difference only as it seemed silly to pay $100 extra dollars for a service I did not receive. The movers are claiming that they used a box truck, but this was not the case and as a result, our fridge was transported on its side which was the exact reason why we asked for a full size truck. Dolly declined the refund, and is offering us a $20 credit towards a future dolly which will not be used, rather than providing us with a refund of the difference. It took 5 days to get a response to my request at all, and it was really disappointing to deal with their customer service team. Will not be using this service or the credit. read more

Dolly was recommended by Value City Furniture on Elston in Chicago because they don't deliver: My sectional was delivered in 35 minutes and my partner who helped the guy unload said it was a good experience. read more

This is absolute scummery. Tip: make sure to get EVERY detail right or the shady helpers will call you and tell you they're not moving it unless you agree to an adjustment. The adjustment will NOT equal what the site would quote you. For example, I didn't know how many flights of stairs the pickup address had. My house has 6 steps, the helper said that's also a flight. 3 flights of stairs and he added $50. I went on the site and difference in cost was $5. At the moment I had to say yes because I needed the items and needed them to leave the other persons home. Clearly this helper knows how to game the customers. If you receive Nedy, the helper, beware. read more

Paid for two people and only one showed. When I tried contacting Dolly (three times) but never received a response. I charged back with my bank because of their poor communications and customer service. Luckily my bank gave me my refund as this bogus company refuses to provide any assistance. Do not use this service if you're looking for peace of mind when moving. read more

Poor customer service and long time waits along with expensive pricing for simple tasks. I got charged 75$ for taking one piece of furniture from kitchen to another part pf the same kitchen read more

Dolly in Chicago - They sent over 2 guys to bring a refrigerator downstairs. The guys couldn't do it. They said Dolly didn't inform them there were stairs when we clearly marked on the website's order page there were stairs. Dolly said they would have a more prepare team come the next day and gave us a window from 8:30 to 11:30. That didn't happen either because they had trouble finding people and the woman I talk to said all she can do is keep pestering ( her words) contractors until she finds someone. This does not seem like a very sound business practice when customers are depending on your service. They are far from professional both in how their business operates and the tone they take with you on the phone. I would not recommend Dolly. You would have better luck enlisting friends and renting a truck yourself. Instead we are taking our business to Schlep who is bringing more workers/helpers than what Dolly said they would bring and they're going to professionally wrap up the refrigerator in order to bring it downstairs, something Dolly did not do. read more

We used Dolly today. It was an ok experience. Though not really what I was expecting. These are just some guys that scroll the app and choose to take a job. Just like if you post a help ad on CL. No guarantee of service, which I assume has put some serious stress on people considering everyone who is moving has to meet some crucial deadlines. And no guarantee of trustworthy helpers. No recourse if the trash all of your prized possessions and damage the home. Your not hiring Dolly, you are hiring some random dude by way of an app who is looking for a quick labor gig. Let's be honest, your probably not going to get the cream of the crop in your local labor pool. My wife hired through Dolly and I hadn't thought enough to read the service agreement until tonight when I was thinking about the move. I don't think I will be hiring them again simply because of the liability. Dolly's service agreement indemnifies them of any liability and actually tenders the liability back onto you. So for example if one of the helpers gets hurt and they sue you and Dolly, your actually going to be paying Dolly's attorney fees as well as your own. It is VERY unlikely these teams of workers have any insurance, worker's compensation, or any form of safety related policies, procedures, or training. It's like Uber but with drivers who aren't licensed and insured and who haven't been vetted to be trustworthy or legit. Cool idea but the company needs to solve some major flaws. So in summery- 1. No guarantee they will actually show up for your big day. 2. You could end up with someone who tries to steal all of your stuff. 3. You could end up with a serial rapist. 4. The workers will sue you if they get hurt or simply claim to have gotten hurt. 5. No recourse when they drop your couch. Plus, our guys packed our moving van totally awkward. Like they never loaded a Uhaul before. The skinny guy was way stronger than he looked. Now I just have to get through the next 3 years of stress waiting be be served a lawsuit because of a rolled ankle or pulled muscle. EDIT: Further reading has suggested that the helpers may need to pass a background check. What the criteria is I haven't been able to determine. read more

I have never received such a low quality service in my entire life. The movers loaded the truck and left the job incomplete! I've been left with a 15" van full of furniture. The movers have been working slow on purpose for the clock go over the agreed timeframe. They could not finish loading a 1-bedroom apartment in over 3 hours. The personnel are not actual movers, no gloves, no idea thay placing big furnite on the truck should be done first to leave space for smaller items. They have been chatting and singing, not doing the actual moving work! This is a money trap! Terrible customer service giving ludicrous feedback and excuses on the incomplete job. Don't book this company unless you want to be swindled! Absolutely not recommended! read more

PLEASE DO NOT USE DOLLY IF YOU DON'T WANT TO WASTE YOUR TIME/MONEY/SANITY. I had the absolute worst experience with Dolly last weekend. If you were in Chicago, you would know that it was the hottest weekend of the summer. I used the app to order a Helper two weeks before my move, and everything looked all ready to go. THE NIGHT BEFORE AT 9 PM, aka 12 hours before I scheduled my move, I got a notification that they had not found a mover for me yet. I called customer service, and was told that a few people were looking at my request, and they would call me back within 10 minutes after they called around to try and help. After ONE HOUR, no one called me back. It's now around 10:30, and I am super angry. I called again, and asked if I should cancel and just find someone else, and suddenly they were *magically* able to find me someone for 11 am the next day. Not ideal for 95 degree weather and a 4th floor walk-up, but fine. I wanted to believe that this would work. The next morning, no one had reached out to be by 11:15, so I tried calling my helper. After 3 ignored calls, I got a text through the app form him saying that his truck was stalled on the expressway and it would take 1.5 hours for roadside service. To be clear, I can sniff out BULLSH*T when I see it. This guy was not even planning on calling me or letting me know! I reached out to Dolly customer support again, now VERY angry, and then woman on the phone was less than sympathetic. She told me she could try to help me reschedule for another day, and she would even give me a $20 credit. Sorry, but your $20 isn't going to help me when I need to move out TODAY to avoid a $500 late move-out fee. I told her to forget the credit, as I will never be using Dolly again. I ended up rallying a few friends to help me, but it was a complete disaster. I rented a Budget truck in 95 degrees, in the middle of the day, for a move to a 4th floor walk-up. I would never wish that kind of hell on my worst enemy. Needless to say, if you know what's best for you, please avoid Dolly!!! read more

I've used Dolly on three separate occasions and it is very hit or miss. First order: Movers were polite but both reeked of booze and they did some minor damage to elevator in my building by trying to shove too much stuff in at one time. Second: These helpers were great and super efficient. No issues with them. Third: Movers were on the verge of being late, then refused to take my furniture to the dump unless met them there to pay the fee. Last time (the second time I used Dolly) they took my stuff to the dump and there wasn't a fee, but even if there is, it's just supposed to be added to my bill after they drop the stuff off. Apparently these movers didn't care for that policy so they refused to take it. I called customer service and they reiterated they should take the items and the fee, if any, would be applied to my bill afterwards. Movers still complained so I told them to take them to Salvation Army then if it was out of their realm of possibility to follow protocol. So now I may be charged additional fees for changing details at the last minute since the Dolly movers refused to do their jobs. *By the way, these movers knew my items were scheduled to go to the dump. If it was an issue with them, they should not have accepted the order or addressed it beforehand. So what should have been a quick five minutes of them picking stuff up from the hall (I moved everything outside to make it easier for them) turned into a nearly 45 minute saga. Use Dolly for small things, but know that it's hit or miss with whoever picks up your order. Definitely would not recommend for moving expensive or important items because of lack of consistency among movers. read more

I needed help moving my heavier furniture back after my wood floors were refinished. The workers were professional and careful. Arranging the job was manageable. But I had a few concerns. First, pricing was based on how I described each piece of furniture and photos. It took the 2 guys less than 90 minutes and I paid $537. That seems very overpriced. Second, my credit card was declined and it took me 2 weeks, many texts and emails and, finally a live person, and guidance provided by my credit card company (which had NOT rejected the card) to resolve the matter. So I was not impressed. read more

Dolly was supposed to help us with our home move today. We got a notification 7 hours before our move was scheduled to begin that the movers had been reassigned to a new job. We received the notification at 1:20am, so we woke up to the disappointing news that the crew would not be at our house at 8:30 as originally scheduled. So now, we're left in limbo, not sure if Dolly will be helping us move, or even if we will be able to move today because of this. DON'T RECOMMEND based on this!!! read more

We just had a terrific, multi-stop move with Armando L. through Dolly and it couldn't have gone better. He and his assistant wore masks, communicated with me throughout the move's stops, and brought plenty of protective gear for our things. Moving is stressful, but this made it so much easier! read more

I needed a very quick pick up from Home Depot and submitted a request for help. I got my booking with what seemed to be a pick up truck on the image and confirmation. The dolly contacted me when leaving their location for pickup. This Home Depot is only 7 minutes from my location so I was thinking an hour tops. He contacts me 3 hours later that he was finally at Home depot? Wait what? Then he arrived another 90 mins later with the boxes strapped to a small toyota (prius size). I submitted a customer service ticket and tried to resolve this with the company since then the driver charged me another $50 but never heard back. read more

Tried using Dolly for a furniture pick up. The time was listed wrong the day of the delivery and I made the change online which was confirmed. Then no response ever. The piece​ was never picked up and I have heard nothing from them but they did charge my credit card. Finally heard back from them and they changed the time, but nothing happened. I've asked for a credit to my CC. read more

Service was easy, communication was great. will use my friend Jervis from Dolly again. read more

Overall a positive experience. I used it for a facebook marketplace purchase of a dining room set. A little more expensive than I first thought but well worth it for superior service. I had a bit of trouble registering on the website at first. Apparently putting my phone number in with them months ago locked me out of the system. Chats to the company went unanswered, however, my helper Eduardo was extremely communicative, polite, well informed and a hard worker. read more

Gave the wrong pickup address and seconds later realized so canceled and set up appointment at correct address ( was charged 25%) Then pick-up was scheduled for 4:00 pm. Driver did not show until 9:00pm at 6:00pm company was contacted and assured the pickup would be by 7:00pm. Also tried calling at 8:30 was on hold for 30 minutes before I gave up. read more

I ordered a Dolly for a studio apartment move. I originally booked it for August 24 and changed to August 22. I made this change request a week prior to the new move date. During the change process, there was an advisement that there was a possibility that the person who was currently booked for my Dolly might not be available. A few days went by with no update from Dolly or the mover so I was under the assumption that all was well (I reached out to both customer service and the mover for confirmation too and did not receive a response from either). On the day before my move at 10 a.m, I was notified via text that my original mover was double booked and could not accommodate my move. I immediately contacted customer service and had to hang up eventually. After multiple calls and text attempts, I did not end up getting connected to someone until 3 p.m. My original mover also contacted me and tried to coordinate me with another mover. He made all of these promises to ensure I was covered due to the late cancellation. It was all for nothing because my listing went unanswered for almost 12 hours (Dolly claims it typically only takes 30 minutes to find a new mover). The Customer service agents at Dolly were extremely unhelpful. They continued to tell me to wait a few more hours. They actually suggested that I wait until the morning if the move before cancelling (as if moving is just a optional thing you can opt in or out of). Moving is already stressful enough (especially when doing it by yourself) and this was the worse possible situation that could have happened. At 10 p.m the night before my move, I had no choice but to get a U-Haul and was luckily able to find a company that did load/unload services with less than 12 hours notice. There was ZERO empathy or concern from Dolly. It is beyond me that when a change request is submitted , the mover and Dolly can take more than 48 hours to confirm if it is still a viable option. On top of that, there was nothing done to resolve or compensate my time. Their policy is if you cancel last minute on the mover, they charge a percentage. Yet, the mover can cancel less than 24 hours and I couldn't even get a phone call to inform me and apologize for the situation? I have used Dolly in the past for small furniture moves but I do not recommend using for apartment / home moves. Save yourself the stress and just go through a legit moving company or do the work yourself. Would be less stressful than dealing with this company. read more

Got a delivery from Dolly today, the driver and helper were quick to leave before we could inspect the item and now we know why. They completely destroyed the item they were requested to move and customer service is giving us a hard time about a claim and getting a manager on the line after they were requested. We used them twice before with even larger items with zero issue. I would rate this lower than a one star if I could. read more

Dolly - Destroyed Big Green Egg - Movers Near Me

I have used them in the past and they were great. Today however they showed up late then asked for an additional 90$ over the 207 to move a couch and a rolled up rug. Because it was a warehouse my friend had to wait there. And holding my stuff for Ransom at the last minute .....eff that. Never again. read more

This was ridiculously easy to use. I requested the move of furniture I purchased on marketplace. The price was about what I expected. I was able to handle the entire transaction (besides the actual move), on my phone. The movers were in communication the entire time via the ap. They arrived on time and they were careful with my furniture. read more

I had a job I was charged for that was never done last week. I was contacted by 6 people to schedule and reschedule close to my delivery window, it was a nightmare. After being on hold several times and emailing I couldn't reach anyone. Now they are texting they can't charge my card, they already did! No one is responding to me regarding my refund after several attempts. read more

I really wish this service had worked, but it was a nightmare. I bought some furniture on Facebook Marketplace and needed a way to move it. Dolly seemed like the perfect solution. I signed up, scheduled an appointment for the next day, and it was confirmed within minutes. A driver sent a text saying he and a helper would arrive at the seller's house to pick up my purchase between 11:00 and 11:30 and deliver it to me. It would have been perfect, but he did not show up. He also didn't respond to calls or texts. I waited until 12:30 before calling customer service. They said they'd look into it and call me back. They did not. I called again at 1:30. This time the representative offered to send someone between 3:00 and 4:00. Again, nobody came. I called again and was told someone would come between 5:00 and 5:30, and still nobody came. Each person I spoke to seemed to be from India, and each and every one was very apologetic and polite. The problem was that there didn't seem to be an office or manager in my city to hold anyone accountable to the job. The Marketplace seller graciously waited from 11:00 to 6:00, but I couldn't ask him to wait longer. I spent most of my day on the phone or answering texts from Dolly. It's the worst customer service experience I've ever had. They promised to refund my money, but there's nothing they can do about day I wasted trying to get them to do the job they promised. Even worse, I wasted the seller's day; he waited all day for Dolly to show up. Dolly is owned and operated by Updater whose founder, David Greenberg said he started the company after an aggravating moving experience. I feel his pain, but he has a lot of work to do to deliver on his promise. The company went public too small and grew too fast. The idea is great; the execution is sloppy. It seems some others have had better experiences, so service is inconsistent at best. They've got some work to do. read more

First time using Dolly. My first appointment was canceled same day which wasn't great. Thankfully, Edgar and Jonathan picked up the job the next day and they were both fantastic! read more

I used Dolly to pickup my closet hardware from The Container Store and deliver it to my house. The service was very good overall. Communication during the process was easy through the app. I would definitely use this service again. Bat B., my delivery driver, was very courteous and on time. read more

They have been bought out and what was once a company with steller customer service now is a mess. You can't get a customer service person for the life of you. Not just the customer but, their contractors. My last delivery was right after they were bought out. My delivery men were great but, first the company canceled without reason after it had sent me the name of delivery person. I texted him and asked why he canceled and he said he didn't they pulled the request. The delivery men I ended up getting after countless unanswered calls to customer service said they too were having those kind of issues. They didn't even know it was bought out byt, said they had noticed they too couldn't get a hold of customer service even while on a job. Very sad. This company honestly was fantastic before. read more

I've used Dolly for various types of jobs. I've had them pick up large items at Home Depot and bring them to my house. I've used them to deliver a Christmas tree. I recently had them move a freezer from my sidewalk to my garage. They are great for one off small moves that need to be done quickly. When I had them move a leather loveseat from a third floor room to my basement they banged up my walls in several places and left a big gash in the wall. On another occasion they moved a large armoire from my house to a friend's house and they didn't scratch a thing. So it's hit or miss with large scale heavy items. But hey, these guys are not professional movers. I think they're great! read more

Dolly.com was EXTREMELY unprofessional in ALL ways!!!! Set up the job. Email saying they couldn't find helpers but they were diligently working on it. Day of appointment email....can't find helpers. Day of appointment - no helpers. Day of appointment one helper arrived and waited for the other.....he didn't arrive so first guy left. Many disappointments too numerous to add. DO NOT HIRE unless you want to be disappointed. read more

I had multiple items broken including my television and filed a complaint immediately. All of my claims were denied for no valid reason. On the day of my move, which I scheduled weeks in advance, my movers canceled on me and I was left stranded. Dolly did nothing to help me find new movers. Luckily I was able to eventually find someone myself, but my move still took place many hours after it was originally scheduled. Not the kind of stress someone who's moving needs to deal with. Dolly provides absolutely no guarantee on the safety of your personal belongings, nor does it hold itself responsible for the fulfillment of your move. Also, they do not have any real customer support. You have to send them a message and hope they respond. There is no telephone number to call. NOT WORTH THE HASSLE; DO NOT WASTE YOUR MONEY. read more

Long-time mover, first time caller: Giving this a try was the smartest thing I've done in awhile. I've moved enough times, have had to borrow enough vans, and bribe enough friends with pizza/beer that I finally ran out of favor cards. I had to grow up and hire a company but I was fearful of being scammed/it being more stressful than usual. THIS SERVICE IS WORTH IT. What to expect: Their website/app is 100% user friendly. I simply set my start and end points, chose how many helpers I needed,posted a photo of the two items I needed help moving, explained that i was getting it off craigslist in their notes, set my time slots, got my quote, and then text messages confirming the reservation. My mover texted when he arrived at each location, and I could tip via text too. EASY. Also, professional. My mover Roberto and his "assistant" (I selected that I needed two sets of muscle, but you're able to decide if you only need one plus you and so on) showed up pretty timely, worked quick, used proper moving equipment, and were friendly. I cannot reiterate how easy and reasonable this was. Pricing: They met me half hour away in Schaumburg, brought a large two piece sectional and large coffee table for me to my place in Jefferson Park back in Chicago, took ten minutes to load and unload all for $140. Not bad considering the distance, size of the stuff I got. Plus I booked on somewhat short notice and had zero issue with a mover not being available/in my area or whatever else other companies might pull. My favorite part was when , since they offer 30-minute time slot windows of when you want them to arrive, they actually showed up on time. The amount of times I've had to wait all day on services, such as the cable guy 'arriving anywhere from 10-4' etc. is uncanny. Seriously. I've waited in an ER longer than I had to wait on those guys. Tip: be clear and honest about your space. If they have to do any stairs, mark that box, so you avoid an adjusted up charge later. Otherwise, that quote is good as gold. read more

I've just used the Dolly app for the first time. I'd definitely use it again! I was able to schedule for the next day quickly. The guys were fast, efficient and most importantly, didn't damage anything. They brought their own dollies. They were on time and pleasant to work with. I hope I get the same guys again if I ever need anything in the future. read more

Quite literally the most unreliable moving service. The day that I had booked the dolly and had to be out of my apartment, they continued to push back the pickup time. 15 minutes before I had to be out of my apartment, they canceled. Customer service provided zero solutions. DO NOT USE THIS COMPANY. They will cancel on you with no warning at the last second. read more

The men were professional and polite very helpful. I would definitely recommend!!!!!